2019 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Annual intensity of emission | tonnes–carbon dioxide equivalent per m² | 0.04 | 60 |
| Direct emissions (scope 1) Gasoline | tonnes–carbon dioxide equivalent | 53.89 | 60 |
| Indirect emission (scope 2) Purchased electricity | tonnes–carbon dioxide equivalent | 3504.31 | 60 |
| Total emissions | tonnes–carbon dioxide equivalent | 3558.2 | 60 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Intensity of office paper consumption | kg/person | 9.49 | 60 |
| Waste electronic equipment | piece | 4051 | 60 |
| Waste electronic equipment per capita | pieces/person | 0.5 | 60 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Annual intensity of electricity consumption | KWh/m² | 65.96 | 60 |
| Coverage rate of video equipment in meeting rooms | percentage | 100 | 60 |
| Direct energy consumption Gasoline consumption | MWh | 220.15 | 60 |
| Gasoline consumption of official cars | liter | 25381.57 | 60 |
| Indirect energy consumption Office electricity consumption | MWh | 6463.73 | 60 |
| Total energy consumption | MWh | 6683.88 | 60 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Annual intensity of water consumption | m³/m² | 0.72 | 60 |
| Water consumption in office buildings | m³ | 70082 | 60 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Office paper consumption | tonnes | 17.95 | 60 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| 29 years old and under | in person | 1344 | 62 |
| 30–49 years old | in person | 5694 | 62 |
| 50 years old or above | in person | 1004 | 62 |
| Age 29 years old and under | percentage | 3.35 | 63 |
| Age 30–49 years old | percentage | 2.23 | 63 |
| Age 50 years old or above | percentage | 2.29 | 63 |
| Area China mainland | percentage | 2.43 | 63 |
| China mainland staff | in person | 8039 | 62 |
| Contract staff | in person | 7465 | 62 |
| Coverage rate of social insurance | percentage | 100 | 63 |
| General staff | in person | 6967 | 62 |
| Hong Kong staff | in person | 3 | 62 |
| Junior college and below | in person | 2565 | 62 |
| Labor dispatch staff | in person | 577 | 62 |
| Management Level | in person | 807 | 62 |
| Middle-level management | in person | 259 | 62 |
| Number of Staff Eligible for Retirement in the Next Five Years | in person | 942 | 62 |
| Number of Staff on Maternity Leave and Waiting for Maternity Leave | in person | 385 | 62 |
| Number of female staff | in person | 3714 | 62 |
| Number of male staff | in person | 4328 | 62 |
| Postgraduate or above | in person | 810 | 62 |
| Proportion of cross–regional video conferences | percentage | 100 | 60 |
| Senior management | in person | 9 | 62 |
| Total number of staff | in person | 8042 | 62 |
| Undergraduate | in person | 4667 | 62 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Turnover rate of female staff | in percentage | 2.64 | 62 |
| Turnover rate of general staff | in percentage | 2.53 | 62 |
| Turnover rate of junior college and below | in percentage | 1.68 | 62 |
| Turnover rate of male staff | in percentage | 2.24 | 62 |
| Turnover rate of management level | in percentage | 1.49 | 62 |
| Turnover rate of middle-level management | in percentage | 1.54 | 62 |
| Turnover rate of postgraduate or above | in percentage | 5.43 | 62 |
| Turnover rate of senior management | in percentage | 33.33 | 62 |
| Turnover rate of total number of staff | in percentage | 2.42 | 62 |
| Turnover rate of undergraduate | in percentage | 2.31 | 62 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of work injuries | time | 1 | 63 |
Lost days due to work injury.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Total number of days lost due to work-related injuries | day | 81 | 63 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Coverage rate of staff medical examination | percentage | 100 | 63 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| General staff training | person-time | 60820 | 63 |
| Grass-roots staff training | person-time | 60820 | 63 |
| Helping suffering workers | in person-time | 106 | 64 |
| Management staff training | person-time | 1715 | 63 |
| Middle-level staff training | person-time | 1635 | 63 |
| Number of training sessions for female staff | person-time | 30017 | 63 |
| Number of training sessions for male staff | person-time | 32518 | 63 |
| Senior staff training | person-time | 80 | 63 |
| Staff assistance input | Ten thousand yuan | 282.36 | 64 |
| Total number of trainees | person-time | 62535 | 63 |
| Total number of video conferences | times | 657 | 60 |
| Training for middle-level management staff | person-time | 1635 | 63 |
| Training for senior management staff | person-time | 80 | 63 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Average training hours for female staff | in hour | 90 | 64 |
| Average training hours for male staff | in hour | 85 | 64 |
| Average training hours for senior management staff | in hour | 107 | 64 |
| Average training hours for senior management staff (row 2) | in hour | 120 | 64 |
| Average training hours for senior management staff (row 3) | in hour | 120 | 64 |
| Average training hours per employee | in hour | 86 | 64 |
| Total training time for all staff | hour | 616272 | 63 |
| Total training time for female staff | hour | 305733 | 63 |
| Total training time for general staff | in hour | 599222 | 64 |
| Total training time for male staff | hour | 310536 | 63 |
| Total training time for management staff | in hour | 17050 | 64 |
| Total training time for senior management staff | in hour | 963 | 64 |
| Training hours per capita | in hour | 87 | 64 |
| Training time for middle-level management staff | in hour | 16087 | 64 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Balance of PBOC inclusion financial loans | billion | 33.042 | 32 |
| Balance of inclusive agricultural loans | billion | 4.959 | 32 |
| Growth rate of inclusive agricultural loans | % | 49.84 | 32 |
| Growth rate of small and micro business loans | % | 21.99 | 32 |
| Growth rate of various loans | % | 21.23 | 32 |
| Increase in number of small-micro customers | 4454 | 32 | |
| NPL ratio of small-micro loans | % | 2.55 | 32 |
| RMB loan increment | billion | 78.732 | 32 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Complaint acceptance rate | in percentage | 100 | 64 |
| Complaints | Cases | 737 | 64 |
| Customer satisfaction with complaint handling | in percentage | 93.35 | 64 |
| Customer service traffic handling capacity | Ten thousand calls | 273.26 | 64 |
| Manual connection quantity | Ten thousand calls | 109.66 | 64 |
| Manual connection rate | in percentage | 84.57 | 64 |
| Satisfaction rate for customer service | in percentage | 99.24 | 64 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Bank's loan growth rate | % | 21.23 | 32 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Weighted average interest rate for small-micro loans | % | 5.97 | 32 | |
| Weighted average interest rate for small-micro loans (previous year) | % | 6.02 | 32 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Anti-money laundering training | in time | 104 | 64 |
| Training of anti-money laundering | in person-time | 8356 | 64 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Increase in loan balance of small and micro business | billion | 4.191 | 32 |
| Loan balance of small and micro business | billion | 23.249 | 32 |
| Loan increment as percentage of RMB loan increment | % | 5.43 | 32 |
| Number of beneficial of the Neo Sun Foundation | in person-time | 2206 | 64 |
| Number of cross–regional video conferences | times | 657 | 60 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Accumulated charity expenditure | Ten thousand yuan | 3610 | 64 |
| Cumulative number of voluntary activities | Events | 1000 | 64 |
| Increase in inclusive agricultural loans | billion | 1.65 | 32 |
| Number of small-micro customers | 17407 | 32 | |
| Total charity expenditure of the Neo Sun Foundation | Ten thousand yuan | 681.37 | 64 |
| Total poverty alleviation input | Ten thousand yuan | 507.35 | 64 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes–carbon dioxide equivalent | 53.89 |
| Indirect Energy Emissions (Scope 2) | tonnes–carbon dioxide equivalent | 3504.31 |
| Total GHG Emissions | tonnes–carbon dioxide equivalent | 3558.2 |
| Total GHG Emissions Intensity (By Area) | tonnes–carbon dioxide equivalent per m² | 0.04 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | piece | 4051 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Energy Consumption Intensity (By Area per Year) | KWh/m² | 65.96 |
| Gasoline Consumption | liter | 25381.57 |
| Total Direct Energy Consumption | MWh | 220.15 |
| Total Energy Consumption | MWh | 6683.88 |
| Total Indirect Energy Consumption | MWh | 6463.73 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Water Consumption in Office | m³ | 70082 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Packaging Material Consumption (Paper) | tonnes | 17.95 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Bachelor's Degree Employees | in person | 4667 |
| Number of Below Junior College Employees | in person | 2565 |
| Number of Contractors | in person | 7465 |
| Number of Employees Aged 30-50 | in person | 5694 |
| Number of Employees Aged Above 50 | in person | 1004 |
| Number of Employees Aged Below 30 | in person | 1344 |
| Number of Employees in Hong Kong | in person | 3 |
| Number of Employees in Mainland China | in person | 8039 |
| Number of Female Employees | in person | 3714 |
| Number of General Employees | in person | 6967 |
| Number of Male Employees | in person | 4328 |
| Number of Master's Degree Employees | in person | 810 |
| Number of Middle Management Employees | in person | 259 |
| Number of Senior Management Employees | in person | 9 |
| Number of Temporary Workers | in person | 577 |
| Number of Total Employees | in person | 8042 |
| Percentage of Employees Aged 30-50 | percentage | 2.23 |
| Percentage of Employees Aged Above 50 | percentage | 2.29 |
| Percentage of Employees Aged Below 30 | percentage | 3.35 |
| Percentage of Employees in Mainland China | percentage | 2.43 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Turnover Rate of Bachelor's Degree Employees | percentage | 2.31 |
| Turnover Rate of Below Junior College Employees | percentage | 1.68 |
| Turnover Rate of Female Employees | percentage | 2.64 |
| Turnover Rate of General Employees | percentage | 2.53 |
| Turnover Rate of Male Employees | percentage | 2.24 |
| Turnover Rate of Master's Degree Employees | percentage | 5.43 |
| Turnover Rate of Middle Management Employees | percentage | 1.54 |
| Turnover Rate of Senior Management Employees | percentage | 33.33 |
| Turnover Rate of Total Employees | percentage | 2.42 |
Lost days due to work injury.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Lost Days Due to Work-related Injuries | day | 81 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Health Check Coverage for Employees | percentage | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Percentage of Trained Female Employees | % | 48.01 |
| Percentage of Trained Male Employees | % | 52.02 |
| Percentage of Trained Middle Management | % | 2.61 |
| Percentage of Trained Senior Management | % | 0.13 |
| Total Cost of Training | yuan | 2823600 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Average Training Hours (Female) | hour | 90 |
| Average Training Hours (Male) | hour | 85 |
| Average Training Hours (Senior Management) | hour | 107 |
| Average Training Hours per Employee | hour | 86 |
| Total Training Hours | hour | 616272 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | percentage | 93.35 |
| Total Number of Customer Complaints | Cases | 737 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Attendance for Anti-corruption Training | person-time | 8356 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Investment in Targeted Poverty Alleviation | Ten thousand yuan | 507.35 |
| Number of Volunteer Activities Sessions | Events | 1000 |
| Total Social Investment | Ten thousand yuan | 3610 |