Environmental, Social and Governance Report 2019
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| GHG emission intensity | tonnes of CO2-e/m² | 0.72 | 14 |
| Scope 2 GHG emission | tonnes of CO2-e | 368.17 | 14 |
| Total GHG emission | tonnes of CO2-e | 368.17 | 14 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Non-hazardous waste generated | tonnes | 2.6 | 16 |
| Non-hazardous waste generated intensity | tonnes/employee | 0.01 | 16 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Energy consumption intensity | MWh/m² | 1.37 | 17 |
| Purchased electricity | MWh | 700.35 | 17 |
| Total energy consumption | MWh | 700.35 | 17 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Water consumption | m³ | 17657 | 18 |
| Water consumption intensity | m³/employee | 35 | 18 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Employee turnover rate by age group: Age 30 or below | % | 12 | 21 |
| Employee turnover rate by age group: Age 31-40 | % | 9 | 21 |
| Employee turnover rate by age group: Age 41-50 | % | 5 | 21 |
| Employee turnover rate by gender: Female | % | 18 | 21 |
| Employee turnover rate by gender: Male | % | 4 | 21 |
| Employee turnover rate by geographical region: The PRC | % | 10 | 21 |
| Employee turnover rate overall | % | 10 | 21 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Customer service request completion rate | % | 99.8 | 26 |
| Favourable rating for repair and issue reporting through 'Ai Ban' mobile application | % | 99.7 | 26 |
| Number of customer service requests responded to | requests | 127310 | 26 |
| Number of customer service requests satisfactorily resolved | requests | 127039 | 26 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Indirect Energy Emissions (Scope 2) | tonnes of CO2-e | 368.17 |
| Total GHG Emissions | tonnes of CO2-e | 368.17 |
| Total GHG Emissions Intensity (By Area) | tonnes of CO2-e/m² | 0.72 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Total Non-Hazardous Waste Intensity (By Employee) | tonnes/employee | 0.01 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Energy Consumption Intensity (By Area) | MWh/m² | 1.37 |
| Purchased Electricity | MWh | 700.35 |
| Total Energy Consumption | MWh | 700.35 |
| Total Indirect Energy Consumption | MWh | 700.35 |
| Total Purchased Energy | MWh | 700.35 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Water Consumption | m³ | 17657 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Employees Aged 30-50 | employees |
| Number of Employees Aged Above 50 | employees |
| Number of Employees Aged Below 30 | employees |
| Number of Employees in Mainland China | employees |
| Number of Female Employees | employees |
| Number of General Employees | employees |
| Number of Male Employees | employees |
| Number of Middle Management Employees | employees |
| Number of Senior Management Employees | employees |
| Number of Total Employees | employees |
| Percentage of Employees Aged 30-50 | percent |
| Percentage of Employees Aged Above 50 | percent |
| Percentage of Employees Aged Below 30 | percent |
| Percentage of Employees in Mainland China | percent |
| Percentage of Female Employees | percent |
| Percentage of General Employees | percent |
| Percentage of Male Employees | percent |
| Percentage of Middle Management Employees | percent |
| Percentage of Senior Management Employees | percent |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 9 |
| Turnover Rate of Employees Aged Below 30 | % | 12 |
| Turnover Rate of Employees in Mainland China | % | 10 |
| Turnover Rate of Female Employees | % | 18 |
| Turnover Rate of Male Employees | % | 4 |
| Turnover Rate of Total Employees | % | 10 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Complaints Handling Rate | % | 99.8 |
| Number of Complaints Dealt with | requests | 127039 |