2018 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Total Area of Green Buildings | million m² | 32.4904 | 43 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Average Land Cost | RMB/sq.m | 5386 | 4 |
| Land Reserves (Before Interests) (as of 31 Dec. 2018) | million sq.m | 55.38 | 4 |
| New Land Reserves (Before Interests) (as of 31 Dec. 2018) | million sq.m | 16.15 | 4 |
| Number of hotels participating in Clean Kitchen Project | hotels | 7 | 32 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Disabled employees | people | 72 | 24 |
| Employee age distribution - 30-50 | percent | 56% | 24 |
| Employee age distribution - Above 50 | percent | 6% | 24 |
| Employee age distribution - Under 30 | percent | 38% | 24 |
| Employee gender distribution - Female | percent | 44% | 24 |
| Employee gender distribution - Male | percent | 56% | 24 |
| Employee region distribution - Central China | percent | 15% | 24 |
| Employee region distribution - Central and Southern Zhejiang | percent | 23% | 24 |
| Employee region distribution - Fujian | percent | 7% | 24 |
| Employee region distribution - Headquarters | percent | 7% | 24 |
| Employee region distribution - Jiangsu and Shanghai | percent | 6% | 24 |
| Employee region distribution - Northern China | percent | 12% | 24 |
| Employee region distribution - Shandong | percent | 3% | 24 |
| Employee region distribution - Southern China | percent | 15% | 24 |
| Employee region distribution - Western | percent | 12% | 24 |
| Employees from minority ethnic groups | people | 249 | 24 |
| Female employees | people | 4314 | 24 |
| Female employees as percentage of total | percent | 44% | 24 |
| Long-term contract signing proportion | 100% | 31 | |
| New hires | people | 4834 | 24 |
| New hires age distribution - 30-50 | percent | 47% | 24 |
| New hires age distribution - Above 50 | percent | 3% | 24 |
| New hires age distribution - Under 30 | percent | 50% | 24 |
| New hires gender distribution - Female | percent | 39% | 24 |
| New hires gender distribution - Male | percent | 61% | 24 |
| New hires region distribution - Central China | percent | 13% | 24 |
| New hires region distribution - Central and Southern Zhejiang | percent | 23% | 24 |
| New hires region distribution - Fujian | percent | 4% | 24 |
| New hires region distribution - Headquarters | percent | 7% | 24 |
| New hires region distribution - Jiangsu and Shanghai | percent | 7% | 24 |
| New hires region distribution - Northern China | percent | 13% | 24 |
| New hires region distribution - Shandong | percent | 10% | 24 |
| New hires region distribution - Southern China | percent | 10% | 24 |
| New hires region distribution - Western | percent | 12% | 24 |
| Number of members of Hong Kong's New Home Association as of December 2018 | members | 150000 | 36 |
| Senior management gender - Female | percent | 33% | 24 |
| Senior management gender - Male | percent | 67% | 24 |
| Staff level and gender - Management | percent | 37% | 24 |
| Staff level and gender - Non-management | percent | 60% | 24 |
| Total employees | people | 9814 | 24 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| New hires as percentage of total employees | percent | 49% | 24 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Frequency and rate of employee received training - Female | 1093 | 51 | |
| Frequency and rate of employee received training - Female (rate) | 45% | 51 | |
| Frequency and rate of employee received training - Male | 1336 | 51 | |
| Frequency and rate of employee received training - Male (rate) | 55% | 51 | |
| Frequency and rate of employee received training - Management | 729 | 51 | |
| Frequency and rate of employee received training - Management (rate) | 33% | 51 | |
| Frequency and rate of employee received training - Non-management | 1457 | 51 | |
| Frequency and rate of employee received training - Non-management (rate) | 67% | 51 | |
| Percentage of year-end evaluation for outstanding, qualified and unqualified employees | around 100% | 27 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Average hours of training - Female | hours | 60 | 51 |
| Average hours of training - Male | hours | 74 | 51 |
| Average hours of training - Management | hours | 62 | 51 |
| Average hours of training - Non-management | hours | 72 | 51 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Total contracted sales | billion RMB | 176.15 | 3 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Number of supplier evaluations | 613 | 927 | 32 | |
| Number of supplier meetings and exchanges | 157 | 229 | 32 | |
| Number of supplier training sessions | times | 46 | 32 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Proportion of seafood from sustainable sources at Hyatt on the Bund Shanghai | of total seafood use | 10% | 32 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Long-term Customer Satisfaction | % | 72 | 30 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Average Selling Price | RMB/sq.m | 16482 | 4 |
| Customer Satisfaction Rate regarding Customer Service Hotline | % | 92 | 30 |
| Hours of Communication by 400 Customer Service Hotlines | hours | 4144 | 30 |
| Incoming Calls Handled by each Receptionist | calls | 34 | 30 |
| New Proprietors' Satisfaction | % | 86 | 30 |
| Number of customer visits by Property Management | customers | 394216 | 31 |
| Number of customers served | customers | 2000000 | 30 |
| Stable Customers' Satisfaction | % | 87 | 30 |
| Year-on-year increase in total contracted sales | % | 73 | 3 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Answering Rate of Customer Service Hotline | % | 90 | 30 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|
| Cities covered | 40 | 40 | 40 | 40 | 37 | |
| Cities with cultural events themed with 'Shimao Journey of Chinese Culture' | cities | 30 | 30 | |||
| Cultural events launched themed with 'Shimao Journey of Chinese Culture' | events | 47 | 30 | |||
| Investment in Shimao Riverside Mansion upgrades | RMB | 300000 | 31 | |||
| Number of clubs for employees (including yoga, football, basketball, movies, badminton, hiking, etc.) | variety | 27 | ||||
| Number of disadvantaged children with serious illnesses helped by Spectacled Brother Fund | 130 | 37 | ||||
| Number of employees and family members participating in Shimao FUN Family Day | people | 2000 | 27 | |||
| Number of projects in community renovation | projects | 29 | 31 | |||
| Number of properties benefited from community renovation | properties | 100000 | 31 | |||
| Number of provinces in China where children received medical treatment via Spectacled Brother Fund | 17 | 37 | ||||
| People helped by 400 Customer Service Hotlines | people | 126000 | 30 | |||
| Projects established for 'Shimao Journey of Chinese Culture' | projects | 60 | 30 | |||
| Shimao proprietors involved in 'Shimao Journey of Chinese Culture' | proprietors | 50000 | 30 | |||
| Total investment in community renovation | RMB | 89220000 | 31 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|
| Contract Sales Amount | billion RMB | 176.15 | 4 | |||
| Contract Sales Area | million sq.m | 10.687 | 4 | |||
| Date of Shimao Summer Camp for Employees' Children | August | 27 | ||||
| Funds raised by Hong Kong's New Home Association as of December 2018 | Hong Kong Dollars | 400000000 | 36 | |||
| Leveraging volunteering hours | hours | 8000 | 10000 | 12000 | 13000 | 37 |
| Number of community groups in 2018 Winter Photography Competition | community groups | 24 | 31 | |||
| Number of facilities upgraded in community renovation | facilities | 122 | 31 | |||
| Number of people benefited by Hong Kong's New Home Association as of December 2018 | million people | 1.17 | 36 | |||
| Number of people participated in 2018 Winter Photography Competition | people | 800 | 31 | |||
| Number of volunteer activities | 150 | 180 | 200 | 220 | 37 | |
| Number of volunteers | 6000 | 8000 | 8500 | 10000 | 37 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit |
|---|---|
| Airborne Particulate Matter (PM) Emissions | tons |
| NOₓ Emissions | tons |
| SOₓ Emissions | tons |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Direct GHG Emissions (Scope 1) | Tonnes |
| Indirect Energy Emissions (Scope 2) | Tonnes |
| Scope 3 GHG Emissions (Business Travel) | Tonnes |
| Total GHG Emissions | Tonnes |
| Total GHG Emissions Intensity (By Area) | Tonnes/M² |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Hazardous Waste Disposed | Tonnes |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste Disposed | Tonnes |
| Total Non-Hazardous Waste Intensity (By Area) | tons/sq.m |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Energy Consumption Intensity (By Area) | GJ/M² |
| Gasoline Consumption | Litres |
| Purchased Electricity | kWh |
| Total Energy Consumption | GJ |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Water Consumption Intensity (By Revenue) | M³/M² |
| Water Consumption in Office | M³ |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Material Consumption (Paper) | Tonnes |
| Packaging Materials Consumed | Tonnes |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Employees Aged 30-50 | people | 5486 |
| Number of Employees Aged Above 50 | people | 547 |
| Number of Employees Aged Below 30 | people | 3781 |
| Number of Employees in Central China | people | 850 |
| Number of Employees in North China | people | 1162 |
| Number of Employees in South China | people | 326 |
| Number of Employees in West China | people | 641 |
| Number of Female Employees | people | 4314 |
| Number of General Employees | people | 5901 |
| Number of Male Employees | people | 5500 |
| Number of New Employees | people | 4834 |
| Number of New Employees (Above 50) | people | 139 |
| Number of New Employees (Aged 30-50) | people | 2288 |
| Number of New Employees (Aged Below 30) | people | 2407 |
| Number of New Employees (Female) | people | 1866 |
| Number of New Employees (Male) | people | 2968 |
| Number of Senior Management Employees | people | 249 |
| Number of Senior Management Employees (Female) | people | 81 |
| Number of Senior Management Employees (Male) | people | 168 |
| Number of Total Employees | people | 9814 |
| Percentage of Employees Aged 30-50 | percent | 56 |
| Percentage of Employees Aged Above 50 | percent | 6 |
| Percentage of Employees Aged Below 30 | percent | 38 |
| Percentage of Employees in Central China | percent | 15 |
| Percentage of Employees in North China | percent | 12 |
| Percentage of Employees in South China | percent | 15 |
| Percentage of Employees in West China | percent | 12 |
| Percentage of Female Employees | percent | 44 |
| Percentage of Male Employees | percent | 56 |
| Percentage of New Employees | percent | 49 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Turnover Rate of Total Employees | percent | 49 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Percentage of Trained Female Employees | % | 45 |
| Percentage of Trained General Employees | % | 67 |
| Percentage of Trained Male Employees | % | 55 |
| Percentage of Trained Senior Management | % | 33 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Average Training Hours (Female) | hours | 60 |
| Average Training Hours (General Staff) | hours | 72 |
| Average Training Hours (Male) | hours | 74 |
| Average Training Hours (Senior Management) | hours | 62 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Total Suppliers | 2820 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Supplier Social Responsibility Training Sessions | times | 46 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|
| Number of Registered Volunteers | 6000 | 8000 | 8500 | 10000 | |
| Number of Volunteer Activities Sessions | 150 | 180 | 200 | 220 | |
| Total Volunteer Service Hours | hours | 8000 | 10000 | 12000 | 13000 |