2019 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Employees by Age: 20-29 | % | 37 | 38 | 7 |
| Employees by Age: 30-39 | % | 37 | 38 | 7 |
| Employees by Age: 40-49 | % | 12 | 10 | 7 |
| Employees by Age: 50 or above | % | 14 | 14 | 7 |
| Employees by Geographical Location: Heilongjiang Province | % | 11 | 12 | 7 |
| Employees by Geographical Location: Jilin Province | % | 72 | 68 | 7 |
| Employees by Geographical Location: Liaoning Province | % | 12 | 14 | 7 |
| Employees by Geographical Location: Shanghai City | % | 5 | 6 | 7 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| % to Total Turnover Staff - Age 18-19 | 1% | 1% | 8 | |
| % to Total Turnover Staff - Age 20-29 | 14% | 11% | 8 | |
| % to Total Turnover Staff - Age 30-39 | 30% | 21% | 8 | |
| % to Total Turnover Staff - Age 40-49 | 32% | 36% | 8 | |
| % to Total Turnover Staff - Age 50 or above | 23% | 31% | 8 | |
| % to Total Turnover Staff - Total | 100% | 100% | 8 | |
| Fulltime Employees Turnover - Age 18-19 | 8 | 8 | 8 | |
| Fulltime Employees Turnover - Age 20-29 | 117 | 125 | 8 | |
| Fulltime Employees Turnover - Age 30-39 | 189 | 210 | 8 | |
| Fulltime Employees Turnover - Age 40-49 | 87 | 95 | 8 | |
| Fulltime Employees Turnover - Age 50 or above | 23 | 64 | 8 | |
| Fulltime Employees Turnover - Heilongjiang Province | 108 | 54 | 8 | |
| Fulltime Employees Turnover - Hong Kong | 7 | 2 | 8 | |
| Fulltime Employees Turnover - Jilin Province | 212 | 340 | 8 | |
| Fulltime Employees Turnover - Liaoning Province | 37 | 59 | 8 | |
| Fulltime Employees Turnover - Shanghai City | 60 | 47 | 8 | |
| Fulltime Employees Turnover - Total | 424 | 502 | 8 | |
| Proportion of turnover staff who were temporary employees | 54% | 59% | 7 | |
| Temporary Employees Turnover - Age 20-29 | 18 | 11 | 8 | |
| Temporary Employees Turnover - Age 30-39 | 87 | 53 | 8 | |
| Temporary Employees Turnover - Age 40-49 | 207 | 344 | 8 | |
| Temporary Employees Turnover - Age 50 or above | 192 | 324 | 8 | |
| Temporary Employees Turnover - Heilongjiang Province | 159 | 128 | 8 | |
| Temporary Employees Turnover - Jilin Province | 282 | 534 | 8 | |
| Temporary Employees Turnover - Liaoning Province | 63 | 70 | 8 | |
| Temporary Employees Turnover - Total | 504 | 732 | 8 | |
| Total No. of Turnover Staff - Age 18-19 | 8 | 8 | 8 | |
| Total No. of Turnover Staff - Age 20-29 | 135 | 136 | 8 | |
| Total No. of Turnover Staff - Age 30-39 | 276 | 263 | 8 | |
| Total No. of Turnover Staff - Age 40-49 | 294 | 439 | 8 | |
| Total No. of Turnover Staff - Age 50 or above | 215 | 388 | 8 | |
| Total No. of Turnover Staff - Heilongjiang Province | 267 | 182 | 8 | |
| Total No. of Turnover Staff - Hong Kong | 7 | 2 | 8 | |
| Total No. of Turnover Staff - Jilin Province | 494 | 874 | 8 | |
| Total No. of Turnover Staff - Liaoning Province | 100 | 129 | 8 | |
| Total No. of Turnover Staff - Shanghai City | 60 | 47 | 8 | |
| Total No. of Turnover Staff - Total | 928 | 1234 | 8 | |
| Turnover Rate | 14% | 20% | 7 | |
| Turnover Rate - Heilongjiang Province | 29% | 24% | 8 | |
| Turnover Rate - Hong Kong | 32% | 12% | 8 | |
| Turnover Rate - Jilin Province | 10% | 21% | 8 | |
| Turnover Rate - Liaoning Province | 12% | 15% | 8 | |
| Turnover Rate - Shanghai City | 18% | 14% | 8 | |
| Turnover Rate - Total | 17% | 25% | 8 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Work-related accident cases - Careless Mistakes - Heilongjiang Province | cases | 1 | 11 | |
| Work-related accident cases - Careless Mistakes - Jilin Province | cases | 2 | 3 | 11 |
| Work-related accident cases - Careless Mistakes - Liaoning Province | cases | 3 | 11 | |
| Work-related accident cases - Careless Mistakes - Shanghai City | cases | 2 | 11 | |
| Work-related accident cases - Discharging Goods - Jilin Province | cases | 2 | 11 | |
| Work-related accident cases - Manipulating Equipment - Heilongjiang Province | cases | 1 | 11 | |
| Work-related accident cases - Manipulating Equipment - Jilin Province | cases | 1 | 4 | 11 |
| Work-related accident cases - Manipulating Equipment - Liaoning Province | cases | 4 | 11 | |
| Work-related accident cases - Others - Shanghai City | cases | 1 | 11 | |
| Work-related accident cases - Slippery Surfaces - Heilongjiang Province | cases | 1 | 11 | |
| Work-related accident cases - Slippery Surfaces - Jilin Province | cases | 3 | 1 | 11 |
| Work-related accident cases - Slippery Surfaces - Liaoning Province | cases | 1 | 11 | |
| Work-related accident cases - Slippery Surfaces - Shanghai City | cases | 1 | 11 | |
| Work-related accident total cases - Heilongjiang Province | cases | 3 | 11 | |
| Work-related accident total cases - Jilin Province | cases | 6 | 10 | 11 |
| Work-related accident total cases - Liaoning Province | cases | 4 | 4 | 11 |
| Work-related accident total cases - Shanghai City | cases | 3 | 1 | 11 |
| Work-related accident total cases - Total | cases | 14 | 15 | 11 |
Lost days due to work injury.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Work-related accident lost days - Careless Mistakes - Heilongjiang Province | lost days | 60 | 11 | |
| Work-related accident lost days - Careless Mistakes - Jilin Province | lost days | 180 | 296 | 11 |
| Work-related accident lost days - Careless Mistakes - Liaoning Province | lost days | 96 | 11 | |
| Work-related accident lost days - Careless Mistakes - Shanghai City | lost days | 80 | 11 | |
| Work-related accident lost days - Discharging Goods - Jilin Province | lost days | 121 | 11 | |
| Work-related accident lost days - Manipulating Equipment - Heilongjiang Province | lost days | 90 | 11 | |
| Work-related accident lost days - Manipulating Equipment - Jilin Province | lost days | 15 | 64 | 11 |
| Work-related accident lost days - Manipulating Equipment - Liaoning Province | lost days | 73 | 11 | |
| Work-related accident lost days - Others - Shanghai City | lost days | 247 | 11 | |
| Work-related accident lost days - Slippery Surfaces - Heilongjiang Province | lost days | 90 | 11 | |
| Work-related accident lost days - Slippery Surfaces - Jilin Province | lost days | 272 | 90 | 11 |
| Work-related accident lost days - Slippery Surfaces - Liaoning Province | lost days | 32 | 11 | |
| Work-related accident lost days - Slippery Surfaces - Shanghai City | lost days | 120 | 11 | |
| Work-related accident total lost days - Heilongjiang Province | lost days | 240 | 11 | |
| Work-related accident total lost days - Jilin Province | lost days | 467 | 571 | 11 |
| Work-related accident total lost days - Liaoning Province | lost days | 73 | 128 | 11 |
| Work-related accident total lost days - Shanghai City | lost days | 327 | 120 | 11 |
| Work-related accident total lost days - Total | lost days | 1107 | 819 | 11 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Percentage of managerial grade or above staff trained in PRC operations | 100% | 100% | 13 | |
| Percentage of ordinary staff trained in Hong Kong office | 83% | 93% | 13 | |
| Percentage of ordinary staff trained in PRC production sites | 89% | 90% | 13 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Average training hours for managerial grade or above staff in PRC operations | hours | 7.3 | 7.9 | 13 |
| Average training hours for ordinary staff in Hong Kong office | hours | 24 | 35 | 13 |
| Average training hours for ordinary staff in PRC production sites | hours | 14.7 | 25.8 | 13 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Number of suppliers - Logistics - Eastern China | 9 | 31 | ||
| Number of suppliers - Logistics - Jilin Province | 18 | 31 | ||
| Number of suppliers - Logistics - Liaoning Province | 7 | 31 | ||
| Number of suppliers - Logistics - Northeast China | 22 | 31 | ||
| Number of suppliers - Logistics - Shanghai City | 6 | 31 | ||
| Number of suppliers - Logistics - Total by Categories | 31 | 31 | 31 | |
| Number of suppliers - Machinery - Eastern China | 28 | 31 | ||
| Number of suppliers - Machinery - Jilin Province | 22 | 31 | ||
| Number of suppliers - Machinery - Liaoning Province | 6 | 31 | ||
| Number of suppliers - Machinery - Northeast China | 16 | 31 | ||
| Number of suppliers - Machinery - Northern China | 6 | 31 | ||
| Number of suppliers - Machinery - Others (region) | 5 | 31 | ||
| Number of suppliers - Machinery - Shanghai City | 6 | 31 | ||
| Number of suppliers - Machinery - Total by Categories | 34 | 55 | 31 | |
| Number of suppliers - Others - Eastern China | 3 | 31 | ||
| Number of suppliers - Others - Jilin Province | 96 | 31 | ||
| Number of suppliers - Others - Northeast China | 41 | 31 | ||
| Number of suppliers - Others - Northern China | 4 | 31 | ||
| Number of suppliers - Others - Shanghai City | 3 | 31 | ||
| Number of suppliers - Others - Total by Categories | 99 | 48 | 31 | |
| Number of suppliers - Packaging Materials - Eastern China | 15 | 31 | ||
| Number of suppliers - Packaging Materials - Jilin Province | 17 | 31 | ||
| Number of suppliers - Packaging Materials - Liaoning Province | 5 | 31 | ||
| Number of suppliers - Packaging Materials - Northeast China | 16 | 31 | ||
| Number of suppliers - Packaging Materials - Northern China | 4 | 31 | ||
| Number of suppliers - Packaging Materials - Shanghai City | 7 | 31 | ||
| Number of suppliers - Packaging Materials - Total by Categories | 29 | 35 | 31 | |
| Number of suppliers - Raw Materials - Eastern China | 22 | 31 | ||
| Number of suppliers - Raw Materials - Jilin Province | 74 | 31 | ||
| Number of suppliers - Raw Materials - Liaoning Province | 8 | 31 | ||
| Number of suppliers - Raw Materials - Northeast China | 73 | 31 | ||
| Number of suppliers - Raw Materials - Northern China | 9 | 31 | ||
| Number of suppliers - Raw Materials - Others (region) | 10 | 31 | ||
| Number of suppliers - Raw Materials - Shanghai City | 21 | 31 | ||
| Number of suppliers - Raw Materials - Total by Categories | 103 | 114 | 31 | |
| Number of suppliers - Total by Locations - Eastern China | 80 | 31 | ||
| Number of suppliers - Total by Locations - Jilin Province | 242 | 31 | ||
| Number of suppliers - Total by Locations - Liaoning Province | 30 | 31 | ||
| Number of suppliers - Total by Locations - Northeast China | 175 | 31 | ||
| Number of suppliers - Total by Locations - Northern China | 23 | 31 | ||
| Number of suppliers - Total by Locations - Others (region) | 15 | 31 | ||
| Number of suppliers - Total by Locations - Shanghai City | 46 | 31 | ||
| Number of suppliers - Total by Locations - Total by Categories | 318 | 293 | 31 | |
| Number of suppliers - Utilities - Eastern China | 3 | 31 | ||
| Number of suppliers - Utilities - Jilin Province | 15 | 31 | ||
| Number of suppliers - Utilities - Liaoning Province | 4 | 31 | ||
| Number of suppliers - Utilities - Northeast China | 7 | 31 | ||
| Number of suppliers - Utilities - Shanghai City | 3 | 31 | ||
| Number of suppliers - Utilities - Total by Categories | 22 | 10 | 31 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Tonnage of products involved in product return - Shanghai City | metric tonne | 1 | 10 | 38 |
| Tonnage of products involved in product return - Total | metric tonne | 100 | 459 | 38 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Number of customer complaint cases - Others - Jilin Province | cases | 1 | 2 | 37 |
| Number of customer complaint cases - Others - Shanghai City | cases | 1 | 37 | |
| Number of customer complaint cases - Packaging - Jilin Province | cases | 5 | 17 | 37 |
| Number of customer complaint cases - Packaging - Liaoning Province | cases | 3 | 1 | 37 |
| Number of customer complaint cases - Packaging - Shanghai City | cases | 2 | 37 | |
| Number of customer complaint cases - Product Quality - Jilin Province | cases | 21 | 36 | 37 |
| Number of customer complaint cases - Product Quality - Liaoning Province | cases | 3 | 8 | 37 |
| Number of customer complaint cases - Product Quality - Shanghai City | cases | 4 | 3 | 37 |
| Number of customer complaint cases - Quantity - Jilin Province | cases | 5 | 4 | 37 |
| Number of customer complaint cases - Quantity - Liaoning Province | cases | 2 | 37 | |
| Number of customer complaint cases - Quantity - Shanghai City | cases | 1 | 37 | |
| Number of product return cases - Invalid Complaints - Shanghai City | cases | 2 | 37 | |
| Number of product return cases - Packaging - Shanghai City | cases | 1 | 37 | |
| Number of product return cases - Product Quality - Jilin Province | cases | 5 | 13 | 37 |
| Number of product return cases - Product Quality - Shanghai City | cases | 1 | 37 | |
| Number of product return cases - Quantity - Jilin Province | cases | 1 | 37 | |
| Percentage of customer complaint cases over total sales orders | % | 0.14 | 0.13 | 37 |
| Percentage of customers' complained volume over total sales volume | 0.4% | 0.27% | 38 | |
| Percentage of product return cases over total sales orders | % | 0.02 | 0.05 | 37 |
| Percentage of product return volume over total sales volume | 0.03% | 0.03% | 38 | |
| Tonnage of products involved in customer complaints - Jilin Province | metric tonne | 2858 | 3650 | 38 |
| Tonnage of products involved in customer complaints - Liaoning Province | metric tonne | 431 | 473 | 38 |
| Tonnage of products involved in customer complaints - Shanghai City | metric tonne | 107 | 157 | 38 |
| Tonnage of products involved in customer complaints - Total | metric tonne | 3396 | 4280 | 38 |
| Tonnage of products involved in product return - Jilin Province | metric tonne | 99 | 449 | 38 |
| Total number of customer complaint cases - All regions | cases | 46 | 74 | 37 |
| Total number of customer complaint cases - Jilin Province | cases | 32 | 59 | 37 |
| Total number of customer complaint cases - Liaoning Province | cases | 8 | 9 | 37 |
| Total number of customer complaint cases - Shanghai City | cases | 6 | 6 | 37 |
| Total number of product return cases - All regions | cases | 7 | 14 | 37 |
| Total number of product return cases - Jilin Province | cases | 6 | 13 | 37 |
| Total number of product return cases - Shanghai City | cases | 1 | 1 | 37 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Percentage of Employees Aged 30-50 | % | 49 | 48 |
| Percentage of Employees Aged Above 50 | % | 14 | 14 |
| Percentage of Employees Aged Below 30 | % | 37 | 38 |
| Percentage of Employees in Mainland China | % | 100 | 100 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Turnover Rate of Employees in Hong Kong | % | 32 | 12 |
| Turnover Rate of Employees in Mainland China | % | 17 | 25 |
| Turnover Rate of Total Employees | % | 14 | 20 |
Lost days due to work injury.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | lost days | 1107 | 819 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Percentage of Trained General Employees | % | 89 | 90 |
| Percentage of Trained Hong Kong Employees | % | 83 | 93 |
| Percentage of Trained Mainland China Employees | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Average Training Hours (Hong Kong Employees) | hours | 24 | 35 |
| Average Training Hours (Mainland China Employees) | hours | 14.7 | 25.8 |
| Average Training Hours (Senior Management) | hours | 7.3 | 7.9 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Number of Suppliers in East China | 80 | ||
| Number of Suppliers in North China | 23 | ||
| Number of Suppliers in Northeast China | 318 | 175 | |
| Number of Total Suppliers | 318 | 293 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Percentage of Recalled Products for Safety and Health Reasons | percent | 1 | 2.18 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Complaint Growth Rate | % | 60.87 | |
| Number of Product Quality Complaints | cases | 28 | 47 |
| Total Number of Customer Complaints | cases | 46 | 74 |