Environmental, Social, and Governance Report 2019

Company: BANK OF E ASIA (23)
Year: 2019
Published: 2020-06-02
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2017 2018 2019 Report Pages
Emissions from gaseous fuel consumption NOx kilograms (kg) 7.80* 7.88* 7.78 56
Emissions from gaseous fuel consumption SOx kg 0.04* 0.04* 0.04 56
Emissions from vehicles NOx grams (g) 485994* 404798* 1534812 56
Emissions from vehicles PM g 43445 36321 121584 56
Emissions from vehicles SOx g 1418* 1423* 9566 56

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Group-wide Scope 1 and 2 emissions (CO2 equivalent) tonnes CO2e 33257.61 53
Total GHG emissions in Hong Kong GHG emissions intensity per unit of GFA tonnes CO₂e/m² 0.18 0.18 0.16 56
Total GHG emissions in Hong Kong Scope 1 & 2 emissions tonnes CO₂e 12567.88 12129.63 12083 56
Total GHG emissions in Hong Kong Scope 1 emissions tonnes CO₂e 356.01 853.6 737.87 56
Total GHG emissions in Hong Kong Scope 2 emissions tonnes CO₂e 12211.87 11276.03 11345.13 56
Total GHG emissions in Mainland China GHG emissions intensity per unit of GFA tonnes CO₂e/m² 0.12 0.12 0.14 56
Total GHG emissions in Mainland China Scope 1 & 2 emissions tonnes CO₂e 17410.92 16818.67 19204.18 56
Total GHG emissions in Mainland China Scope 1 emissions tonnes CO₂e 1541.1 1402.62 3668.77 56
Total GHG emissions in Mainland China Scope 2 emissions tonnes CO₂e 15869.82 15416.05 15535.41 56
Total GHG emissions of BEA Group GHG emissions intensity per unit of GFA tonnes CO₂e/m² Data not available Data not available 0.15 56
Total GHG emissions of BEA Group Scope 1 & 2 emissions tonnes CO₂e Data not available Data not available 33257.61 56
Total GHG emissions of BEA Group Scope 1 emissions tonnes CO₂e Data not available Data not available 4578.67 56
Total GHG emissions of BEA Group Scope 2 emissions tonnes CO₂e Data not available Data not available 28678.94 56

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Weight of medical waste disposed (Blue Care Only) tonnes 0.14 0.12 0.16 57

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Recycling rate % 53.7 51.3 100.9 57
Total paper recycled tonnes 524.6 455.11 466.8 57
Total paper used tonnes 977.68 887.13 462.51 57

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2017 2018 2019 Report Pages
Total weight of IT products collected for recycling or reuse tonnes 8.55 10.21 11.63 57

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Overall energy intensity of the Group by Gross Floor Area (GFA) GJ/m² 0.81* 0.80* 0.74 56
Overall energy intensity of the Group by Gross Floor Area (GRI 302-3) GJ/m² 0.81 0.8 73
Total cooling purchased for consumption GJ 0.00* 0.00* 55
Total cooling purchased for consumption (Environmental Performance, GRI 302-1) GJ 593 642 73
Total cooling purchased for consumption (KPI A2.1) 000 kWh 164.72 178.33 73
Total direct and indirect energy consumption by type - Total cooling purchased for consumption '000 kWh 0.00* 0.00* 55
Total direct and indirect energy consumption by type - Total electricity consumption '000 kWh 45332.38 44722.51 39968.71 55
Total direct and indirect energy consumption by type - Total energy consumption '000 kWh 53293.47* 48528.93* 46735.18 55
Total direct and indirect energy consumption by type - Total fuel consumption from non-renewable sources (Diesel oil, petrol, Towngas) '000 kWh 7961.10* 7366.41* 6766.48 55
Total direct and indirect energy consumption by type - Total heating purchased for consumption '000 kWh 0.00* 0.00* 55
Total electricity consumption GJ 163196.55 161001.04 143887.34 53, 55
Total energy consumption GJ 191856.52* 187520.13* 168246.66 55
Total energy consumption (Environmental Performance, GRI 302-1) GJ 176982.82 187520.13 73
Total energy consumption (KPI A2.1) 000 kWh 49161.89 52088.93 73
Total fuel consumption from non-renewable sources (Diesel oil, petrol, Towngas) GJ 28659.97* 26519.09* 24359.32 55
Total fuel consumption from non-renewable sources (Diesel oil, petrol, Towngas) (Environmental Performance, GRI 302-1) GJ 11576.27 10907.97 73
Total fuel consumption from non-renewable sources (Diesel oil, petrol, Towngas) (KPI A2.1) 000 kWh 3215.63 3029.99 73
Total heating purchased for consumption GJ 0.00* 0.00* 55
Total heating purchased for consumption (Environmental Performance, GRI 302-1) GJ 1617 1835.38 73
Total heating purchased for consumption (KPI A2.1) 000 kWh 449.17 509.83 73

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Total consumption of municipal fresh water m³ 96726.70* 94581.11 83372.87 56
Water intensity per square metre of GFA m³/m² 0.50* 0.43 0.36 56

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2018 2019 Report Pages
Composition of the Board of Directors by age group 30–50 % 25% 60
Composition of the Board of Directors by age group Above 50 % 75% 60
Composition of the Board of Directors by age group Below 30 % 0.00% 60
Composition of the Board of Directors by gender Female % 6% 60
Composition of the Board of Directors by gender Male % 94% 60
Employee compensation and benefits HKD Mn 5032 5192 55
Fixed term/temporary contract workforce (female) % 0.7 57
Fixed term/temporary contract workforce (male) % 0.8 57
Full time workforce (female) % 58.6 57
Full time workforce (male) % 40.1 57
Number of people who returned to work after parental leave, Female 258 59
Number of people who returned to work after parental leave, Male 134 59
Number of people who took parental leave, Female 303 59
Number of people who took parental leave, Male 134 59
Part time workforce (female) % 0.9 57
Part time workforce (male) % 0.4 57
Payments to government in Hong Kong HKD Mn 879 879 55
Payments to government in Macau and Taiwan HKD Mn 15 8 55
Payments to government in Mainland China HKD Mn 323 -63 55
Payments to government in Overseas HKD Mn 275 200 55
Permanent contract workforce (female) % 58.8 57
Permanent contract workforce (male) % 39.7 57
Proportion of total workforce entitled to parental leave, Female % 96.0% 59
Proportion of total workforce entitled to parental leave, Male % 96.1% 59
Rate of new hires by region and age (permanent full time staff only) - Hong Kong - 30–50 % 19.5 58
Rate of new hires by region and age (permanent full time staff only) - Hong Kong - Above 50 % 6.3 58
Rate of new hires by region and age (permanent full time staff only) - Hong Kong - Below 30 % 51.7 58
Rate of new hires by region and age (permanent full time staff only) - Macau and Taiwan - 30–50 % 21.4 58
Rate of new hires by region and age (permanent full time staff only) - Macau and Taiwan - Above 50 % 25 58
Rate of new hires by region and age (permanent full time staff only) - Macau and Taiwan - Below 30 % 55.6 58
Rate of new hires by region and age (permanent full time staff only) - Mainland China - 30–50 % 11.8 58
Rate of new hires by region and age (permanent full time staff only) - Mainland China - Above 50 % 3.5 58
Rate of new hires by region and age (permanent full time staff only) - Mainland China - Below 30 % 33.1 58
Rate of new hires by region and age (permanent full time staff only) - Overseas - 30–50 % 16 58
Rate of new hires by region and age (permanent full time staff only) - Overseas - Above 50 % 0.9 58
Rate of new hires by region and age (permanent full time staff only) - Overseas - Below 30 % 49 58
Rate of new hires by region and gender (permanent full time staff only) - Hong Kong - Female % 22.5 58
Rate of new hires by region and gender (permanent full time staff only) - Hong Kong - Male % 24.8 58
Rate of new hires by region and gender (permanent full time staff only) - Macau and Taiwan - Female % 28.1 58
Rate of new hires by region and gender (permanent full time staff only) - Macau and Taiwan - Male % 31.9 58
Rate of new hires by region and gender (permanent full time staff only) - Mainland China - Female % 13.9 58
Rate of new hires by region and gender (permanent full time staff only) - Mainland China - Male % 17.3 58
Rate of new hires by region and gender (permanent full time staff only) - Overseas - Female % 16.5 58
Rate of new hires by region and gender (permanent full time staff only) - Overseas - Male % 15.3 58
Rate of new hires by region and gender and region and age (permanent full time staff only) - Overall 20% 58
Total no. of new hires by region and age (permanent full time staff only) - Hong Kong - 30–50 % 31.9 58
Total no. of new hires by region and age (permanent full time staff only) - Hong Kong - Above 50 % 3.5 58
Total no. of new hires by region and age (permanent full time staff only) - Hong Kong - Below 30 % 29.7 58
Total no. of new hires by region and age (permanent full time staff only) - Macau and Taiwan - 30–50 % 1.1 58
Total no. of new hires by region and age (permanent full time staff only) - Macau and Taiwan - Above 50 % 0.3 58
Total no. of new hires by region and age (permanent full time staff only) - Macau and Taiwan - Below 30 % 1 58
Total no. of new hires by region and age (permanent full time staff only) - Mainland China - 30–50 % 18 58
Total no. of new hires by region and age (permanent full time staff only) - Mainland China - Above 50 % 0.3 58
Total no. of new hires by region and age (permanent full time staff only) - Mainland China - Below 30 % 10.7 58
Total no. of new hires by region and age (permanent full time staff only) - Overseas - 30–50 % 2.2 58
Total no. of new hires by region and age (permanent full time staff only) - Overseas - Above 50 % 0.1 58
Total no. of new hires by region and age (permanent full time staff only) - Overseas - Below 30 % 1.3 58
Total no. of new hires by region and gender (permanent full time staff only) - Hong Kong - Female % 35.3 58
Total no. of new hires by region and gender (permanent full time staff only) - Hong Kong - Male % 29.8 58
Total no. of new hires by region and gender (permanent full time staff only) - Macau and Taiwan - Female % 1.3 58
Total no. of new hires by region and gender (permanent full time staff only) - Macau and Taiwan - Male % 1.1 58
Total no. of new hires by region and gender (permanent full time staff only) - Mainland China - Female % 17 58
Total no. of new hires by region and gender (permanent full time staff only) - Mainland China - Male % 11.9 58
Total no. of new hires by region and gender (permanent full time staff only) - Overseas - Female % 2.1 58
Total no. of new hires by region and gender (permanent full time staff only) - Overseas - Male % 1.4 58
Total no. of new hires by region and gender and region and age (permanent full time staff only) - No. of people 1919 58
Total workforce No. of people 9843 57
Total workforce by employment contract and region - Hong Kong - Fixed Term/Temporary Contract % 1.3 58
Total workforce by employment contract and region - Hong Kong - Permanent Contract % 55.2 58
Total workforce by employment contract and region - Macau and Taiwan - Permanent Contract % 1.6 58
Total workforce by employment contract and region - Mainland China - Permanent Contract % 37.4 58
Total workforce by employment contract and region - Overseas - Fixed Term/Temporary Contract % 0.1 58
Total workforce by employment contract and region - Overseas - Permanent Contract % 4.4 58
Total workforce by region and age - Hong Kong - 30–50 % 32.5 58
Total workforce by region and age - Hong Kong - Above 50 % 11.7 58
Total workforce by region and age - Hong Kong - Below 30 % 12.3 58
Total workforce by region and age - Macau and Taiwan - 30–50 % 1 58
Total workforce by region and age - Macau and Taiwan - Above 50 % 0.2 58
Total workforce by region and age - Macau and Taiwan - Below 30 % 0.4 58
Total workforce by region and age - Mainland China - 30–50 % 29.6 58
Total workforce by region and age - Mainland China - Above 50 % 1.5 58
Total workforce by region and age - Mainland China - Below 30 % 6.3 58
Total workforce by region and age - Overseas - 30–50 % 2.7 58
Total workforce by region and age - Overseas - Above 50 % 1.2 58
Total workforce by region and age - Overseas - Below 30 % 0.5 58
Workforce in Hong Kong (female) % 32 57
Workforce in Hong Kong (male) % 24.5 57
Workforce in Macau and Taiwan (female) % 0.9 57
Workforce in Macau and Taiwan (male) % 0.7 57
Workforce in Mainland China (female) % 24 57
Workforce in Mainland China (male) % 13.4 57
Workforce overseas (female) % 2.6 57
Workforce overseas (male) % 1.9 57

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2019 Report Pages
Rate of employee turnover (permanent full time staff only), Hong Kong, 30–50 % 14.8 59
Rate of employee turnover (permanent full time staff only), Hong Kong, Above 50 % 11.7 59
Rate of employee turnover (permanent full time staff only), Hong Kong, Below 30 % 30.7 59
Rate of employee turnover (permanent full time staff only), Hong Kong, Female % 17.4 59
Rate of employee turnover (permanent full time staff only), Hong Kong, Male % 17.6 59
Rate of employee turnover (permanent full time staff only), Macau and Taiwan, 30–50 % 36.7 59
Rate of employee turnover (permanent full time staff only), Macau and Taiwan, Above 50 % 16.7 59
Rate of employee turnover (permanent full time staff only), Macau and Taiwan, Below 30 % 36.1 59
Rate of employee turnover (permanent full time staff only), Macau and Taiwan, Female % 31.5 59
Rate of employee turnover (permanent full time staff only), Macau and Taiwan, Male % 36.2 59
Rate of employee turnover (permanent full time staff only), Mainland China, 30–50 % 17.6 59
Rate of employee turnover (permanent full time staff only), Mainland China, Above 50 % 16 59
Rate of employee turnover (permanent full time staff only), Mainland China, Below 30 % 25.2 59
Rate of employee turnover (permanent full time staff only), Mainland China, Female % 17.3 59
Rate of employee turnover (permanent full time staff only), Mainland China, Male % 21.5 59
Rate of employee turnover (permanent full time staff only), Overall % 18.1% 59
Rate of employee turnover (permanent full time staff only), Overseas, 30–50 % 14.1 59
Rate of employee turnover (permanent full time staff only), Overseas, Above 50 % 3.6 59
Rate of employee turnover (permanent full time staff only), Overseas, Below 30 % 43.1 59
Rate of employee turnover (permanent full time staff only), Overseas, Female % 14.1 59
Rate of employee turnover (permanent full time staff only), Overseas, Male % 15.8 59
Retention rate, Female % 85.3% 59
Retention rate, Male % 87.6% 59
Total employees retained 12 months after returning from parental leave, Female 208 59
Total employees retained 12 months after returning from parental leave, Male 123 59
Total number of employee turnover (permanent full time staff only), Hong Kong, 30–50 % 26.8 59
Total number of employee turnover (permanent full time staff only), Hong Kong, Above 50 % 7.2 59
Total number of employee turnover (permanent full time staff only), Hong Kong, Below 30 % 19.5 59
Total number of employee turnover (permanent full time staff only), Hong Kong, Female % 30.2 59
Total number of employee turnover (permanent full time staff only), Hong Kong, Male % 23.3 59
Total number of employee turnover (permanent full time staff only), Macau and Taiwan, 30–50 % 2.1 59
Total number of employee turnover (permanent full time staff only), Macau and Taiwan, Above 50 % 0.2 59
Total number of employee turnover (permanent full time staff only), Macau and Taiwan, Below 30 % 0.7 59
Total number of employee turnover (permanent full time staff only), Macau and Taiwan, Female % 1.6 59
Total number of employee turnover (permanent full time staff only), Macau and Taiwan, Male % 1.4 59
Total number of employee turnover (permanent full time staff only), Mainland China, 30–50 % 29.5 59
Total number of employee turnover (permanent full time staff only), Mainland China, Above 50 % 1.3 59
Total number of employee turnover (permanent full time staff only), Mainland China, Below 30 % 9 59
Total number of employee turnover (permanent full time staff only), Mainland China, Female % 23.5 59
Total number of employee turnover (permanent full time staff only), Mainland China, Male % 16.3 59
Total number of employee turnover (permanent full time staff only), No. of people 1737 59
Total number of employee turnover (permanent full time staff only), Overseas, 30–50 % 2.1 59
Total number of employee turnover (permanent full time staff only), Overseas, Above 50 % 0.2 59
Total number of employee turnover (permanent full time staff only), Overseas, Below 30 % 1.3 59
Total number of employee turnover (permanent full time staff only), Overseas, Female % 2 59
Total number of employee turnover (permanent full time staff only), Overseas, Male % 1.6 59

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2019 Report Pages
Injury rate per 1000 employees, Hong Kong, Female 2.2 59
Injury rate per 1000 employees, Hong Kong, Male 3.3 59
Injury rate per 1000 employees, Mainland China, Female 1.3 59
Injury rate per 1000 employees, Overall 2.03 59
Injury rate per 1000 employees, Overseas, Female 7.7 59

Lost days due to work injury.

Indicator Unit 2019 Report Pages
Lost day rate Hong Kong % 0.10% 60
Lost day rate Macau and Taiwan % 0.00% 60
Lost day rate Mainland China % 0.01% 60
Lost day rate Overall % 0.06% 60
Lost day rate Overseas % 0.01% 60
Lost days due to work related injury 1466 59

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2019 Report Pages
Absentee rate Hong Kong % 2.00% 60
Absentee rate Macau and Taiwan % 0.18% 60
Absentee rate Mainland China % 1.90% 60
Absentee rate Overall % 1.96% 60
Absentee rate Overseas % 2.61% 60
Return to work rate, Female % 80.6% 59
Return to work rate, Male % 91.8% 59

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2016 2017 2018 2019 Report Pages
Number of complaints received (Group customer service feedback) 2014 1957 2292 2409 30
Number of complaints substantiated (Group customer service feedback) 150 162 277 336 30
Number of compliments (Group customer service feedback) 1279 1170 1628 2201 30

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2019 Report Pages
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data 1 60

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2018 2019 Report Pages
Payment to providers of capital HKD Mn 4052 2016 55

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2019 Report Pages
Number of grievances about labour practices filed, addressed and resolved 20 60

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2018 2019 Report Pages
Economic value retained HKD Mn 3567 7781 55

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2018 2019 Report Pages
Financial donations by location - Hong Kong 7 8 55
Financial donations by location - Mainland China 3 1 55
Operating costs HKD Mn 2971 3708 55
Revenue HKD Mn 17124 19730 55
Total cash donations to charitable organisations HKD Mn 10 9 55
Total cash donations to charitable organisations (by location) 10 9 55

The types of emissions and respective emissions data.

Standard Indicator Unit 2017 2018 2019
Airborne Particulate Matter (PM) Emissions kg 43.445 36.321 121.584
NOₓ Emissions kg 493.794 412.678 1542.612
SOₓ Emissions kg 1.458 1.427 9.606

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Direct GHG Emissions (Scope 1) tonnes CO₂e 1541.1 853.6 737.87
Indirect Energy Emissions (Scope 2) tonnes CO₂e 15869.82 11276.03 11345.13
Total GHG Emissions tonnes CO₂e 12567.88 12129.63 12083
Total GHG Emissions Intensity (By Area) tonnes CO₂e/m² 0.12 0.12 0.15

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Hazardous Waste Disposed tonnes 0.14 0.12 0.16

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Recycling Rate of Non-Hazardous Waste % 53.7 51.3 100.9

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Energy Consumption Intensity (By Area) GJ/m² 0.81 0.8 0.74
Purchased Cooling GJ 593 642
Purchased Electricity GJ 163197 161001 143887
Purchased Heating GJ 1617 1835.38
Total Energy Consumption GJ 191856.52 187520.13 168246.66
Total Non-Renewable Fuel Consumption GJ 28659.97 26519.09 24359.32

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Municipal Water Consumption m³ 96726.7 94581.11 83372.87

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2017 2018 2019
Packaging Material Consumption (Paper) tonnes 977.68 887.13 462.51

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2019
Number of Employees in Hong Kong No. of people 5552
Number of Employees in Hong Kong (Female) No. of people 3141
Number of Employees in Hong Kong (Male) No. of people 2411
Number of Employees in Mainland China No. of people 3702
Number of Employees in Mainland China (Female) No. of people 2384
Number of Employees in Mainland China (Male) No. of people 1318
Number of Employees in Overseas No. of people 435
Number of Employees in Overseas (Female) No. of people 248
Number of Employees in Overseas (Male) No. of people 187
Number of New Employees No. of people 1919
Number of New Employees (Female) No. of people 995
Number of New Employees (Male) No. of people 924
Number of Total Employees No. of people 9843
Percentage of Employees Aged 30-50 % 65.8
Percentage of Employees Aged Above 50 % 14.7
Percentage of Employees Aged Below 30 % 19.5
Percentage of Employees in Hong Kong % 56.5
Percentage of Employees in Mainland China % 37.6
Percentage of Employees in Overseas % 4.5
Percentage of Female Employees % 52.8
Percentage of Full-time Employees % 98.7
Percentage of Male Employees % 47.2
Percentage of New Employees % 20
Percentage of Part-time Employees % 1.3
Percentage of Temporary Workers % 1.5

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2019
Employees still Employed 12 Months after Return to Work (Female) 208
Employees still Employed 12 Months after Return to Work (Male) 123
Turnover Rate of Employees Aged 30-50 % 14.8
Turnover Rate of Employees Aged Above 50 % 11.7
Turnover Rate of Employees Aged Below 30 % 30.7
Turnover Rate of Employees in Hong Kong % 18.1
Turnover Rate of Employees in Mainland China % 17.6
Turnover Rate of Employees in Overseas % 14.1
Turnover Rate of Female Employees % 17.4
Turnover Rate of Male Employees % 17.6
Turnover Rate of Total Employees % 18.1

Lost days due to work injury.

Standard Indicator Unit 2019
Lost Days Due to Work-related Injuries days 1466

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit
Percentage of Employees Trained %

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2016 2017 2018 2019
Complaint Growth Rate % -2.83 17.13 5.11
Total Number of Customer Complaints 2014 1957 2292 2409

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Standard Indicator Unit 2019
Number of Customer Privacy Leakage Incident 1
Number of Customer Privacy Related Complaints 1

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2018 2019
Total Cash Donations HKD Mn 10 9