Sustainability Report 2019
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average Scope 1&2 GHG Carbon Intensity (kgCO2e/BU) | kgCO2e/BU | 43.3 | 41.8 | 40.6 | 40 | 39.4 | 19 |
| Total Scope 1&2 Carbon Emissions | ktCO2e | 898.8 | 999.9 | 1028.8 | 1087.1 | 1048.1 | 17 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Food waste diverted (e.g. food donations and composting) | tonnes | 5 | 11.4 | 13.9 | 25 |
| Food waste to landfills | tonnes | 20.7 | 14.9 | 8.1 | 25 |
| Linen recycled through partnerships | tonnes | 12 | 2 | ||
| Non-hazardous waste diversion rate | 22% | 33% | 43% | 25 | |
| Non-hazardous waste diverted (e.g. recycling) | tonnes | 9.4 | 16.8 | 21 | 25 |
| Number of hotels reporting non-hazardous waste | 95 | 102 | 100 | 25 | |
| Reduction in Non-Hazardous Waste Sent to Landfills (2019 vs. 2018) | 19% | 24 | |||
| Soap recycled through partnerships | tonnes | 149 | 2 | ||
| Soap recycling (30 hotels) | tonnes | 135.7 | 24 | ||
| Soap recycling (35 hotels) | tonnes | 146.6 | 24 | ||
| Soap recycling (38 hotels) | tonnes | 149.1 | 24 | ||
| Total food waste | tonnes | 25.7 | 26.3 | 21.9 | 25 |
| Total non-hazardous waste | tonnes | 43.1 | 50.6 | 48.5 | 25 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|
| Average Scope 1&2 GHG Carbon Intensity change from base year (Performance) | -3.5% | -6.2% | -7.5% | -8.9% | 19 | |
| Total Carbon Emissions reduction (2019 vs 2018) | % | -4 | 2 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste recorded for disposal | tonnes | 95.6 | 25 | ||
| Non-hazardous waste to landfill | tonnes | 33.7 | 33.8 | 27.5 | 25 |
| Plastic straws and stirrers eliminated per year from operations | million | 6 | 2 | ||
| Total kitchen waste reduction (2019 vs 2018) | % | -17 | 2 | ||
| Waste sent to landfills reduction (2019 vs 2018) | % | -19 | 2 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average Energy Intensity (kWh/BU) | kWh/BU | 81.3 | 78.4 | 76.1 | 74.9 | 73.4 | 19 |
| City hot water and steam/SH energy conversion factor (Kwh/GJ) | Kwh/GJ | 278 | 29 | ||||
| Diesel/Gas/Wood energy conversion factor (Kwh/ltr or Kwh/kg) | Kwh/ltr or Kwh/kg | 11 | 29 | ||||
| Total Energy Use | GWh | 1743.3 | 1818.8 | 1929 | 2024.8 | 1952.9 | 17 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average Water Intensity (CBM/BU) | CBM/BU | 0.7 | 0.67 | 0.69 | 0.67 | 0.68 | 19 |
| Average Water Intensity change from base year (Performance) | -4.2% | -1.4% | -4.7% | -3.6% | 19 | ||
| Total Water Use | ML | 15128 | 16149 | 17666 | 18224 | 18056 | 17 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|
| Average Energy Intensity change from base year (Performance) | -3.5% | -6.4% | -7.8% | -9.6% | 19 | |
| Chilled water energy conversion factor (Kwh/Kwh) | Kwh/Kwh | 0.312 | 29 | |||
| Energy savings from various green initiatives | GWh/year | 90 | 2 | |||
| Gas (Boiler & Kitchen) energy conversion factor (Kwh/MJ) | Kwh/MJ | 0.27 | 29 | |||
| Total Energy Use reduction (2019 vs 2018) | % | -4 | 2 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Freshwater savings from showerhead replacement programme | CBM/year | 120 | 2 |
| Hotels serving in-room water in glass bottles | hotels | 11 | 2 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Certified green buildings | buildings | 36 | 2 |
| Endangered species protected through Sanctuary projects | species | 65 | 2 |
| Sanctuary projects | projects | 15 | 2 |
| Trees to be planted by 2021 via Alipay Ant Forest app | trees | 5000+ | 2 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| People with Disabilities employed (percentage of permanent headcount in hotels) | people | 749 | 2 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| E-learning modules in the pipeline for 2020 | modules | 100+ | 2 |
| Embrace+ youth internships and apprenticeships | internships/apprenticeships | 1142 | 2 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| High and medium-risk product suppliers assessed for compliance | 100% | 2 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Guests rating 5 out of 5 for Overall Stay Experience | guests | 6 in 10 | 2 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Hotels certified to international standards for food safety management (ISO 22000/HACCP) | hotels | 87 | 2 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Hotels implementing paperless check-in | hotels | 91 | 2 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Embrace project beneficiaries | beneficiaries | 31600 | 2 | ||
| Embrace projects worldwide | projects | 111 | 2 | ||
| Investment in Embrace projects | USD million | 2.14 | 2 | ||
| Linens For Life (2 hotels) | tonnes | 8 | 24 | ||
| Linens For Life (4 hotels) | tonnes | 12.4 | 12.6 | 24 | |
| Sponsored meals for hungry children during Ramadan | meals | 42000+ | 2 | ||
| Users contributing green points to plant trees via Alipay Ant Forest app | users | 120000+ | 2 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Volunteer hours served on community projects | hours | 260k+ | 2 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|---|
| Total GHG Emissions | tCO2e | 898800 | 999900 | 1028800 | 1087100 | 1048100 |
| Total GHG Emissions Intensity (By Product Volume) | kgCO2e/BU | 43.3 | 41.8 | 40.6 | 40 | 39.4 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Diversion Rate of Non-Hazardous Waste | % | 22 | 33 | 43 |
| Non-Hazardous Waste Landfilling | tonnes | 33.7 | 33.8 | 27.5 |
| Non-Hazardous Waste Recycled | tonnes | 9.4 | 16.8 | 21 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| GHG Emissions Reduction Percentage Compared to Last Year | % | -4 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | -17 |
| Plastic Waste Reduction Compared to Last Year | million | 6 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|---|
| Energy Consumption Intensity (By Unit Product) | kWh/BU | 81.3 | 78.4 | 76.1 | 74.9 | 73.4 |
| Total Energy Consumption | GWh | 1743.3 | 1818.8 | 1929 | 2024.8 | 1952.9 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|---|
| Total Water Withdrawal | ML | 15128 | 16149 | 17666 | 18224 | 18056 |
| Water Withdrawal Intensity | CBM/BU | 0.7 | 0.67 | 0.69 | 0.67 | 0.68 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | -4 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Water Consumption Reduction Compared to Last Year | CBM/year | 120 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Employees Aged 30-50 | people | |
| Number of Employees Aged Above 50 | people | |
| Number of Employees Aged Below 30 | people | |
| Number of Employees in Hong Kong and Mainland China | people | |
| Number of Employees in Overseas | people | |
| Number of Female Employees | people | |
| Number of Male Employees | people | |
| Number of New Employees | people | |
| Number of New Employees (Above 50) | people | |
| Number of New Employees (Aged 30-50) | people | |
| Number of New Employees (Aged Below 30) | people | |
| Number of New Employees (Female) | people | |
| Number of New Employees (Mainland China) | people | |
| Number of New Employees (Male) | people | |
| Number of New Employees (Overseas) | people | |
| Number of Total Employees | people | 749 |
| Percentage of Employees Aged 30-50 | % | |
| Percentage of Employees Aged Above 50 | % | |
| Percentage of Employees Aged Below 30 | % | |
| Percentage of Employees in Hong Kong and Mainland China | % | |
| Percentage of Employees in Overseas | % | |
| Percentage of Female Employees | % | |
| Percentage of Male Employees | % |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Employees in Hong Kong and Mainland China | % |
| Turnover Rate of Employees in Overseas | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit |
|---|---|
| Percentage of Employees Trained | percent |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Registered Volunteers | 45000 | |
| Total Volunteer Service Hours | hours | 260000 |