Environmental, Social and Governance Report 2018
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Number of picture tubes required for 55" TV to achieve uniform lighting (2017) | tubes | 3 | 17 | |
| Number of picture tubes required for 55" TV to achieve uniform lighting (2018) | tubes | 2 | 17 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Carbon intensity per product shipped at TCL Electronics | 2.37kg CO₂-e per product shipped | 1.82kg CO₂-e per product shipped | 25 | |
| Direct greenhouse gas emissions (Scope 1) at TCL Electronics | tonnes CO₂-e | 7186 | 6035 | 25 |
| Indirect greenhouse gas emissions (Scope 2) at TCL Electronics | tonnes CO₂-e | 47884 | 46139 | 25 |
| Overall greenhouse gas emissions (Scope 1 and 2) at TCL Electronics | tonnes CO₂-e | 55070 | 52174 | 25 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Empty bucket (Total hazardous waste generated) | Tonnes | 9.2 | 36 | |
| Empty oil buckets produced and transferred at TCL Electronics | tonnes | 15 | 9 | 26 |
| Oil-contaminated wastewater produced and transferred at TCL Electronics | tonnes | 45 | 24 | 26 |
| Other hazardous waste produced and transferred at TCL Electronics | tonnes | 17 | 88 | 26 |
| Others (Total hazardous waste generated) | Tonnes | 87.54 | 36 | |
| Paint waste (Total hazardous waste generated) | Tonnes | 69.8 | 36 | |
| Paint waste produced and transferred at TCL Electronics | tonnes | 134 | 70 | 26 |
| Waste paint residue (Total hazardous waste generated) | Tonnes | 53.46 | 36 | |
| Wastewater with oil (Total hazardous waste generated) | Tonnes | 23.57 | 36 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Carton box (Total non-hazardous waste generated) | Tonnes | 4257.51 | 36 | |
| Carton boxes non-hazardous waste produced at TCL Electronics | tonnes | 4157 | 4258 | 26 |
| EPS (Total non-hazardous waste generated) | Tonnes | 1115.74 | 36 | |
| Expanded polystyrene non-hazardous waste produced at TCL Electronics | tonnes | 1018 | 1116 | 26 |
| Other non-hazardous waste produced at TCL Electronics | tonnes | 1723 | 2542 | 26 |
| Others (Total non-hazardous waste generated) | Tonnes | 2542.01 | 36 | |
| Plastic (Total non-hazardous waste generated) | Tonnes | 1151.71 | 36 | |
| Plastics non-hazardous waste produced at TCL Electronics | tonnes | 1142 | 1526 | 26 |
| Scrap iron produced and transferred at TCL Electronics | tonnes | 100 | 53 | 26 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| CO₂ reduction from solar power system | metric tons CO₂ | 2255.05 | 25 |
| VOC emission reduction at TCL Electronics | metric tons | 80 | 26 |
| VOC emission reduction investment at TCL Electronics | CNY | 1474900 | 26 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Diesel energy consumption | Litre | 17654.37 | 36 |
| Diesel energy consumption at TCL Electronics | L | 17654 | 25 |
| Energy intensity per product shipped at TCL Electronics | kWh per product shipped | 3.91 | 25 |
| Natural gas energy consumption | Cubic metre | 2774112 | 36 |
| Natural gas energy consumption at TCL Electronics | m³ | 2774112 | 25 |
| Purchased electricity at TCL Electronics | kWh | 73480591 | 25 |
| Purchased electricity from grid | Kilowatt hour(kWh) | 73480591 | 36 |
| Purchased steam | Tonnes | 7703 | 36 |
| Purchased steam at TCL Electronics | tonnes | 7703 | 25 |
| Renewable energy ratio at TCL Electronics | 3.2% | 25 | |
| Solar energy generation | kWh | 3577455 | 36 |
| Solar power generation at TCL Electronics | kWh | 3577455 | 25 |
| Total energy consumption at TCL Electronics | MWh | 111735 | 25 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Total water consumption at TCL Electronics | m³ | 1081275 | 981917 | 26 |
| Water consumption | Cubic metre | 981917.32 | 36 | |
| Water intensity per product shipped | litres | 34.3 | 5 | |
| Water intensity per product shipped at TCL Electronics | L per product shipped | 46.5 | 34.3 | 26 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Activated carbon conserved per year at TCL Electronics | metric tons | 100 | 26 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Carton box (Total packaging material used for finished products) | Tonnes | 699284.21 | 36 | ||||
| Consumption of packaging materials - Carton boxes | tonnes | 699284 | 18 | ||||
| Consumption of packaging materials - Paper manuals | tonnes | 6086 | 18 | ||||
| Consumption of packaging materials - Plastics (EPS) | tonnes | 12392 | 18 | ||||
| Plastic box (EPS) (Total packaging material used for finished products) | Tonnes | 12392.48 | 36 | ||||
| User manual (Total packaging material used for finished products) | Tonnes | 6085.64 | 36 | ||||
| Weight of EPS packaging used per product for 32" Flat TV | g | 350 | 258 | 229 | 207 | 182 | 18 |
| Weight of EPS packaging used per product for 55" Curve TV | g | 1889 | 1758 | 1300 | 1191 | 776 | 18 |
| Weight of EPS packaging used per product for 65" Curve TV | g | 3150 | 2940 | 2470 | 1967 | 1900 | 18 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of employees globally | employees | 26814 | 5 |
| Total workforce | Number of people | 26814 | 36 |
| Total workforce by age group - 29 and below | Number of people | 13844 | 36 |
| Total workforce by age group - 30-49 | Number of people | 12433 | 36 |
| Total workforce by age group - 50 or more | Number of people | 537 | 36 |
| Total workforce by employment type - General staff (dispatched labour included) | Number of people | 26626 | 36 |
| Total workforce by employment type - Middle management | Number of people | 156 | 36 |
| Total workforce by employment type - Senior management | Number of people | 32 | 36 |
| Total workforce by gender - Female | Number of people | 10784 | 36 |
| Total workforce by gender - Male | Number of people | 16030 | 36 |
| Total workforce by region - Hong Kong, Macau and Taiwan | Number of people | 58 | 36 |
| Total workforce by region - Mainland China | Number of people | 24726 | 36 |
| Total workforce by region - Overseas | Number of people | 2030 | 36 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Average 3-month early return rate for China | % | 1.7 | 2.06 | 19 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Average training hour of Junior staff | Hours | 61 | 36 |
| Average training hour of Middle management | Hours | 21 | 36 |
| Average training hour of Senior management | Hours | 60 | 36 |
| Average training hour of employees | Hours | 61 | 36 |
| Investment in research and development | million HKD | 722 | 5 |
| Total number of training hours completed | Hours | 1634480 | 36 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of suppliers by geographical region - Hong Kong, Macau, Taiwan and overseas | Number of suppliers | 62 | 36 |
| Number of suppliers by geographical region - Mainland China | Number of suppliers | 420 | 36 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Annual product defect rate reduction | % | 20 | 19 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017.12.31 | 2018 | 2018.12.31 | 2019 | Report Pages |
|---|---|---|---|---|---|---|
| Accumulated number of TCL activated Internet TV users | million | 23.54 | 31.91 | 20 | ||
| Annual sales of LCD TVs | million units | 28.61 | 5 | |||
| Average daily number of active users | million | 7.65 | 10.81 | 20 | ||
| Average daily number of active users for smart TVs in December | 15282000 | 5 | ||||
| Average daily time of users spent on Internet TV | hours | 5.5 | 5 | |||
| Average daily time of users spent on TV | hours | 4.9 | 5.5 | 20 | ||
| China Net Promoter Score (C-NPS) for TCL television products | % | 11.6 | 19 | |||
| Gross profit | million HKD | 6952 | 5 | |||
| NPS-based improvement action plans | projects | 29 | 30 | |||
| TCL Electronics online complaints resolution rate in China | 18% | 20 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Defect rate for new product sold in three months reduction | % | 45 | 19 |
| Product defect rate reduction in three months after sales | % | 25 | 19 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Donation to employees with difficulty through 'Love Mutual Fund' | CNY | 200200 | 30 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Revenue | million HKD | 45582 | 5 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO₂-e | 7186 | 6035 |
| Indirect Energy Emissions (Scope 2) | tonnes CO₂-e | 47884 | 46139 |
| Total GHG Emissions | tonnes CO₂-e | 55070 | 52174 |
| Total GHG Emissions Intensity (By Unit Product) | kg CO₂-e per product shipped | 2.37 | 1.82 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Total Hazardous Waste | tonnes | 211 | 351.57 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Plastic Waste | tonnes | 1142 | 1526 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | metric tons CO2 | 2255.05 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Diesel Fuel Consumption | Litre | 17654.37 |
| Energy Consumption Intensity (By Unit Product) | kWh per product shipped | 3.91 |
| Grid Electricity Consumption | kWh | 73480591 |
| Natural Gas Consumption | Cubic metre | 2774112 |
| Percentage of Renewable Energy Consumption | % | 3.2 |
| Purchased Electricity | kWh | 73480591 |
| Purchased Steam | Tonnes | 7703 |
| Solar Energy | kWh | 3577455 |
| Total Energy Consumption | MWh | 111735 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Water Consumption | m³ | 1081275 | 981917.32 |
| Water Consumption Intensity (By Revenue) | L per product shipped | 46.5 | 34.3 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | percent | 40 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|---|
| Packaging Material Consumption (Paper) | tonnes | 6086 | ||||
| Packaging Material Consumption (Plastic) | tonnes | 12392 | ||||
| Packaging Material Intensity (By Unit Product) | g per unit (32" Flat TV) | 1889 | 2940 | 2470 | 1967 | 1900 |
| Packaging Materials Consumed | tonnes | 699284.21 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Employees Aged 30-50 | employees | 12433 |
| Number of Employees Aged Above 50 | employees | 537 |
| Number of Employees Aged Below 30 | employees | 13844 |
| Number of Employees in Hong Kong | employees | 58 |
| Number of Employees in Hong Kong and Mainland China | employees | 24784 |
| Number of Employees in Mainland China | employees | 24726 |
| Number of Employees in Overseas | employees | 2030 |
| Number of Female Employees | employees | 10784 |
| Number of General Employees | employees | 26626 |
| Number of Male Employees | employees | 16030 |
| Number of Middle Management Employees | employees | 156 |
| Number of Senior Management Employees | employees | 32 |
| Number of Total Employees | employees | 26814 |
| Percentage of Employees Aged 30-50 | percent | 46.36 |
| Percentage of Employees Aged Above 50 | percent | 2 |
| Percentage of Employees Aged Below 30 | percent | 51.62 |
| Percentage of Employees in Hong Kong | percent | 0.22 |
| Percentage of Employees in Hong Kong and Mainland China | percent | 92.4 |
| Percentage of Employees in Mainland China | percent | 92.18 |
| Percentage of Employees in Overseas | percent | 7.57 |
| Percentage of Female Employees | percent | 40.22 |
| Percentage of General Employees | percent | 99.3 |
| Percentage of Male Employees | percent | 59.78 |
| Percentage of Middle Management Employees | percent | 0.58 |
| Percentage of Senior Management Employees | percent | 0.12 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Turnover Rate of Employees in Mainland China | % | 1.7 | 2.06 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Average Training Hours (Middle Management) | Hours | 21 |
| Average Training Hours (Senior Management) | Hours | 60 |
| Average Training Hours per Employee | Hours | 61 |
| Total Training Hours | Hours | 1634480 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Suppliers in Mainland China | Number of suppliers | 420 |
| Number of Total Suppliers | Number of suppliers | 482 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Complaints Handling Rate | % | 18 |