Corporate Sustainability Report 2019
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|
| Business travel (land and air) GHG emissions | tonnes of CO2e | 305.82 | 342.98 | 563.43 | 551.96 | 51 |
| GHG emissions per FTE from Scope 1 | tonnes of CO2e/FTE | 0.01 | 0.01 | 0.02 | 0.02 | 51 |
| GHG emissions per FTE from Scope 2 | tonnes of CO2e/FTE | 3.07 | 2.85 | 2.43 | 2.35 | 51 |
| GHG emissions per FTE from Scope 3 | tonnes of CO2e/FTE | 0.08 | 0.09 | 0.11 | 0.1 | 51 |
| GHG emissions per sq ft | tonnes of CO2e/sq ft | 0.016 | 0.016 | 0.016 | 0.015 | 51 |
| Mobile combustion GHG emissions | tonnes of CO2e | N/A | N/A | 112.88 | 115.57 | 51 |
| Purchased electricity GHG emissions | tonnes of CO2e | 23923 | 22116 | 20496 | 19848 | 51 |
| Scope 1 GHG emissions | tonnes of CO2e | 54.4 | 64.45 | 192.2 | 193.87 | 51 |
| Scope 2 GHG emissions | tonnes of CO2e | 23936 | 22131 | 20514 | 19865 | 51 |
| Scope 3 GHG emissions | tonnes of CO2e | 637.82 | 685.98 | 904.64 | 867.8 | 51 |
| Stationary combustion GHG emissions | tonnes of CO2e | 54.4 | 64.45 | 79.32 | 78.3 | 51 |
| Total GHG emissions | tonnes of CO2e | 24628.22 | 22881.43 | 21610.84 | 20926.67 | 51 |
| Total GHG emissions per FTE | tonnes of CO2e/FTE | 3.16 | 2.95 | 2.56 | 2.47 | 51 |
| Towngas GHG emissions | tonnes of CO2e | 13 | 15 | 18 | 17 | 51 |
| Transmission and distribution loss GHG emissions | tonnes of CO2e | 332 | 343 | 337 | 309 | 51 |
| Upstream transportation and distribution (mobile branch) GHG emissions | tonnes of CO2e | N/A | N/A | 4.21 | 6.84 | 51 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|
| Waste collected for recycling - Paper | tonnes | 597.2 | 550.77 | 530.07 | 598.2 | 53 |
| Waste collected for recycling - Plastic | tonnes | 0.53 | 0.44 | 0.59 | 1.4 | 53 |
| Waste disposed per FTE | tonnes/FTE | 0.04 | 0.04 | 0.04 | 0.04 | 53 |
| Waste disposed to landfill (total) | tonnes | 276.78 | 310.92 | 302.41 | 305.6 | 53 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|
| Waste collected for recycling (total) | tonnes | 714.6 | 611.68 | 580.69 | 633.75 | 53 |
| Waste collected for recycling - Aluminium cans | tonnes | 0.12 | 0.18 | 0.2 | 0.66 | 53 |
| Waste collected for recycling - Food waste | tonnes | 16.22 | 20.45 | 24.98 | 27.62 | 53 |
| Waste collected for recycling - Furniture | tonnes | 53.31 | 19.11 | 7.14 | 0.79 | 53 |
| Waste collected for recycling - Glass | tonnes | N/A | N/A | 0.1 | 0.29 | 53 |
| Waste collected for recycling - IT and electrical | tonnes | 47.22 | 20.73 | 17.61 | 4.79 | 53 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|
| Direct energy consumption: gas and diesel | MWh | 291.87 | 344.43 | 422.24 | 430.84 | 52 |
| Energy consumption per FTE | MWh/FTE | 4.74 | 4.48 | 3.88 | 3.75 | 52 |
| Energy consumption per sq ft | MWh/sq ft | 0.02 | 0.02 | 0.02 | 0.02 | 52 |
| Indirect energy consumption: electricity | MWh | 36647.48 | 34440.37 | 32334.54 | 31289.08 | 52 |
| Total energy consumption | MWh | 36939.35 | 34784.8 | 32756.78 | 31719.92 | 52 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|
| Total water consumption | 000 m³ | 69.8 | 74.94 | 79.14 | 76.74 | 52 |
| Water consumption per FTE | m³/FTE | 8.96 | 9.65 | 9.36 | 9.06 | 52 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|
| Total paper consumption | tonnes | 1998.96 | 1309.02 | 1371.92 | 1569.97 | 52 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Average age - Clerical/blue-collar | years | 36 | 47 |
| Average age - Executive | years | 40 | 47 |
| Average age - Officer | years | 37 | 47 |
| Average age - Overall | years | 38 | 47 |
| Average years of service - Clerical/blue-collar | years | 9 | 47 |
| Average years of service - Executive | years | 9 | 47 |
| Average years of service - Officer | years | 10 | 47 |
| Average years of service - Overall | years | 9 | 47 |
| Clerical / blue-collar (Female) | 1312 | 46 | |
| Clerical / blue-collar (Male) | 809 | 46 | |
| Executive (Female) | 1311 | 46 | |
| Executive (Male) | 1267 | 46 | |
| Full-time contract staff (Female) | 31 | 46 | |
| Full-time contract staff (Male) | 66 | 46 | |
| Full-time permanent staff (Female) | 4783 | 46 | |
| Full-time permanent staff (Male) | 3591 | 46 | |
| Grand total headcount | 8543 | 46 | |
| Grand total new hires | 1628 | 46 | |
| Headcount 30 to 39 | 2704 | 46 | |
| Headcount 40 to 49 | 1957 | 46 | |
| Headcount 50 to 59 | 1271 | 46 | |
| Headcount 60 or above | 75 | 46 | |
| Headcount below 30 | 2536 | 46 | |
| New hires 30 to 39 (Female) | 180 | 46 | |
| New hires 30 to 39 (Male) | 227 | 46 | |
| New hires 40 to 49 (Female) | 85 | 46 | |
| New hires 40 to 49 (Male) | 50 | 46 | |
| New hires 50 to 59 (Female) | 27 | 46 | |
| New hires 50 to 59 (Male) | 19 | 46 | |
| New hires 60 or above (Female) | 13 | 46 | |
| New hires 60 or above (Male) | 12 | 46 | |
| New hires below 30 (Female) | 490 | 46 | |
| New hires below 30 (Male) | 525 | 46 | |
| Officer (Female) | 2246 | 46 | |
| Officer (Male) | 1599 | 46 | |
| Part-time staff (Female) | 56 | 46 | |
| Part-time staff (Male) | 17 | 46 | |
| Total headcount by gender (Female) | 4870 | 46 | |
| Total headcount by gender (Male) | 3674 | 46 | |
| Total new hires (Female) | 794 | 46 | |
| Total new hires (Male) | 833 | 46 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|
| Absenteeism rate (Female) | 2.24% | 1.95% | 2.15% | 2.28% | 45 | |
| Absenteeism rate (Male) | 1.49% | 1.25% | 1.50% | 1.56% | 45 | |
| Absenteeism rate (Overall) | 1.93% | 1.66% | 1.87% | 1.98% | 45 | |
| New hire rate | 19.1% | 46 | ||||
| Voluntary turnover - 30 to 39 - Female - Headcount | 227 | 47 | ||||
| Voluntary turnover - 30 to 39 - Female - Turnover rate | 2.7% | 47 | ||||
| Voluntary turnover - 30 to 39 - Male - Headcount | 256 | 47 | ||||
| Voluntary turnover - 30 to 39 - Male - Turnover rate | 3.0% | 47 | ||||
| Voluntary turnover - 40 to 49 - Female - Headcount | 113 | 47 | ||||
| Voluntary turnover - 40 to 49 - Female - Turnover rate | 1.3% | 47 | ||||
| Voluntary turnover - 40 to 49 - Male - Headcount | 72 | 47 | ||||
| Voluntary turnover - 40 to 49 - Male - Turnover rate | 0.8% | 47 | ||||
| Voluntary turnover - 50 to 59 - Female - Headcount | 83 | 47 | ||||
| Voluntary turnover - 50 to 59 - Female - Turnover rate | 1.0% | 47 | ||||
| Voluntary turnover - 50 to 59 - Male - Headcount | 81 | 47 | ||||
| Voluntary turnover - 50 to 59 - Male - Turnover rate | 0.9% | 47 | ||||
| Voluntary turnover - 60 or above - Female - Headcount | 4 | 47 | ||||
| Voluntary turnover - 60 or above - Female - Turnover rate | 0.1% | 47 | ||||
| Voluntary turnover - 60 or above - Male - Headcount | 3 | 47 | ||||
| Voluntary turnover - 60 or above - Male - Turnover rate | 0.1% | 47 | ||||
| Voluntary turnover - Below 30 - Female - Headcount | 343 | 47 | ||||
| Voluntary turnover - Below 30 - Female - Turnover rate | 4.1% | 47 | ||||
| Voluntary turnover - Below 30 - Male - Headcount | 320 | 47 | ||||
| Voluntary turnover - Below 30 - Male - Turnover rate | 3.8% | 47 | ||||
| Voluntary turnover - Grand total - Headcount | 1502 | 47 | ||||
| Voluntary turnover - Grand total - Turnover rate | 17.8% | 47 | ||||
| Voluntary turnover - Total - Female - Headcount | 770 | 47 | ||||
| Voluntary turnover - Total - Female - Turnover rate | 9.2% | 47 | ||||
| Voluntary turnover - Total - Male - Headcount | 733 | 47 | ||||
| Voluntary turnover - Total - Male - Turnover rate | 8.6% | 47 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|
| Occupational injury rate (Female) | 0.12 | 0.1 | 0.03 | 0.06 | 45 | |
| Occupational injury rate (Male) | 0.01 | 0.01 | 0.03 | 0.02 | 45 | |
| Occupational injury rate (Overall) | 0.13 | 0.11 | 0.06 | 0.08 | 45 |
Lost days due to work injury.
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|
| Lost day rate (Female) | 2.62 | 2.22 | 0.26 | 2.41 | 45 | |
| Lost day rate (Male) | 0.06 | 0.04 | 0.73 | 0.23 | 45 | |
| Lost day rate (Overall) | 2.68 | 2.26 | 0.99 | 2.64 | 45 | |
| Total lost days | 224.5 | 187.5 | 92.5 | 232.5 | 45 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes of CO2e | 54.4 | 64.45 | 192.2 | 193.87 |
| GHG Emissions from Purchased Electricity | tonnes of CO2e | 23923 | 22116 | 20496 | 19848 |
| GHG Emissions from Towngas | tonnes of CO2e | 13 | 15 | 18 | 17 |
| Indirect Energy Emissions (Scope 2) | tonnes of CO2e | 23936 | 22131 | 20514 | 19865 |
| Mobile Combustion Emissions | tonnes of CO2e | None | None | 112.88 | 115.57 |
| Scope 1 GHG Emissions Intensity (By FTE) | tonnes of CO2e/FTE | 0.01 | 0.01 | 0.02 | 0.02 |
| Scope 2 GHG Emissions Intensity (By FTE) | tonnes of CO2e/FTE | 3.07 | 2.85 | 2.43 | 2.35 |
| Scope 3 GHG Emissions (Business Travel) | tonnes of CO2e | 305.82 | 342.98 | 563.43 | 551.96 |
| Scope 3 GHG Emissions (Upstream Transportation and Distribution) | tonnes of CO2e | None | None | 4.21 | 6.84 |
| Scope 3 GHG Emissions Intensity (By FTE) | tonnes of CO2e/FTE | 0.08 | 0.09 | 0.11 | 0.1 |
| Stationary Combustion Emissions | tonnes of CO2e | 54.4 | 64.45 | 79.32 | 78.3 |
| Total GHG Emissions | tonnes of CO2e | 24628.22 | 22881.43 | 21610.84 | 20926.67 |
| Total GHG Emissions Intensity (By Area) | tonnes of CO2e/sq ft | 0.016 | 0.016 | 0.016 | 0.015 |
| Total GHG Emissions Intensity (By FTE) | tonnes of CO2e/FTE | 3.16 | 2.95 | 2.56 | 2.47 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes of CO2e | 637.82 | 685.98 | 904.64 | 867.8 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|
| Non-Hazardous Waste Landfilling | tonnes | 276.78 | 310.92 | 302.41 | 305.6 |
| Non-Hazardous Waste Recycled | tonnes | 597.73 | 551.21 | 530.66 | 599.6 |
| Paper Waste | tonnes | 597.2 | 550.77 | 530.07 | 598.2 |
| Plastic Waste | tonnes | 0.53 | 0.44 | 0.59 | 1.4 |
| Total Non-Hazardous Waste Intensity (By FTE) | tonnes/FTE | 0.04 | 0.04 | 0.04 | 0.04 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|
| Energy Consumption Intensity (By Area) | MWh/sq ft | 0.02 | 0.02 | 0.02 | 0.02 |
| Energy Consumption Intensity (By FTE) | MWh/FTE | 4.74 | 4.48 | 3.88 | 3.75 |
| Total Direct Energy Consumption | MWh | 291.87 | 344.43 | 422.24 | 430.84 |
| Total Energy Consumption | MWh | 36939.35 | 34784.8 | 32756.78 | 31719.92 |
| Total Indirect Energy Consumption | MWh | 36647.48 | 34440.37 | 32334.54 | 31289.08 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|
| Water Consumption | m³ | 69800 | 74940 | 79140 | 76740 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|
| Packaging Material Consumption (Paper) | tonnes | 1998.96 | 1309.02 | 1371.92 | 1569.97 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Employees Aged 30-50 | 4661 | |
| Number of Employees Aged Above 50 | 1346 | |
| Number of Employees Aged Below 30 | 2536 | |
| Number of Female Employees | 4870 | |
| Number of Full-time Employees | 8471 | |
| Number of Full-time Employees (Female) | 4814 | |
| Number of Full-time Employees (Male) | 3657 | |
| Number of Male Employees | 3674 | |
| Number of New Employees | 1628 | |
| Number of New Employees (Above 50) | 71 | |
| Number of New Employees (Aged 30-50) | 561 | |
| Number of New Employees (Aged Below 30) | 1015 | |
| Number of New Employees (Female) | 794 | |
| Number of New Employees (Male) | 833 | |
| Number of Part-time Employees | 73 | |
| Number of Part-time Employees (Female) | 56 | |
| Number of Part-time Employees (Male) | 17 | |
| Number of Total Employees | 8543 | |
| Percentage of Employees Aged 30-50 | % | 54.58 |
| Percentage of Employees Aged Above 50 | % | 15.76 |
| Percentage of Employees Aged Below 30 | % | 29.7 |
| Percentage of Female Employees | % | 57.01 |
| Percentage of Full-time Employees | % | 99.16 |
| Percentage of Male Employees | % | 42.99 |
| Percentage of New Employees | % | 19.06 |
| Percentage of Part-time Employees | % | 0.85 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 8.1 |
| Turnover Rate of Employees Aged Above 50 | % | 1.5 |
| Turnover Rate of Employees Aged Below 30 | % | 4.1 |
| Turnover Rate of Female Employees | % | 9.2 |
| Turnover Rate of Male Employees | % | 8.6 |
| Turnover Rate of Total Employees | % | 17.8 |
Lost days due to work injury.
| Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 224.5 | 187.5 | 92.5 | 232.5 |