2018 CHINA PACIFIC INSURANCE CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| NOx emissions | grams | 578138.64 | 783503.48 | 591228.2 | 34 |
| Particle emissions | grams | 50060.64 | 82181.81 | 53378.85 | 34 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emission (Direct greenhouse gas emission from fuel combustion, CO2 equivalent) | tons | 679.09 | 600.78 | 647.29 | 34 |
| Greenhouse gas emission (Indirect greenhouse gas emission from electricity consumption, CO2 equivalent) | tons | 44867.63 | 57376.44 | 56740.65 | 34 |
| Greenhouse gas emission (Other greenhouse gas emission, CO2 equivalent) | tons | 2974.13 | 4030.51 | 3492.03 | 34 |
| SO2 emissions | grams | 3079.57 | 7854.51 | 7255.59 | 34 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Waste disposal - Auction of electronic waste (pcs) | pcs | 1301 | 1115 | 1335 | 35 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Amount of office paper recycled (Anxin Agricultural Insurance) | Kilos | 1221 | 34 | ||
| Amount of office paper recycled (CPIC AMC) | Kilos | 1500 | 1600 | 1500 | 34 |
| Amount of office paper recycled (CPIC Allianz) | Kilos | 260 | 275 | 285 | 34 |
| Amount of office paper recycled (CPIC Group) | Kilos | 285 | 321 | 299 | 34 |
| Amount of office paper recycled (CPIC Life) | Kilos | 1060 | 3200 | 2200 | 34 |
| Amount of office paper recycled (CPIC PAC) | Kilos | 3590 | 3654 | 4810 | 34 |
| Amount of office paper recycled (CPIC SL(Macao)) | Kilos | 270 | 270 | 265 | 34 |
| Amount of office paper recycled (Changjiang Pension) | Kilos | 2500 | 2600 | 3000 | 34 |
| Office paper usage (Anxin Agricultural Insurance) | Kilos | 2560 | 1965 | 2318 | 34 |
| Office paper usage (CPIC AMC) | Kilos | 2100 | 2300 | 2000 | 34 |
| Office paper usage (CPIC Allianz) | Kilos | 950 | 900 | 962 | 34 |
| Office paper usage (CPIC Group) | Kilos | 5525 | 5736 | 5797 | 34 |
| Office paper usage (CPIC HK) | Kilos | 4500 | 4500 | 4125 | 34 |
| Office paper usage (CPIC Life) | Kilos | 3120 | 3162 | 2960 | 34 |
| Office paper usage (CPIC PAC) | Kilos | 4806 | 4871 | 5560 | 34 |
| Office paper usage (CPIC SL(Macao)) | Kilos | 600 | 513 | 660 | 34 |
| Office paper usage (Changjiang Pension) | Kilos | 2967 | 3175 | 3688 | 34 |
| Waste disposal - Used electronic equipment (sets) | sets | 34.8 | 2.4 | 35 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Data center power consumption (10000 KWh) | 2450 | 2450 | 3038 | 34 | |
| Electricity consumption per square meter (Anxin Agricultural Insurance) | KWh/square meter | 132 | 34 | ||
| Electricity consumption per square meter (CPIC AMC) | KWh/square meter | 258 | 34 | ||
| Electricity consumption per square meter (CPIC Allianz) | KWh/square meter | 38 | 34 | ||
| Electricity consumption per square meter (CPIC Group) | KWh/square meter | 106 | 34 | ||
| Electricity consumption per square meter (CPIC HK) | KWh/square meter | 80 | 34 | ||
| Electricity consumption per square meter (CPIC Life) | KWh/square meter | 126 | 34 | ||
| Electricity consumption per square meter (CPIC PAC) | KWh/square meter | 35 | 34 | ||
| Electricity consumption per square meter (Changjiang Pension) | KWh/square meter | 89 | 34 | ||
| Natural gas consumption of office buildings (CPIC Allianz) | cubic meters | 17000 | 34 | ||
| Natural gas consumption of office buildings (CPIC Group) | cubic meters | 252679 | 142587 | 149043 | 34 |
| Natural gas consumption of office buildings (CPIC Life) | cubic meters | 12991 | 51221 | 69266 | 34 |
| Natural gas consumption of office buildings (CPIC PAC) | cubic meters | 23302 | 98644 | 87360 | 34 |
| Natural gas consumption of office buildings (Changjiang Pension) | cubic meters | 2936 | 34 | ||
| Office buildings electricity consumption (Anxin Agricultural Insurance) | KWh | 965799 | 1073610 | 1159499 | 34 |
| Office buildings electricity consumption (CPIC AMC) | KWh | 3202260 | 3091380 | 298682 | 34 |
| Office buildings electricity consumption (CPIC Allianz) | KWh | 98123 | 130060 | 98642 | 34 |
| Office buildings electricity consumption (CPIC Group) | KWh | 4005106 | 3077422 | 3047320 | 34 |
| Office buildings electricity consumption (CPIC HK) | KWh | 33492 | 35873 | 36744 | 34 |
| Office buildings electricity consumption (CPIC Life) | KWh | 1931107 | 1305779 | 1292307 | 34 |
| Office buildings electricity consumption (CPIC PAC) | KWh | 3972385 | 1391079 | 2015228 | 34 |
| Office buildings electricity consumption (Changjiang Pension) | KWh | 867428 | 834616 | 651197 | 34 |
| Total investment in infrastructure sector asset management plans | billion RMB | 181.222 | 13 | ||
| Total office buildings electricity consumption (10000 KWh) | 18950 | 22247 | 25628 | 34 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Water consumption of office buildings - Anxin Agricultural Insurance (ton) | ton | 6483 | 5619 | 5149 | 35 |
| Water consumption of office buildings - CPIC AMC (ton) | ton | 5292 | 6073 | 6204 | 35 |
| Water consumption of office buildings - CPIC Allianz (ton) | ton | 1600 | 1992 | 2585 | 35 |
| Water consumption of office buildings - CPIC Group (ton) | ton | 48465 | 41269 | 48572 | 35 |
| Water consumption of office buildings - CPIC HK (ton) | ton | 2099 | 2099 | 3 | 35 |
| Water consumption of office buildings - CPIC Life (ton) | ton | 17454 | 33051 | 28586 | 35 |
| Water consumption of office buildings - CPIC P&C (ton) | ton | 28427 | 40480 | 44019 | 35 |
| Water consumption per capita - Anxin Agricultural Insurance (ton) | ton | 30 | 26 | 24 | 35 |
| Water consumption per capita - CPIC AMC (ton) | ton | 25 | 24.5 | 24 | 35 |
| Water consumption per capita - CPIC Allianz (ton) | ton | 11 | 11 | 11 | 35 |
| Water consumption per capita - CPIC Group (ton) | ton | 37.8 | 32.3 | 37.9 | 35 |
| Water consumption per capita - CPIC HK (ton) | ton | 52 | 52 | 0.07 | 35 |
| Water consumption per capita - CPIC P&C (ton) | ton | 37.8 | 22.4 | 22 | 35 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Chengdu Data Center PUE | 2.28 | 2.03 | 1.99 | 34 | |
| Total Data Room PUE | 1.78 | 1.75 | 1.73 | 34 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Asset Management Business Group AuM | RMB billion | 1703.517 | 2047.661 | 21 |
| Asset Management Business Third-Party AuM | RMB billion | 337.267 | 470.295 | 21 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Conference call (times) | 2916 | 2533 | 871 | 34 | |
| Corporate annuity participation rate - Anxin Agricultural Insurance (%) | % | 120 | 100 | 100 | 40 |
| Corporate annuity participation rate - CPIC AMC (%) | % | 100 | 100 | 100 | 40 |
| Corporate annuity participation rate - CPIC Group (headquarters) (%) | % | 100 | 100 | 100 | 40 |
| Corporate annuity participation rate - CPIC Hong Kong (%) | % | 100 | 100 | 100 | 40 |
| Corporate annuity participation rate - CPIC Life (%) | % | 100 | 91.8 | 91.8 | 40 |
| Corporate annuity participation rate - CPIC P&C (headquarters) (%) | % | 100 | 90 | 89.9 | 40 |
| Corporate annuity participation rate - CPIC SLM (%) | % | 100 | 100 | 100 | 40 |
| Corporate annuity participation rate - Changjiang Pension (%) | % | 100 | 100 | 100 | 40 |
| Corporate annuity participation rate - Yangtze River Pension (%) | % | 48.4 | 61.2 | 67.9 | 40 |
| Demised (persons) - CPIC Group (Headquarters) | persons | 1 | 37 | ||
| Demised (persons) - CPIC Life | persons | 1 | 37 | ||
| Dispatched laborers - Anxin Agricultural Insurance | 80 | 52 | 41 | 35 | |
| Dispatched laborers - CPIC AMC | 5 | 4 | 2 | 35 | |
| Dispatched laborers - CPIC Allianz | 3 | 3 | 3 | 35 | |
| Dispatched laborers - CPIC Group (Headquarters) | 122 | 143 | 122 | 35 | |
| Dispatched laborers - CPIC Life | 1140 | 1112 | 1172 | 35 | |
| Dispatched laborers - CPIC P&C | 3589 | 4604 | 5724 | 35 | |
| Dispatched laborers - CPIC SLIM | 1 | 1 | 1 | 35 | |
| Dispatched laborers - Changjiang Pension | 20 | 13 | 14 | 35 | |
| Distribution of economic value - Compensation and benefits paid (million yuan) | million yuan | 17444 | 19512 | 21733 | 40 |
| Distribution of economic value - State tax paid (million yuan) | million yuan | 12167 | 10225 | 14242 | 40 |
| Employee ethnic composition - Ethnic minority (persons) - Anxin Agricultural Insurance | persons | 3 | 3 | 3 | 38 |
| Employee ethnic composition - Ethnic minority (persons) - CPIC AMC | persons | 8 | 8 | 7 | 38 |
| Employee ethnic composition - Ethnic minority (persons) - CPIC Allianz | persons | 11 | 38 | ||
| Employee ethnic composition - Ethnic minority (persons) - CPIC Group (Headquarters) | persons | 31 | 23 | 45 | 38 |
| Employee ethnic composition - Ethnic minority (persons) - CPIC Life | persons | 2062 | 2421 | 2424 | 38 |
| Employee ethnic composition - Ethnic minority (persons) - CPIC P&C | persons | 46 | 2843 | 38 | |
| Employee ethnic composition - Ethnic minority (persons) - CPIC SLIM | persons | 1 | 1 | 1 | 38 |
| Employee ethnic composition - Ethnic minority (persons) - Changjiang Pension | persons | 12 | 13 | 38 | |
| Employee ethnic composition - Han (persons) - Anxin Agricultural Insurance | persons | 437 | 417 | 381 | 38 |
| Employee ethnic composition - Han (persons) - CPIC AMC | persons | 211 | 227 | 243 | 38 |
| Employee ethnic composition - Han (persons) - CPIC Allianz | persons | 337 | 38 | ||
| Employee ethnic composition - Han (persons) - CPIC Group (Headquarters) | persons | 1476 | 1649 | 1921 | 38 |
| Employee ethnic composition - Han (persons) - CPIC Life | persons | 38281 | 39229 | 40052 | 38 |
| Employee ethnic composition - Han (persons) - CPIC P&C | persons | 652 | 54951 | 38 | |
| Employee ethnic composition - Han (persons) - CPIC SLIM | persons | 33 | 22 | 55 | 38 |
| Employee ethnic composition - Han (persons) - Changjiang Pension | persons | 339 | 362 | 38 | |
| Gender composition of staff - all employees - Female (persons) - Anxin Agricultural Insurance | persons | 216 | 204 | 184 | 38 |
| Gender composition of staff - all employees - Female (persons) - CPIC AMC | persons | 89 | 97 | 103 | 38 |
| Gender composition of staff - all employees - Female (persons) - CPIC Allianz | persons | 137 | 160 | 211 | 38 |
| Gender composition of staff - all employees - Female (persons) - CPIC Group (Headquarters) | persons | 659 | 770 | 784 | 38 |
| Gender composition of staff - all employees - Female (persons) - CPIC HK | persons | 22 | 8 | 38 | |
| Gender composition of staff - all employees - Female (persons) - CPIC Life | persons | 24670 | 25354 | 26125 | 38 |
| Gender composition of staff - all employees - Female (persons) - CPIC P&C | persons | 25727 | 26459 | 27953 | 38 |
| Gender composition of staff - all employees - Female (persons) - CPIC SLIM | persons | 15 | 11 | 11 | 38 |
| Gender composition of staff - all employees - Female (persons) - Changjiang Pension | persons | 167 | 191 | 38 | |
| Labor-contract workers - Anxin Agricultural Insurance | 337 | 352 | 339 | 35 | |
| Labor-contract workers - CPIC AMC | 212 | 231 | 248 | 35 | |
| Labor-contract workers - CPIC Allianz | 227 | 274 | 345 | 35 | |
| Labor-contract workers - CPIC Group (Headquarters) | 1507 | 1672 | 1666 | 35 | |
| Labor-contract workers - CPIC Life | 39936 | 40292 | 41667 | 35 | |
| Labor-contract workers - CPIC P&C | 47796 | 49069 | 51916 | 35 | |
| Labor-contract workers - CPIC SLIM | 33 | 22 | 53 | 35 | |
| Labor-contract workers - Changjiang Pension | 300 | 351 | 395 | 35 | |
| Localization ratio of CPIC HK's employees (%) | % | 95 | 95 | 84 | 40 |
| Number of employees | 97032 | 101887 | 107741 | 4, 5 | |
| Number of employees (30 years old or under) - Anxin Agricultural Insurance | 101 | 73 | 38 | ||
| Number of employees (30 years old or under) - CPIC AMC | 57 | 58 | 38 | ||
| Number of employees (30 years old or under) - CPIC Allianz | 77 | 80 | 38 | ||
| Number of employees (30 years old or under) - CPIC Group (Headquarters) | 652 | 591 | 860 | 38 | |
| Number of employees (30 years old or under) - CPIC HK | 2 | 9 | 38 | ||
| Number of employees (30 years old or under) - CPIC Life | 14965 | 15563 | 38 | ||
| Number of employees (30 years old or under) - CPIC P&C | 20199 | 22256 | 38 | ||
| Number of employees (30 years old or under) - CPIC SLIM | 6 | 5 | 38 | ||
| Number of employees (30 years old or under) - Changjiang Pension | 86 | 127 | 38 | ||
| Number of employees (31-40 years old) - Anxin Agricultural Insurance | 154 | 153 | 161 | 38 | |
| Number of employees (31-40 years old) - CPIC AMC | 105 | 116 | 130 | 38 | |
| Number of employees (31-40 years old) - CPIC Allianz | 125 | 156 | 197 | 38 | |
| Number of employees (31-40 years old) - CPIC Group (Headquarters) | 613 | 772 | 804 | 38 | |
| Number of employees (31-40 years old) - CPIC HK | 8 | 9 | 12 | 38 | |
| Number of employees (31-40 years old) - CPIC Life | 14323 | 14924 | 16180 | 38 | |
| Number of employees (31-40 years old) - CPIC P&C | 267 | 288 | 22586 | 38 | |
| Number of employees (31-40 years old) - CPIC SLIM | 16 | 11 | 24 | 38 | |
| Number of employees (31-40 years old) - Changjiang Pension | 127 | 176 | 188 | 38 | |
| Number of employees (41-50 years old) - Anxin Agricultural Insurance | 95 | 91 | 84 | 38 | |
| Number of employees (41-50 years old) - CPIC AMC | 44 | 45 | 56 | 38 | |
| Number of employees (41-50 years old) - CPIC Allianz | 26 | 33 | 44 | 38 | |
| Number of employees (41-50 years old) - CPIC Group (Headquarters) | 178 | 262 | 223 | 38 | |
| Number of employees (41-50 years old) - CPIC HK | 20 | 18 | 14 | 38 | |
| Number of employees (41-50 years old) - CPIC Life | 8740 | 8871 | 9091 | 38 | |
| Number of employees (41-50 years old) - CPIC P&C | 155 | 205 | 10406 | 38 | |
| Number of employees (41-50 years old) - CPIC SLIM | 8 | 5 | 18 | 38 | |
| Number of employees (41-50 years old) - Changjiang Pension | 56 | 76 | 69 | 38 | |
| Number of employees (51 years old or above) - Anxin Agricultural Insurance | 80 | 75 | 66 | 38 | |
| Number of employees (51 years old or above) - CPIC AMC | 8 | 6 | 9 | 38 | |
| Number of employees (51 years old or above) - CPIC Allianz | 2 | 7 | 7 | 38 | |
| Number of employees (51 years old or above) - CPIC Group (Headquarters) | 64 | 83 | 79 | 38 | |
| Number of employees (51 years old or above) - CPIC HK | 5 | 4 | 8 | 38 | |
| Number of employees (51 years old or above) - CPIC Life | 2315 | 2292 | 2325 | 38 | |
| Number of employees (51 years old or above) - CPIC P&C | 59 | 66 | 2566 | 38 | |
| Number of employees (51 years old or above) - CPIC SLIM | 2 | 2 | 3 | 38 | |
| Number of employees (51 years old or above) - Changjiang Pension | 6 | 13 | 11 | 38 | |
| Number of employees - Anxin Agricultural Insurance | 440 | 420 | 364 | 35 | |
| Number of employees - CPIC AMC | 227 | 235 | 244 | 35 | |
| Number of employees - CPIC Allianz | 304 | 277 | 348 | 35 | |
| Number of employees - CPIC Group (Headquarters) | 1629 | 1815 | 2092 | 35 | |
| Number of employees - CPIC HK | 46 | 44 | 44 | 35 | |
| Number of employees - CPIC Life | 40343 | 41650 | 43078 | 35 | |
| Number of employees - CPIC P&C | 51665 | 53282 | 57784 | 35 | |
| Number of employees - CPIC SLIM | 34 | 23 | 25 | 35 | |
| Number of employees - Changjiang Pension | 326 | 370 | 414 | 35 | |
| Number of employees with disabilities - Anxin Agricultural Insurance | persons | 1 | 39 | ||
| Number of employees with disabilities - CPIC SLIM | persons | 1 | 39 | ||
| Number of female employees - Anxin Agricultural Insurance | persons | 28 | 39 | ||
| Number of female employees - CPIC AMC | persons | 3 | 39 | ||
| Number of female employees - CPIC Allianz | persons | 1 | 39 | ||
| Number of female employees - CPIC Group (Headquarters) | persons | 27 | 39 | ||
| Number of female employees - CPIC HK | persons | 1 | 39 | ||
| Number of female employees - CPIC Life | persons | 511 | 39 | ||
| Number of female employees - CPIC P&C | persons | 83 | 39 | ||
| Number of female employees - CPIC SLIM | persons | 6 | 39 | ||
| Number of female employees - Changjiang Pension | persons | 2 | 39 | ||
| Number of female employees who returned to work from maternity leave - Anxin Agricultural Insurance | 13 | 11 | 8 | 36 | |
| Number of female employees who returned to work from maternity leave - CPIC AMC | 4 | 5 | 7 | 36 | |
| Number of female employees who returned to work from maternity leave - CPIC Allianz | 1 | 4 | 5 | 36 | |
| Number of female employees who returned to work from maternity leave - CPIC Group (Headquarters) | 29 | 45 | 53 | 36 | |
| Number of female employees who returned to work from maternity leave - CPIC Life | 24 | 21 | 1042 | 36 | |
| Number of female employees who returned to work from maternity leave - CPIC P&C | 13 | 12 | 1091 | 36 | |
| Number of female employees who returned to work from maternity leave - Changjiang Pension | 8 | 5 | 12 | 36 | |
| Number of male employees - Anxin Agricultural Insurance | persons | 200 | 39 | ||
| Number of male employees - CPIC AMC | persons | 147 | 39 | ||
| Number of male employees - CPIC Allianz | persons | 137 | 39 | ||
| Number of male employees - CPIC Group (Headquarters) | persons | 1268 | 39 | ||
| Number of male employees - CPIC HK | persons | 23 | 39 | ||
| Number of male employees - CPIC Life | persons | 16961 | 39 | ||
| Number of male employees - CPIC P&C | persons | 29841 | 39 | ||
| Number of male employees - CPIC SLIM | persons | 33 | 39 | ||
| Number of male employees - Changjiang Pension | persons | 223 | 39 | ||
| Number of male employees who returned to work from paternity leave - CPIC HK | 1 | 1 | 1 | 36 | |
| Number of male employees who returned to work from paternity leave - CPIC Life | 5 | 36 | |||
| Number of male employees who returned to work from paternity leave - CPIC P&C | 3 | 10 | 587 | 36 | |
| Number of male employees who took paternity leave - Anxin Agricultural Insurance | 6 | 4 | 4 | 36 | |
| Number of male employees who took paternity leave - CPIC AMC | 1 | 5 | 36 | ||
| Number of male employees who took paternity leave - CPIC Allianz | 4 | 4 | 9 | 36 | |
| Number of male employees who took paternity leave - CPIC Group (Headquarters) | 33 | 46 | 46 | 36 | |
| Number of male employees who took paternity leave - CPIC HK | 1 | 1 | 1 | 36 | |
| Number of male employees who took paternity leave - CPIC Life | 3 | 5 | 262 | 36 | |
| Number of male employees who took paternity leave - CPIC P&C | 2 | 10 | 604 | 36 | |
| Number of male employees who took paternity leave - CPIC SLIM | 2 | 36 | |||
| Number of male employees who took paternity leave - Changjiang Pension | 7 | 6 | 6 | 36 | |
| Number of male management - Anxin Agricultural Insurance | persons | 57 | 39 | ||
| Number of male management - CPIC AMC | persons | 22 | 39 | ||
| Number of male management - CPIC Allianz | persons | 6 | 39 | ||
| Number of male management - CPIC Group (Headquarters) | persons | 67 | 39 | ||
| Number of male management - CPIC HK | persons | 6 | 39 | ||
| Number of male management - CPIC Life | persons | 188 | 39 | ||
| Number of male management - CPIC P&C | persons | 238 | 39 | ||
| Number of male management - CPIC SLIM | persons | 2 | 39 | ||
| Number of male management - Changjiang Pension | persons | 7 | 39 | ||
| Number of new employees - Anxin Agricultural Insurance | -87 | 49 | 15 | 35 | |
| Number of new employees - CPIC AMC | 46 | 35 | 33 | 35 | |
| Number of new employees - CPIC Allianz | 136 | 80 | 113 | 35 | |
| Number of new employees - CPIC Group (Headquarters) | 330 | 363 | 511 | 35 | |
| Number of new employees - CPIC HK | 19 | 6 | 20 | 35 | |
| Number of new employees - CPIC Life | 1283 | 1307 | 1508 | 35 | |
| Number of new employees - CPIC P&C | 3299 | 4803 | 8920 | 35 | |
| Number of new employees - CPIC SLIM | 1 | 3 | 35 | ||
| Number of new employees - Changjiang Pension | 88 | 85 | 69 | 35 | |
| Number of participants in Convention of Top Agents | people | 300000 | 19 | ||
| Our minimum wage / local minimum wage - Anxin Agricultural Insurance | 120 | 100 | 100 | 40 | |
| Our minimum wage / local minimum wage - CPIC AMC | 137 | 130 | 124 | 40 | |
| Our minimum wage / local minimum wage - CPIC Allianz | 104 | 220 | 219 | 40 | |
| Our minimum wage / local minimum wage - CPIC Group (Headquarters) | 240 | 215 | 226 | 40 | |
| Our minimum wage / local minimum wage - CPIC HK | 170 | 160 | 150 | 40 | |
| Our minimum wage / local minimum wage - CPIC Life | 247 | 238 | 215 | 40 | |
| Our minimum wage / local minimum wage - CPIC P&C | 188 | 199 | 168 | 40 | |
| Our minimum wage / local minimum wage - CPIC SLM | 104 | 113 | 107 | 40 | |
| Our minimum wage / local minimum wage - Changjiang Pension | 116 | 116 | 117 | 40 | |
| People who received Fang Pin Bao payments in Wei County | people | 742 | 8 | ||
| Per capita FYP (First Year Premium) at Convention of Top Agents | RMB | 113000 | 19 | ||
| Proportion of non-local employees (%) (CPIC HK) | % | 5 | 5 | 16 | 40 |
| Proportion of non-local employees (%) (the management, CPIC HK) | % | 100 | 100 | 100 | 40 |
| Re-employed after retirement - Anxin Agricultural Insurance | 23 | 16 | 4 | 35 | |
| Re-employed after retirement - CPIC Group (Headquarters) | 4 | 35 | |||
| Re-employed after retirement - CPIC Life | 267 | 246 | 237 | 35 | |
| Re-employed after retirement - CPIC P&C | 310 | 219 | 154 | 35 | |
| Re-employed after retirement - Changjiang Pension | 6 | 6 | 5 | 35 | |
| Starting salary of employees (yuan) - Anxin Agricultural Insurance | yuan | 3500 | 3500 | 3500 | 35 |
| Starting salary of employees (yuan) - CPIC AMC | yuan | 4300 | 4400 | 4384 | 35 |
| Starting salary of employees (yuan) - CPIC Allianz | yuan | 5300 | 5000 | 5300 | 35 |
| Starting salary of employees (yuan) - CPIC Group (Headquarters) | yuan | 5250 | 5250 | 5580 | 35 |
| Starting salary of employees (yuan) - CPIC HK | yuan | 9000 | 9000 | 9500 | 35 |
| Starting salary of employees (yuan) - CPIC Life | yuan | 5424 | 5475 | 5675 | 35 |
| Starting salary of employees (yuan) - CPIC P&C | yuan | 4120 | 4600 | 4585 | 35 |
| Starting salary of employees (yuan) - CPIC SLIM | yuan | 2280 | 2600 | 2600 | 35 |
| Starting salary of employees (yuan) - Changjiang Pension | yuan | 2563 | 2575 | 2825 | 35 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Number of employees who resigned - Anxin Agricultural Insurance | 33 | 29 | 33 | 36 | |
| Number of employees who resigned - CPIC AMC | 14 | 13 | 16 | 36 | |
| Number of employees who resigned - CPIC Allianz | 25 | 31 | 42 | 36 | |
| Number of employees who resigned - CPIC Group (Headquarters) | 159 | 197 | 211 | 36 | |
| Number of employees who resigned - CPIC HK | 18 | 10 | 17 | 36 | |
| Number of employees who resigned - CPIC Life | 3520 | 3052 | 3062 | 36 | |
| Number of employees who resigned - CPIC P&C | 1969 | 2576 | 8193 | 36 | |
| Number of employees who resigned - CPIC SLIM | 4 | 11 | 5 | 36 | |
| Number of employees who resigned - Changjiang Pension | 35 | 34 | 22 | 36 | |
| Number of employees who retired - Anxin Agricultural Insurance | 4 | 3 | 9 | 36 | |
| Number of employees who retired - CPIC AMC | 2 | 36 | |||
| Number of employees who retired - CPIC Group (Headquarters) | 7 | 10 | 6 | 36 | |
| Number of employees who retired - CPIC HK | 2 | 36 | |||
| Number of employees who retired - CPIC Life | 175 | 304 | 285 | 36 | |
| Number of employees who retired - CPIC P&C | 139 | 154 | 574 | 36 | |
| Number of employees who retired - CPIC SLIM | 1 | 36 | |||
| Number of employees who retired - Changjiang Pension | 1 | 36 | |||
| Number of employees who returned to work from maternity leave/paternity leave - Anxin Agricultural Insurance | 25 | 15 | 14 | 36 | |
| Number of employees who returned to work from maternity leave/paternity leave - CPIC AMC | 7 | 7 | 7 | 36 | |
| Number of employees who returned to work from maternity leave/paternity leave - CPIC Allianz | 4 | 6 | 1 | 36 | |
| Number of employees who returned to work from maternity leave/paternity leave - CPIC Group (Headquarters) | 29 | 45 | 53 | 36 | |
| Number of employees who returned to work from maternity leave/paternity leave - CPIC Life | 24 | 21 | 1222 | 36 | |
| Number of employees who returned to work from maternity leave/paternity leave - CPIC P&C | 15 | 13 | 1312 | 36 | |
| Number of employees who returned to work from maternity leave/paternity leave - Changjiang Pension | 8 | 5 | 12 | 36 | |
| Number of employees who were dismissed - Anxin Agricultural Insurance | 81 | 10 | 7 | 36 | |
| Number of employees who were dismissed - CPIC AMC | 1 | 36 | |||
| Number of employees who were dismissed - CPIC Allianz | 2 | 36 | |||
| Number of employees who were dismissed - CPIC Group (Headquarters) | 1 | 1 | 36 | ||
| Number of employees who were dismissed - CPIC HK | 1 | 36 | |||
| Number of employees who were dismissed - CPIC Life | 1 | 1 | 36 | ||
| Number of employees who were dismissed - CPIC P&C | 19 | 36 | |||
| Number of female employees who resigned - Anxin Agricultural Insurance | 11 | 8 | 16 | 36 | |
| Number of female employees who resigned - CPIC AMC | 3 | 7 | 6 | 36 | |
| Number of female employees who resigned - CPIC Allianz | 15 | 19 | 22 | 36 | |
| Number of female employees who resigned - CPIC Group (Headquarters) | 59 | 79 | 88 | 36 | |
| Number of female employees who resigned - CPIC HK | 11 | 10 | 10 | 36 | |
| Number of female employees who resigned - CPIC Life | 2045 | 1629 | 1659 | 36 | |
| Number of female employees who resigned - CPIC P&C | 969 | 1281 | 3357 | 36 | |
| Number of female employees who resigned - CPIC SLIM | 3 | 4 | 2 | 36 | |
| Number of female employees who resigned - Changjiang Pension | 21 | 7 | 8 | 36 | |
| Number of female employees who were dismissed - Anxin Agricultural Insurance | 38 | 7 | 4 | 36 | |
| Number of female employees who were dismissed - CPIC AMC | 1 | 36 | |||
| Number of female employees who were dismissed - CPIC HK | 1 | 36 | |||
| Number of female employees who were dismissed - CPIC Life | 1 | 36 | |||
| Number of female employees who were dismissed - CPIC P&C | 5 | 36 | |||
| Number of male employees who resigned - Anxin Agricultural Insurance | 22 | 21 | 17 | 36 | |
| Number of male employees who resigned - CPIC AMC | 11 | 6 | 10 | 36 | |
| Number of male employees who resigned - CPIC Allianz | 10 | 12 | 20 | 36 | |
| Number of male employees who resigned - CPIC Group (Headquarters) | 100 | 118 | 123 | 36 | |
| Number of male employees who resigned - CPIC HK | 7 | 7 | 7 | 36 | |
| Number of male employees who resigned - CPIC Life | 1575 | 1423 | 1403 | 36 | |
| Number of male employees who resigned - CPIC P&C | 990 | 1295 | 4836 | 36 | |
| Number of male employees who resigned - CPIC SLIM | 1 | 7 | 3 | 36 | |
| Number of male employees who resigned - Changjiang Pension | 14 | 27 | 14 | 36 | |
| Number of male employees who returned to work from paternity leave - Anxin Agricultural Insurance | 6 | 4 | 4 | 36 | |
| Number of male employees who returned to work from paternity leave - CPIC Allianz | 4 | 36 | |||
| Number of male employees who returned to work from paternity leave - CPIC Group (Headquarters) | 33 | 46 | 46 | 36 | |
| Number of male employees who were dismissed - Anxin Agricultural Insurance | 43 | 3 | 3 | 36 | |
| Number of male employees who were dismissed - CPIC AMC | 1 | 36 | |||
| Number of male employees who were dismissed - CPIC Allianz | 2 | 36 | |||
| Number of male employees who were dismissed - CPIC Group (Headquarters) | 1 | 1 | 36 | ||
| Number of male employees who were dismissed - CPIC Life | 1 | 36 | |||
| Number of male employees who were dismissed - CPIC P&C | 14 | 36 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Occupational injury (persons) - Anxin Agricultural Insurance | persons | 1 | 1 | 37 | |
| Occupational injury (persons) - CPIC AMC | persons | 1 | 37 | ||
| Occupational injury (persons) - CPIC Group (Headquarters) | persons | 2 | 37 | ||
| Occupational injury (persons) - CPIC Life | persons | 1 | 1 | 37 | |
| Occupational injury (persons) - Changjiang Pension | persons | 1 | 37 |
Lost days due to work injury.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Loss of working days due to occupational injury (days) - Anxin Agricultural Insurance | days | 110 | 154 | 37 | |
| Loss of working days due to occupational injury (days) - CPIC AMC | days | 63 | 37 | ||
| Loss of working days due to occupational injury (days) - CPIC Group (Headquarters) | days | 69 | 37 | ||
| Loss of working days due to occupational injury (days) - Changjiang Pension | days | 15 | 37 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Compensation for landslide-incurred accident in Chongqing | RMB | 510000 | 24 |
| Compensation for landslide-incurred accident in Chongqing completed in | hours | 36 | 24 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2014 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|
| Number of agents at Convention of Top Agents | agents | 154000 | 19 | |||
| Number of employees participated in first aid training or recurrent training at CPIC headquarters | people | 202 | 19 | |||
| Number of employees who obtained American Heart Saver International First Aid Certificate | people | 40 | 19 | |||
| Number of finalists at Convention of Top Agents | finalists | 6886 | 19 | |||
| Number of trainees (general employees) - Anxin Agricultural Insurance | 354 | 335 | 299 | 38 | ||
| Number of trainees (general employees) - CPIC AMC | 194 | 211 | 225 | 38 | ||
| Number of trainees (general employees) - CPIC Allianz | 1223 | 744 | 524 | 38 | ||
| Number of trainees (general employees) - CPIC Group (Headquarters) | 34950 | 61358 | 71193 | 38 | ||
| Number of trainees (general employees) - CPIC HK | 15 | 14 | 11 | 38 | ||
| Number of trainees (general employees) - CPIC Life | 2723 | 3186 | 41005 | 38 | ||
| Number of trainees (general employees) - CPIC P&C | 558 | 592 | 81475 | 38 | ||
| Number of trainees (general employees) - CPIC SLIM | 70 | 60 | 80 | 38 | ||
| Number of trainees (general employees) - Changjiang Pension | 398 | 797 | 993 | 38 | ||
| Number of trainees (mid-management) - Anxin Agricultural Insurance | 78 | 77 | 77 | 38 | ||
| Number of trainees (mid-management) - CPIC AMC | 17 | 19 | 17 | 38 | ||
| Number of trainees (mid-management) - CPIC Allianz | 350 | 150 | 114 | 38 | ||
| Number of trainees (mid-management) - CPIC Group (Headquarters) | 1015 | 2156 | 1320 | 38 | ||
| Number of trainees (mid-management) - CPIC HK | 7 | 38 | ||||
| Number of trainees (mid-management) - CPIC Life | 1124 | 3450 | 25363 | 38 | ||
| Number of trainees (mid-management) - CPIC P&C | 55 | 85 | 1266 | 38 | ||
| Number of trainees (mid-management) - CPIC SLIM | 30 | 20 | 60 | 38 | ||
| Number of trainees (mid-management) - Changjiang Pension | 271 | 455 | 682 | 38 | ||
| Number of trainees (senior management) - Anxin Agricultural Insurance | persons | 8 | 8 | 8 | 37 | |
| Number of trainees (senior management) - CPIC AMC | persons | 6 | 6 | 8 | 37 | |
| Number of trainees (senior management) - CPIC Allianz | persons | 378 | 128 | 143 | 37 | |
| Number of trainees (senior management) - CPIC Group (Headquarters) | persons | 474 | 79 | 11 | 37 | |
| Number of trainees (senior management) - CPIC HK | persons | 1 | 37 | |||
| Number of trainees (senior management) - CPIC Life | persons | 138 | 192 | 7296 | 37 | |
| Number of trainees (senior management) - CPIC PAC | persons | 94 | 28 | 459 | 37 | |
| Number of trainees (senior management) - CPIC SLIM | persons | 20 | 15 | 15 | 37 | |
| Number of trainees (senior management) - Changjiang Pension | persons | 58 | 90 | 128 | 37 | |
| Total number of trainees - Anxin Agricultural Insurance | persons | 440 | 420 | 384 | 37 | |
| Total number of trainees - CPIC AMC | persons | 217 | 235 | 250 | 37 | |
| Total number of trainees - CPIC Allianz | persons | 1951 | 1022 | 761 | 37 | |
| Total number of trainees - CPIC Group (Headquarters) | persons | 36439 | 63503 | 72524 | 37 | |
| Total number of trainees - CPIC HK | persons | 9 | 15 | 21 | 37 | |
| Total number of trainees - CPIC Life | persons | 4035 | 6828 | 81442 | 37 | |
| Total number of trainees - CPIC PAC | persons | 644 | 690 | 380 | 37 | |
| Total number of trainees - CPIC SLIM | persons | 50 | 39 | 120 | 37 | |
| Total number of trainees - Changjiang Pension | persons | 727 | 1322 | 1803 | 37 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Average time of staff training (female employees) - Anxin Agricultural Insurance | hours | 16 | 15 | 17 | 37 |
| Average time of staff training (female employees) - CPIC AMC | hours | 78 | 72 | 34.3 | 37 |
| Average time of staff training (female employees) - CPIC Allianz | hours | 82 | 24 | 30 | 37 |
| Average time of staff training (female employees) - CPIC Group (Headquarters) | hours | 29.18 | 37 | ||
| Average time of staff training (female employees) - CPIC HK | hours | 0.9 | 41.1 | 9.3 | 37 |
| Average time of staff training (female employees) - CPIC Life | hours | 60.7 | 61.2 | 59.2 | 37 |
| Average time of staff training (female employees) - CPIC PAC | hours | 81 | 62.8 | 16.4 | 37 |
| Average time of staff training (female employees) - CPIC SLIM | hours | 60 | 40 | 30 | 37 |
| Average time of staff training (female employees) - Changjiang Pension | hours | 32 | 28.5 | 28.5 | 37 |
| Average time of staff training (male employees) - Anxin Agricultural Insurance | hours | 17 | 37 | ||
| Average time of staff training (male employees) - CPIC AMC | hours | 32 | 37 | ||
| Average time of staff training (male employees) - CPIC Allianz | hours | 47 | 37 | ||
| Average time of staff training (male employees) - CPIC Group (Headquarters) | hours | 28.28 | 37 | ||
| Average time of staff training (male employees) - CPIC HK | hours | 9.3 | 37 | ||
| Average time of staff training (male employees) - CPIC Life | hours | 53 | 37 | ||
| Average time of staff training (male employees) - CPIC PAC | hours | 15 | 37 | ||
| Average time of staff training (male employees) - CPIC SLIM | hours | 40 | 37 | ||
| Average time of staff training (male employees) - Changjiang Pension | hours | 28.5 | 37 | ||
| Average time of staff training (middle management) - Anxin Agricultural Insurance | hours | 31 | 32 | 32 | 37 |
| Average time of staff training (middle management) - CPIC AMC | hours | 32 | 34 | 31 | 37 |
| Average time of staff training (middle management) - CPIC Allianz | hours | 76 | 61 | 71 | 37 |
| Average time of staff training (middle management) - CPIC Group (Headquarters) | hours | 94 | 48 | 13.4 | 37 |
| Average time of staff training (middle management) - CPIC HK | hours | 29 | 12 | 37 | |
| Average time of staff training (middle management) - CPIC Life | hours | 41 | 42 | 55 | 37 |
| Average time of staff training (middle management) - CPIC PAC | hours | 24 | 24 | 11.3 | 37 |
| Average time of staff training (middle management) - CPIC SLIM | hours | 30 | 30 | 30 | 37 |
| Average time of staff training (middle management) - Changjiang Pension | hours | 19 | 60 | 74 | 37 |
| Average time of staff training (senior management) - Anxin Agricultural Insurance | hours | 28 | 23 | 30 | 37 |
| Average time of staff training (senior management) - CPIC AMC | hours | 30 | 32 | 10.15 | 37 |
| Average time of staff training (senior management) - CPIC Allianz | hours | 106 | 117 | 140 | 37 |
| Average time of staff training (senior management) - CPIC Group (Headquarters) | hours | 131.6 | 11.39 | 10.72 | 37 |
| Average time of staff training (senior management) - CPIC HK | hours | 40 | 20 | 37 | |
| Average time of staff training (senior management) - CPIC Life | hours | 33.4 | 56 | 67 | 37 |
| Average time of staff training (senior management) - CPIC PAC | hours | 24 | 24 | 10.6 | 37 |
| Average time of staff training (senior management) - CPIC SLIM | hours | 30 | 30 | 30 | 37 |
| Average time of staff training (senior management) - Changjiang Pension | hours | 102.32 | 103.7 | 136 | 37 |
| Average time of staff training (staff member) - CPIC AMC | hours | 34 | 35 | 30.7 | 37 |
| Average time of staff training (staff member) - CPIC Allianz | hours | 83 | 22 | 28 | 37 |
| Average time of staff training (staff member) - CPIC Group (Headquarters) | hours | 49.7 | 64.5 | 40.73 | 37 |
| Average time of staff training (staff member) - CPIC HK | hours | 10.2 | 6.1 | 8 | 37 |
| Average time of staff training (staff member) - CPIC Life | hours | 60.8 | 61.5 | 47.9 | 37 |
| Average time of staff training (staff member) - CPIC PAC | hours | 81 | 62.8 | 11.29 | 37 |
| Average time of staff training (staff member) - CPIC SLIM | hours | 6.3 | 7.8 | 26.5 | 37 |
| Average time of staff training (staff member) - Changjiang Pension | hours | 13 | 12 | 13 | 37 |
| Total expenditure for staff training (10000 yuan) - Anxin Agricultural Insurance | 10000 yuan | 29 | 23 | 36 | 37 |
| Total expenditure for staff training (10000 yuan) - CPIC AMC | 10000 yuan | 59 | 37 | 49 | 37 |
| Total expenditure for staff training (10000 yuan) - CPIC Allianz | 10000 yuan | 60 | 52 | 37 | |
| Total expenditure for staff training (10000 yuan) - CPIC Group (Headquarters) | 10000 yuan | 732 | 822 | 648 | 37 |
| Total expenditure for staff training (10000 yuan) - CPIC HK | 10000 yuan | 2.3 | 3.7 | 4.1 | 37 |
| Total expenditure for staff training (10000 yuan) - CPIC Life | 10000 yuan | 2352 | 3200 | 7863 | 37 |
| Total expenditure for staff training (10000 yuan) - CPIC PAC | 10000 yuan | 668 | 790 | 5629 | 37 |
| Total expenditure for staff training (10000 yuan) - CPIC SLIM | 10000 yuan | 10 | 4.9 | 37 | |
| Total expenditure for staff training (10000 yuan) - Changjiang Pension | 10000 yuan | 83 | 54 | 113 | 37 |
Number of suppliers by geographical region.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Number of CPIC business offices represented at Convention of Top Agents | offices | 300 | 19 | ||
| Number of alternative investment funds (CPIC AMC) | 35 | 35 | 35 | 40 | |
| Number of alternative investment funds (Changjiang Pension) | 3 | 6 | 6 | 40 | |
| Number of alternative investment managers (CPIC AMC) | 6 | 6 | 6 | 40 | |
| Number of alternative investment managers (Changjiang Pension) | 3 | 8 | 3 | 40 | |
| Number of alternative investment projects (CPIC AMC) | 70 | 69 | 76 | 40 | |
| Number of alternative investment projects (Changjiang Pension) | 18 | 37 | 8 | 40 | |
| Number of domestic suppliers (Anxin Agricultural Insurance) | 3 | 1 | 40 | ||
| Number of domestic suppliers (CPIC AMC) | 50 | 58 | 52 | 40 | |
| Number of domestic suppliers (CPIC Allianz) | 65 | 100 | 120 | 40 | |
| Number of domestic suppliers (CPIC Group Headquarters) | 535 | 502 | 569 | 40 | |
| Number of domestic suppliers (CPIC HK) | 36 | 36 | 32 | 40 | |
| Number of domestic suppliers (CPIC Life) | 8 | 40 | |||
| Number of domestic suppliers (CPIC P&C) | 85 | 64 | 17 | 40 | |
| Number of domestic suppliers (CPIC SLM) | 5 | 4 | 40 | ||
| Number of domestic suppliers (Changjiang Pension) | 295 | 331 | 124 | 40 | |
| Number of foreign suppliers (CPIC Allianz) | 1 | 1 | 1 | 40 | |
| Number of foreign suppliers (CPIC Group Headquarters) | 6 | 6 | 9 | 40 | |
| Number of foreign suppliers (CPIC HK) | 1 | 1 | 1 | 40 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Total asset management plans in infrastructure sector | plans | 108 | 13 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Auto policies issued through cross-selling by life agents since national roll out in early September | policies | 92105 | 10 | ||
| CPIC Life insurance premium income (million yuan) | million yuan | 137362 | 175628 | 202414 | 40 |
| CPIC Life new business value (million yuan) | million yuan | 19041 | 26723 | 27120 | 40 |
| CPIC P&C combined ratio (%) | % | 99.2 | 98.8 | 98.4 | 40 |
| CPIC P&C insurance premium income (million yuan) | million yuan | 96916 | 106414 | 117808 | 40 |
| CPIC's payout to customers | billion RMB | 560 | 24 | ||
| Call center pick-up rate - CPIC Life | % | 97.62 | 98.37 | 99.46 | 39 |
| Call pick-up rate - CPIC P&C | % | 99.91 | 39 | ||
| Claims settled within 5 days (%) - CPIC Life | % | 99.16 | 99.11 | 99.14 | 39 |
| Claims turnaround time (days) - CPIC Life | days | 1.19 | 1.16 | 1.15 | 39 |
| Closure rate of complaints (%) - CPIC Life | % | 100 | 100 | 100 | 39 |
| Disaster relief complaint rate | % | 6.5 | 0.37 | 24 | |
| Electronic billing | 10000 | 379.18 | 1374 | 2873.14 | 34 |
| Electronic mails | 10000 | 49.54 | 678.39 | 1416 | 34 |
| Electronic notice (Policies delivered through non-paper media) | 10000 | 372 | 2441.47 | 4172.1 | 34 |
| Electronic notice (Policies delivered through non-paper media, P&C) | 10000 | 1390.01 | 1473.86 | 2401.16 | 34 |
| Life Business NBV recorded positive growth | RMB billion | 27.12 | 27.52 | 21 | |
| Life Business Premiums earned | RMB billion | 202.414 | 233.489 | 21 | |
| Mobile claims settlement | 10000 times | 23.81 | 548 | 532 | 34 |
| Number of customers (10000) | 10000 | 10443.5 | 11552.8 | 12641.9 | 5 |
| Number of medical insurance settlement medical expenses in Yichang | billion RMB | 1.58 | 13 | ||
| Number of monthly active agents | 312000 | 18 | |||
| Number of monthly average agents | 847000 | 18 | |||
| Number of monthly high-performing agents | 149000 | 18 | |||
| One-time closure rate (%) - CPIC Life | % | 96.48 | 96.1 | 97.44 | 39 |
| P/C Business Combined ratio | % | 98.4 | 98.1 | 21 | |
| P/C Business Premiums earned | RMB billion | 105.889 | 119.218 | 21 | |
| Premium income (million yuan) | million yuan | 234018 | 281644 | 321895 | 5 |
| Satisfaction rate of 400 service hotline - Changjiang Pension | % | 96.5 | 96.25 | 96.8 | 39 |
| Satisfaction rate of 95500 call service - CPIC Life | % | 93.1 | 90.1 | 80.1 | 39 |
| Satisfaction rate of 95500 call service - CPIC P&C | % | 99.91 | 39 | ||
| Total premiums from cross-selling by life agents since national roll out in early September | million RMB | 123.49 | 10 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Electronic signature | 10000 | 4569.18 | 9867.34 | 10655.35 | 34 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Mobile POS of Life Business | 58 | 63 | 71 | 34 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of penalties - CPIC Life | 3 | 39 | |
| Number of penalties - CPIC P&C | 1 | 39 | |
| Penalty amount (10000 yuan) - CPIC Life | 10000 yuan | 127 | 39 |
| Penalty amount (10000 yuan) - CPIC P&C | 10000 yuan | 373 | 39 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Annual number of policies | 10000 | 6080.09 | 7794.07 | 12175.31 | 34 |
| Number of warnings - CPIC Life | 3 | 39 | |||
| Number of warnings - CPIC P&C | 1 | 39 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of autistic children supported by CPIC Run event in Shenzhen | children | 40 | 19 |
| Number of employees paired with poverty-stricken households in '3 regions and 3 prefectures' and '2 towns and 3 villages' | employees | 10000 | 9 |
| Number of female employees participating in CPIC Orchid Qi-Pao Association | employees | 85 | 19 |
| Number of newly enrolled poor college students from ethnic groups supported by CPIC Run event in Yunnan | students | 100 | 19 |
| Number of poverty-stricken students helped by CPIC | students | 645 | 9 |
| Number of poverty-stricken villages with stationed CPIC employees | villages | 49 | 9 |
| Number of provinces with poverty-stricken villages with stationed CPIC employees | provinces | 25 | 9 |
| Number of registered poverty-stricken households assisted via Rainbow Platform | households | 2767 | 9 |
| People covered by Xianning Model of Supplementary Medical Insurance | people | 369000 | 8 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Amount donated at CPIC Run event in Shenzhen | RMB | 300000 | 19 | ||
| Amount donated at CPIC Run event in Yunnan | RMB | 300000 | 19 | ||
| Amount of assistance via Rainbow Platform | million RMB | 2 | 9 | ||
| Disaster relief backlog cases settled within three days | all | 24 | |||
| Disaster relief response rate | % | 78.48 | 96.21 | 24 | |
| Disaster relief workload of CPIC (compared to 2017) | times 2017 | 2 | 24 | ||
| Distribution of economic value - Donation and sponsorship (million yuan) | million yuan | 17 | 17 | 215.4 | 40 |
| Group net assets (million yuan) | million yuan | 131764 | 137498 | 149576 | 5 |
| Group operating revenue (million yuan) | million yuan | 267014 | 319809 | 354363 | 5 |
| Number of CPIC branches involved in '10000 employees for 10000 households' program | branches | 40 | 9 | ||
| Number of runners in CPIC Run (Shenzhen and Kunming) | runners | 5000 | 19 | ||
| Poverty alleviation investment by the Company | million RMB | 21.3 | 8 | ||
| Registered poverty-stricken households helped | million households | 4.29 | 8 | ||
| SMS notice | 10000 | 43434.52 | 45478.53 | 58485.65 | 34 |
| Total Fang Pin Bao payments in Wei County | million RMB | 7.58 | 8 | ||
| Total donation for financial aid bases in the '3 regions and 3 prefectures' | million RMB | 1.3 | 9 | ||
| Total donation for launching ceremony of program in Shanghai | RMB | 130000 | 9 | ||
| Total donation to a school in Jinping prefecture, Yunnan Province | RMB | 88000 | 9 | ||
| Total sum assured for poverty alleviation insurance coverage | trillion RMB | 1.36 | 8 | ||
| Video conference (times) | 1718 | 3396 | 14305 | 34 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | grams | 50060.64 | 82181.81 | 53378.85 |
| NOâ‚“ Emissions | grams | 578138.64 | 783503.48 | 591228.2 |
| SOâ‚“ Emissions | grams | 3079.57 | 7854.51 | 7255.59 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tons CO2e | 679.09 | 600.78 | 647.29 |
| Indirect Energy Emissions (Scope 2) | tons CO2e | 44867.63 | 57376.44 | 56740.65 |
| Total GHG Emissions | tons CO2e | 48520.85 | 62007.73 | 60880.97 |
| Total Other Indirect Energy Emissions (Scope 3) | tons CO2e | 2974.13 | 4030.51 | 3492.03 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Hazardous Electronic Waste | pcs | 1301 | 1115 | 1335 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | sets | 34.8 | 2.4 | |
| Non-Hazardous Waste Recycled | Kilos | 9686 | 11920 | 12059 |
| Paper Waste | Kilos | 27228 | 26322 | 27310 |
| Recycling Rate of Non-Hazardous Waste | percent | 35.6 | 45.3 | 44.2 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 0 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|
| Natural Gas Consumption | cubic meters | 23302 | 51221 | 87360 | |
| Purchased Electricity | KWh | 3972385 | 1305779 | 256280000 | |
| Purchased Electricity Intensity (By Area) | KWh/square meter | 132 | |||
| Solar Energy | kilowatt hours per day | 200 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Water Consumption in Office | ton | 108820 | 130583 | 134118 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Energy Consumption Reduction Compared to Last Year | 0.03 | 0.02 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | 25060 | 26211 | 60287 | |
| Number of Employees Aged Above 50 | 2541 | 2548 | 5074 | |
| Number of Employees Aged Below 30 | 16390 | 36084 | 39031 | |
| Number of Employees in Hong Kong | 46 | 44 | 44 | |
| Number of Female Employees | persons | 662 | ||
| Number of Male Employees | persons | 48833 | ||
| Number of New Employees | 5375 | 6728 | 2272 | |
| Number of Total Employees | 97032 | 101887 | 107741 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Employees still Employed 12 Months after Return to Work | persons | 122 | 112 | 1626 |
Lost days due to work injury.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 110 | 169 | 132 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Percentage of Trained General Employees | % | 79.2 | 87.6 | 80.1 |
| Percentage of Trained Middle Management | % | 13.2 | 10.2 | 11.2 |
| Percentage of Trained Senior Management | % | 7.6 | 2.2 | 8.7 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 47.733333333333334 | 45.06666666666667 | 29.668 |
| Average Training Hours (General Staff) | hours | 37.85 | 30.7125 | 25.90375 |
| Average Training Hours (Male) | hours | 29.508 | ||
| Average Training Hours (Middle Management) | hours | 41.888888888888886 | 40.3 | 36.34 |
| Average Training Hours (Senior Management) | hours | 65.924 | 58.899 | 50.047 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Number of Suppliers in Hong Kong | suppliers | 36 | 36 | 32 |
| Number of Suppliers in Mainland China | suppliers | 1077 | 1090 | 929 |
| Number of Suppliers in Overseas | suppliers | 8 | 8 | 11 |
| Number of Total Suppliers | suppliers | 1083 | 1097 | 936 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Investment in Education Donation | million RMB | 0.518 | ||
| Investment in Targeted Poverty Alleviation | million RMB | 21.3 | ||
| Number of Employees Participating in Volunteer Activities | people | 1000 | ||
| Number of Participations in Volunteer Activities | runners | 5000 | ||
| Number of Registered Volunteers | volunteers | 1000 | ||
| Total Public Welfare Donations | million yuan | 17 | 17 | 215.4 |
| Total Social Investment | million yuan | 17 | 17 | 215.4 |