2019 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Nitrogen oxides | kg | 573.04 | 45 |
| Particulate matter | kg | 69.2 | 45 |
| Sulphur oxides | kg | 0.66 | 45 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Greenhouse gas emissions (scope 1) | ton CO2e | 1800.73 | 45 |
| Greenhouse gas emissions (scope 2) | ton CO2e | 106385.17 | 45 |
| Total greenhouse gas emissions (scope 1+scope 2) | ton CO2e | 108185.89 | 45 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Hazardous waste | ton | 17.03 | 45 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Non-hazardous waste | ton | 63406.58 | 45 |
| Paper consumption | kg | 121057.69 | 45 |
| Recycled paper in office areas | kg | 4551.6 | 44 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Diesel | L | 197458.35 | 45 |
| Electricity consumption | kWh in '000s | 125051.73 | 45 |
| Energy intensity | kWh in '000s/m2 | 0.0022 | 45 |
| Gasoline | L | 293538.25 | 45 |
| Liquefied petroleum gas | kg | 3820.2 | 45 |
| Non-renewable fuel (direct) | kWh in '000s | 6823.92 | 45 |
| Overall water and electricity consumption cost decrease for Agile Center in Guangzhou | RMB | 624500 | 40 |
| Percentage of water and electricity charges to income | % | 4 | 40 |
| Pipeline natural gas | m3 | 165950 | 45 |
| Purchase of energy (indirect) | kWh in '000s | 125051.73 | 45 |
| Total energy consumption | kWh in '000s | 131875.65 | 45 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Decrease in percentage of water and electricity charges to income compared with beginning of 2019 | percentage point | -0.82 | 40 |
| Total GFA under management | million sq.m. | 234 | 4 |
| Water consumption | m3 | 12725782.58 | 45 |
| Water intensity | m3/m2 | 0.21 | 45 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Monthly energy consumption cost decrease after water supply pump room modification at The Century Zhongshan | RMB | 19200 | 40 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of small-scale nursery gardens established | 16 | 44 | |
| Total number of seedlings produced in small-scale nursery gardens | seedlings | 851700 | 44 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of middle management employees | employees | 748 | 26 |
| Number of ordinary employees | employees | 27899 | 26 |
| Number of senior management employees | employees | 124 | 26 |
| Percentage of employees aged 30 or below | percent | 28.8% | 26 |
| Percentage of employees aged 31–50 | percent | 54.5% | 26 |
| Percentage of employees aged 51 or above | percent | 16.7% | 26 |
| Percentage of female employees | percent | 43.5% | 26 |
| Percentage of female employees among ordinary employees | percent | 43.6% | 26 |
| Percentage of female employees in middle management | percent | 42.4% | 26 |
| Percentage of female employees in senior management | percent | 27.6% | 26 |
| Percentage of male employees | percent | 56.5% | 26 |
| Total number of employees | employees | 28771 | 26 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Percentage of employees trained (Female) | 75.5% | 28 | |
| Percentage of employees trained (Male) | 77.9% | 28 | |
| Percentage of employees trained (Middle Management) | 83.1% | 28 | |
| Percentage of employees trained (Ordinary Employees) | 76.7% | 28 | |
| Percentage of employees trained (Senior Management) | 74.3% | 28 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Average training hours per employee (Female) | hours/person | 38.5 | 28 |
| Average training hours per employee (Male) | hours/person | 41.2 | 28 |
| Average training hours per employee (Middle Management) | hours/person | 27.9 | 28 |
| Average training hours per employee (Ordinary Employees) | hours/person | 40.5 | 28 |
| Average training hours per employee (Senior Management) | hours/person | 10.3 | 28 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| 2019 TOP 5 Listed Company of Property Management Service | rank | 5 | 5 |
| 2019 Top 50 Most Valuable Brand of Property Management Service | rank | 50 | 5 |
| Increase in total revenue of the Group compared with last year | 51.8% | 4 | |
| Number of projects under management | 1180 | 4 | |
| Total contracted GFA under management | million sq.m. | 356.2 | 4 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Industry average level for property services satisfaction | % | 70.5% | 73.1% | 22 |
| Industry benchmarking level for property services satisfaction | % | 81.5% | 85.5% | 22 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| 2019 China Top 10 Property Management Companies in terms of Business Performance | rank | 10 | 5 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| 6th of the 2019 Specialized Operational Leading Brand of China Property Service Companies | rank | 6 | 5 | |
| 7th of the 2019 Top 100 Property Management Companies in China | rank | 7 | 5 | |
| 7th of the 2019 Top 500 Property Management Companies in terms of Comprehensive Strength in China | rank | 7 | 5 | |
| Increase in annual revenue of community value-added services compared with last year | 68.1% | 4 | ||
| Increase in annual revenue of extended value-added services compared with last year | 23.9% | 4 | ||
| Increase in annual revenue of property management services compared with last year | 74.2% | 4 | ||
| Overall satisfaction rate for property services of A-living | % | 90.1% | 90.5% | 22 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Annual revenue of community value-added services | million RMB | 485.3 | 4 |
| Annual revenue of extended value-added services | million RMB | 1812.3 | 4 |
| Annual revenue of property management services | million RMB | 2829.7 | 4 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 69.2 |
| NOâ‚“ Emissions | kg | 573.04 |
| SOâ‚“ Emissions | kg | 0.66 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | ton CO2e | 1800.73 |
| Indirect Energy Emissions (Scope 2) | ton CO2e | 106385.17 |
| Total GHG Emissions | ton CO2e | 108185.89 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Total Hazardous Waste | ton | 17.03 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Non-Hazardous Waste Recycled | ton | 4.5516 |
| Paper Waste | ton | 121.05769 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Diesel Fuel Consumption | L | 197458.35 |
| Energy Consumption Intensity (By Area) | kWh in '000s/m2 | 0.0022 |
| Gasoline Consumption | L | 293538.25 |
| LPG Consumption | kg | 3820.2 |
| Natural Gas Consumption | m3 | 165950 |
| Purchased Electricity | kWh in '000s | 125051.73 |
| Total Direct Energy Consumption | kWh in '000s | 6823.92 |
| Total Energy Consumption | kWh in '000s | 131875.65 |
| Total Indirect Energy Consumption | kWh in '000s | 125051.73 |
| Total Non-Renewable Fuel Consumption | kWh in '000s | 6823.92 |
| Total Purchased Energy | kWh in '000s | 125051.73 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Water Consumption | m3 | 12725782.58 |
| Water Consumption Intensity (By Revenue) | percentage point | 0.21 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Energy Consumption Reduction Compared to Last Year | RMB | 19200 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of General Employees | employees | 27899 |
| Number of Middle Management Employees | employees | 748 |
| Number of Senior Management Employees | employees | 124 |
| Number of Total Employees | employees | 28771 |
| Percentage of Employees Aged 30-50 | percent | 54.5 |
| Percentage of Employees Aged Above 50 | percent | 16.7 |
| Percentage of Employees Aged Below 30 | percent | 28.8 |
| Percentage of Female Employees | percent | 43.5 |
| Percentage of Male Employees | percent | 56.5 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Percentage of Trained Female Employees | % | 75.5 |
| Percentage of Trained General Employees | % | 76.7 |
| Percentage of Trained Male Employees | % | 77.9 |
| Percentage of Trained Middle Management | % | 83.1 |
| Percentage of Trained Senior Management | % | 74.3 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Average Training Hours (Female) | hours/person | 38.5 |
| Average Training Hours (General Employees) | hours/person | 40.5 |
| Average Training Hours (Male) | hours/person | 41.2 |
| Average Training Hours (Middle Management) | hours/person | 27.9 |
| Average Training Hours (Senior Management) | hours/person | 10.3 |
| Average Training Hours per Employee | hours/person | 39.85 |