2019 Corporate Social Responsibility Report

Year: 2019
Published: 2020-04-24
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Carbon dioxide emissions Ton 19583730 20811518.51 22429251.43 48
Carbon dioxide emissions per ton kilometers Ton/10000 ton kilometers 10.23 10.21 10.01 49

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 Report Pages
Dispose of electronic waste hazardous waste (Shanghai area) pieces 1.806 38
Oil-water and hydrocarbon-water mixtures or emulsions hazardous waste tons 50.33 38
Organic resin waste hazardous waste tons 2.31 38
Waste containing Hg hazardous waste tons 0.05 38
Waste lead and paints hazardous waste tons 13.26 38
Waste medicine hazardous waste tons 0.17 38
Waste mixed with acids and waste containing mineral oil hazardous waste tons 15.33 38
Waste organic solvents and waste containing organic solvents hazardous waste tons 34.56 38

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Cabin waste non-hazardous waste tons 39331.016 38
Domestic waste non-hazardous waste tons 5674.73 38
Kitchen waste non-hazardous waste tons 1302.48 38
Number of recycled electronic equipment 266 1696 49
Number of recycled electronic equipment (Shanghai area) 1836 49
Quantity of non-hazardous waste by category Ton 33 Total: 36.50 Waste organic solvent: 0.7 containing organic solvent: 10 Waste mineral oil and waste containing mineral oil: 5.0 Oily and hydrocarbon wastewater or emulsions: 5.3 Waste residues or emulsions: 3.5 Waste dyes and paints: 2.6 Organic resin waste: 7.6 Total: 24.74 Waste organic solvent: 0.7 containing organic solvent: 3.66 Waste mineral oil and waste containing mineral oil: 5.66 Oily and hydrocarbon wastewater or emulsions: 3.34 Waste dyes and paints: 2.37 Organic resin waste: 2.64 49
Sewage discharge Ton 4242 4600 4010 49

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2019 Report Pages
Carbon emissions reduced tons 615800 37

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Aviation fuel consumption Kiloton 6276.17 6680.68 7156.01 48
Consumption of other petroleum products Ton 276.9 344 413 48
Diesel consumption Kiloliter 11256 11186.6 10866.26 48
Electricity consumption 1000 kWh 13480.69 17424.83 18556 48
Energy consumption per RMB 10000 of operating revenue Tons of standard coal per RMB 10000 0.109 0.106 0.096 48
Energy consumption per transport distance Tons of aviation fuel/10000 kilometers 3.297 3.246 3.178 49
Fuel consumption available per ton kilometers Ton/10000 ton kilometers 2.2537 2.2114 2.1506 49
Fuel consumption per flight Ton/hour 2.49 2.99 3.47 49
Gasoline consumption Kiloliter 2345 2646.7 2363.25 48
LPG consumption 1000 m³ 81.3 70 42.82 48
Natural gas consumption Kiloton 1.07 2.04 2.21 48
Number of PV in fleets 74 82 93 48
Proportion of general vehicles powered by new energy % 100 38
Proportion of new energy vehicles in self-powered vehicles at Beijing Daxing International Airport % 57 38
Transport volume Billion ton kilometers 18.86 20.3 22.518 48
Utilization rate of aircraft Hour 9.68 9.43 9.56 48

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Water consumption Kiloton 4749 4876 4646.01 48

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2018 2019 Report Pages
Fuel saved tons 195500 37
Investment in energy conservation and emission reduction million RMB 745 37
Total fuel saving 10000 ton 20.07 19.95 49

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2019 Report Pages
Volume of sewage discharge declined tons 620 38

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Age distribution % Below 30 years of age: 42.3 31-40 years of age: 38.3 41-50 years of age: 14.9 Above 51 years of age: 4.5 Below 30 years of age: 42.1 31-40 years of age: 38.2 41-50 years of age: 15.0 Above 51 years of age: 4.7 Below 30 years of age: 42.6 31-40 years of age: 37.9 41-50 years of age: 17.7 Above 51 years of age: 1.7 49
Average age of aircraft Year 5.96 5.7 6.16 48
Collective contract signing rate % 100 100 100 49
Coverage of enterprise annuity % 93.4 87.5 70.71 49
Coverage of social insurance % 100 100 100 49
Educational background % Junior college or lower: 56.8 Bachelor degree: 40.2 Master degree or higher: 2.4 Junior college or lower: 55.3 Bachelor degree: 42.0 Master degree or higher: 2.6 Junior college or lower: 52.2 Bachelor degree: 44.8 Master degree or higher: 3.0 49
Labor contract signing rate % 100 100 100 49
Membership of the Trade Union % 97.36 94.93 97.89 49
Number of employees 75277 77065 81136 49
Number of foreign employees 1324 1466 1257 49
Number of minority employees 2235 2427 2711 49
Number of new employees by gender and age Female: 2620 Male: 5186 Below 30 years of age: 5716 31-40 years of age: 1552 Above 51 years of age: 0 Female: 2132 Male: 5166 Below 30 years of age: 5496 31-40 years of age: 1802 Above 51 years of age: 0 Female: 2156 Male: 5344 Below 30 years of age: 5495 31-40 years of age: 2005 Above 51 years of age: 0 49
Operating revenue RMB billion 101.727 114.96 120.88 48
Percentage of female % 39.3 39.3 39.12 49
Profession distribution Management personnel: 4202 Professional technicians: 4476 Salesmen: 4776 Financial officers: 636 Ground service personnel and others: 28209 Management personnel: 4204 Professional technicians: 4564 Salesmen: 3774 Financial officers: 617 Ground service personnel and others: 27269 Management personnel: 3692 Professional technicians: 4507 Salesmen: 4009 Financial officers: 637 Ground service personnel and others: 31116 49
Starting salary standards of main operation sites (Shanghai, Beijing, Kunming, Xi'an) RMB Shanghai: 4833 Beijing: 4033 Kunming: 4133 Xi'an: 3093 Shanghai: 4833 Beijing: 4033 Kunming: 4133 Xi'an: 3093 Shanghai: 4833 Beijing: 4033 Kunming: 4133 Xi'an: 4000 49
Total assets RMB billion 227.446 236.786 262.506 48
Total remuneration for employees RMB billion 11.553 12.236 13.256 49

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Employee turnover rate % Management personnel: 0.65 Flight crew and security positions: 0.17 Professional technicians: 0.41 Salesmen: 0.45 Others: 2.82 Management personnel: 0.64 Flight crew and security positions: 0.17 Professional technicians: 0.41 Salesmen: 0.45 Others: 4.37 By gender: Male: 2.09 Female: 2.06 By nationality: Han: 2.09 Minority: 2.09 By age: Below 30 years of age: 5.94 31-40 years of age: 1.79 41-50 years of age: 0.77 Above 51 years of age: 0.29 By post: Management personnel: 0.79 Flight crew and security positions: 0.51 Professional technicians: 0.54 Salesmen: 0.41 Others: 3.89 49
Passenger turnover Million person-time 110.81 121.2 130.297 48

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2017 2018 2019 Report Pages
Work injuries 49 104 138 50
Work-related deaths (1 traffic accident during work and 3 sudden illness during work), (Sudden illness during work) 4 10 50

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2017 2018 2019 Report Pages
Proportion of employees who received health examinations % 78.4 72.1 50
Safe flight hours Million hours 146700 160700 165367.3 48
Total mileage of ground safe operations Million kilometers 3.54 5.44 5.975 48

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2017 2018 2019 Report Pages
Investment in smart technologies RMB million 23.496 44.429 40.518 48
Number of participants in EAP consultation (Including employees trained before the EAP project, by hotline and face-to-face consultation, employees with psychological crisis intervention), (Including employees trained before the EAP project, employees who are in identification and early warning of psychological abnormality, hotline and face-to-face consultation) 3647 3207 786 50
Number of training participants Person-times 345263 571577 570465 50
Proportion of employees accepting performance and development appraisal (By gender: Female) % 98.9 99.7 50
Proportion of employees accepting performance and development appraisal (By gender: Male) % 97.8 98.7 50
Proportion of employees accepting performance and development appraisal (Management employees) % 98.2 99.7 50
Proportion of employees accepting performance and development appraisal (Ordinary employees) % 96.2 98.3 50

The average training hours completed per employee by gender and employee category.

Indicator Unit 2017 2018 2019 Report Pages
Total investment in trainings RMB million 49.24 107 248.63 50
Training hours per employee (Female) Hour 20 22.7 33.8 50
Training hours per employee (Male) Hour 18.9 22 32.6 50

Number of suppliers by geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Domestic destinations of 'Through Check-in' flights 37 37 75 48
Number of destinations 177 175 175 48
Number of newly signed domestic distributors 3433 39
Number of newly signed overseas distributors 11551 39

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2017 2018 2019 Report Pages
Baggage mishandling rate Millesimal 1.854 1.713 1.702 48
Complaints about passenger privacy 307 306 286 48
Complaints from passengers 3167 2847 4100 48
Complaints handling rate % 100 100 100 48
Copies of passenger satisfaction questionnaires 440000 656000 281600 48
Coverage of self check-in machines in domestic terminals % 90 88.11 97.41 48
Flight punctuality rate % 71.99 80.19 81.84 48
Number of frequent flyers Million 31.36 37.48 42.68 48
Number of passenger commendation letters 16293 13931 11664 48
Number of special passengers Person-time 251059 48
Number of special passengers (Hongqiao International Airport and Pudong International Airport) Person-time 127206 140768 48
Passenger satisfaction Point 91.3 89.35 87.8 48
Self check-in for domestic flights % 71.2 78.8 70.41 48

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2017 2018 2019 Report Pages
Number of code-sharing routes 1150 1170 1007 48

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2017 2018 2019 Report Pages
Interest payment RMB billion 3.877 4.577 5.656 48
Total tax payment RMB billion 9.175 8.615 7.478 48

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2017 2018 2019 Report Pages
Contract compliance rate % 100 100 100 48

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2017 2018 2019 Report Pages
Investment in fixed-position poverty alleviation RMB million 13.8 13.8 19.22 50
Number of public welfare employee volunteers 866 1509 1387 50

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2017 2018 2019 Report Pages
Financial support for disadvantaged employees RMB million 3.49 3.5 3.5 50
Number of employees who participated in public welfare volunteering activities Person-times 59099 24317 34110 50
Number of people benefited from public welfare activities Person-times 65733 83917 78060 50
Number of registered employee volunteers 5000 50
Number of routes 1219 1366 1628 48
Public work service time 10000 hours 1709 14.88 14.34 50
Special flights 135 144 75 50

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Total GHG Emissions Ton 19583730 20811518.51 22429251.43
Total GHG Emissions Intensity (By Product Volume) Ton/10000 ton kilometers 10.23 10.21 10.01

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019
Hazardous Electronic Waste pieces 1.806
Total Hazardous Waste tons 115.97

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Non-Hazardous Waste (Domestic Waste) tons 5302 2548 5674.73
Non-Hazardous Waste (Kitchen Waste) tons 33 1548 1302.48

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Diesel Fuel Consumption Kiloliter 11256 11186.6 10866.26
Energy Consumption Intensity (By Revenue) Tons of standard coal per RMB 10000 0.109 0.106 0.096
Gasoline Consumption Kiloliter 2345 2646.7 2363.25
LPG Consumption 1000 m³ 81.3 70 42.82
Natural Gas Consumption Kiloton 1.07 2.04 2.21
Purchased Electricity 1000 kWh 13480.69 17424.83 18556

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Total Wastewater Discharge Ton 4242 4600 4010
Water Consumption Kiloton 4749 4876 4646.01

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2019
Investment in Energy-saving and Emission-reduction Technology Transformation million RMB 745

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2019
Wastewater Reduction Compared to Last Year tons 620

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2017 2018 2019
Number of Bachelor's Degree Employees 30290 32367 36349
Number of Below Junior College Employees 42880 42692 42353
Number of Employees Aged 30-50 40113 41213 44713
Number of Employees Aged Above 50 3382 3625 1382
Number of Employees Aged Below 30 31861 32437 34599
Number of Female Employees 29585 30313 31761
Number of Male Employees 45692 46752 49375
Number of Master's Degree Employees 1807 2006 2434
Number of New Employees 7806 7298 7500
Number of New Employees (Aged 30-50) 2090 1802 2005
Number of New Employees (Aged Below 30) 5716 5496 5495
Number of New Employees (Female) 2620 2132 2156
Number of New Employees (Male) 5186 5166 5344
Number of Total Employees 75277 77065 81136
Percentage of Bachelor's Degree Employees % 40.2 42 44.8
Percentage of Below Junior College Employees % 56.8 55.3 52.2
Percentage of Employees Aged 30-50 % 53.2 53.2 55.6
Percentage of Employees Aged Above 50 % 4.5 4.7 1.7
Percentage of Employees Aged Below 30 % 42.3 42.1 42.6
Percentage of Female Employees % 39.3 39.3 39.12
Percentage of Male Employees % 60.7 60.7 60.88
Percentage of Master's Degree Employees % 2.4 2.6 3

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2019
Turnover Rate of Employees Aged 30-50 % 1.79
Turnover Rate of Employees Aged Above 50 % 0.29
Turnover Rate of Employees Aged Below 30 % 5.94
Turnover Rate of Female Employees % 2.06
Turnover Rate of Male Employees % 2.09

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2017 2018
Number of Work-related Fatalities persons 4 10

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2017 2018
Health Check Coverage for Employees % 78.4 72.1

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2017 2018 2019
Percentage of Employees Trained Person-times 345263 571577 570465

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2017 2018 2019
Average Training Hours (Female) Hour 20 22.7 33.8
Average Training Hours (Male) Hour 18.9 22 32.6

Number of suppliers by geographical region.

Standard Indicator Unit 2019
Number of Suppliers in Mainland China 3433
Number of Suppliers in Overseas 11551

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2017 2018 2019
Complaint Growth Rate % -10.09 43.99
Complaints Handling Rate % 100 100 100
Total Number of Customer Complaints 3167 2847 4100

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Standard Indicator Unit 2017 2018 2019
Percentage of Suppliers Accepting Anti-corruption Policies % 100 100 100

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2017 2018 2019
Number of Participations in Volunteer Activities Person-times 59099 24317 34110
Number of People Benefited from Public Welfare Activities Person-times 65733 83917 78060
Number of Registered Volunteers 5000
Total Volunteer Service Hours hours 170900 148800 143400