2019 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| SO2 emissions (tonnes) | tonnes | 23.59 | 35.93 | 9.28 | 53 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| CO2 emissions (million tonnes) | million tonnes | 15.98 | 16.17 | 17.32 | 53 |
| Carbon emission from business travel (10000 tonnes) | 10000 tonnes | 29.44 | 7.1 | 8.19 | 53 |
| Carbon emission from commute (10000 tonnes) | 10000 tonnes | 37.79 | 39.45 | 50.77 | 53 |
| Carbon emission intensity (tCO2e/RMB10000) | tCO2e/RMB10000 | 0.216 | 0.219 | 0.232 | 53 |
| Direct GHG emissions (Scope 1) (million tonnes) | million tonnes | 0.33 | 0.31 | 0.28 | 53 |
| Equivalent annual GHG emission reduction (10000 tonnes) | 10000 tonnes | 148.5 | 170.6 | 141.5 | 53 |
| Indirect GHG emissions (Scope 2) (million tonnes) | million tonnes | 15.65 | 15.86 | 17.04 | 53 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Electronic waste produced (10000 tonnes) | 10000 tonnes | 2.62 | 53 |
| Hazardous waste disposal rate (%) | % | 84.3 | 53 |
| Hazardous waste disposed (10000 tonnes) | 10000 tonnes | 2.17 | 53 |
| Hazardous waste intensity (kg/RMB10000) | kg/RMB10000 | 0.25 | 53 |
| Hazardous waste produced (10000 tonnes) | 10000 tonnes | 1.89 | 53 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Comprehensive utilization rate of non-hazardous solid waste (%) | % | 93.93 | 53 |
| Non-hazardous solid waste intensity (kg/RMB10000) | kg/RMB10000 | 0.96 | 53 |
| Non-hazardous solid waste produced (10000 tonnes) | 10000 tonnes | 7.14 | 53 |
| Non-hazardous waste produced (10000 tonnes) | 10000 tonnes | 4.52 | 53 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Non-hazardous General solid waste comprehensively utilized (10000 tonnes) | 10000 tonnes | 7.21 | 53 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| International transmission bandwidth | G | 23750 | 39900 | 70885 | 28 |
| Number of connected devices on OneNET | thousand | 6500 | 9396 | 11825 | 28 |
| Number of connected devices on OneNET (overseas) | thousand | 3154.31 | 7987.85 | 16927.09 | 28 |
| Overall energy consumption per unit of telecom business (kg standard coal/RMB10000) | kg standard coal/RMB10000 | 21 | 10 | 6 | 53 |
| Percentage decrease of overall energy consumption per unit of telecom business (%) | % | 29 | 53 | 40 | 53 |
| Reduction in overall energy consumption per unit of information flow (%) | % | 40 | 57 | 43 | 53 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Total amount of water consumption (million tonnes) | million tonnes | 42.24 | 35.12 | 36.29 | 53 |
| Water consumption per capita (tonnes) | tonnes | 91 | 76 | 80 | 53 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Reduction of paper-based documents with the wholly electronic procurement process (10000 copies) | 10000 copies | appr. | 14.1 | 48 | 53 |
| Total amount of resources used for producing devices (tonnes) | tonnes | 8847 | 9394 | 12396 | 53 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Ethnic minorities as a percentage of total employees (%) | % | 6.83 | 7.03 | 7.07 | 44 |
| Number of female employees newly hired | 14194 | 8397 | 10122 | 44 | |
| Number of male employees newly hired | 12817 | 11862 | 13583 | 44 | |
| Percentage of contracted employees who are labor union members (%) | % | 100 | 100 | 100 | 44 |
| Percentage of dispatched employees who are labor union members (%) | % | 98 | 98 | 98 | 44 |
| Percentage of employees between 30 and 50 years of age (%) | % | 65.95 | 71.13 | 75.33 | 44 |
| Percentage of employees over 50 years of age (%) | % | 4.43 | 4.52 | 4.91 | 44 |
| Percentage of employees under 30 years of age (%) | % | 29.62 | 24.35 | 19.76 | 44 |
| Percentage of female employees in senior management level (%) | % | 55.11 | 53.17 | 53.4 | 44 |
| Percentage of local employees at management level in our Hong Kong subsidiary (%) | % | 75 | 71.2 | 66.7 | 44 |
| Percentage of local employees in our Hong Kong subsidiary (%) | % | 89.4 | 89.5 | 88.5 | 44 |
| Total number of newly hired employees | 27011 | 20259 | 23727 | 44 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover of employees over 50 years of age (%) | % | 0.21 | 0.15 | 0.16 | 44 |
| Female employee turnover rate (%) | % | 2.05 | 1.63 | 1.56 | 44 |
| Male employee turnover rate (%) | % | 1.92 | 1.62 | 1.57 | 44 |
| Number of female employees dismissed | 589 | 888 | 949 | 44 | |
| Number of male employees dismissed | 336 | 429 | 452 | 44 | |
| Number of resigned female employees | 8424 | 4911 | 7375 | 44 | |
| Number of resigned male employees | 6589 | 8906 | 5786 | 44 | |
| Total number of dismissed employees | 925 | 1317 | 1401 | 44 | |
| Total number of resigned employees | 14831 | 12817 | 13161 | 44 | |
| Turnover rate of employees between 30 and 50 years of age (%) | % | 1.59 | 1.56 | 1.55 | 44 |
| Turnover rate of employees under 30 years of age (%) | % | 2.24 | 1.55 | 1.42 | 44 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Accident fatality rate per 1000 employees (%) | % | 0.004 | 0.004 | 44 |
| Number of fatalities caused by workplace safety incidents | 2 | 2 | 44 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Number of emergency support | 4476 | 4899 | 6800 | 28 | |
| Number of safety emergency drills | 1250 | 1225 | 1230 | 44 | |
| Participation rate in safety emergency drills (%) | % | 86 | 86 | 86.3 | 44 |
| Social security incident support | 10 | 19 | 2 | 28 | |
| Total investment in workplace safety (RMB 100 million) | RMB 100 million | 21.09 | 23.24 | 24.07 | 44 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Number of developers on Andlink | 13500 | 76300 | 115900 | 28 | |
| Number of middle-level management trained (person-times) | person-times | 28669 | 18744 | 22357 | 44 |
| Number of mobile Online University users via mobile phone (10000) | 10000 | 29.1 | 34.5 | 36.8 | 44 |
| Number of person-times trained (10000 person-times) | 10000 person-times | 183.9 | 182.1 | 182.5 | 44 |
| Number of senior management trained (person-times) | person-times | 968 | 1047 | 1237 | 44 |
| Number of video conferences usage at group level | 882 | 970 | 1184 | 53 | |
| Training participation rate of general employees (%) | % | 95.1 | 44 | ||
| Training participation rate of middle-level management (%) | % | 95.8 | 44 | ||
| Training participation rate of senior management (%) | % | 98.7 | 44 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Average Online University study time per employee (hours) | hours | 50 | 53.6 | 65.3 | 44 |
| Average training time per employee (hours) | hours | 88.5 | 100.8 | 105.7 | 44 |
| Average training time per general employee (hours) | hours | 88.6 | 100.7 | 105.6 | 44 |
| Average training time per middle-level management (hours) | hours | 88.1 | 109.5 | 114.2 | 44 |
| Average training time per senior management (hours) | hours | 106.9 | 106 | 107.4 | 44 |
| Number of general employees trained (10000 person-times) | 10000 person-times | 181 | 181 | 180.2 | 44 |
| Training expense per employee (RMB) | RMB | 1117 | 1892 | 2004 | 44 |
Number of suppliers by geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Number of 4G base stations | thousand | 187 | 241 | 309 | 28 |
| Number of GTI industry partners | 163 | 176 | 237 | 28 | |
| Number of GTI operator members | 132 | 134 | 136 | 28 | |
| Number of online e-procurement projects in the year (10000) | 10000 | appr. | 3.8 | 3.4 | 53 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Overall customer satisfaction in telecom service quality | 79.19 | 80.86 | 81.99 | 28 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Average number of audio/marketing voice calls handled per month | million | 2.1 | 5.5 | 59.4 | 28 |
| Average number of spam messages handled per month | million | >2 | 3.9 | 4 | 28 |
| Number of OneNET connected devices | thousand | 56728 | 99638 | 148462 | 28 |
| Number of products and patents created from entrepreneurship and innovation events | 2535 | 2918 | 3183 | 28 | |
| Number of users of entrepreneurship and innovation platform | million | 15.4 | 15.6 | 16.1 | 28 |
| Online sales volume (RMB100 million) | RMB100 million | 4648 | 4785 | 5635 | 53 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Number of enterprises on Andlink | 150 | 500 | 1000 | 28 | |
| Number of enterprises served by communication capability open platform | thousand | >13 | >15 | >16 | 28 |
| Number of newly granted patents | pieces | 753 | 1040 | 1384 | 28 |
| Number of patent applications | pieces | 2006 | 2222 | 2683 | 28 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Average 4G network downloading rate on urban roads | Mbps | 42 | 42.6 | 43.3 | 28 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Average authentication processes each customer on the mobile authentication platform per day | million times | >5 | 6.67 | 12.12 | 28 |
| Number of scam phone calls handled | 50700 | 19600 | 10500 | 28 | |
| Number of spam messages reported and handled | thousand | 128 | 133 | 139 | 28 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Number of major and urgent default fraud incidents identified and successfully intervened | >370 | >1232 | >2322 | 28 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Number of anti-fraud/SMS handled | million | 36.4 | 34.7 | 24.2 | 28 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Catastrophic support | 23 | 16 | 16 | 28 | |
| Investment in entrepreneurship and innovation support | RMB10000 | 7955 | 8359 | 8830 | 28 |
| Number of teams participating in innovation and entrepreneurship events | 1819 | 1855 | 2817 | 28 | |
| Public health incident support | 1 | 28 | |||
| Significant natural disaster support | 190 | 266 | 124 | 28 | |
| Significant political/economic event support | 4253 | 4597 | 6588 | 28 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Number of person-times involved in emergency customer support (person-times) | 201250 | 314427 | 259807 | 28 | |
| Support equipment installed (set-times) | 30642 | 36596 | 27755 | 28 | |
| Support vehicles deployed (vehicle-times) | 7362 | 8966 | 7931 | 28 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| SOâ‚“ Emissions | tonnes | 23.59 | 35.93 | 9.28 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | million tonnes | 0.33 | 0.31 | 0.28 |
| Indirect Energy Emissions (Scope 2) | million tonnes | 15.65 | 15.86 | 17.04 |
| Scope 3 GHG Emissions (Business Travel) | million tonnes | 0.2944 | 0.071 | 0.0819 |
| Scope 3 GHG Emissions (Employee Commuting) | million tonnes | 0.3779 | 0.3945 | 0.5077 |
| Total GHG Emissions | million tonnes | 15.98 | 16.17 | 17.32 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/RMB10000 | 0.216 | 0.219 | 0.232 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Disposal Rate of Hazardous Waste | % | 84.3 |
| Hazardous Electronic Waste | 10000 tonnes | 2.62 |
| Hazardous Waste Disposed | 10000 tonnes | 2.17 |
| Total Hazardous Waste | 10000 tonnes | 1.89 |
| Total Hazardous Waste Intensity (By Revenue) | kg/RMB10000 | 0.25 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Total Non-Hazardous Waste Intensity (By Revenue) | kg/RMB10000 | 0.96 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | kg standard coal/RMB10000 | 21 | 10 | 6 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Water Consumption | million tonnes | 42.24 | 35.12 | 36.29 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Packaging Materials Consumed | tonnes | 8847 | 9394 | 12396 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Number of New Employees | 27011 | 20259 | 23727 | |
| Number of New Employees (Female) | 14194 | 8397 | 10122 | |
| Number of New Employees (Male) | 12817 | 11862 | 13583 | |
| Percentage of Employees Aged 30-50 | % | 65.95 | 71.13 | 75.33 |
| Percentage of Employees Aged Above 50 | % | 4.43 | 4.52 | 4.91 |
| Percentage of Employees Aged Below 30 | % | 29.62 | 24.35 | 19.76 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 1.59 | 1.56 | 1.55 |
| Turnover Rate of Employees Aged Above 50 | % | 0.21 | 0.15 | 0.16 |
| Turnover Rate of Employees Aged Below 30 | % | 2.24 | 1.55 | 1.42 |
| Turnover Rate of Female Employees | % | 2.05 | 1.63 | 1.56 |
| Turnover Rate of Male Employees | % | 1.92 | 1.62 | 1.57 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | 2 | 2 | |
| Number of Work-related Fatalities | 2 | 2 | |
| Work-related Fatalities Rate | % | 0.004 | 0.004 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Investment in Work Safety | RMB 100 million | 21.09 | 23.24 | 24.07 |
| Number of Production Safety Emergency Drills | 1250 | 1225 | 1230 | |
| Percentage of Employees Covered by Safety Drills | % | 86 | 86 | 86.3 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Percentage of Trained General Employees | % | 95.1 |
| Percentage of Trained Middle Management | % | 95.8 |
| Percentage of Trained Senior Management | % | 98.7 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Average Training Hours (General Employees) | hours | 88.6 | 100.7 | 105.6 |
| Average Training Hours (Middle Management) | hours | 88.1 | 109.5 | 114.2 |
| Average Training Hours (Senior Management) | hours | 106.9 | 106 | 107.4 |
| Average Training Hours per Employee | hours | 88.5 | 100.8 | 105.7 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Number of Patents Applied | pieces | 2006 | 2222 | 2683 |
| Number of Patents Granted | pieces | 753 | 1040 | 1384 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Number of Participations in Volunteer Activities | person-times | 201250 | 314427 | 259807 |