ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2019

Year: 2019
Published: 2020-06-04
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2016 2017 2018 2019 Report Pages
Emissions from stationary fuel combustion tCO2e 8154 8145 8406 8598 30

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 2019 Report Pages
Biogenic emissions tCO2e 342 379.76 188.04 331.97 30
CO2 emissions avoided by solar PV system at City of Dreams and Studio City, Macau tonnes CO2 per year 6000 33
Emissions from mobile fuel combustion tCO2e 5602 5853 9201 12880 30
Fugitive emissions from refrigerants tCO2e 1905 3312 3997.99 8725 30
GHG emissions avoided by solar PV system at City of Dreams and Studio City, Macau (equivalent to number of passenger cars off the road for a year) passenger cars 1296 33
Scope 1 emissions tCO2e 15661 17309 21605 30203 30
Scope 2 emissions (location-based) tCO2e 270496 261896 270660 264908 30
Scope 2 emissions (market-based) tCO2e 270496 261896 2499 2369 30
Total Scope 1 and 2 emissions (market-based) tCO2e 286158 279206 24103 32572 30
Total Scope 1 and 2 emissions (market-based) intensity by floor area tCO2e/m2 0.21 0.2 0.02 0.02 30

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 2019 Report Pages
Total waste generated metric tonnes 16659 16245 15612 18395 35

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 2019 Report Pages
Composting waste generated metric tonnes 29 32 71 88 35
Food waste composted in Manila (rooftop vermicomposter and new composting plant) tonnes 36 37
Group diverted waste metric tonnes 656 587 647 713 35
Incineration waste generated metric tonnes 13316 12999 12862 15415 35
Increase in food waste composted in Macau percent 24 37
Landfill waste generated metric tonnes 2687 2659 2102 2267 35
Recycling waste generated metric tonnes 627 555 576 624 35
Reduction of food waste at City of Dreams employee dining area percent 15 37
Total food waste composted in Macau tonnes 52 37
Waste generation intensity metric tonnes/m² 0.01 0.01 0.01 0.01 35

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2019 Report Pages
Roadmap for zero waste and responsible sourcing Roadmap for zero waste and responsible sourcing 7
Total waste diversion by waste type - Composting: Food Waste 12.39% 35
Total waste diversion by waste type - Recycling: Aluminum Cans 0.74% 35
Total waste diversion by waste type - Recycling: Batteries 0.30% 35
Total waste diversion by waste type - Recycling: Coffee Capsules 0.19% 35
Total waste diversion by waste type - Recycling: Glass 6.55% 35
Total waste diversion by waste type - Recycling: Glass Bottles 1.32% 35
Total waste diversion by waste type - Recycling: Metal 5.91% 35
Total waste diversion by waste type - Recycling: Other Waste 0.02% 35
Total waste diversion by waste type - Recycling: Paper 70.37% 35
Total waste diversion by waste type - Recycling: Plastic 0.07% 35
Total waste diversion by waste type - Recycling: Used Cooking Oil 2.16% 35

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 2019 Report Pages
Certified renewables purchased for the operational use of our resorts 100% of purchased electricity 7
Decrease in use of diesel buses percent 15 33
Electricity consumption from non-renewable sources 426440 412746 426777 416856 32
Electricity consumption from renewable sources - - - - 32
Energy intensity MWh/m² 0.36 0.35 0.33 0.33 32
Fuel consumption from non-renewable sources 63104 64045 81827 101090 32
Fuel consumption from renewable sources - - - - 32
Number of electric vehicles in fleet, Macau vehicles 22 33
Solar PV panels installed at City of Dreams and Studio City, Macau panels 18000 33
Solar PV system area at City of Dreams and Studio City, Macau square metres 30000 33
Solar PV system capacity at City of Dreams and Studio City, Macau MW 2.7 33
Total energy consumption MWh 489544 476791 508604 517946 32

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 2019 Report Pages
Increase in zero-emission electric bus fleet percent 50 33
Municipal water consumption (m³) m³ 3237705 3129066 3301118 3480473 39
Recycled water consumption (m³) m³ 50718 50718 50718 50718 39
Total water consumption (m³) m³ 3288423 3179784 3351836 3531191 39
Water intensity by floor area (cubic metres/m²) cubic metres/m² 2.41 2.32 2.17 2.24 39

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2020 Report Pages
Additional electric vehicles planned for fleet, Macau vehicles 14 33

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2019 Report Pages
Best practices implemented for water reuse, replenishment, and recycling Best practices implemented 7

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2019 Report Pages
Best companies to work for in Asia (Hospitality 2019) Best companies to work for in Asia (Hospitality 2019) 7
Boards age diversity (30-50 yrs old) % 37 51
Boards age diversity (>50 yrs old) % 63 51
Boards gender diversity (female) % 24 51
Boards gender diversity (male) % 76 51
Corporate Executive Committee age diversity (30-50 yrs old) % 39 51
Corporate Executive Committee age diversity (>50 yrs old) % 61 51
Corporate Executive Committee gender diversity (female) % 28 51
Corporate Executive Committee gender diversity (male) % 72 51
Employees in Corporate and Centralised Services (Including HK, Macau & Japan) 858 46
Employees in Cyprus Property 965 46
Employees in Macau Properties (Including COD, SC, Altira and Mocha) 15570 46
Employees in Manila Property 5868 46
Female Employees in Corporate and Centralised Services (Including HK, Macau & Japan) 364 46
Female Employees in Cyprus Property 393 46
Female Employees in Macau Properties (Including COD, SC, Altira and Mocha) 7684 46
Female Employees in Manila Property 2706 46
Internal career opportunities - vacancies at Group level filled by internal employees % 34 51
Male Employees in Corporate and Centralised Services (Including HK, Macau & Japan) 494 46
Male Employees in Cyprus Property 572 46
Male Employees in Macau Properties (Including COD, SC, Altira and Mocha) 7886 46
Male Employees in Manila Property 3162 46
New Employee Hire Rate - Between the ages of 30 and 50 % 11.7 47
New Employee Hire Rate - Female % 17.1 47
New Employee Hire Rate - Hong Kong % 23.8 47
New Employee Hire Rate - Macau % 15.2 47
New Employee Hire Rate - Male % 15.2 47
New Employee Hire Rate - Manila % 16.4 47
New Employee Hire Rate - Other locations % 29.9 47
New Employee Hire Rate - Over 50 years of age % 4.5 47
New Employee Hire Rate - Under 30 years of age % 31.5 47
New Employee Hires - Between the ages of 30 and 50 1576 47
New Employee Hires - Female 1889 47
New Employee Hires - Hong Kong 94 47
New Employee Hires - Macau 2425 47
New Employee Hires - Male 1830 47
New Employee Hires - Manila 963 47
New Employee Hires - Other locations 237 47
New Employee Hires - Over 50 years of age 147 47
New Employee Hires - Under 30 years of age 1996 47
Percentage of Employees in Corporate and Centralised Services (Including HK, Macau & Japan) percent 4% 46
Percentage of Employees in Cyprus Property percent 4% 46
Percentage of Employees in Macau Properties (Including COD, SC, Altira and Mocha) percent 67% 46
Percentage of Employees in Manila Property percent 25% 46
Percentage of Female Employees in Corporate and Centralised Services (Including HK, Macau & Japan) percent 42% 46
Percentage of Female Employees in Cyprus Property percent 41% 46
Percentage of Female Employees in Macau Properties (Including COD, SC, Altira and Mocha) percent 49% 46
Percentage of Female Employees in Management percent 39% 46
Percentage of Female Employees in Manila Property percent 46% 46
Percentage of Female Employees in Non Management percent 49% 46
Percentage of Male Employees in Corporate and Centralised Services (Including HK, Macau & Japan) percent 58% 46
Percentage of Male Employees in Cyprus Property percent 59% 46
Percentage of Male Employees in Macau Properties (Including COD, SC, Altira and Mocha) percent 51% 46
Percentage of Male Employees in Management percent 61% 46
Percentage of Male Employees in Manila Property percent 54% 46
Percentage of Male Employees in Non Management percent 51% 46
Percentage of Non Management Employees 30–50 yrs old percent 57% 46
Percentage of Non Management Employees <30 yrs old percent 29% 46
Percentage of Non Management Employees >50 yrs old percent 14% 46
Percentage of job openings filled by existing colleagues % 34 3
Senior Management Representation from Local Communities - Cyprus % 40 47
Senior Management Representation from Local Communities - Hong Kong % 66 47
Senior Management Representation from Local Communities - Local Subtotal % 66 47
Senior Management Representation from Local Communities - Macau % 73 47
Senior Management Representation from Local Communities - Manila % 44 47
Senior Management Representation from Local Communities - Non-Local Cyprus % 60 47
Senior Management Representation from Local Communities - Non-Local Hong Kong % 34 47
Senior Management Representation from Local Communities - Non-Local Macau % 27 47
Senior Management Representation from Local Communities - Non-Local Manila % 56 47
Senior Management Representation from Local Communities - Non-Local Subtotal % 34 47
Total Employees 23261 46

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2019 Report Pages
Employee Turnover - Between the ages of 30 and 50 1423 47
Employee Turnover - Female 1358 47
Employee Turnover - Hong Kong 88 47
Employee Turnover - Macau 1951 47
Employee Turnover - Male 1550 47
Employee Turnover - Manila 725 47
Employee Turnover - Other locations 144 47
Employee Turnover - Over 50 years of age 223 47
Employee Turnover - Under 30 years of age 1262 47
Employee Turnover Rate - Between the ages of 30 and 50 % 10.6 47
Employee Turnover Rate - Female % 12.3 47
Employee Turnover Rate - Group % 12.6 47
Employee Turnover Rate - Hong Kong % 22.3 47
Employee Turnover Rate - Macau % 12.2 47
Employee Turnover Rate - Male % 12.9 47
Employee Turnover Rate - Manila % 12.4 47
Employee Turnover Rate - Other locations % 18.2 47
Employee Turnover Rate - Over 50 years of age % 6.9 47
Employee Turnover Rate - Under 30 years of age % 19.9 47

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2017 2018 2019 Report Pages
Total recordable injury rate average 3.7 3.4 3.1 55

Lost days due to work injury.

Indicator Unit 2017 2018 2019 Report Pages
Lost-time injury frequency rate average 18.7 16.8 15.2 55

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2019 Report Pages
All Macau and Hong Kong resorts certified to ISO 45001 ISO 45001 7

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2019 Report Pages
Existing colleagues required to attend DTRT training 2296 17
Managers and other colleagues DTRT training completion rate % 98.9 17
New joiners required to attend DTRT training 212 17
Percentage of Management Employees 30–50 yrs old percent 81% 46
Percentage of Management Employees <30 yrs old percent 2% 46
Percentage of Management Employees >50 yrs old percent 17% 46
Senior management DTRT training completion rate % 98.3 17
Total colleagues required to attend DTRT training 2508 17

The average training hours completed per employee by gender and employee category.

Indicator Unit 2019 Report Pages
Average training hours per employee, Management, Female hours 24.43 50
Average training hours per employee, Management, Male hours 24.54 50
Average training hours per employee, Non-Management, Female hours 27.31 50
Average training hours per employee, Non-Management, Male hours 24.1 50

Description of steps taken to eliminate such practices when discovered.

Indicator Unit 2019 Report Pages
Description of steps taken to eliminate such practices when discovered The Group did not identify any cases of child or forced labour in 2019. 71

Number of suppliers by geographical region.

Indicator Unit 2019 Report Pages
Substantial procurement from local and small businesses Substantial procurement 7

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2019 Report Pages
KPI B6.1: Percentage of total products sold or shipped subject to recalls for safety and health reasons No recalls 73

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2019 2020 Report Pages
KPI B6.2: Number of products and service related complaints received and how they are dealt with No complaints 73
Number of Michelin stars attained in 2020 Forbes Travel Guide stars 107 3

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2019 Report Pages
Socially responsible employer of the year Socially responsible employer of the year 7
Stakeholder engagement on our sustainability performance and priorities Stakeholder engagement 7
Substantive programmes to advance culture and heritage Substantive programmes 7

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2019 Report Pages
134913 colleagues, guests, volunteers, including communities in six countries and 25 cities donated in 2019 people 134913 7

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018 2019
Direct GHG Emissions (Scope 1) tCO2e 15661 17309 21605 30203
HFC Emissions tCO2e 1905 3312 3997.99 8725
Indirect Energy Emissions (Scope 2) tCO2e 270496 261896 2499 2369
Mobile Combustion Emissions tCO2e 5602 5853 9201 12880
Total GHG Emissions tCO2e 286158 279206 24103 32572
Total GHG Emissions Intensity (By Area) tCO2e/m2 0.21 0.2 0.02 0.02

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018 2019
Total Hazardous Waste metric tonnes 16659 16245 15612 18395

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018 2019
Non-Hazardous Waste Incineration metric tonnes 13316 12999 12862 15415
Non-Hazardous Waste Landfilling metric tonnes 2687 2659 2102 2267
Non-Hazardous Waste Recycled metric tonnes 627 555 576 624
Total Non-Hazardous Waste Intensity (By Area) metric tonnes/m² 0.01 0.01 0.01 0.01

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2019
Plastic Waste Reduction Percentage Compared to Last Year percent 0.07

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018 2019
Energy Consumption Intensity (By Area) MWh/m² 0.36 0.35 0.33 0.33
Total Energy Consumption MWh 489544 476791 508604 517946
Total Non-Renewable Fuel Consumption 63104 64045 81827 101090

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018 2019
Municipal Water Consumption m³ 3237705 3129066 3301118 3480473
Recycled Water Percentage percent 1.54 1.6 1.51 1.44
Recycled Water Usage m³ 50718 50718 50718 50718
Water Consumption m³ 3288423 3179784 3351836 3531191
Water Consumption Intensity (By Revenue) cubic metres/m² 2.41 2.32 2.17 2.24

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2019
Number of Employees in APAC 21438
Number of Employees in Asia 21438
Number of Employees in Asia (Excluding China) 5868
Number of Employees in EMEA 965
Number of Employees in Europe 965
Number of Employees in Hong Kong 858
Number of Employees in Japan 858
Number of Employees in Macau 15570
Number of Employees in Overseas 5868
Number of Female Employees 11147
Number of Male Employees 12114
Number of New Employees 4262
Number of New Employees (Above 50) 147
Number of New Employees (Aged 30-50) 1576
Number of New Employees (Aged Below 30) 1996
Number of New Employees (Female) 1889
Number of New Employees (Hong Kong) 94
Number of New Employees (Male) 1830
Number of Total Employees 23261
Percentage of Female Employees % 48
Percentage of Male Employees % 52

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2019
Turnover Rate of Employees Aged 30-50 % 10.6
Turnover Rate of Employees Aged Above 50 % 6.9
Turnover Rate of Employees Aged Below 30 % 19.9
Turnover Rate of Employees in Hong Kong % 22.3
Turnover Rate of Employees in Macau % 12.2
Turnover Rate of Female Employees % 12.3
Turnover Rate of Male Employees % 12.9
Turnover Rate of Total Employees % 12.6

Lost days due to work injury.

Standard Indicator Unit 2017 2018 2019
Lost Time Injury Frequency Rate (LTIFR/LTIR) 18.7 16.8 15.2

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2019
Percentage of Employees Trained % 98.9
Percentage of New Employees Trained % 88.3
Percentage of Trained Employees Aged 30-50 percent 81
Percentage of Trained Employees Over 50 percent 17
Percentage of Trained Employees Under 30 percent 2
Percentage of Trained Senior Management % 98.3

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2019
Average Training Hours (Female) hours 25.87
Average Training Hours (General Staff) hours 25.705
Average Training Hours (Male) hours 24.32
Average Training Hours per Employee hours 25.595

Number of suppliers by geographical region.

Standard Indicator Unit 2019
Number of Suppliers in Australia 24
Number of Suppliers in Cyprus 240
Number of Suppliers in Hong Kong 288
Number of Suppliers in Macau 552
Number of Suppliers in Philippines 936
Number of Suppliers in United Kingdom 24
Number of Suppliers in United States 24
Number of Total Suppliers 2400
Total Number of Suppliers in Japan 144
Total Number of Suppliers in Singapore 48

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2019
Number of Participations in Volunteer Activities person-times 134913