ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2019
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|
Emissions from stationary fuel combustion | tCO2e | 8154 | 8145 | 8406 | 8598 | 30 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|
Biogenic emissions | tCO2e | 342 | 379.76 | 188.04 | 331.97 | 30 |
CO2 emissions avoided by solar PV system at City of Dreams and Studio City, Macau | tonnes CO2 per year | 6000 | 33 | |||
Emissions from mobile fuel combustion | tCO2e | 5602 | 5853 | 9201 | 12880 | 30 |
Fugitive emissions from refrigerants | tCO2e | 1905 | 3312 | 3997.99 | 8725 | 30 |
GHG emissions avoided by solar PV system at City of Dreams and Studio City, Macau (equivalent to number of passenger cars off the road for a year) | passenger cars | 1296 | 33 | |||
Scope 1 emissions | tCO2e | 15661 | 17309 | 21605 | 30203 | 30 |
Scope 2 emissions (location-based) | tCO2e | 270496 | 261896 | 270660 | 264908 | 30 |
Scope 2 emissions (market-based) | tCO2e | 270496 | 261896 | 2499 | 2369 | 30 |
Total Scope 1 and 2 emissions (market-based) | tCO2e | 286158 | 279206 | 24103 | 32572 | 30 |
Total Scope 1 and 2 emissions (market-based) intensity by floor area | tCO2e/m2 | 0.21 | 0.2 | 0.02 | 0.02 | 30 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|
Total waste generated | metric tonnes | 16659 | 16245 | 15612 | 18395 | 35 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|
Composting waste generated | metric tonnes | 29 | 32 | 71 | 88 | 35 |
Food waste composted in Manila (rooftop vermicomposter and new composting plant) | tonnes | 36 | 37 | |||
Group diverted waste | metric tonnes | 656 | 587 | 647 | 713 | 35 |
Incineration waste generated | metric tonnes | 13316 | 12999 | 12862 | 15415 | 35 |
Increase in food waste composted in Macau | percent | 24 | 37 | |||
Landfill waste generated | metric tonnes | 2687 | 2659 | 2102 | 2267 | 35 |
Recycling waste generated | metric tonnes | 627 | 555 | 576 | 624 | 35 |
Reduction of food waste at City of Dreams employee dining area | percent | 15 | 37 | |||
Total food waste composted in Macau | tonnes | 52 | 37 | |||
Waste generation intensity | metric tonnes/m² | 0.01 | 0.01 | 0.01 | 0.01 | 35 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
Roadmap for zero waste and responsible sourcing | Roadmap for zero waste and responsible sourcing | 7 | |
Total waste diversion by waste type - Composting: Food Waste | 12.39% | 35 | |
Total waste diversion by waste type - Recycling: Aluminum Cans | 0.74% | 35 | |
Total waste diversion by waste type - Recycling: Batteries | 0.30% | 35 | |
Total waste diversion by waste type - Recycling: Coffee Capsules | 0.19% | 35 | |
Total waste diversion by waste type - Recycling: Glass | 6.55% | 35 | |
Total waste diversion by waste type - Recycling: Glass Bottles | 1.32% | 35 | |
Total waste diversion by waste type - Recycling: Metal | 5.91% | 35 | |
Total waste diversion by waste type - Recycling: Other Waste | 0.02% | 35 | |
Total waste diversion by waste type - Recycling: Paper | 70.37% | 35 | |
Total waste diversion by waste type - Recycling: Plastic | 0.07% | 35 | |
Total waste diversion by waste type - Recycling: Used Cooking Oil | 2.16% | 35 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|
Certified renewables purchased for the operational use of our resorts | 100% of purchased electricity | 7 | ||||
Decrease in use of diesel buses | percent | 15 | 33 | |||
Electricity consumption from non-renewable sources | 426440 | 412746 | 426777 | 416856 | 32 | |
Electricity consumption from renewable sources | - | - | - | - | 32 | |
Energy intensity | MWh/m² | 0.36 | 0.35 | 0.33 | 0.33 | 32 |
Fuel consumption from non-renewable sources | 63104 | 64045 | 81827 | 101090 | 32 | |
Fuel consumption from renewable sources | - | - | - | - | 32 | |
Number of electric vehicles in fleet, Macau | vehicles | 22 | 33 | |||
Solar PV panels installed at City of Dreams and Studio City, Macau | panels | 18000 | 33 | |||
Solar PV system area at City of Dreams and Studio City, Macau | square metres | 30000 | 33 | |||
Solar PV system capacity at City of Dreams and Studio City, Macau | MW | 2.7 | 33 | |||
Total energy consumption | MWh | 489544 | 476791 | 508604 | 517946 | 32 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|
Increase in zero-emission electric bus fleet | percent | 50 | 33 | |||
Municipal water consumption (m³) | m³ | 3237705 | 3129066 | 3301118 | 3480473 | 39 |
Recycled water consumption (m³) | m³ | 50718 | 50718 | 50718 | 50718 | 39 |
Total water consumption (m³) | m³ | 3288423 | 3179784 | 3351836 | 3531191 | 39 |
Water intensity by floor area (cubic metres/m²) | cubic metres/m² | 2.41 | 2.32 | 2.17 | 2.24 | 39 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Additional electric vehicles planned for fleet, Macau | vehicles | 14 | 33 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
Best practices implemented for water reuse, replenishment, and recycling | Best practices implemented | 7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
Best companies to work for in Asia (Hospitality 2019) | Best companies to work for in Asia (Hospitality 2019) | 7 | |
Boards age diversity (30-50 yrs old) | % | 37 | 51 |
Boards age diversity (>50 yrs old) | % | 63 | 51 |
Boards gender diversity (female) | % | 24 | 51 |
Boards gender diversity (male) | % | 76 | 51 |
Corporate Executive Committee age diversity (30-50 yrs old) | % | 39 | 51 |
Corporate Executive Committee age diversity (>50 yrs old) | % | 61 | 51 |
Corporate Executive Committee gender diversity (female) | % | 28 | 51 |
Corporate Executive Committee gender diversity (male) | % | 72 | 51 |
Employees in Corporate and Centralised Services (Including HK, Macau & Japan) | 858 | 46 | |
Employees in Cyprus Property | 965 | 46 | |
Employees in Macau Properties (Including COD, SC, Altira and Mocha) | 15570 | 46 | |
Employees in Manila Property | 5868 | 46 | |
Female Employees in Corporate and Centralised Services (Including HK, Macau & Japan) | 364 | 46 | |
Female Employees in Cyprus Property | 393 | 46 | |
Female Employees in Macau Properties (Including COD, SC, Altira and Mocha) | 7684 | 46 | |
Female Employees in Manila Property | 2706 | 46 | |
Internal career opportunities - vacancies at Group level filled by internal employees | % | 34 | 51 |
Male Employees in Corporate and Centralised Services (Including HK, Macau & Japan) | 494 | 46 | |
Male Employees in Cyprus Property | 572 | 46 | |
Male Employees in Macau Properties (Including COD, SC, Altira and Mocha) | 7886 | 46 | |
Male Employees in Manila Property | 3162 | 46 | |
New Employee Hire Rate - Between the ages of 30 and 50 | % | 11.7 | 47 |
New Employee Hire Rate - Female | % | 17.1 | 47 |
New Employee Hire Rate - Hong Kong | % | 23.8 | 47 |
New Employee Hire Rate - Macau | % | 15.2 | 47 |
New Employee Hire Rate - Male | % | 15.2 | 47 |
New Employee Hire Rate - Manila | % | 16.4 | 47 |
New Employee Hire Rate - Other locations | % | 29.9 | 47 |
New Employee Hire Rate - Over 50 years of age | % | 4.5 | 47 |
New Employee Hire Rate - Under 30 years of age | % | 31.5 | 47 |
New Employee Hires - Between the ages of 30 and 50 | 1576 | 47 | |
New Employee Hires - Female | 1889 | 47 | |
New Employee Hires - Hong Kong | 94 | 47 | |
New Employee Hires - Macau | 2425 | 47 | |
New Employee Hires - Male | 1830 | 47 | |
New Employee Hires - Manila | 963 | 47 | |
New Employee Hires - Other locations | 237 | 47 | |
New Employee Hires - Over 50 years of age | 147 | 47 | |
New Employee Hires - Under 30 years of age | 1996 | 47 | |
Percentage of Employees in Corporate and Centralised Services (Including HK, Macau & Japan) | percent | 4% | 46 |
Percentage of Employees in Cyprus Property | percent | 4% | 46 |
Percentage of Employees in Macau Properties (Including COD, SC, Altira and Mocha) | percent | 67% | 46 |
Percentage of Employees in Manila Property | percent | 25% | 46 |
Percentage of Female Employees in Corporate and Centralised Services (Including HK, Macau & Japan) | percent | 42% | 46 |
Percentage of Female Employees in Cyprus Property | percent | 41% | 46 |
Percentage of Female Employees in Macau Properties (Including COD, SC, Altira and Mocha) | percent | 49% | 46 |
Percentage of Female Employees in Management | percent | 39% | 46 |
Percentage of Female Employees in Manila Property | percent | 46% | 46 |
Percentage of Female Employees in Non Management | percent | 49% | 46 |
Percentage of Male Employees in Corporate and Centralised Services (Including HK, Macau & Japan) | percent | 58% | 46 |
Percentage of Male Employees in Cyprus Property | percent | 59% | 46 |
Percentage of Male Employees in Macau Properties (Including COD, SC, Altira and Mocha) | percent | 51% | 46 |
Percentage of Male Employees in Management | percent | 61% | 46 |
Percentage of Male Employees in Manila Property | percent | 54% | 46 |
Percentage of Male Employees in Non Management | percent | 51% | 46 |
Percentage of Non Management Employees 30–50 yrs old | percent | 57% | 46 |
Percentage of Non Management Employees <30 yrs old | percent | 29% | 46 |
Percentage of Non Management Employees >50 yrs old | percent | 14% | 46 |
Percentage of job openings filled by existing colleagues | % | 34 | 3 |
Senior Management Representation from Local Communities - Cyprus | % | 40 | 47 |
Senior Management Representation from Local Communities - Hong Kong | % | 66 | 47 |
Senior Management Representation from Local Communities - Local Subtotal | % | 66 | 47 |
Senior Management Representation from Local Communities - Macau | % | 73 | 47 |
Senior Management Representation from Local Communities - Manila | % | 44 | 47 |
Senior Management Representation from Local Communities - Non-Local Cyprus | % | 60 | 47 |
Senior Management Representation from Local Communities - Non-Local Hong Kong | % | 34 | 47 |
Senior Management Representation from Local Communities - Non-Local Macau | % | 27 | 47 |
Senior Management Representation from Local Communities - Non-Local Manila | % | 56 | 47 |
Senior Management Representation from Local Communities - Non-Local Subtotal | % | 34 | 47 |
Total Employees | 23261 | 46 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
Employee Turnover - Between the ages of 30 and 50 | 1423 | 47 | |
Employee Turnover - Female | 1358 | 47 | |
Employee Turnover - Hong Kong | 88 | 47 | |
Employee Turnover - Macau | 1951 | 47 | |
Employee Turnover - Male | 1550 | 47 | |
Employee Turnover - Manila | 725 | 47 | |
Employee Turnover - Other locations | 144 | 47 | |
Employee Turnover - Over 50 years of age | 223 | 47 | |
Employee Turnover - Under 30 years of age | 1262 | 47 | |
Employee Turnover Rate - Between the ages of 30 and 50 | % | 10.6 | 47 |
Employee Turnover Rate - Female | % | 12.3 | 47 |
Employee Turnover Rate - Group | % | 12.6 | 47 |
Employee Turnover Rate - Hong Kong | % | 22.3 | 47 |
Employee Turnover Rate - Macau | % | 12.2 | 47 |
Employee Turnover Rate - Male | % | 12.9 | 47 |
Employee Turnover Rate - Manila | % | 12.4 | 47 |
Employee Turnover Rate - Other locations | % | 18.2 | 47 |
Employee Turnover Rate - Over 50 years of age | % | 6.9 | 47 |
Employee Turnover Rate - Under 30 years of age | % | 19.9 | 47 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
Total recordable injury rate average | 3.7 | 3.4 | 3.1 | 55 |
Lost days due to work injury.
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
Lost-time injury frequency rate average | 18.7 | 16.8 | 15.2 | 55 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
All Macau and Hong Kong resorts certified to ISO 45001 | ISO 45001 | 7 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
Existing colleagues required to attend DTRT training | 2296 | 17 | |
Managers and other colleagues DTRT training completion rate | % | 98.9 | 17 |
New joiners required to attend DTRT training | 212 | 17 | |
Percentage of Management Employees 30–50 yrs old | percent | 81% | 46 |
Percentage of Management Employees <30 yrs old | percent | 2% | 46 |
Percentage of Management Employees >50 yrs old | percent | 17% | 46 |
Senior management DTRT training completion rate | % | 98.3 | 17 |
Total colleagues required to attend DTRT training | 2508 | 17 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
Average training hours per employee, Management, Female | hours | 24.43 | 50 |
Average training hours per employee, Management, Male | hours | 24.54 | 50 |
Average training hours per employee, Non-Management, Female | hours | 27.31 | 50 |
Average training hours per employee, Non-Management, Male | hours | 24.1 | 50 |
Description of steps taken to eliminate such practices when discovered.
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
Description of steps taken to eliminate such practices when discovered | The Group did not identify any cases of child or forced labour in 2019. | 71 |
Number of suppliers by geographical region.
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
Substantial procurement from local and small businesses | Substantial procurement | 7 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
KPI B6.1: Percentage of total products sold or shipped subject to recalls for safety and health reasons | No recalls | 73 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2019 | 2020 | Report Pages |
---|---|---|---|---|
KPI B6.2: Number of products and service related complaints received and how they are dealt with | No complaints | 73 | ||
Number of Michelin stars attained in 2020 Forbes Travel Guide | stars | 107 | 3 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
Socially responsible employer of the year | Socially responsible employer of the year | 7 | |
Stakeholder engagement on our sustainability performance and priorities | Stakeholder engagement | 7 | |
Substantive programmes to advance culture and heritage | Substantive programmes | 7 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
134913 colleagues, guests, volunteers, including communities in six countries and 25 cities donated in 2019 | people | 134913 | 7 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 |
---|---|---|---|---|---|
Direct GHG Emissions (Scope 1) | tCO2e | 15661 | 17309 | 21605 | 30203 |
HFC Emissions | tCO2e | 1905 | 3312 | 3997.99 | 8725 |
Indirect Energy Emissions (Scope 2) | tCO2e | 270496 | 261896 | 2499 | 2369 |
Mobile Combustion Emissions | tCO2e | 5602 | 5853 | 9201 | 12880 |
Total GHG Emissions | tCO2e | 286158 | 279206 | 24103 | 32572 |
Total GHG Emissions Intensity (By Area) | tCO2e/m2 | 0.21 | 0.2 | 0.02 | 0.02 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 |
---|---|---|---|---|---|
Total Hazardous Waste | metric tonnes | 16659 | 16245 | 15612 | 18395 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 |
---|---|---|---|---|---|
Non-Hazardous Waste Incineration | metric tonnes | 13316 | 12999 | 12862 | 15415 |
Non-Hazardous Waste Landfilling | metric tonnes | 2687 | 2659 | 2102 | 2267 |
Non-Hazardous Waste Recycled | metric tonnes | 627 | 555 | 576 | 624 |
Total Non-Hazardous Waste Intensity (By Area) | metric tonnes/m² | 0.01 | 0.01 | 0.01 | 0.01 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2019 |
---|---|---|
Plastic Waste Reduction Percentage Compared to Last Year | percent | 0.07 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 |
---|---|---|---|---|---|
Energy Consumption Intensity (By Area) | MWh/m² | 0.36 | 0.35 | 0.33 | 0.33 |
Total Energy Consumption | MWh | 489544 | 476791 | 508604 | 517946 |
Total Non-Renewable Fuel Consumption | 63104 | 64045 | 81827 | 101090 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 |
---|---|---|---|---|---|
Municipal Water Consumption | m³ | 3237705 | 3129066 | 3301118 | 3480473 |
Recycled Water Percentage | percent | 1.54 | 1.6 | 1.51 | 1.44 |
Recycled Water Usage | m³ | 50718 | 50718 | 50718 | 50718 |
Water Consumption | m³ | 3288423 | 3179784 | 3351836 | 3531191 |
Water Consumption Intensity (By Revenue) | cubic metres/m² | 2.41 | 2.32 | 2.17 | 2.24 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2019 |
---|---|---|
Number of Employees in APAC | 21438 | |
Number of Employees in Asia | 21438 | |
Number of Employees in Asia (Excluding China) | 5868 | |
Number of Employees in EMEA | 965 | |
Number of Employees in Europe | 965 | |
Number of Employees in Hong Kong | 858 | |
Number of Employees in Japan | 858 | |
Number of Employees in Macau | 15570 | |
Number of Employees in Overseas | 5868 | |
Number of Female Employees | 11147 | |
Number of Male Employees | 12114 | |
Number of New Employees | 4262 | |
Number of New Employees (Above 50) | 147 | |
Number of New Employees (Aged 30-50) | 1576 | |
Number of New Employees (Aged Below 30) | 1996 | |
Number of New Employees (Female) | 1889 | |
Number of New Employees (Hong Kong) | 94 | |
Number of New Employees (Male) | 1830 | |
Number of Total Employees | 23261 | |
Percentage of Female Employees | % | 48 |
Percentage of Male Employees | % | 52 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2019 |
---|---|---|
Turnover Rate of Employees Aged 30-50 | % | 10.6 |
Turnover Rate of Employees Aged Above 50 | % | 6.9 |
Turnover Rate of Employees Aged Below 30 | % | 19.9 |
Turnover Rate of Employees in Hong Kong | % | 22.3 |
Turnover Rate of Employees in Macau | % | 12.2 |
Turnover Rate of Female Employees | % | 12.3 |
Turnover Rate of Male Employees | % | 12.9 |
Turnover Rate of Total Employees | % | 12.6 |
Lost days due to work injury.
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Lost Time Injury Frequency Rate (LTIFR/LTIR) | 18.7 | 16.8 | 15.2 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2019 |
---|---|---|
Percentage of Employees Trained | % | 98.9 |
Percentage of New Employees Trained | % | 88.3 |
Percentage of Trained Employees Aged 30-50 | percent | 81 |
Percentage of Trained Employees Over 50 | percent | 17 |
Percentage of Trained Employees Under 30 | percent | 2 |
Percentage of Trained Senior Management | % | 98.3 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2019 |
---|---|---|
Average Training Hours (Female) | hours | 25.87 |
Average Training Hours (General Staff) | hours | 25.705 |
Average Training Hours (Male) | hours | 24.32 |
Average Training Hours per Employee | hours | 25.595 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2019 |
---|---|---|
Number of Suppliers in Australia | 24 | |
Number of Suppliers in Cyprus | 240 | |
Number of Suppliers in Hong Kong | 288 | |
Number of Suppliers in Macau | 552 | |
Number of Suppliers in Philippines | 936 | |
Number of Suppliers in United Kingdom | 24 | |
Number of Suppliers in United States | 24 | |
Number of Total Suppliers | 2400 | |
Total Number of Suppliers in Japan | 144 | |
Total Number of Suppliers in Singapore | 48 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2019 |
---|---|---|
Number of Participations in Volunteer Activities | person-times | 134913 |