ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2019
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| NOx Emissions - Corporate Offices | kg | 187.945 | 74 |
| NOx Emissions - ISP | kg | 31.476 | 74 |
| NOx Emissions - Total | kg | 219.421 | 74 |
| NOx emissions from vehicle fleet | kg | 219.421 | 65 |
| PM Emissions - Corporate Offices | kg | 17.349 | 74 |
| PM Emissions - ISP | kg | 2.889 | 74 |
| PM Emissions - Total | kg | 20.238 | 74 |
| PM emissions from vehicle fleet | kg | 20.238 | 65 |
| SOx Emissions - Corporate Offices | kg | 0.494 | 74 |
| SOx Emissions - ISP | kg | 0.107 | 74 |
| SOx Emissions - Total | kg | 0.601 | 74 |
| SOx emissions from vehicle fleet | kg | 0.601 | 65 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| GHG Emission - Scope 1 - Corporate Offices | tCO₂-e | 132.499 | 74 |
| GHG Emission - Scope 1 - ISP | tCO₂-e | 69.474 | 74 |
| GHG Emission - Scope 1 - Total | tCO₂-e | 201.973 | 74 |
| GHG Emission - Scope 2 - Corporate Offices | tCO₂-e | 202.948 | 74 |
| GHG Emission - Scope 2 - ISP | tCO₂-e | 34.509 | 74 |
| GHG Emission - Scope 2 - PFM | tCO₂-e | 20.11 | 74 |
| GHG Emission - Scope 2 - Total | tCO₂-e | 257.567 | 74 |
| GHG Emission - Scope 3 - Corporate Offices | tCO₂-e | 0.147 | 74 |
| GHG Emission - Scope 3 - ISP | tCO₂-e | 2.894 | 74 |
| GHG Emission - Scope 3 - PFM | tCO₂-e | 1.795 | 74 |
| GHG Emission - Scope 3 - Total | tCO₂-e | 4.836 | 74 |
| GHG Emission Intensity by Area (Scope 1–3) - Corporate Offices | tCO₂-e/m² | 0.084 | 74 |
| GHG Emission Intensity by Area (Scope 1–3) - ISP | tCO₂-e/m² | 0.001 | 74 |
| GHG Emission Intensity by Area (Scope 1–3) - PFM | tCO₂-e/m² | 0.059 | 74 |
| GHG Emission Intensity by Area (Scope 1–3) - Total | tCO₂-e/m² | 0.005 | 74 |
| GHG Emission Intensity by Workforce (Scope 1–3) - Total | tCO₂-e/person | 0.103 | 74 |
| Scope 1 – Direct Emissions | tCO2-e | 201.973 | 66 |
| Scope 2 – Energy Indirect Emissions | tCO2-e | 257.567 | 66 |
| Scope 3 – Other Indirect Emissions | tCO2-e | 4.836 | 66 |
| Total GHG Emissions (Scope 1–3) | tCO2-e | 464.376 | 66 |
| Total GHG Emissions (Scope 1–3) - Corporate Offices | tCO₂-e | 335.594 | 74 |
| Total GHG Emissions (Scope 1–3) - ISP | tCO₂-e | 106.887 | 74 |
| Total GHG Emissions (Scope 1–3) - PFM | tCO₂-e | 21.905 | 74 |
| Total GHG Emissions (Scope 1–3) - Total | tCO₂-e | 464.376 | 74 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Non-Hazardous Waste - ISP | Tonnes | 4689.2 | 75 |
| Non-Hazardous Waste - Total | Tonnes | 4689.2 | 75 |
| Recycled Paper - Corporate Offices | Kg | 2660 | 75 |
| Recycled Paper - Total | Kg | 2660 | 75 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Compliance with all environmental legal requirements and regulations | All applicable environmental standards were complied | 60 | |
| Overall GHG Emissions (Scope 1 and 2) reduction | % | 20.3 | 9 |
| Provision of environmental training to staff | attendees | 8 | 60 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2019 | Report Pages |
|---|---|---|---|---|
| Diesel Usage - Corporate Offices | Litre | 20844.8 | 75 | |
| Diesel Usage - ISP | Litre | 4397.41 | 75 | |
| Diesel Usage - Total | Litre | 25242.21 | 75 | |
| Electricity Usage - Corporate Offices | kWh | 397937.564 | 75 | |
| Electricity Usage - ISP | kWh | 67664.405 | 75 | |
| Electricity Usage - PFM | kWh | 39430.625 | 75 | |
| Electricity Usage - Total | kWh | 505032.594 | 75 | |
| Energy Usage Intensity by Area - Corporate Offices | MJ/m² | 793.873 | 75 | |
| Energy Usage Intensity by Area - ISP | MJ/m² | 14.036 | 75 | |
| Energy Usage Intensity by Area - PFM | MJ/m² | 381.985 | 75 | |
| Energy Usage Intensity by Area - Total | MJ/m² | 52.173 | 75 | |
| Energy Usage Intensity by Revenue - Total | MJ/HKS'000 | 2.848 | 75 | |
| Energy Usage Intensity by Workforce - Total | MJ/person | 988.241 | 75 | |
| Number of vehicles in fleet | 32 | 65 | ||
| Petroleum Usage - Corporate Offices | Litre | 28261.69 | 75 | |
| Petroleum Usage - ISP | Litre | 21659.69 | 75 | |
| Petroleum Usage - Total | Litre | 49921.38 | 75 | |
| Total Energy Usage - Corporate Offices | MJ | 3186212.054 | 75 | |
| Total Energy Usage - ISP | MJ | 1140664.274 | 75 | |
| Total Energy Usage - PFM | MJ | 141950.25 | 75 | |
| Total Energy Usage - Total | MJ | 4468826.578 | 75 | |
| Total distance travelled by vehicle fleet | km | 368991 | 65 | |
| Total electricity consumption at Wo Ming Court after completion of energy-saving project | kWh | 929923 | 70 | |
| Total electricity consumption at Wo Ming Court before completion of energy-saving project | kWh | 1432297 | 70 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Water Usage - Corporate Offices | m³ | 288 | 75 |
| Water Usage - ISP | m³ | 5660 | 75 |
| Water Usage - PFM | m³ | 3510 | 75 |
| Water Usage - Total | m³ | 9458 | 75 |
| Water Usage Intensity by Area - Corporate Offices | m³/m² | 0.072 | 75 |
| Water Usage Intensity by Area - ISP | m³/m² | 0.094 | 75 |
| Water Usage Intensity by Area - PFM | m³/m² | 9.445 | 75 |
| Water Usage Intensity by Area - Total | m³/m² | 0.149 | 75 |
| Water Usage Intensity by Revenue - Total | m³/HKS'000 | 0.006 | 75 |
| Water Usage Intensity by Workforce - Total | m³/person | 2.092 | 75 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Number of lamps replaced at Wo Ming Court during stage 1 installation | 6135 | 70 | ||
| Overall Energy Usage reduction | % | 14.1 | 9 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Gross floor area managed | square metres | 79000000 | 8 |
| Number of LEED Projects Involved (LEED Silver, Interior Design and Construction) | 1 | 9 | |
| Number of material issues identified and defined | issues | 24 | 20 |
| Number of material issues reflected in survey results | issues | 10 | 20 |
| Promotion of environmental protection (promotional information regarding environmental practices posted on-site) | Promotional information posted on-site | 60 | |
| Response to environmental non-compliance reports within 14 days | No environmental non-compliance was received | 60 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Workforce by Age - 30–50 Years Old (Total) | Person | 1196 | 76 |
| Workforce by Age - < 30 Years Old (Total) | Person | 530 | 76 |
| Workforce by Age - > 50 Years Old (Total) | Person | 2796 | 76 |
| Workforce by Category - Executive (Total) | Person | 9 | 76 |
| Workforce by Category - General Staff (Total) | Person | 3886 | 76 |
| Workforce by Category - Manager-Grade (Total) | Person | 176 | 76 |
| Workforce by Category - Office-Grade (Total) | Person | 451 | 76 |
| Workforce by Employment - Contract (Total) | Person | 666 | 76 |
| Workforce by Employment - Full-time (Total) | Person | 2925 | 76 |
| Workforce by Employment - Part-time (Total) | Person | 931 | 76 |
| Workforce by Gender - Female (Total) | Person | 2125 | 76 |
| Workforce by Gender - Male (Total) | Person | 2397 | 76 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Work Related Injury Rate (ISP Projects) | Per 1000 Employees | 15.31 | 77 | |
| Work Related Injury Rate (PFM Projects) | Per 1000 Employees | 18.1 | 77 | |
| Work-related injury rate (ISP) | Per 1000 employees | 8.77 | 15.31 | 33 |
| Work-related injury rate (PFM) | Per 1000 employees | 16 | 18.1 | 33 |
Lost days due to work injury.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Lost Days due to Work-Related Injury (ISP Projects) | No. of Days | 1201 | 77 | |
| Lost Days due to Work-Related Injury (PFM Projects) | No. of Days | 5938 | 77 | |
| Lost Days due to Work-Related Injury (Total) | No. of Days | 7139 | 77 | |
| Lost days (ISP) | No. of days | 1860 | 1201 | 33 |
| Lost days (PFM) | No. of days | 5629 | 5938 | 33 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Annual work-related injury rate target (ISP) | Per 1000 employees | 7.5 | 7.5 | 33 | |
| Annual work-related injury rate target (PFM) | Per 1000 employees | 17 | 17 | 33 | |
| Integration of ISO 45001 Occupational Health and Safety Management System | Prepared for integration | 41 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Number of qualitative interviews conducted for materiality assessment | interviews | 8 | 20 | |
| Programme Categories by Attendees - Customer Service | percent | 4.88 | 40 | |
| Programme Categories by Attendees - Health & Safety | percent | 5.23 | 40 | |
| Programme Categories by Attendees - Induction | percent | 6.05 | 40 | |
| Programme Categories by Attendees - Information Technology | percent | 1.96 | 40 | |
| Programme Categories by Attendees - Managerial Skills | percent | 12.21 | 40 | |
| Programme Categories by Attendees - Others | percent | 1.48 | 40 | |
| Programme Categories by Attendees - Property Management | percent | 1.75 | 40 | |
| Programme Categories by Attendees - Quality Assurance | percent | 1.48 | 40 | |
| Programme Categories by Attendees - Security Management | percent | 2 | 40 | |
| Programme Categories by Attendees - Technical Skills | percent | 1.96 | 40 | |
| Programme Categories by Attendees - Training Focus | percent | 62.28 | 40 | |
| Security, property & training awards | 261 | 9 | ||
| Total Number of Attendees (Total) | Person | 5210 | 77 | |
| Total number of programme attendees | persons | 1576 | 5210 | 40 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| External Training Hours | hours | 1337 | 1164 | 40 |
| External Training Hours (Total) | Hours | 1164.5 | 77 | |
| Internal Training Hours | hours | 5167 | 8350 | 40 |
| Internal Training Hours (Total) | Hours | 8350 | 77 | |
| Total Number of Training Attendees increase | 3X | 9 | ||
| Total Training Hours increase | % | 46 | 9 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of business partners for ISP (Interior Special Projects) | 669 | 50 | |
| Number of business partners for PFM (Property and Facility Management) | 180 | 50 | |
| Number of properties and facilities managed | 328 | 8 | |
| Procurement volume for ISP (Interior Special Projects) | HKD | 775335726 | 50 |
| Procurement volume for PFM (Property and Facility Management) | HKD | 387914480 | 50 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | previous Reporting Year | Report Pages |
|---|---|---|---|---|
| Customer Satisfactory Rate for PFM Business | % | 98.38 | 9 | |
| PFM services customer satisfactory rate | % | 98.38 | 44 | |
| PFM services performance appraisal average score | out of 10 | 8 | 8.4 | 44 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2018 | 2018-19 | Report Pages |
|---|---|---|---|---|
| Best Security Award (Industrial — Outstanding), Yale Industrial Centre | staff | 2 | 12 | |
| Best Security Award (Residential — Outstanding), Forest Hill | staff | 3 | 12 | |
| Best Security Award (Residential — Outstanding), Hong Kong Baptist University Senior Staff Quarters | staff | 1 | 12 | |
| Best Security Award, The New Territories North team | staff | 1 | 12 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Number of stakeholders surveyed for materiality assessment | stakeholders | 120 | 20 | |
| Outstanding Managed Property Award, The New Territories North team | staff | 3 | 12 | |
| Outstanding Managed Property Award, The New Territories West team | staff | 2 | 12 | |
| Outstanding Performance Award, Link Asset Management team | staff | 3 | 12 | |
| Outstanding Performance Award, The New Territories North team | staff | 109 | 12 | |
| Outstanding Performance Award, The New Territories West team | staff | 43 | 12 | |
| Outstanding Security Award, Link Asset Management team | staff | 11 | 12 | |
| Outstanding Security Award, The New Territories North team | staff | 18 | 12 | |
| Outstanding Security Award, The New Territories West team | staff | 13 | 12 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Total Amount of Donation (Total) | HK$'000 | 85 | 77 |
| Total Number of Volunteering Hours (Total) | Hour | 156 | 77 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 20.238 |
| NOₓ Emissions | kg | 219.421 |
| SOₓ Emissions | kg | 0.601 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2-e | 201.973 |
| Indirect Energy Emissions (Scope 2) | tCO2-e | 257.567 |
| Total GHG Emissions | tCO2-e | 464.376 |
| Total GHG Emissions Intensity (By Area) | tCO₂-e/m² | 0.005 |
| Total GHG Emissions Intensity (By Employee) | tCO₂-e/person | 0.103 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2-e | 4.836 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Non-Hazardous Waste Disposed | Tonnes | 4689.2 |
| Non-Hazardous Waste Recycled | Tonnes | 2.66 |
| Paper Waste | Tonnes | 2.66 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Scope 1 and 2 Emissions Reduction Percentage Compared to Last Year | % | 20.3 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Diesel Fuel Consumption | Litre | 25242.21 |
| Energy Consumption Intensity (By Area) | MJ/m² | 52.173 |
| Energy Consumption Intensity (By Employee) | MJ/person | 988.241 |
| Energy Consumption Intensity (By Revenue) | MJ/HKS'000 | 2.848 |
| Grid Electricity Consumption | kWh | 505032.594 |
| Purchased Electricity | kWh | 505032.594 |
| Total Direct Energy Consumption | Litre | 75163.59 |
| Total Energy Consumption | MJ | 4468826.578 |
| Total Indirect Energy Consumption | kWh | 505032.594 |
| Total Non-Renewable Fuel Consumption | Litre | 75163.59 |
| Total Purchased Energy | kWh | 505032.594 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Total Water Withdrawal | m³ | 9458 |
| Water Consumption | m³ | 9458 |
| Water Consumption Intensity (By Revenue) | m³/HKS'000 | 0.006 |
| Water Consumption in Office | m³ | 288 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | % | |
| Energy Consumption Reduction Percentage Compared to Last Year | % | 14.1 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Contractors | Person | 666 |
| Number of Employees Aged 30-50 | Person | 1196 |
| Number of Employees Aged Above 50 | Person | 2796 |
| Number of Employees Aged Below 30 | Person | 530 |
| Number of Female Employees | Person | 2125 |
| Number of Full-time Employees | Person | 2925 |
| Number of Male Employees | Person | 2397 |
| Number of Part-time Employees | Person | 931 |
| Number of Total Employees | Person | 4522 |
| Percentage of Contractors | Percent | 14.73 |
| Percentage of Employees Aged 30-50 | Percent | 26.45 |
| Percentage of Employees Aged Above 50 | Percent | 61.83 |
| Percentage of Employees Aged Below 30 | Percent | 11.72 |
| Percentage of Female Employees | Percent | 46.97 |
| Percentage of Full-time Employees | Percent | 64.68 |
| Percentage of Male Employees | Percent | 53.03 |
| Percentage of Part-time Employees | Percent | 20.59 |
Lost days due to work injury.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | No. of Days | 7489 | 7139 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Percentage of Employees Trained | percent | None | None |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Total Training Hours | hours | 6504 | 9514.5 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Total Suppliers | 849 | |
| Procurement volume for ISP (Interior Special Projects) | HKD | 775335726 |
| Procurement volume for PFM (Property and Facility Management) | HKD | 387914480 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 98.38 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Total Public Welfare Donations | HK$'000 | 85 |
| Total Volunteer Service Hours | Hour | 156 |