2019 CORPORATE SOCIAL RESPONSIBILIY REPORT

Company: CEB BANK (6818)
Year: 2019
Published: 2020-03-27
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2017 2018 2019 Report Pages
Direct discharges & emissions (Category I) Ton 6018.65 6207.58 6529.57 48
Indirect discharges & emissions (Category II) Ton 57454.46 65460.96 63362.09 48
Nitrogen oxide emissions Ton 0.57 0.55 0.44 48

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Greenhouse gas emissions per capita (Category I & Category II) Ton/person 3.32 3.81 3.57 48
Greenhouse gas emissions per square meter of floor area (Category I & Category II) Ton/m2 0.1 0.11 0.11 48
Sulfur dioxide emissions Ton 0.01 0.01 0.01 48
Total greenhouse gas emissions (Category I & Category II) Ton 63486.54 71661.43 68891.66 48

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Hazardous waste discharges per capita Ton/person 0.0003 0.0003 0.0004 48
Hazardous waste discharges per square meter of floor area Ton/m2 0.00002 0.00003 0.00004 48
Total hazardous waste discharges Ton 6 6 7 48

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Non-hazardous waste discharges Ton 1631.81 2010.2 1753.22 48
Non-hazardous waste discharges per capita Ton/person 0.08 0.11 0.09 48
Non-hazardous waste discharges per square meter of floor area Ton/m2 0.002 0.003 0.003 48

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Diesel consumption of facilities / 1913.71 6285.94 4888.06 48, 49
Direct energy consumption MWh 27646.53 24244.6 22007.78 49
Energy consumption per capita MWh/person 5.58 6.25 5.75 49
Energy consumption per square meter of floor area MWh/m2 0.17 0.18 0.16 49
Fuel consumption of corporate vehicles /, 5150.60, 5156.66 6167.35 6184.17 5411.51 48, 49
Gas consumption / 14200.83 2302.44 11710.18 48, 49
Indirect energy consumption MWh 79704.23 93262.74 88825.33 49
Purchased electricity power MWh 79704.23 93262.74 88825.33 48, 49
Purchased electricity power consumption of the Head Office MWh 30261.56 31731.055 33214.41 49
Total energy consumption MWh 107350.76 117507.34 110833.1 49

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Daily water consumption Ton 637348.18 501748.5 516587.02 49
Daily water consumption of the Head Office Ton 92027 102405 103852 49
Daily water consumption per capita Ton 33.11 26.7 26.79 49
Daily water consumption per square meter of floor area Ton/m2 1.01 0.75 0.76 49

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2017 2018 2019 Report Pages
Total copy paper consumption Ton / 701.98 480.3 49

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Labor contract signing rate % 100 100 100 47
Number of disabled employees Person 18 16 19 47
Number of employees Person 44066 44882 45618 46
Number of employees aged 30 to 39 years old Person 16817 18530 20566 47
Number of employees aged >40 years old Person 7019 7391 7825 47
Number of employees aged ≤29 years old Person 20230 19061 17227 47
Number of employees below bachelor's degree Person 7494 7048 6417 47
Number of employees in the Head Office Person 6435 6801 6827 47
Number of employees with bachelor's degree Person 30555 31527 32459 47
Number of employees with master's degree and above Person 6017 6407 6742 47
Number of ethnic minority employees Person 1244 1306 1344 46
Number of female employees Person 24374 24874 25332 46
Number of foreign employees (including head office and all branches in mainland China) Person 8 5 9 47
Number of grassroots employees Person 39431 40197 40743 47
Number of male employees Person 19692 20108 20286 46
Number of middle-level officials Person 4284 4441 4489 47
Number of new employees Person 4414 4538 3767 46
Number of senior management members Person 351 344 386 47
Proportion of disabled employees % 0.04% 0.04% 0.04% 47
Ratio of male to female employees 0.8 0.8 0.8 46
Social security coverage rate % 100 100 100 47
Total assets RMB1 million, trillion RMB 4088243 4357332 4733143 4, 46

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Employee turnover rate % 4.74 5.86 4.65 47
Employee turnover rate for 30 to 39 years old % 5.39 5.88 5.01 47
Employee turnover rate for >40 years old % 2.79 1.95 1.73 47
Employee turnover rate for ≤29 years old % 4.87 7.72 5.52 47
Operating income RMB1 million, billion RMB 91850 110244 132812 4, 46

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2017 2018 2019 Report Pages
Middle-level management personnel training Person-time 49531 49765 47
Number of Level 1 service experts rated by the Bank Person 89 139 147 47
Number of Level 2 service experts rated by the Bank Person 341 591 789 47
Number of innovative projects incubated by the Technological Innovation Lab (IT Department) 5 11 8 47
Number of staff training programs Session 5996 7051 7099 47
Primary-level staff training Person-time 400930 362291 47
Staff training Person-time 342379 453201 414042 47

The average training hours completed per employee by gender and employee category.

Indicator Unit 2018 2019 Report Pages
Senior management personnel training Person-time 2740 1986 47

Number of suppliers by geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Balance of agriculture-related loans RMB1 million 297155 310289 341605 46
Balance of green credit RMB1 million 74900 78400 90699 46
Balance of loans to small and micro enterprises RMB1 million 400278 452133 500482 46
Balance of new urbanization construction loans RMB1 million / 163224 153200 46
Balance sheet of three strategies asset trillion RMB 1.251 4
Green credit balance billion RMB 269.9 4
Increase in insurance asset % 28.16 4
NPL ratio % 1.56 4
Number of community banks 619 596 578 48
Number of corporate account opening handled bankwide 82233 147910 181868 47
Number of private banking customers 24666 27954 32207 48
SME (small and micro enterprise) loan balance billion RMB 384.7 4
SME (small and micro enterprise) loan balance year-on-year increase % 11.1 4

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2017 2018 2019 Report Pages
Supplier review coverage rate % 100 100 100 48

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2017 2018 2019 Report Pages
CEB Cloud Fee Payment items items 7000 4
CEB Cloud Fee Payment users million users 378 4
Customer complaint closing rate % 100 100 100 48
Number of customer complaints received 13550 5613 48
Number of mobile banking customers 10000 accounts 3205 3736 48
Satisfaction rate for customer complaints % 99.8 99.88 48

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2018 2019 Report Pages
Number of integrity records established for leading officials 7398 7576 47

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2017 2018 2019 Report Pages
Belt and Road Initiative related business balance billion RMB 78.512 4
Centralized publicity and education activities 10000 times 1 1.24 2.2 48
Everbright Urban Charity Map cities cities 113 4
Public welfare program 'Water Cellar for Mothers' consecutive years years 15 4
Public welfare program 'Water Cellar for Mothers' people benefited people 140000 4
Total number of outlets participating in financial knowledge publicity and education activities 1504 1436 48

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2017 2018 2019 Report Pages
Amount allocated to related enterprises for epidemic control billion RMB 20 4
Charitable donations RMB10000 803 1213 1951 48
Cost of Sunshine Care Fund of the Head Office RMB10000 5.5 272.34 314.42 47
Employee volunteer hours Hour 3162 3783 48
Everbright Urban Charity Map employees participated employees 21000 4
Everbright Urban Charity Map events events 150 4
Goods from 40 national-level poverty-stricken counties sold cumulatively billion RMB 2.5054 4
People supported by Sunshine Care Fund of the Head Office Person-time 270 273 47
Total revenue of Sunshine Care Fund of the Head Office RMB10000 30.48 421.41 776.54 47
Year-on-year increase of NPL ratio percentage points 0.03 4
Year-on-year increase of net profit % 7.55 4
Year-on-year increase of net profit attributable to shareholders % 10.13 4
Year-on-year increase of profit % 4.2 4

The types of emissions and respective emissions data.

Standard Indicator Unit 2017 2018 2019
NOâ‚“ Emissions Ton 0.57 0.55 0.44
SOâ‚“ Emissions Ton 0.01 0.01 0.01

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Total GHG Emissions Ton 63486.54 71661.43 68891.66
Total GHG Emissions Intensity (By Area) Ton/m2 0.1 0.11 0.11
Total GHG Emissions Intensity (By Employee) Ton/person 3.32 3.81 3.57

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Total Hazardous Waste Ton 6 6 7

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Non-Hazardous Waste Disposed Ton 1631.81 2010.2 1753.22
Total Non-Hazardous Waste Intensity (By Area) Ton/m2 0.002 0.003 0.003
Total Non-Hazardous Waste Intensity (By Employee) Ton/person 0.08 0.11 0.09

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Diesel Fuel Consumption 1913.71 1652.77 1299.8
Energy Consumption Intensity (By Area) MWh/m2 0.17 0.18 0.16
Energy Consumption Intensity (By Employee) MWh/person 5.58 6.25 5.75
Natural Gas Consumption 2776.78 2302.44 2367.1
Purchased Electricity MWh 79704.23 93262.74 88825.33
Total Direct Energy Consumption MWh 27646.53 24244.6 22007.78
Total Energy Consumption MWh 107350.76 117507.34 110833.1
Total Indirect Energy Consumption MWh 79704.23 93262.74 88825.33

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Water Consumption Ton 637348.18 501748.5 516587.02
Water Consumption in Office Ton 92027 102405 103852

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2017 2018 2019
Number of Bachelor's Degree Employees Person 30555 31527 32459
Number of Below Junior College Employees Person 7494 7048 6417
Number of Employees Aged 30-50 Person 16817 18530 20566
Number of Employees Aged Above 50 Person 7019 7391 7825
Number of Employees Aged Below 30 Person 20230 19061 17227
Number of Female Employees Person 24374 24874 25332
Number of General Employees Person 39431 40197 40743
Number of Male Employees Person 19692 20108 20286
Number of Master's Degree Employees Person 6017 6407 6742
Number of Middle Management Employees Person 4284 4441 4489
Number of New Employees Person 4414 4538 3767
Number of Senior Management Employees Person 351 344 386
Number of Total Employees Person 44066 44882 45618
Percentage of Bachelor's Degree Employees % 69.36 70.25 71.19
Percentage of Below Junior College Employees % 17.01 15.7 14.07
Percentage of Employees Aged 30-50 % 38.18 41.28 45.09
Percentage of Employees Aged Above 50 % 15.93 16.47 17.15
Percentage of Employees Aged Below 30 % 45.91 42.48 37.78
Percentage of Female Employees % 55.29 55.4 55.52
Percentage of General Employees % 89.48 89.54 89.36
Percentage of Male Employees % 44.71 44.8 44.48
Percentage of Master's Degree Employees % 13.66 14.28 14.79
Percentage of Middle Management Employees % 9.72 9.89 9.84
Percentage of New Employees % 10.02 10.11 8.26
Percentage of Senior Management Employees % 0.8 0.77 0.85

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2017 2018 2019
Turnover Rate of Employees Aged 30-50 % 5.39 5.88 5.01
Turnover Rate of Employees Aged Below 30 % 4.87 7.72 5.52
Turnover Rate of Total Employees % 4.74 5.86 4.65

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2017 2018 2019
Number of Staff Training Programs Session 5996 7051 7099
Total Number of Staff Trained Person-time 342379 453201 414042

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2018 2019
Average Training Hours (Senior Management) Person-time 2740 1986

Description of measures to review employment practices to avoid child and forced labour.

Standard Indicator Unit
Number of Violation Cases Related to Child Labour or Forced Labour

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2017 2018 2019
Percentage of Critical Suppliers Covered by CSR Audit % 100 100 100

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Standard Indicator Unit
Number of Recalled Products for Safety and Health Reasons

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2017 2018 2019
Complaints Handling Rate % 100 100 100
Satisfaction Rate of Customer Complaint Handling % 99.8 99.88
Total Number of Customer Complaints 13550 5613

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2018 2019
Number of Employees Participating in Volunteer Activities employees 21000
Number of Participations in Volunteer Activities Person-time 270 273
Number of Volunteer Activities Sessions events 150
Total Volunteer Service Hours Hour 3162 3783