2019 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Emission intensity | Tons/RMB million of revenue | 0.15 | 42 |
| Intensity of Total Carbon Dioxide Emissions | tons/million of revenue | 0.15 | 4 |
| Scope 1: Direct carbon dioxide emissions | Tons | 442.28 | 42 |
| Scope 2: Indirect carbon dioxide emissions | Tons | 5532.64 | 42 |
| Total carbon dioxide emissions | Tons | 5974.92 | 42 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Intensity of hazardous waste produced | kg/RMB million of revenue | 0.01 | 42 |
| Total hazardous waste produced | kg | 454.53 | 42 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Intensity of non-hazardous waste produced | Tons/RMB million of revenue | 0.001 | 42 |
| Office paper use | Tons | 43.5 | 42 |
| Total non-hazardous waste produced | Tons | 43.5 | 42 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Direct and indirect energy consumption by type | MWh | 8545.89 | 42 |
| Gasoline consumption | Liters | 20988 | 42 |
| Intensity of Energy Consumption | tce/million of revenue | 0.27 | 4 |
| Intensity of energy consumption | MWh/RMB million of revenue | 0.21 | 42 |
| Natural gas consumption | Liters | 2440 | 42 |
| Purchased electricity consumption | kWh | 6433192.14 | 42 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Intensity of Water Consumption | m³/million of revenue | 2.81 | 4 |
| Intensity of water consumption | m³/RMB million of revenue | 2.81 | 42 |
| Water consumption in total | m³ | 115598 | 42 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Cumulative Certified Eco-friendly Building Area | thousand m² | 16757.14 | 4 |
| Land Reserves | million m² | 52.6 | 4 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Female Employee Ratio | % | 38.8 | 4 |
| Labor Contract Signing Rate | % | 100 | 4 |
| Number of employees aged 29 and below | Headcount | 6816 | 42 |
| Number of employees aged 30-49 | Headcount | 7423 | 42 |
| Number of employees aged 50 and above | Headcount | 174 | 42 |
| Number of employees in Hong Kong, Macau, and Taiwan | Headcount | 11 | 42 |
| Number of female employees | Headcount | 5596 | 42 |
| Number of grassroots employees | Headcount | 12575 | 42 |
| Number of male employees | Headcount | 8817 | 42 |
| Number of middle-level management | Headcount | 1812 | 42 |
| Number of senior management | Headcount | 26 | 42 |
| Social Insurance Coverage Rate | % | 100 | 4 |
| Total Assets | million | 249713.8 | 4 |
| Total Number of Employees | employees | 14413 | 4 |
| Total number of employees | Headcount | 14413 | 42 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Employee Physical Examination Coverage Rate | % | 100 | 4 |
| Number of Work Safety Training Sessions | sessions | 885 | 4 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Employee Satisfaction Rate | % | 99.9 | 4 |
| Employees Trained Coverage Rate | % | 100 | 4 |
| Percentage of employees trained (Female) | Percentage | 38.83% | 42 |
| Percentage of employees trained (Grassroots employee) | Percentage | 87.25% | 42 |
| Percentage of employees trained (Male) | Percentage | 61.17% | 42 |
| Percentage of employees trained (Middle-level manager) | Percentage | 12.57% | 42 |
| Percentage of employees trained (Senior manager) | Percentage | 0.18% | 42 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Average training hours per employee (All employees) | Hours | 34.96 | 42 |
| Average training hours per employee (Female) | Hours | 34.96 | 42 |
| Average training hours per employee (Grassroots employees) | Hours | 37.66 | 42 |
| Average training hours per employee (Male) | Hours | 34.96 | 42 |
| Average training hours per employee (Middle-level management) | Hours | 16.27 | 42 |
| Average training hours per employee (Senior management) | Hours | 27.27 | 42 |
| Total Training Investment | million | 15.98 | 4 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of suppliers in Central China | Suppliers | 92 | 42 |
| Number of suppliers in East China | Suppliers | 3427 | 42 |
| Number of suppliers in Hong Kong, Macau, Taiwan, and Overseas | Suppliers | 7 | 42 |
| Number of suppliers in North China | Suppliers | 902 | 42 |
| Number of suppliers in Northeast China | Suppliers | 92 | 42 |
| Number of suppliers in Northwest China | Suppliers | 1067 | 42 |
| Number of suppliers in South China | Suppliers | 3909 | 42 |
| Number of suppliers in Southwest China | Suppliers | 579 | 42 |
| Total number of suppliers | Suppliers | 9068 | 42 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Customer Satisfaction Rate | % | 78 | 4 |
| Number of product and service-related complaints received (Property Management) | Cases | 2790 | 42 |
| Number of product and service-related complaints received (Sales Management) | Cases | 2772 | 42 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Annual New Process Applications | million m² | 7.17 | 4 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Product R&D Investment | million | 687.7 | 4 |
| Smart Home Projects Delivered | projects | over 30000 | 4 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of concluded legal cases regarding corrupt practices brought against the issuer or employees | Cases | 3 | 42 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of Cities Covered by Business Operations | cities | 59 | 4 |
| Number of Smart Community Projects Completed | projects | over 200 | 4 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Donations to Financially-Stricken Employees | 254000 | 4 | |
| Number of employees participating in public welfare/volunteer activities | Times | 316 | 42 |
| Public welfare investment in community | RMB 10 thousand | 1.6 | 42 |
| Public welfare investment in education | RMB 10 thousand | 89.31 | 42 |
| Public welfare investment in environmental protection | RMB 10 thousand | 16.8 | 42 |
| Public welfare investment in others | RMB 10 thousand | 181.17 | 42 |
| Public welfare investment in targeted poverty alleviation | RMB 10 thousand | 251.8 | 42 |
| Revenue | million | 11381.6 | 4 |
| Total Charitable Donations | thousand | 5878.8 | 4 |
| Total Donations to Fight Against Coronavirus Epidemic | million | 1.8 | 4 |
| Total Equity | million | 31138.3 | 4 |
| Total public welfare investment | RMB 10 thousand | 527.89 | 42 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | Tons | 442.28 |
| Indirect Energy Emissions (Scope 2) | Tons | 5532.64 |
| Total GHG Emissions | Tons | 5974.92 |
| Total GHG Emissions Intensity (By Revenue) | Tons/RMB million of revenue | 0.15 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Total Hazardous Waste | kg | 454.53 |
| Total Hazardous Waste Intensity (By Revenue) | kg/RMB million of revenue | 0.01 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Paper Waste | Tons | 43.5 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Tons/RMB million of revenue | 0.001 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Energy Consumption Intensity (By Revenue) | MWh/RMB million of revenue | 0.21 |
| Gasoline Consumption | Liters | 20988 |
| Natural Gas Consumption | Liters | 2440 |
| Purchased Electricity | kWh | 6433192.14 |
| Total Energy Consumption | MWh | 8545.89 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Water Consumption | m³ | 115598 |
| Water Consumption Intensity (By Revenue) | m³/million of revenue | 2.81 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Employees Aged 30-50 | Headcount | 7423 |
| Number of Employees Aged Above 50 | Headcount | 174 |
| Number of Employees Aged Below 30 | Headcount | 6816 |
| Number of Employees in Hong Kong | Headcount | 11 |
| Number of Female Employees | Headcount | 5596 |
| Number of General Employees | Headcount | 12575 |
| Number of Male Employees | Headcount | 8817 |
| Number of Middle Management Employees | Headcount | 1812 |
| Number of Senior Management Employees | Headcount | 26 |
| Number of Total Employees | employees | 14413 |
| Percentage of Employees Aged 30-50 | % | 51.5 |
| Percentage of Employees Aged Above 50 | % | 1.2 |
| Percentage of Employees Aged Below 30 | % | 47.3 |
| Percentage of Female Employees | % | 38.8 |
| Percentage of Male Employees | % | 61.2 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Health Check Coverage for Employees | % | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 38.83 |
| Percentage of Trained General Employees | % | 87.25 |
| Percentage of Trained Male Employees | % | 61.17 |
| Percentage of Trained Middle Management | % | 12.57 |
| Percentage of Trained Senior Management | % | 0.18 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Average Training Hours (Female) | Hours | 34.96 |
| Average Training Hours (General Staff) | Hours | 37.66 |
| Average Training Hours (Male) | Hours | 34.96 |
| Average Training Hours (Middle Management) | Hours | 16.27 |
| Average Training Hours (Senior Management) | Hours | 27.27 |
| Average Training Hours per Employee | Hours | 34.96 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Suppliers in Central China | Suppliers | 92 |
| Number of Suppliers in East China | Suppliers | 3427 |
| Number of Suppliers in North China | Suppliers | 902 |
| Number of Suppliers in Northeast China | Suppliers | 92 |
| Number of Suppliers in Northwest China | Suppliers | 1067 |
| Number of Suppliers in South China | Suppliers | 3909 |
| Number of Suppliers in Southwest China | Suppliers | 579 |
| Number of Total Suppliers | Suppliers | 9068 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Products and Service Related Complaints | Cases | 5562 |
| Total Number of Customer Complaints | Cases | 5562 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Concluded Corruption Lawsuits | Cases | 3 |
| Number of Corruption Litigation | Cases | 3 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Donations to Disaster Relief Contributions to Public Welfare | RMB | 1800000 |
| Investment in Education Donation | RMB | 893100 |
| Investment in Environmental Protection | RMB | 168000 |
| Investment in Targeted Poverty Alleviation | RMB | 2518000 |
| Total Public Welfare Donations | RMB | 5878800 |
| Total Social Investment | RMB | 5278900 |