2019 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas (GHG) emissions per unit area | tCO₂/m², tons of CO₂ equivalent/m² | 0.14 | 0.14 | 0.16 | 7, 77 |
| Total greenhouse gas (GHG) emissions | tons of CO₂ equivalent | 23614 | 23486 | 26373 | 77 |
| Total greenhouse gas (GHG) emissions per person | tons of CO₂ equivalent/person | 5.46 | 4.59 | 4.62 | 77 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Toner | Unit | 70 | 130 | 138 | 79 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Waste volume of electronics | Unit | 11400 | 13000 | 8160 | 79 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Paper saved from using the electronic signature platform | sheets | 1500000 | 7 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption of diesel generators | Liter | 400 | 78 | ||
| Electricity consumption per person | kWh/person | 6805.7 | 5872.85 | 6032.09 | 77 |
| Electricity consumption per unit area | kWh/m² | 178.71 | 178.53 | 202.71 | 7, 77 |
| Natural gas consumption per person | m³/person | 225.49 | 142.5 | 109.66 | 77 |
| Natural gas consumption per unit area | m³/m² | 5.92 | 4.33 | 3.69 | 77 |
| Oil consumption of the Company's vehicles | Liter | 337253.73 | 326858.82 | 307039.17 | 78 |
| Total electricity consumption | kWh | 29427859 | 30051383 | 34461317 | 77 |
| Total natural gas consumption | m³ | 975014 | 729166 | 626474 | 77 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | ton | 118863 | 138672 | 130823 | 78 |
| Water consumption per person | ton/person | 27.49 | 27.1 | 22.9 | 78 |
| Water consumption per unit area | t/m², ton/m² | 0.72 | 0.82 | 0.77 | 7, 78 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Cartridge | Unit | 360 | 525 | 551 | 79 |
| Total paper consumption | Package | 4600 | 5500 | 5885 | 78 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Coverage of social insurance | % | 100 | 100 | 100 | 75 |
| Expenses on employee benefits | RMB10000 | 559024.69 | 642596.95 | 607555.61 | 60 |
| Number of employees by age 30-50 | Person | 473 | 609 | 668 | 72 |
| Number of employees by age <30 | Person | 795 | 1331 | 1047 | 72 |
| Number of employees by age >50 | Person | 2 | 4 | 9 | 72 |
| Number of employees by age: 30-50 | Person | 4941 | 5538 | 5984 | 71 |
| Number of employees by age: <30 | Person | 2398 | 3012 | 3168 | 71 |
| Number of employees by age: >50 | Person | 252 | 276 | 334 | 71 |
| Number of employees by education degree: College | Person | 4206 | 4769 | 4880 | 71 |
| Number of employees by education degree: Doctor | Person | 100 | 103 | 128 | 71 |
| Number of employees by education degree: Master | Person | 2598 | 3337 | 3994 | 71 |
| Number of employees by education degree: Technical school and below | Person | 687 | 617 | 484 | 71 |
| Number of employees by gender: Female | Person | 3468 | 4069 | 4359 | 71 |
| Number of employees by gender: Male | Person | 4123 | 4757 | 5127 | 71 |
| Number of employees by region Mainland China | Person | 1248 | 1875 | 1639 | 72 |
| Number of employees by region Overseas (including Hong Kong, Macao and Taiwan) | Person | 22 | 69 | 85 | 72 |
| Number of employees by region: Mainland China | Person | 7484 | 8665 | 9288 | 71 |
| Number of employees by region: Overseas (including Hong Kong, Macao and Taiwan) | Person | 107 | 161 | 198 | 71 |
| Number of female employees using maternity leave | Person | 199 | 589 | 201 | 75 |
| Number of graduates employed | Person | 336 | 754 | 618 | 72 |
| Number of handicapped employees | Person | 2 | 2 | 2 | 72 |
| Number of minority ethnic group employees | Person | 152 | 222 | 246 | 72 |
| Number of new employees | Person | 1270 | 1944 | 1724 | 71 |
| Number of new employees by gender: Female | Person | 505 | 868 | 718 | 71 |
| Number of new employees by gender: Male | Person | 765 | 1076 | 1006 | 71 |
| Percentage of female employees returning to work after maternity leave | % | 100 | 100 | 100 | 75 |
| Percentage of female staff | 46% | 7 | |||
| Percentage of female staff in management | 30% | 7 | |||
| Percentage of labour contracts signed | % | 100 | 100 | 100 | 72 |
| Total assets | RMB10000, billion RMB | 38149253.98 | 36866587.41 | 56218063.83 | 7, 60 |
| Total number of employees | Person | 7591 | 8826 | 9486 | 71 |
| Total number of staff | persons | 9486 | 7 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Loss of staff | % | 8.87 | 8.52 | 7.06 | 72 |
| Loss of staff by age 30-50 | % | 7.15 | 7.77 | 6.01 | 72 |
| Loss of staff by age <30 | % | 11.7 | 9.84 | 8.99 | 72 |
| Loss of staff by age >50 | % | 15.35 | 5.49 | 2.46 | 72 |
| Loss of staff by gender Female | % | 8.48 | 6.87 | 6.06 | 72 |
| Loss of staff by gender Male | % | 9.23 | 9.89 | 7.89 | 72 |
| Loss of staff by region Mainland China | % | 8.87 | 7.95 | 6.79 | 72 |
| Loss of staff by region Overseas (including Hong Kong, Macao and Taiwan) | % | 38.64 | 18.29 | 72 | |
| Operating income | RMB10000 | 2110853.41 | 1610826.23 | 2486301.2 | 60 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Rate of work-related accidents | ‰ | 3 | 3 | 75 |
Lost days due to work injury.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Number of working days lost due to work-related injury | Day | 90 | 65 | 75 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Coverage ratio of staff training | % | 100 | 100 | 100 | 76 |
| Coverage ratio of staff training by gender (female) | % | 100 | 100 | 100 | 76 |
| Coverage ratio of staff training by gender (male) | % | 100 | 100 | 100 | 76 |
| Coverage ratio of staff training by staff type (junior management) | % | 100 | 100 | 100 | 76 |
| Coverage ratio of staff training by staff type (ordinary staff) | % | 100 | 100 | 100 | 76 |
| Coverage ratio of staff training by staff type (senior and middle management) | % | 100 | 100 | 100 | 76 |
| Percentage of staff trained | 100% | 7 | |||
| Staff training attendance | person-time | 38490 | 63382 | 71823 | 76 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Average training hours completed per employee | hours | 55 | 7 | ||
| Average training hours per capita by gender (female) | hour | 50.8 | 51.8 | 54.7 | 76 |
| Average training hours per capita by gender (male) | hour | 50.2 | 51.3 | 54.2 | 76 |
| Average training hours per capita by staff type (junior management) | hour | 82 | 85 | 88 | 76 |
| Average training hours per capita by staff type (ordinary staff) | hour | 46.6 | 46.7 | 47.5 | 76 |
| Average training hours per capita by staff type (senior and middle management) | hour | 122 | 126 | 130 | 76 |
| Average training hours per capita of all staffs for each year | hour | 50.5 | 51.5 | 54.44 | 76 |
| Total expense of staff training | RMB10000 | 1335.37 | 2041.61 | 2364.21 | 76 |
| Total investment in staff training | RMB | 23642100 | 7 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Customer complaint settlement rate | 100% | 7 | |||
| Customer satisfaction | % | 99.18 | 99.41 | 99.53 | 67 |
| Customer satisfaction score | 99.53% | 7 | |||
| Customer satisfaction surveys conducted | 304373 | 329653 | 387057 | 67 | |
| Number of customer consultation | Case | 2709708 | 2159982 | 3175300 | 67 |
| Ratio of manual customer service to total customer service business | % | 15.01 | 14.68 | 13.03 | 67 |
| Ratio of online customer service to total customer service business | % | 28.91 | 28.93 | 28.08 | 67 |
| Ratio of smart customer service to total customer service business | % | 56.08 | 56.39 | 58.89 | 67 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Total tax paid | billion RMB | 3.157 | 7 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Basic earnings per share | RMB, RMB/share | 1.3 | 0.66 | 1.04 | 7, 60 |
| Number of staff participated in volunteering | person-times | 290 | 7 | ||
| Tax paid | RMB10000 | 249947.07 | 180684.1 | 315701.9 | 60 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Social contribution per share | RMB | 3.23 | 2.54 | 2.88 | 60 |
| Social value contribution per share | RMB | 2.88 | 7 | ||
| Total external donation investment | RMB, RMB10000 | 1430.51 | 1016.73 | 20770500 | 7, 60 |
| Total hours contributed to volunteering | hours | Over 3000 | 7 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Total GHG Emissions | tons of CO₂ equivalent | 23614 | 23486 | 26373 |
| Total GHG Emissions Intensity (By Area) | tons of CO₂ equivalent/m² | 0.14 | 0.14 | 0.16 |
| Total GHG Emissions Intensity (By Employee) | tons of CO₂ equivalent/person | 5.46 | 4.59 | 4.62 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | Unit | 11400 | 13000 | 8160 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Diesel Fuel Consumption | Liter | 400 | ||
| Natural Gas Consumption | m³ | 975014 | 729166 | 626474 |
| Total Electricity Consumption | kWh | 29427859 | 30051383 | 34461317 |
| Total Electricity Consumption Intensity (By Area) | kWh/m² | 178.71 | 178.53 | 202.71 |
| Total Electricity Consumption Intensity (By Employee) | kWh/person | 6805.7 | 5872.85 | 6032.09 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Water Consumption | ton | 118863 | 138672 | 130823 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | Package | 4600 | 5500 | 5885 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Number of Below Junior College Employees | Person | 687 | 617 | 484 |
| Number of Doctoral Degree Employees | Person | 100 | 103 | 128 |
| Number of Employees Aged 30-50 | Person | 4941 | 5538 | 5984 |
| Number of Employees Aged Above 50 | Person | 252 | 276 | 334 |
| Number of Employees Aged Below 30 | Person | 2398 | 3012 | 3168 |
| Number of Employees in Mainland China | Person | 7484 | 8665 | 9288 |
| Number of Employees in Overseas | Person | 107 | 161 | 198 |
| Number of Female Employees | Person | 3468 | 4069 | 4359 |
| Number of Male Employees | Person | 4123 | 4757 | 5127 |
| Number of Master's Degree Employees | Person | 2598 | 3337 | 3994 |
| Number of New Employees | Person | 1270 | 1944 | 1724 |
| Number of New Employees (Female) | Person | 505 | 868 | 718 |
| Number of New Employees (Male) | Person | 765 | 1076 | 1006 |
| Number of Total Employees | Person | 7591 | 8826 | 9486 |
| Percentage of Female Employees | % | 46 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 7.15 | 7.77 | 6.01 |
| Turnover Rate of Employees Aged Above 50 | % | 15.35 | 5.49 | 2.46 |
| Turnover Rate of Employees Aged Below 30 | % | 11.7 | 9.84 | 8.99 |
| Turnover Rate of Employees in Mainland China | % | 8.87 | 7.95 | 6.79 |
| Turnover Rate of Employees in Overseas | % | 38.64 | 18.29 | |
| Turnover Rate of Female Employees | % | 8.48 | 6.87 | 6.06 |
| Turnover Rate of Male Employees | % | 9.23 | 9.89 | 7.89 |
| Turnover Rate of Total Employees | % | 8.87 | 8.52 | 7.06 |
Lost days due to work injury.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 90 | 65 |
| Rate of Work-related Injuries | ‰ | 3 | 3 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Average Training Hours (Female) | hour | 50.8 | 51.8 | 54.7 |
| Average Training Hours (General Staff) | hour | 46.6 | 46.7 | 47.5 |
| Average Training Hours (Male) | hour | 50.2 | 51.3 | 54.2 |
| Average Training Hours (Middle Management) | hour | 82 | 85 | 88 |
| Average Training Hours (Senior Management) | hour | 122 | 126 | 130 |
| Average Training Hours per Employee | hour | 50.5 | 51.5 | 54.44 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Number of Participations in Volunteer Activities | person-times | 290 | ||
| Total Public Welfare Donations | RMB | 14305100 | 10167300 | 20770500 |
| Total Social Investment | RMB | 14305100 | 10167300 | 20770500 |
| Total Volunteer Service Hours | hours | 3000 |