2019 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Company: CHINA OVERSEAS (688)
Year: 2019
Published: 2020-05-29
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2023 Report Pages
Direct emissions (Scope 1) - Commercial Projects tonnes CO2e 28464 110
Direct emissions (Scope 1) - Hotels tonnes CO2e 6385 3616 110
Direct emissions (Scope 1) - Offices of COLI tonnes CO2e 2542 5877 110
Direct emissions (Scope 1) - Projects under Construction tonnes CO2e 2892 110
Direct emissions (Scope 1) - Sales Centres tonnes CO2e 533 471 110
Indirect emissions (Scope 2) - Commercial Projects tonnes CO2e 130907 195048 110
Indirect emissions (Scope 2) - Hotels tonnes CO2e 19465 18357 110
Indirect emissions (Scope 2) - Offices of COLI tonnes CO2e 5860 7355 110
Indirect emissions (Scope 2) - Projects under Construction tonnes CO2e 93818 110
Indirect emissions (Scope 2) - Sales Centres tonnes CO2e 8484 30223 110
Purchased electricity - Commercial Projects kWh 278484 248064483 109
Purchased electricity - Hotels kWh 177355456 30503700 109
Reduce carbon emission intensity of innovative projects % reduction compared with 2020 3 21
Reduce carbon emissions of existing office building projects % reduction compared with 2019 3 21
Total emission intensity (Scope 1+2) - Commercial Projects tonnes CO2e/m² 0.075 0.08 110
Total emission intensity (Scope 1+2) - Hotels tonnes CO2e/m² 0.17 110
Total emission intensity (Scope 1+2) - Offices of COLI tonnes CO2e/m² 0.125 0.12 110
Total emissions (Scope 1+2) - Commercial Projects tonnes CO2e 142658 223872 110
Total emissions (Scope 1+2) - Hotels tonnes CO2e 26381 21973 110
Total emissions (Scope 1+2) - Offices of COLI tonnes CO2e 8312 13322 110
Total emissions (Scope 1+2) - Projects under Construction tonnes CO2e 96710 110
Total emissions (Scope 1+2) - Sales Centres tonnes CO2e 9217 30494 110

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 Report Pages
Metal recycled - Commercial Projects kg 70 69739 110
Metal recycled - Hotels kg 2200 800 110
Metal recycled - Offices of COLI kg 31 279 110
Metal recycled - Projects under Construction kg 570481 1782688 110
Metal recycled - Sales Centres kg 540 110
Total volume of hazardous waste generated - Commercial Projects tonnes 25 56 110
Total volume of hazardous waste generated - Hotels tonnes 48 42 110
Total volume of hazardous waste generated - Offices of COLI tonnes 3 1 110
Total volume of hazardous waste generated - Projects under Construction tonnes 23 0.002 110
Total volume of hazardous waste generated - Sales Centres tonnes 1 2 110
Waste oil recycled - Commercial Projects kg 21634 51238 110
Waste oil recycled - Hotels kg 45070 40000 110
Waste oil recycled - Projects under Construction kg 14497 4931 110

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 Report Pages
Batteries recycled - Commercial Projects kg 101 324 110
Batteries recycled - Hotels kg 200 200 110
Batteries recycled - Offices of COLI kg 12 110
Batteries recycled - Projects under Construction kg 1368 898 110
Batteries recycled - Sales Centres kg 366 110
Food waste recycled - Commercial Projects kg 916125 1675899 110
Food waste recycled - Hotels kg 200500 186000 110
Food waste recycled - Offices of COLI kg 32324 37018 110
Food waste recycled - Projects under Construction kg 454083 66279 110
Food waste recycled - Sales Centres kg 32913 110
General waste/domestic waste disposed - Commercial Projects tonnes 68963 67955 110
General waste/domestic waste disposed - Hotels tonnes 1873 1500 110
General waste/domestic waste disposed - Offices of COLI tonnes 1123 4899 110
General waste/domestic waste disposed - Projects under Construction tonnes 10067 110
General waste/domestic waste disposed - Sales Centres tonnes 2621 1204 110
Glass recycled - Commercial Projects kg 14 2972 110
Glass recycled - Hotels kg 3030 2500 110
Glass recycled - Offices of COLI kg 2002 110
Glass recycled - Projects under Construction kg 5999 110
Glass recycled - Sales Centres kg 528 110
Grease trap waste disposed - Commercial Projects tonnes 194991 276128 110
Grease trap waste disposed - Hotels tonnes 70500 65000 110
Horticultural waste disposed - Commercial Projects tonnes 117 220 110
Horticultural waste disposed - Hotels tonnes 182 300 110
Horticultural waste disposed - Projects under Construction tonnes 7142 389 110
Paper recycled - Commercial Projects kg 730 5294 110
Paper recycled - Hotels kg 3420 6372 110
Paper recycled - Offices of COLI kg 3329 3513 110
Paper recycled - Projects under Construction kg 159777 16814 110
Paper recycled - Sales Centres kg 3205 110
Plastic recycled - Commercial Projects kg 200 1858 110
Plastic recycled - Hotels kg 5552 4800 110
Plastic recycled - Offices of COLI kg 43 260 110
Plastic recycled - Projects under Construction kg 7520 50 110
Plastic recycled - Sales Centres kg 52 110
Renovation, construction and demolition waste disposed - Commercial Projects tonnes 22447 30842 110
Renovation, construction and demolition waste disposed - Hotels tonnes 40 110
Renovation, construction and demolition waste disposed - Projects under Construction tonnes 626915 487268 110
Total construction material used during the year – Concrete m³ 15319726 17955756 108
Total construction material used during the year – Steel Tonnes 1838367 2198664 108
Total construction material used during the year – Wood m³ 365835 420705 108
Total volume of non-hazardous waste generated - Commercial Projects tonnes 962435 101071 110
Total volume of non-hazardous waste generated - Hotels tonnes 2378 2105 110
Total volume of non-hazardous waste generated - Offices of COLI tonnes 1159 4940 110
Total volume of non-hazardous waste generated - Projects under Construction tonnes 14288287 29166892 110
Total volume of non-hazardous waste generated - Sales Centres tonnes 2621 1245 110

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2018 2019 2020-2021 Report Pages
Commercial projects roll out waste sorting pilot scheme projects 10 21
Earthwork/muck disposed - Projects under Construction tonnes 14113530 28667296 110
Electronic waste recycled - Commercial Projects kg 257 315 110
Electronic waste recycled - Offices of COLI kg 1404 423 110
Electronic waste recycled - Projects under Construction kg 3355 2992 110
Electronic waste recycled - Sales Centres kg 158 110
Waste fluorescent tubes/bulbs recycled - Commercial Projects kg 3232 3972 110
Waste fluorescent tubes/bulbs recycled - Hotels kg 1968 1750 110
Waste fluorescent tubes/bulbs recycled - Offices of COLI kg 1876 172 110
Waste fluorescent tubes/bulbs recycled - Projects under Construction kg 3532 3371 110
Waste fluorescent tubes/bulbs recycled - Sales Centres kg 1252 110

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 2023 Report Pages
Coverage of energy consumption information platform in self-owned office building projects coverage 100% 21
Diesel consumption - Commercial Projects L 8074 9693 109
Diesel consumption - Hotels L 114310 46110 109
Diesel consumption - Offices of COLI L 4883 4080 109
Diesel consumption - Projects under Construction L 1355148 837527 109
Diesel consumption - Sales Centres L 51260 47151 109
Direct energy consumption - Commercial Projects kWh/m² 11.46 7.62 109
Direct energy consumption - Offices of COLI kWh/m² 144.82 346.95 109
Direct energy consumption - Sales Centres kWh/m² 9.43 8.15 109
Direct energy consumption intensity - Hotels kWh/guest night 71.52 34.99 109
GFA of completed affordable housing relative to the residential projects of the Company Percentage 14.2% 18.1% 102
Gasoline consumption - Commercial Projects L 11822 17359 109
Gasoline consumption - Hotels L 697313 110480 109
Gasoline consumption - Offices of COLI L 855057 768288 109
Gasoline consumption - Projects under Construction L 340101 310273 109
Gasoline consumption - Sales Centres L 175660 49406 109
Indirect energy consumption - Commercial Projects kWh/m² 50.25 105.52 109
Indirect energy consumption - Offices of COLI kWh/m² 99.4 141.61 109
Indirect energy consumption - Sales Centres kWh/m² 119.675 183.44 109
Indirect energy consumption intensity - Hotels kWh/guest night 95.39 85.95 109
LPG consumption - Commercial Projects kg 3081 3566 109
LPG consumption - Offices of COLI kg 19820 20085 109
LPG consumption - Sales Centres kg 1143 109
Natural gas consumption - Commercial Projects m³ 88031 79999 109
Natural gas consumption - Hotels m³ 84386 40489 109
Natural gas consumption - Offices of COLI m³ 84935 73783 109
Natural gas consumption - Sales Centres m³ 24271 109
Number of metering stations installed on commercial property projects 5315 70
Purchased electricity - Offices of COLI kWh 32711551 10970384 109
Purchased electricity - Projects under Construction kWh 97160763 134227189 109
Purchased electricity - Sales Centres kWh 8312922 37183486 109
Purchased hot water - Commercial Projects GJ 228515 109
Purchased hot water - Hotels GJ 2392 109
Purchased hot water - Offices of COLI GJ 850 109
Purchased hot water - Projects under Construction GJ 133 109
Purchased hot water - Sales Centres GJ 35164 109
Reduce energy consumption intensity of innovative projects % reduction compared with 2020 5 21

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2023 Report Pages
Municipal water supply - Commercial Projects m³ 3250060 2083441 109
Municipal water supply - Hotels m³ 664841 636126 109
Municipal water supply - Offices of COLI m³ 194734 113362 109
Municipal water supply - Projects under Construction m³ 6557339 7128612 109
Municipal water supply - Sales Centres m³ 602736 1265748 109
Other sources of water withdrawal - Projects under Construction m³ 175896 109
Other sources of water withdrawal - Sales Centres m³ 1171590 109
Reduce water consumption intensity of innovative projects % reduction compared with 2020 5 21
Total water consumption - Commercial Projects m³ 3250060 2083441 109
Total water consumption - Hotels m³ 664841 636126 109
Total water consumption - Offices of COLI m³ 194734 113362 109
Total water consumption - Projects under Construction m³ 6730235 8300220 109
Total water consumption - Sales Centres m³ 602736 1265748 109
Water consumption intensity - Commercial Projects m³/m² 0.35 0.71 109
Water consumption intensity - Hotels m³/guest night, m³/m² 1.51 1.75 109
Water consumption intensity - Offices of COLI m³/m² 2.79 1.43 109
Water consumption intensity - Sales Centres m³/m² 2.74 4.95 109

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2019 2020 Report Pages
Establish energy audit service system and confirm at least 5 pilot projects projects 5 24
Estimated annual power savings from programmable logic controller (PLC) system in water supply system at Shenyang International Center kWh 87000 70
Replace energy-inefficient lightings in commercial projects in operation with LED lightings coverage 100% 21

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2018 2019 2020 2021 2023 2030 Report Pages
Additional green certified area during the year m² 15820000 108
Air quality testing coverage and check-in standard in newly opened long-term rental apartments, education and senior living projects coverage 100% 22
CITICS – China Overseas Green Property Management Asset-backed Plan 1 plan issued 1 22
Develop an environmental curriculum system for education projects and promote to 100% education projects education projects 100% 24
Hotel projects in China Green Building Star Certification with no less than 3 projects achieving 3-star rating of new hotel projects 100% 22
LEED certification for office building projects (cumulative) certifications 15 22
Number of additional healthy building certifications during the year Project(s) 1 108
Number of new green certified buildings during the year Project(s) 74 108
Projects meeting COOC Healthy Building Standard of projects 98% 22
Total area and percentage of green certified area m² 54860000 68.1% 108
Total number and percentage of green certified buildings Project(s) 2079 281 69.1% 108

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2018 2019 2023 Report Pages
Baby care rooms in newly developed operating shopping mall projects and newly developed hotel projects of projects 80% 22
Employee Distribution - Hong Kong, Macau and overseas Person(s) 146 108 103
Employee Distribution - Hong Kong, Macau and overseas (percentage) Percentage 2.5% 1.7% 103
Employee Distribution - Mainland China Person(s) 5749 6061 103
Employee Distribution - Mainland China (percentage) Percentage 97.5% 98.3% 103
Employee Distribution by Age - Aged 30 and below Person(s) 1847 1994 103
Employee Distribution by Age - Aged 30 and below (percentage) Percentage 31.3% 32.3% 103
Employee Distribution by Age - Aged 31 to 50 Person(s) 3884 3996 103
Employee Distribution by Age - Aged 31 to 50 (percentage) Percentage 65.9% 64.8% 103
Employee Distribution by Age - Aged 51 and above Person(s) 164 179 103
Employee Distribution by Age - Aged 51 and above (percentage) Percentage 2.8% 2.9% 103
Employee Distribution by Category - Entry-level employees Person(s) 1195 1229 103
Employee Distribution by Category - Entry-level employees (percentage) Percentage 20.3% 19.9% 103
Employee Distribution by Category - General employees Person(s) 4300 4517 103
Employee Distribution by Category - General employees (percentage) Percentage 72.9% 73.2% 103
Employee Distribution by Category - Middle management Person(s) 336 363 103
Employee Distribution by Category - Middle management (percentage) Percentage 5.7% 5.9% 103
Employee Distribution by Category - Senior management (excluding Board members) Person(s) 64 60 103
Employee Distribution by Category - Senior management (excluding Board members) (percentage) Percentage 1.1% 1.0% 103
Employee Distribution by Gender - Female Person(s) 1736 1737 103
Employee Distribution by Gender - Female (percentage) Percentage 29.4% 28.2% 103
Employee Distribution by Gender - Male Person(s) 4159 4432 103
Employee Distribution by Gender - Male (percentage) Percentage 70.6% 71.8% 103
Employee Distribution by Type of Employment Contracts - Full-time Person(s) 5895 6169 103
Employee Distribution by Type of Employment Contracts - Full-time (percentage) Percentage 100% 100% 103
Employee Distribution by Type of Employment Contracts - Part-time (percentage) Percentage 0% 0% 103
Number of new employees aged 30 and below Person(s) 513 638 104
Number of new employees aged 31 to 50 Person(s) 746 657 104
Number of new employees aged 51 and above Person(s) 28 14 104
Number of new employees in Hong Kong, Macau and overseas Person(s) 32 19 104
Number of new employees in Mainland China Person(s) 1255 1290 104
Number of new employees in middle management Person(s) 13 104
Number of new entry-level employees Person(s) 103 104
Number of new female employees Person(s) 968 316 104
Number of new general employees Person(s) 1193 104
Number of new male employees Person(s) 319 993 104
Percentage of new employees aged 30 and below 27.8% 32.0% 104
Percentage of new employees aged 31 to 50 19.2% 16.4% 104
Percentage of new employees aged 51 and above 17.1% 7.8% 104
Percentage of new employees in Hong Kong, Macau and overseas 21.9% 17.7% 104
Percentage of new employees in Mainland China 21.8% 21.3% 104
Percentage of new employees in middle management 3.6% 104
Percentage of new entry-level employees 8.4% 104
Percentage of new female employees 55.8% 18.2% 104
Percentage of new general employees 26.4% 104
Percentage of new male employees 7.7% 22.4% 104
Ratio of male to female employees 2.8:1 24
Ratio of senior management hired from the local community - Hong Kong, Macau and overseas Percentage 68.8% 66.7% 103
Ratio of senior management hired from the local community - Mainland China Percentage 85.7% 87.8% 103
Retained profits RMB'000 175507073 207184440 100
Senior management (including Board members) - Aged 31 to 50 Person(s) 55 49 103
Senior management (including Board members) - Aged 51 and above Person(s) 17 19 103
Senior management (including Board members) - Female Person(s) 4 5 103
Senior management (including Board members) - Male Person(s) 68 63 103
Staff participation under the Share Option Scheme % 7 106
Total finance cost RMB'000 7858917 8970167 100
Total number of employees Person(s) 5895 6169 103
Total number of new employees Person(s) 1287 1309 104
Total number of senior management (including Board members) Person(s) 72 68 103
Total percentage of new employees 21.8% 21.2% 104

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Employee turnover - Aged 30 and below (number) Person(s) 204 262 105
Employee turnover - Aged 30 and below (percentage) 11.0% 13.1% 105
Employee turnover - Aged 31 to 50 (number) Person(s) 263 739 105
Employee turnover - Aged 31 to 50 (percentage) 6.8% 18.5% 105
Employee turnover - Aged 51 and above (number) Person(s) 3 34 105
Employee turnover - Aged 51 and above (percentage) 1.8% 19.0% 105
Employee turnover - Entry-level employees (number) Person(s) 119 105
Employee turnover - Entry-level employees (percentage) 9.7% 105
Employee turnover - Female (number) Person(s) 351 271 105
Employee turnover - Female (percentage) 20.2% 15.6% 105
Employee turnover - General employees (number) Person(s) 899 105
Employee turnover - General employees (percentage) 19.9% 105
Employee turnover - Male (number) Person(s) 119 764 105
Employee turnover - Male (percentage) 2.9% 17.2% 105
Employee turnover - Middle management (number) Person(s) 17 105
Employee turnover - Middle management (percentage) 4.7% 105
Employee turnover in Hong Kong, Macau and overseas (number) Person(s) 27 11 105
Employee turnover in Hong Kong, Macau and overseas (percentage) 18.5% 10.2% 105
Employee turnover in Mainland China (number) Person(s) 443 1024 105
Employee turnover in Mainland China (percentage) 7.7% 16.9% 105
Participation of staff on employee satisfaction and engagement survey Percentage 81% 84% 85% 105
Total number and rate of employee turnover (number) Person(s) 470 1035 105
Total number and rate of employee turnover (percentage) 8.0% 16.8% 105

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2018 2019 Report Pages
Employee covered by in Supplementary Medical Insurance (Employees of China Overseas) Percentage 100% 100% 107
Employee covered by in medical check up (Employees of China Overseas) Percentage 100% 100% 107

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2016 2017 2018 2019 Report Pages
Commercial project staff receiving trainings regarding product quality and/or product safety Percentage 100% 101
Employee covered by the performance management system % 100 100 106
Employee engagement Percentage 81% 88% 83% 105
Employee satisfaction Percentage 90% 78% 83% 84% 105
Overall percentage of employees receiving trainings Percentage 100% 106
Percentage of employees receiving trainings (General employees) Percentage 100% 106
Percentage of employees receiving trainings (Male) Percentage 100% 106
Percentage of employees receiving trainings (Middle management) Percentage 100% 106
Percentage of employees receiving trainings (Senior management) Percentage 100% 106

The average training hours completed per employee by gender and employee category.

Indicator Unit 2018 2018-2019 2019 2023 Report Pages
Average training hours of employees (annual change) ↑ 6% 10
Average training hours per employee (Entry-level employees) Hour(s) 62 72 106
Average training hours per employee (Female) Hour(s) 60 74 106
Average training hours per employee (General employees) Hour(s) 72 73 106
Average training hours per employee (Male) Hour(s) 70 73 106
Average training hours per employee (Middle management) Hour(s) 65 67 106
Average training hours per employee (Senior management) Hour(s) 60 140 106
Number of training hours per employee per year hours 75 24
Overall average training hours per employee Hour(s) 69 73 106
Percentage of employees receiving trainings (Entry-level employees) Percentage 100% 106
Percentage of employees receiving trainings (Female) Percentage 100% 106

Number of suppliers by geographical region.

Indicator Unit 2018 2019 Report Pages
Geographical Distribution of Suppliers - Hua Bei Region Supplier(s) 18 15 102
Geographical Distribution of Suppliers - Hua Dong Region Supplier(s) 34 53 102
Geographical Distribution of Suppliers - Hua Nan Region Supplier(s) 44 42 102
Geographical Distribution of Suppliers - Northern Region Supplier(s) 2 3 102
Geographical Distribution of Suppliers - Total Supplier(s) 100 117 102
Geographical Distribution of Suppliers - Western Region Supplier(s) 2 4 102

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2019 Report Pages
Key business partners receiving annual integrated performance assessment Percentage 100% 102
Rectification required by business partners against risks found from the annual comprehensive appraisal Percentage 6.3% 102

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2018 2019 Report Pages
Percentage of new suppliers screened this year Percentage 100% 100% 102

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
100% of office tenants sign the COOC Green Lease Cooperation Plan 100% 24

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2016 2017 2018 2018-2019 2019 Report Pages
Customer complaint (annual change) ↓ 35% 10
Customer satisfaction Percentage 62% 70% 85% 89% 101
Customers covered in the customer satisfaction survey Percentage 10% 10% 10% 10% 101
Total number of customer complaints Case(s) 5102 3297 101

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2018 Report Pages
Confirmed non-compliance with laws and regulations regarding intellectual property rights Case(s) - 100

Description of quality assurance process and recall procedures.

Indicator Unit 2018 2019 2021 Report Pages
Direct operating costs RMB'000 89592363 108570841 100
Engineering staff receiving trainings regarding product quality and/or product safety Percentage 89% 101
Operating shopping mall projects earning the title 'Food Safety Demonstration Project' at the district level of operating shopping mall projects 80% 22
Percentage of projects under construction covered by smart construction site measures % 100% 69
Residential projects receiving external assurance certifications regarding product quality and/or product safety Percentage 19% 101

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2018 Report Pages
Confirmed non-compliance with laws and regulations regarding anti-competitive practices Case(s) - 100

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2018 2019 Report Pages
Business partners which signed the Integrity Agreement Percentage 100% 100% 101
Employees being regulated under Employee Code of Conduct Percentage 100% 100% 101
Employees of headquarters, regional companies, projects, joint ventures and associates which signed the Work Integrity Responsibility Statement Percentage 100% 100% 101

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2018 2019 Report Pages
Employees from subsidiaries, joint ventures and associates who received training on anti-corruption policies Percentage 100% 100% 101
Employees who received training on anti-corruption policies Percentage _2 100% 101

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2018 2019 2020 2023 2030 Report Pages
Affordable housing built million sq. m. 5 22
Area of affordable housing completed during the year m² 1940000 2939000 102
High-standard senior living projects to provide high-standard senior living services families 5000 22
Organize activities to promote sustainable lifestyles to 20000 households households 20000 24
WELL certification for OfficeZip flexible-working space certification 1 22
WELL certification for office building projects under development (cumulative) certifications 11 22

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2018 2019 Report Pages
Dividends payable RMB'000 4771426 5635519 100
Tax expenses RMB'000 21727807 22204315 100

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2023
Direct GHG Emissions (Scope 1) tonnes CO2e 9460 41320
Indirect Energy Emissions (Scope 2) tonnes CO2e 164716 324801
Total GHG Emissions tonnes CO2e 174176 366121 3
Total GHG Emissions Intensity (By Area) % reduction compared with 2020 0.075 0.08 3

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019
Hazardous Waste (Office) tonnes 3 1
Total Hazardous Waste tonnes 100 113.002

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019
Non-Hazardous Waste (Construction Waste) tonnes 22447 30842
Non-Hazardous Waste (Domestic Waste) tonnes 2621 4899
Non-Hazardous Waste (Kitchen Waste) kg 454083 66279
Non-Hazardous Waste Disposed tonnes 1123 67955
Non-Hazardous Waste Recycled kg 9763 7020
Paper Waste kg 3329 3205

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019
Diesel Fuel Consumption L 1489675 943561
Gasoline Consumption L 2083953 1251806
LPG Consumption kg 22901 24794
Natural Gas Consumption m³ 257352 224542
Purchased Electricity kWh 318187176 455245242
Purchased Heating GJ 298054

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2023
Municipal Water Consumption m³ 602736 1265748
Water Consumption m³ 3250060 2083441
Water Consumption Intensity (By Revenue) m³/guest night 2.79 0.71 5

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2019 2020
Electricity Usage Reduction Compared to Last Year kWh 87000
Number of Energy-saving and Carbon Reduction Demonstration Projects Achieved projects 5
Target Electricity Usage Reduction Percentage Compared to Last Year percent 100

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2018 2019
Number of Employees Aged 30-50 Person(s) 3884 3996
Number of Employees Aged Above 50 Person(s) 164 179
Number of Employees Aged Below 30 Person(s) 1847 1994
Number of Employees in Mainland China Person(s) 5749 6061
Number of Employees in Overseas Person(s) 146 108
Number of Female Employees Person(s) 1736 1737
Number of Full-time Employees Person(s) 5895 6169
Number of General Employees Person(s) 4300 4517
Number of Male Employees Person(s) 4159 4432
Number of Middle Management Employees Person(s) 336 363
Number of New Employees Person(s) 1287 1309
Number of New Employees (Above 50) Person(s) 28 14
Number of New Employees (Aged 30-50) Person(s) 746 657
Number of New Employees (Aged Below 30) Person(s) 513 638
Number of New Employees (Female) Person(s) 968 316
Number of New Employees (Mainland China) Person(s) 1255 1290
Number of New Employees (Male) Person(s) 319 993
Number of New Employees (Overseas) Person(s) 32 19
Number of Senior Management Employees Person(s) 64 60
Number of Senior Management Employees (Female) Person(s) 4 5
Number of Senior Management Employees (Male) Person(s) 60 55
Number of Total Employees Person(s) 5895 6169
Percentage of Employees Aged 30-50 Percentage 65.9 64.8
Percentage of Employees Aged Above 50 Percentage 2.8 2.9
Percentage of Employees Aged Below 30 Percentage 31.3 32.3
Percentage of Employees in Mainland China Percentage 97.5 98.3
Percentage of Employees in Overseas Percentage 2.5 1.7
Percentage of Female Employees Percentage 29.4 28.2
Percentage of Full-time Employees Percentage 100 100
Percentage of General Employees Percentage 72.9 73.2
Percentage of Male Employees Percentage 70.6 71.8
Percentage of Middle Management Employees Percentage 5.7 5.9
Percentage of New Employees Percentage 21.8 21.2
Percentage of Senior Management Employees Percentage 1.1 1

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2018 2019
Turnover Rate of Employees Aged 30-50 % 6.8 18.5
Turnover Rate of Employees Aged Above 50 % 1.8 19
Turnover Rate of Employees Aged Below 30 % 11 13.1
Turnover Rate of Employees in Hong Kong, Macau and overseas % 18.5 10.2
Turnover Rate of Employees in Mainland China % 7.7 16.9
Turnover Rate of Female Employees % 20.2 15.6
Turnover Rate of General Employees % 19.9
Turnover Rate of Male Employees % 2.9 17.2
Turnover Rate of Middle Management Employees % 4.7
Turnover Rate of Total Employees % 8 16.8

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2018 2019
Health Check Coverage for Employees Percentage 100 100

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2019
Percentage of Employees Trained Percentage 100
Percentage of Trained General Employees Percentage 100
Percentage of Trained Male Employees Percentage 100
Percentage of Trained Middle Management Percentage 100
Percentage of Trained Senior Management Percentage 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2018 2019 2023
Average Training Hours (Female) hours 60 74
Average Training Hours (General Employees) hours 72 73
Average Training Hours (Male) hours 70 73
Average Training Hours (Middle Management) hours 65 67
Average Training Hours (Senior Management) hours 60 140
Average Training Hours per Employee hours 69 73 75

Number of suppliers by geographical region.

Standard Indicator Unit 2018 2019
Number of Total Suppliers Supplier(s) 100 117

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2018 2018-2019 2019
Complaint Growth Rate Percentage -35
Total Number of Customer Complaints Case(s) 5102 3297

Description of quality assurance process and recall procedures.

Standard Indicator Unit 2019
Number of Training Employees on Quality and Safety Percentage 89

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Standard Indicator Unit 2018 2019
Percentage of Employees Anti-corruption Policies have been Communicated to Percentage 100 100
Percentage of Suppliers Accepting Anti-corruption Policies Percentage 100 100

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2018 2019
Coverage Rate of Ethical Standards and Anti-Corruption Training Percentage 100 100