2019 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Direct GHG emissions (Scope 1) | tonnes | 753 | 806.8 | 731.5 | 130 |
| Direct GHG emissions (Scope 1) - Natural gas | tonnes | 631.4 | 702.9 | 629.3 | 130 |
| Direct GHG emissions (Scope 1) - Petrol | tonnes | 121.6 | 103.8 | 102.2 | 130 |
| Energy Indirect GHG emissions (Scope 2) | tonnes | 3885 | 3412 | 2972.3 | 130 |
| Energy Indirect GHG emissions (Scope 2) - Electricity purchased | tonnes | 3885 | 3412 | 2972.3 | 130 |
| Total GHG emissions (Scopes 1 and 2) | tonnes | 4637 | 4218.8 | 3703.8 | 130 |
| Total GHG emissions per employee | tonnes/employee | 3.7 | 3.4 | 3 | 130 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous emission intensity | tonnes/employee | 6.8×10⁻³ | 9.6×10⁻³ | 1.1×10⁻² | 130 |
| Total Non-hazardous waste emissions | tonnes | 8.5 | 12 | 14.4 | 130 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Automatic services machines | 2532 | 2074 | 1803 | 14 | |
| Electricity purchased | 10 thousand kWh | 552.2 | 485 | 422.5 | 134 |
| Gasoline consumption | 10 thousand litre | 5.8 | 4.9 | 4.6 | 134 |
| Headquarter electricity use | In 10000 kWh | 552.2 | 485 | 422.5 | 14 |
| Headquarter gas use | In 10000 m³ | 29.2 | 32.5 | 29.1 | 14 |
| Natural gas consumption | 10 thousand m3 | 29.2 | 32.5 | 29.1 | 134 |
| Total energy consumption | MWh | 9179.3 | 8792.2 | 7790.5 | 134 |
| Total energy consumption per employee | MWh/employee | 7.4 | 7.1 | 6.2 | 134 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Headquarter water use | In 10000 tons | 5.8 | 6.5 | 4-5 | 14 |
| Running water consumption | 10 thousand tonnes | 5.8 | 6.5 | 4.5 | 134 |
| Running water consumption per employee | tonnes/employee | 46.7 | 52.4 | 36 | 134 |
| Wastewater discharge | 10 thousand tonnes | 2 | 2.3 | 2.4 | 130 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Coupon rate of perpetual bonds | % | 4.9 | 19 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Local employment rate | % | 96 | 97 | ||
| Number of Bank-wide video conference | 248 | 211 | 190 | 14 | |
| Number of employees assisted with aid | people | 62 | 110 | ||
| Number of employees organising on-site promotions | employees | 9730 | 119 | ||
| Ratio of female employees | % | 52.38 | 51.72 | 51.36 | 14 |
| Return on average assets | % | 0.94 | 0.9 | 0.92 | 14 |
| Total assets | In RMB 100 million | 9081 | 10505.06 | 11317.21 | 14 |
| Total number of county outlets | 164 | 166 | 157 | 14 | |
| Total number of employees | 9520 | 9515 | 9499 | 14 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Total employees hired | employees | 9499 | 97 |
| Turnover rate | % | 4.21 | 97 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Fire drill conducted at Wuhu Branch office building | event | 1 | 106 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of employees participating in Anhui Theatrical Performance of Employees celebrating the 70th anniversary of the founding of the People's Republic of China | employees | 44 | 109 |
| Number of internal trainers participated in Special Training Camp for Gold Medal Internal Trainers | 44 | 103 | |
| Number of quality tuition materials optimised in Special Training Camp for Gold Medal Internal Trainers | 44 | 103 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Training expenses per employee | RMB | 4540 | 3896 | 3961.96 | 14 |
Number of suppliers by geographical region.
| Indicator | Unit | 2017 | 2018 | 2018-2019 | 2019 | Report Pages |
|---|---|---|---|---|---|---|
| Balance of agro-related loans | In RMB 100 million | 636.6 | 760.9 | 939.7 | 14 | |
| Financing provided to enterprises with financing needs | billion RMB | 3.845 | 58 | |||
| Number of enterprises surveyed in 'Thousands of Bank Presidents Visiting Enterprises under Finance in Action' campaign | enterprises | 1356 | 58 | |||
| Small and micro enterprise loans | In RMB 100 million | 1468.1 | 1653.9 | 1899.38 | 14 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2018-2019 | Report Pages |
|---|---|---|---|
| Number of enterprises actually provided services with financing needs | enterprises | 865 | 58 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Total number of outlets | 417 | 424 | 416 | 14 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|
| Business net revenue | In RMB 100 million | 225.08 | 269.51 | 311.59 | 14 | |
| Fixed interest spread from five-year government bond benchmark | % | 1.92 | 19 | |||
| Number of corporate online banking customers | In 10 thousand | 14.76 | 19.47 | 24.4 | 14 | |
| Number of customers reached by promotional WeChat messages | customers | 1861200 | 119 | |||
| Number of fans watching Fifth Provincial Football League online | persons | hundreds of thousands | 115 | |||
| Number of mobile banking customers | In 10 thousand | 221 | 319.57 | 454.09 | 14 | |
| Number of phone banking customers | In 10 thousand | 205 | 243.79 | 280.46 | 14 | |
| Satisfaction with complaints handling | % | 98.36 | 99.08 | 98.6 | 14 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of outlets organising on-site promotions | outlets | 2019 | 119 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Number of personal online banking customers | In 10 thousand | 293.86 | 377.47 | 481.48 | 14 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | % | 12.19 | 11.65 | 13.21 | 14 |
| Provision coverage ratio of non-performing loan | % | 287.45 | 302.22 | 303.86 | 14 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Special financial bonds issued for small and micro enterprises | billion RMB | 10 | 8 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of participants in anti-money laundering seminar | 150 | 30 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018-2019 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Coverage rate of financial knowledge publicity activities | percent | 100% | 119 | ||
| Number of bank outlets honoured with 2019 Five-star Outlet with Civilised and Normative Service in China’s Banking Sector | outlets | 6 | 83 | ||
| Number of bank outlets passed selection acceptance activities of civilised and normative units | outlets | 15 | 83 | ||
| Number of branches participating in financial knowledge publicity activities | branches | 17 | 119 | ||
| Number of consecutive titles won by Huishang Bank football team in Fifth Provincial Football League | titles | 4 | 115 | ||
| Number of consecutive years sponsoring Hefei Marathon and National Marathon Championship | years | 5 | 115 | ||
| Number of contestants attracted to the 2019 Huishang Bank Cup 'Healthy Anhui' Jianghuai Cycling Competition | contestants | 10000 | 116 | ||
| Number of contestants in Hefei Marathon and National Marathon Championship | persons | 60000 | 115 | ||
| Number of countries represented in Hefei Marathon and National Marathon Championship | 21 | 115 | |||
| Number of enterprises where lectures of financial policies and products were held | enterprises | 1334 | 58 | ||
| Number of on-site promotions organised | promotions | 3150 | 119 | ||
| Number of provinces, autonomous regions, and municipalities represented in Hefei Marathon and National Marathon Championship | 31 | 115 | |||
| Number of regions where the 2019 Huishang Bank Cup 'Healthy Anhui' Jianghuai Cycling Competition was held | regions | 19 | 116 | ||
| Outdoor publicity event for 3.15 Financial Consumers’ Rights and Interests Day launched | Yes | 117 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | past three years | Report Pages |
|---|---|---|---|---|---|---|---|
| Addition in people's livelihood loans invested | billion RMB | 8.618 | 71 | ||||
| Aid granted to employees in straitened circumstances | RMB | 248000 | 110 | ||||
| Assistance funds to troubled employees | In RMB 10 thousand | 22 | 21 | 24.8 | 14 | ||
| First batch of perpetual bonds issued for city commercial banks | billion RMB | 10 | 8 | ||||
| Number of business outlets participating in financial knowledge publicity activities | business outlets | 416 | 119 | ||||
| Number of promotional WeChat messages sent | messages | 284111 | 119 | ||||
| Number of promotional messages sent | messages | 278330 | 119 | ||||
| Number of wins by Huishang Bank football team in Fifth Provincial Football League | wins | 8 | 115 | ||||
| Perpetual bonds issued | billion RMB | 10 | 19 | ||||
| Total amount of donated poverty alleviation funds | million RMB | 9.887 | 67 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 753 | 806.8 | 731.5 |
| GHG Emissions from Natural Gas | tonnes | 631.4 | 702.9 | 629.3 |
| GHG Emissions from Purchased Electricity | tonnes | 3885 | 3412 | 2972.3 |
| Indirect Energy Emissions (Scope 2) | tonnes | 3885 | 3412 | 2972.3 |
| Mobile Combustion Emissions | tonnes | 121.6 | 103.8 | 102.2 |
| Stationary Combustion Emissions | tonnes | 631.4 | 702.9 | 629.3 |
| Total GHG Emissions | tonnes | 4637 | 4218.8 | 3703.8 |
| Total GHG Emissions Intensity (By Employee) | tonnes/employee | 3.7 | 3.4 | 3 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 8.5 | 12 | 14.4 |
| Total Non-Hazardous Waste Intensity (By Employee) | tonnes/employee | 0.0068 | 0.0096 | 0.011 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Employee) | MWh/employee | 7.4 | 7.1 | 6.2 |
| Gasoline Consumption | 10 thousand litre | 5.8 | 4.9 | 4.6 |
| Natural Gas Consumption | 10 thousand m3 | 29.2 | 32.5 | 29.1 |
| Purchased Electricity | 10 thousand kWh | 552.2 | 485 | 422.5 |
| Total Energy Consumption | MWh | 9179.3 | 8792.2 | 7790.5 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Municipal Water Consumption | tonnes | 58000 | 65000 | 45000 |
| Total Wastewater Discharge | tonnes | 20000 | 23000 | 24000 |
| Total Water Withdrawal | tonnes | 58000 | 65000 | 45000 |
| Water Consumption in Office | tonnes | 58000 | 65000 | 45000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Number of Total Employees | 9520 | 9515 | 9499 | |
| Percentage of Female Employees | % | 52.38 | 51.72 | 51.36 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Turnover Rate of Total Employees | % | 4.21 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Health Check Coverage for Employees | Yes | |
| Number of Production Safety Emergency Drills | event | 1 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Percentage of Employees Trained | None |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Proportion of Spending on Local Suppliers |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Percentage of Recalled Products for Safety and Health Reasons | Not applicable | Not applicable | Not applicable |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Number of Complaints Dealt with | 2058 | |||
| Satisfaction Rate of Customer Complaint Handling | % | 98.36 | 99.08 | 98.6 |
| Total Number of Customer Complaints | 2058 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of People Participated in Ethical Standards and Anti-corruption Training | persons | 150 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 | past three years |
|---|---|---|---|
| Investment in Targeted Poverty Alleviation | million RMB | 248000 | 9.887 |