2018 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Direct greenhouse gas emission (Head office) | Ton carbon dioxide equivalent | 273.33 | 36 |
| Head office greenhouse gas emission | Ton carbon dioxide equivalent | 2618.01 | 36 |
| Indirect greenhouse gas emission (Head office) | Ton carbon dioxide equivalent | 2344.68 | 36 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Head office natural gas consumption | M³ | 18451 | 17143 | 10, 36 |
| Head office oil consumption | L | 177738 | 110720 | 10, 36 |
| Head office power consumption | 10000 kWhs | 274.6 | 301.8 | 10, 36 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Head office water consumption | Ton | 44966 | 58332 | 10, 36 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Head office paper consumption | Million sheets | 2.23 | 2.78 | 10 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Number of contract-based employees | 5239 | 5434 | 45 | |
| Number of employees below 30 years old (inclusive) | 2277 | 2154 | 45 | |
| Number of employees from 31 to 40 years old (inclusive) | 1530 | 1757 | 45 | |
| Number of employees from 41 to 50 years old (inclusive) | 1273 | 1276 | 45 | |
| Number of employees from ethnic minorities | 496 | 530 | 45 | |
| Number of employees outside Liaoning province | 972 | 994 | 45 | |
| Number of employees over 50 years old | 159 | 247 | 45 | |
| Number of employees within Liaoning province | 4267 | 4440 | 45 | |
| Number of female employees | 2977 | 3083 | 45 | |
| Number of male employees | 2262 | 2351 | 45 | |
| Number of new entrants | 520 | 318 | 45 | |
| Percentage of contract-based employees | % | 100 | 100 | 45 |
| Percentage of employees below 30 years old (inclusive) | % | 43.46 | 39.64 | 45 |
| Percentage of employees from 31 to 40 years old (inclusive) | % | 29.21 | 32.33 | 45 |
| Percentage of employees from 41 to 50 years old (inclusive) | % | 24.3 | 23.48 | 45 |
| Percentage of employees from ethnic minorities | % | 9.47 | 9.75 | 45 |
| Percentage of employees outside Liaoning province | % | 18.55 | 18.29 | 45 |
| Percentage of employees over 50 years old | % | 3.03 | 4.55 | 45 |
| Percentage of employees within Liaoning province | % | 81.45 | 81.71 | 45 |
| Percentage of female employees | % | 56.82 | 56.74 | 45 |
| Percentage of male employees | % | 43.18 | 43.26 | 45 |
| Percentage of new entrants | % | 9.93 | 5.85 | 45 |
| Proportion of female employees | % | 56.82 | 56.74 | 10 |
| Return on average assets | % | 0.78 | 0.51 | 10 |
| Return on equity | % | 15.36 | 9.38 | 10 |
| Total assets | RMB100 million | 10306.17 | 9854.33 | 10 |
| Total loans | RMB100 million | 2795.13 | 3765.97 | 10 |
| Total number of employees | Person | 5239 | 5434 | 10, 45 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Operating income | RMB100 million | 132.5 | 158.85 | 10 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Number of trainings per person per year | Number of times | 64 | 61 | 10 |
Number of suppliers by geographical region.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Balance of green credit | RMB100 million | 75.25 | 73.23 | 10 |
| Balance of loans to small and micro businesses | RMB100 million | 1136.74 | 1470.93 | 10 |
| Total amount of online banking transactions | billion RMB | 34.912 | 34 | |
| Total deposits | RMB100 million | 4735.81 | 5141.67 | 10 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Allowance to non-performing loan | % | 186.02 | 160.81 | 10 |
| Number of ATMs (self-service devices) | devices | 325 | 34 | |
| Number of CRSs (self-service devices) | devices | 313 | 34 | |
| Number of high-speed CRSs (self-service devices) | devices | 30 | 34 | |
| Number of inquiring and payment machines (self-service devices) | devices | 115 | 34 | |
| Number of mobile banking clients | clients | 992300 | 34 | |
| Number of mobile banking experience machines (self-service devices) | devices | 30 | 34 | |
| Number of mobile card issuing machines (self-service devices) | devices | 249 | 34 | |
| Number of online banking clients | clients | 471900 | 34 | |
| Number of online banking experience machines (self-service devices) | devices | 30 | 34 | |
| Number of transfer transactions through mobile banking | million transactions | 2.6742 | 34 | |
| Number of transfer transactions through online banking | million transactions | 1.2306 | 34 | |
| Total amount of mobile banking transactions | billion RMB | 20.497 | 34 | |
| Total number of self-service devices | devices | 2934 | 34 | |
| Year-on-year increase in mobile banking clients | percent | 61% | 34 | |
| Year-on-year increase in mobile banking transfer transactions | percent | 36% | 34 | |
| Year-on-year increase in online banking clients | percent | 54% | 34 | |
| Year-on-year increase in online banking transfer transactions | percent | 41% | 34 | |
| Year-on-year increase in total amount of mobile banking transactions | percent | 52% | 34 | |
| Year-on-year increase in total amount of online banking transactions | percent | 22% | 34 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of intelligent community terminals (self-service devices) | devices | 1520 | 34 |
| Number of intelligent counters (self-service devices) | devices | 212 | 34 |
| Number of intelligent queuing machines (self-service devices) | devices | 47 | 34 |
| Number of interactive desktop devices (self-service devices) | devices | 22 | 34 |
| Number of remote video teller machines (self-service devices) | devices | 41 | 34 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| E-banking replacement ratio | % | 61 | 64 | 10 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Capital adequacy ratio | % | 12.85 | 11.86 | 10 |
| Total taxes paid | RMB100 million | 34.12 | 22.49 | 10 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Basic earnings per share | RMB | 1.31 | 0.88 | 10 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Social contribution per share | RMB | 7.47 | 6.87 | 10 |
| Total charitable fund | RMB10000 | 238.07 | 336.4 | 10 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton carbon dioxide equivalent | 273.33 |
| Indirect Energy Emissions (Scope 2) | Ton carbon dioxide equivalent | 2344.68 |
| Total GHG Emissions | Ton carbon dioxide equivalent | 2618.01 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Total Hazardous Waste | tonnes |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Heating Oil Consumption | L | 177738 | 110720 |
| Natural Gas Consumption | M³ | 18451 | 17143 |
| Purchased Electricity | kWh | 2746000 | 3018000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Water Consumption in Office | Ton | 44966 | 58332 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | Million sheets | 2.23 | 2.78 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 2803 | 3033 |
| Number of Employees Aged Above 50 | Person | 159 | 247 |
| Number of Employees Aged Below 30 | Person | 2277 | 2154 |
| Number of Female Employees | Person | 2977 | 3083 |
| Number of Male Employees | Person | 2262 | 2351 |
| Number of New Employees | Person | 520 | 318 |
| Number of Total Employees | Person | 5239 | 5434 |
| Percentage of Employees Aged 30-50 | % | 53.51 | 55.81 |
| Percentage of Employees Aged Above 50 | % | 3.03 | 4.55 |
| Percentage of Employees Aged Below 30 | % | 43.46 | 39.64 |
| Percentage of Female Employees | % | 56.82 | 56.74 |
| Percentage of Male Employees | % | 43.18 | 43.26 |
| Percentage of New Employees | % | 9.93 | 5.85 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Average Training Hours per Employee | Number of times | 64 | 61 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Total Social Investment | RMB | 2380700 | 3364000 |