Corporate Responsibility and Sustainability Report 2019

Company: HK&S HOTELS (45)
Year: 2019
Published: 2020-03-30
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2018 2019 Report Pages
Emission of ozone depleters - Commercial Properties, Clubs & Services kg CFC-11e 4 5.3 37
Emission of ozone depleters - Group Performance kg CFC-11e 28.8 22.4 37
Emission of ozone depleters - Hotels kg CFC-11e 24.8 17.1 37

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2006-08 2017 2018 2019 Report Pages
CO2 emissions (Commercial Properties, Clubs & Services) tonnes 298 38
CO2 emissions (Group Performance) tonnes 1662 38
CO2 emissions (Hotels) tonnes 1364 38
Carbon intensity - Commercial Properties, Clubs & Services kg CO2e per m2 123 116 37
Carbon intensity - Group Performance kg CO2e per m2 154 150 37
Carbon intensity - Hotels kg CO2e per m2 164 162 37
GHG emissions (Commercial Properties, Clubs & Services) tonnes CO2e 141.3 6.1 38
GHG emissions (Group Performance) tonnes CO2e 298.3 32.1 38
GHG emissions (Hotels) tonnes CO2e 157 26.1 38
Greenhouse gas emissions ‘000 tCO₂e 98 36
Greenhouse gas emissions - Commercial Properties, Clubs & Services 000 tCO2e 21 19 37
Greenhouse gas emissions - Group Performance 000 tCO2e 101 98 37
Greenhouse gas emissions - Hotels 000 tCO2e 80 79 37
Group carbon intensity kg CO₂e per m² 150 36
Scope 1 emission - Commercial Properties, Clubs & Services 000 tCO2e 8 7 37
Scope 1 emission - Group Performance 000 tCO2e 23 21 37
Scope 1 emission - Hotels 000 tCO2e 15 14 37
Scope 2 emission - Commercial Properties, Clubs & Services 000 tCO2e 13 12 37
Scope 2 emission - Group Performance 000 tCO2e 78 75 37
Scope 2 emission - Hotels 000 tCO2e 65 64 37

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Hazardous waste generated (Commercial Properties, Clubs & Services) tonnes 145 38
Hazardous waste generated (Group Performance) tonnes 3610 38
Hazardous waste generated (Hotels) tonnes 3465 38
Total waste (Commercial Properties, Clubs & Services) tonnes 1001 38
Total waste (Group Performance) tonnes 2368 38
Total waste (Hotels) tonnes 1436 38
Total waste generated (Commercial Properties, Clubs & Services) tonnes 1357 38
Total waste generated (Group Performance) tonnes 7605 38
Total waste generated (Hotels) tonnes 6248 38
Waste generated (Commercial Properties, Clubs & Services) tonnes 92 38
Waste generated (Group Performance) tonnes 284 38
Waste generated (Hotels) tonnes 192 38
Waste generated - Commercial Properties, Clubs & Services tonnes 510 457 37
Waste generated - Group Performance tonnes 6895 7071 37
Waste generated - Hotels tonnes 6386 6614 37

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Recycled waste (Commercial Properties, Clubs & Services) tonnes 73 38
Recycled waste (Group Performance) tonnes 580 38
Recycled waste (Hotels) tonnes 507 38
Waste diverted - Commercial Properties, Clubs & Services tonnes 125 137 37
Waste diverted - Group Performance tonnes 3505 3588 37
Waste diverted - Hotels tonnes 3380 3451 37

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2019 Report Pages
Waste diversion rate % 50.7 36

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Diesel consumption (Commercial Properties, Clubs & Services) TJ 13 38
Diesel consumption (Group Performance) TJ 81 38
Diesel consumption (Hotels) TJ 68 38
Direct energy use - Commercial Properties, Clubs & Services 000 GJ 90 82 37
Direct energy use - Group Performance 000 GJ 285 270 37
Direct energy use - Hotels 000 GJ 195 188 37
Electricity consumption (Commercial Properties, Clubs & Services) TJ 7 38
Electricity consumption (Group Performance) TJ 21 38
Electricity consumption (Hotels) TJ 14 38
Energy intensity MJ per m² 1.278 36
Energy intensity - Commercial Properties, Clubs & Services MJ per m2 941 924 37
Energy intensity - Group Performance MJ per m2 1325 1278 37
Energy intensity - Hotels MJ per m2 1441 1398 37
Indirect energy use - Commercial Properties, Clubs & Services 000 GJ 71 70 37
Indirect energy use - Group Performance 000 GJ 579 564 37
Indirect energy use - Hotels 000 GJ 507 493 37
Total energy consumption (Commercial Properties, Clubs & Services) TJ 102 38
Total energy consumption (Group Performance) TJ 384 38
Total energy consumption (Hotels) TJ 282 38
Total energy use ‘000 GJ 834 36
Total energy use - Commercial Properties, Clubs & Services 000 GJ 162 152 37
Total energy use - Group Performance 000 GJ 864 832 37
Total energy use - Hotels 000 GJ 702 681 37
Town gas consumption (Commercial Properties, Clubs & Services) TJ 121 38
Town gas consumption (Group Performance) TJ 156 38
Town gas consumption (Hotels) TJ 168 38

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2013 2014 2015 2016 2017 2018 2019 Report Pages
Direct water consumption ‘000 m³ 1559 36
Direct water consumption - Commercial Properties, Clubs & Services 000 m3 272 263 37
Direct water consumption - Group Performance 000 m3 1705 1559 37
Direct water consumption - Hotels 000 m3 1432 1296 37
Laundry water intensity (Commercial Properties, Clubs & Services) litres per kg 357 n/a n/a n/a n/a 38
Laundry water intensity (Group Performance) litres per kg 489 n/a n/a n/a n/a 38
Laundry water intensity (Hotels) litres per kg 132 1280 1226 1373 1100 38
Water consumption (Commercial Properties, Clubs & Services) 000 m3 165 38
Water consumption (Group Performance) 000 m3 864 38
Water consumption (Hotels) 000 m3 699 38
Water intensity (Commercial Properties, Clubs & Services Division) litres per m² 1184 36
Water intensity (Hotels Division) litres per guest night 1014 36
Water intensity - Commercial Properties, Clubs & Services litres per guest night, litres per m2 n/a n/a 37
Water intensity - Hotels litres per guest night 1075 1014 37

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2019 Report Pages
Capital expenditure HK$m 1590 36

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2018 2019 Report Pages
Water recycled and other water sources ‘000 m³ 566 36
Water recycled and other water sources - Commercial Properties, Clubs & Services 000 m3 318 400 37
Water recycled and other water sources - Group Performance 000 m3 448 566 37
Water recycled and other water sources - Hotels 000 m3 130 166 37

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Average salary per employee (Commercial Properties, Clubs & Services) HK$ 16566 38
Average salary per employee (Group Performance) HK$ 82976 38
Average salary per employee (Hotels) HK$ 82379 38
Employee wage and benefits HK$m 2294 36
Employees aged 30 or below as % of total (Commercial Properties, Clubs & Services) % 33.4 38
Employees aged 30 or below as % of total (Group Performance) % 34.1 38
Employees aged 30 or below as % of total (Hotels) % 34.2 38
Employees aged 50 or above as % of total (Commercial Properties, Clubs & Services) % 23.5 38
Employees aged 50 or above as % of total (Group Performance) % 18.2 38
Employees aged 50 or above as % of total (Hotels) % 17.1 38
Employees under Collective Bargaining - Commercial Properties, Clubs & Services 16.0% 16.0% 37
Employees under Collective Bargaining - Group Performance 20.4% 20.6% 37
Employees under Collective Bargaining - Hotels 21.4% 21.7% 37
Employees with disabilities as % of total (Commercial Properties, Clubs & Services) % 22.6 38
Employees with disabilities as % of total (Group Performance) % 13.6 38
Employees with disabilities as % of total (Hotels) % 8.9 38
Female employees - Commercial Properties, Clubs & Services 39.4% 39.1% 37
Female employees - Group Performance 42.6% 41.6% 37
Female employees - Hotels 43.4% 42.2% 37
Female employees as % of total (Commercial Properties, Clubs & Services) % 25 38
Female employees as % of total (Group Performance) % 21.3 38
Female employees as % of total (Hotels) % 20.5 38
Full-time employees as % of total (Commercial Properties, Clubs & Services) % 60.7 38
Full-time employees as % of total (Group Performance) % 58.1 38
Full-time employees as % of total (Hotels) % 57.5 38
Headcount 7451 36
Headcount by Gender (% Female) % 41.6 36
Male employees - Commercial Properties, Clubs & Services 60.6% 60.9% 37
Male employees - Group Performance 57.4% 58.4% 37
Male employees - Hotels 56.6% 57.8% 37
Management employees - Commercial Properties, Clubs & Services 11.8% 13.4% 37
Management employees - Group Performance 14.5% 15.8% 37
Management employees - Hotels 15.1% 16.3% 37
Non-management employees - Commercial Properties, Clubs & Services 88.2% 86.6% 37
Non-management employees - Group Performance 85.5% 84.2% 37
Non-management employees - Hotels 84.9% 83.7% 37
Total Headcount - Commercial Properties, Clubs & Services 1446 1435 37
Total Headcount - Group Performance 7594 7451 37
Total Headcount - Hotels 6148 6016 37
Total headcount (Commercial Properties, Clubs & Services) 1411 38
Total headcount (Group Performance) 7534 38
Total headcount (Hotels) 6123 38

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Total Turnover Rate - Commercial Properties, Clubs & Services 23.3% 22.4% 37
Total Turnover Rate - Group Performance 21.9% 19.7% 37
Total Turnover Rate - Hotels 21.6% 19.1% 37
Turnover % 19.7 36
Turnover Rate 30 to 50 years old - Commercial Properties, Clubs & Services 19.2% 23.4% 37
Turnover Rate 30 to 50 years old - Group Performance 17.0% 17.2% 37
Turnover Rate 30 to 50 years old - Hotels 16.6% 15.8% 37
Turnover Rate Over 50 years old - Commercial Properties, Clubs & Services 15.0% 15.4% 37
Turnover Rate Over 50 years old - Group Performance 15.8% 12.3% 37
Turnover Rate Over 50 years old - Hotels 11.4% 11.0% 37
Turnover Rate Under 30 years old - Commercial Properties, Clubs & Services 41.9% 33.5% 37
Turnover Rate Under 30 years old - Group Performance 37.4% 31.6% 37
Turnover Rate Under 30 years old - Hotels 36.7% 31.3% 37
Turnover rate (Commercial Properties, Clubs & Services) % 39.3 38
Turnover rate (Group Performance) % 41.9 38
Turnover rate (Hotels) % 42.5 38

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2017 2018 2019 Report Pages
Fatalities (Commercial Properties, Clubs & Services) 5.7 38
Fatalities (Group Performance) 5.3 38
Fatalities (Hotels) 5.2 38
Injury Rate - Commercial Properties, Clubs & Services incidents per 100 employees 4.3 4.3 37
Injury Rate - Group Performance incidents per 100 employees 3.5 3.9 37
Injury Rate - Hotels incidents per 100 employees 3.4 3.9 37
Injury rate incidents per 100 employees 3.9 36
Severity rate (Commercial Properties, Clubs & Services) 4.7 38
Severity rate (Group Performance) 4.3 38
Severity rate (Hotels) 4.2 38
Work injury rate (Commercial Properties, Clubs & Services) % 16.3 38
Work injury rate (Group Performance) % 21 38
Work injury rate (Hotels) % 22.1 38

Lost days due to work injury.

Indicator Unit 2017 2018 2019 Report Pages
Absentee Rate - Commercial Properties, Clubs & Services days per employee 5.3 6.2 37
Absentee Rate - Group Performance days per employee 5.8 5.7 37
Absentee Rate - Hotels days per employee 5.9 5.5 37
Absentee rate (Commercial Properties, Clubs & Services) % 9.4 38
Absentee rate (Group Performance) % 16.1 38
Absentee rate (Hotels) % 18.1 38
Lost Day Rate - Commercial Properties, Clubs & Services days per 100 employees 57.7 93.7 37
Lost Day Rate - Group Performance days per 100 employees 57.7 74.4 37
Lost Day Rate - Hotels days per 100 employees 57.6 66.5 37
Lost day rate days per 100 employees 74.4 36
Lost time injury rate (Commercial Properties, Clubs & Services) 3.3 38
Lost time injury rate (Group Performance) 3.1 38
Lost time injury rate (Hotels) 3.1 38

The average training hours completed per employee by gender and employee category.

Indicator Unit 2017 2018 2019 Report Pages
Average training hours per employee (Commercial Properties, Clubs & Services) 9.6 38
Average training hours per employee (Group Performance) 13.9 38
Average training hours per employee (Hotels) 14.9 38
Average training spend per full time equivalent - Commercial Properties, Clubs & Services HK$ 912 1212 37
Average training spend per full time equivalent - Group Performance HK$ 2659 2136 37
Average training spend per full time equivalent - Hotels HK$ 3097 2338 37

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2019 Report Pages
Total number of guest nights ‘000 1277 36

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2019 Report Pages
Payments to providers of capital HK$m 242 36

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2018 2019 Report Pages
Employee volunteers - Commercial Properties, Clubs & Services 250 279 37
Employee volunteers - Group Performance 1343 1433 37
Employee volunteers - Hotels 1093 1154 37
Tax payments to governments HK$m 330 36

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2006-08 2017 2018 2019 Report Pages
Cash donations (Commercial Properties, Clubs & Services) HK$'000 345 38
Cash donations (Group Performance) HK$'000 652 38
Cash donations (Hotels) HK$'000 307 38
Community outreach service hours - Commercial Properties, Clubs & Services hours 2609 3617 37
Community outreach service hours - Group Performance hours 22558 19562 37
Community outreach service hours - Hotels hours 19499 15945 37
Company donations - Commercial Properties, Clubs & Services HK$ '000 286 183 37
Company donations - Group Performance HK$ '000 662 522 37
Company donations - Hotels HK$ '000 369 339 37
Donations by customers - Commercial Properties, Clubs & Services HK$ '000 715 875 37
Donations by customers - Group Performance HK$ '000 1710 1444 37
Donations by customers - Hotels HK$ '000 995 587 37
Donations by employees - Commercial Properties, Clubs & Services HK$ '000 58 17 37
Donations by employees - Group Performance HK$ '000 127 58 37
Donations by employees - Hotels HK$ '000 69 41 37
In-kind Donations HK$’000 7403 36
In-kind donations (Commercial Properties, Clubs & Services) HK$'000 68 38
In-kind donations (Group Performance) HK$'000 2469 38
In-kind donations (Hotels) HK$'000 1864 38
In-kind donations - Commercial Properties, Clubs & Services HK$ '000 3149 2793 37
In-kind donations - Group Performance HK$ '000 7502 7403 37
In-kind donations - Hotels HK$ '000 4353 4610 37
Monetary Donations HK$’000 2025 36
Monetary donations - Commercial Properties, Clubs & Services HK$ '000 1059 967 37
Monetary donations - Group Performance HK$ '000 2519 1058 37
Monetary donations - Hotels HK$ '000 1460 1000 37
Operating costs HK$m 2049 36
Other contributions for community development HK$’000 2787 36
Other contributions for community development - Group Performance HK$ '000 2796 37
Revenue (incl. interest income) HK$m 5888 36
Total community investment (Commercial Properties, Clubs & Services) HK$'000 – 1989 38
Total community investment (Group Performance) HK$'000 2730 6684 38
Total community investment (Hotels) HK$'000 – 4695 38
Total donations (Commercial Properties, Clubs & Services) HK$'000 895 38
Total donations (Group Performance) HK$'000 3250 38
Total donations (Hotels) HK$'000 2355 38
Total volunteer hours (Commercial Properties, Clubs & Services) hours 349 2913 38
Total volunteer hours (Group Performance) hours 1790 21298 38
Total volunteer hours (Hotels) hours 1441 18385 38
Volunteer hours (Commercial Properties, Clubs & Services) hours 64 38
Volunteer hours (Group Performance) hours 129 38
Volunteer hours (Hotels) hours 419 38

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2006-08 2017 2018 2019
Direct GHG Emissions (Scope 1) tCO2e 23000 21000
Indirect Energy Emissions (Scope 2) tCO2e 78000 75000
Total GHG Emissions tonnes CO2e 298.3 32.1 101000 98000
Total GHG Emissions Intensity (By Area) kg CO2e per m2 154 150

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Total Hazardous Waste tonnes 3610 6895 7071

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Diversion Rate of Non-Hazardous Waste % None None
Non-Hazardous Waste Recycled tonnes 580 3505 3588

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Diesel Fuel Consumption TJ 162
Energy Consumption Intensity (By Area) MJ per m2 1325 1278
Natural Gas Consumption TJ 445
Purchased Electricity TJ 42
Total Direct Energy Consumption GJ 162 570000 540000
Total Energy Consumption GJ 768 1722000 1667000
Total Indirect Energy Consumption GJ 42 1157000 1127000
Total Non-Renewable Fuel Consumption TJ 162

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Water Consumption 000 m3 699 1432 1559

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2019
Investment in Energy-saving and Emission-reduction Technology Transformation HK$m 1590

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2017 2018 2019
Number of Total Employees 7534 7594 7451
Percentage of Employees Aged Above 50 % 18.2
Percentage of Employees Aged Below 30 % 34.1
Percentage of Female Employees % 21.3 42.6 41.6
Percentage of Full-time Employees % 58.1

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2017 2018 2019
Turnover Rate of Employees Aged 30-50 % 17 17.2
Turnover Rate of Employees Aged Above 50 % 15.8 12.3
Turnover Rate of Employees Aged Below 30 % 37.4 31.6
Turnover Rate of Total Employees % 41.9 21.9 19.7

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2017
Number of Fatalities as a Result of Work-related Injuries 5.3
Number of Work-related Fatalities 5.3

Lost days due to work injury.

Standard Indicator Unit 2017 2018 2019
Lost Days Due to Work-related Injuries days per 100 employees 57.6 66.5
Lost Time Injury Frequency Rate (LTIFR/LTIR) 3.1

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2017
Average Training Hours per Employee 13.9

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2006-08 2017 2018 2019
Total Cash Donations HK$’000 652 2519 2025
Total In-kind Donations HK$’000 2469 7502 7403
Total Social Investment HK$'000 2730 6684
Total Volunteer Service Hours hours 1790 21298 22558 19562