2018 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Labor contract signing rate | 100% | 29 | |
| Number of call center personnel | employees | 85 | 29 |
| Number of employees aged 35 below | employees | 984 | 29 |
| Number of employees aged 35 to 44 | employees | 537 | 29 |
| Number of employees aged 45 to 54 | employees | 125 | 29 |
| Number of employees aged 55 and above | employees | 12 | 29 |
| Number of employees in Beijing | employees | 312 | 29 |
| Number of employees in Guangzhou | employees | 1303 | 29 |
| Number of employees in Shanghai | employees | 29 | 29 |
| Number of employees in other cities | employees | 14 | 29 |
| Number of employees with 10 years and above service | employees | 262 | 29 |
| Number of employees with 5 to 9 years service | employees | 510 | 29 |
| Number of employees with 5 years below service | employees | 886 | 29 |
| Number of employees with bachelor's degree | employees | 428 | 29 |
| Number of employees with master's degree or above | employees | 163 | 29 |
| Number of employees with tertiary or below education | employees | 1067 | 29 |
| Number of female employees | employees | 569 | 29 |
| Number of male employees | employees | 1089 | 29 |
| Number of management personnel | employees | 251 | 29 |
| Number of new employees | employees | 183 | 29 |
| Number of sales representatives | employees | 54 | 29 |
| Number of technical and R&D personnel | employees | 1268 | 29 |
| Operating revenue | million yuan | 1131.51 | 11 |
| Total assets | million yuan | 2210.35 | 11 |
| Total employees | 1658 | 11 | |
| Total number of employees | employees | 1658 | 29 |
| Total technical and R&D personnel | 1268 | 11 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 13 | 29 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Training duration per capita, Female employees | Hours | 6.7 | 32 |
| Training duration per capita, Grassroots employees | Hours | 7.99 | 32 |
| Training duration per capita, Male employees | Hours | 8 | 32 |
| Training duration per capita, Middle management | Hours | 5.98 | 32 |
| Training duration per capita, Senior management | Hours | 5.99 | 32 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Gross profit | million yuan | 388.23 | 11 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Initiated patent applications accepted by State Intellectual Property Office | 2 | 11 | |
| Total number of registered software copyright as accumulated | 313 | 11 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Bachelor's Degree Employees | employees | 428 |
| Number of Below Junior College Employees | employees | 1067 |
| Number of Employees Aged 30-50 | employees | 662 |
| Number of Employees Aged Above 50 | employees | 12 |
| Number of Female Employees | employees | 569 |
| Number of Male Employees | employees | 1089 |
| Number of Master's Degree Employees | employees | 163 |
| Number of New Employees | employees | 183 |
| Number of Total Employees | employees | 1658 |
| Percentage of Female Employees | % | 34.33 |
| Percentage of Male Employees | % | 65.67 |
| Percentage of New Employees | % | 11.03 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Turnover Rate of Total Employees | % | 13 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Average Training Hours (Female) | Hours | 6.7 |
| Average Training Hours (General Employees) | Hours | 7.99 |
| Average Training Hours (Male) | Hours | 8 |
| Average Training Hours (Middle Management) | Hours | 5.98 |
| Average Training Hours (Senior Management) | Hours | 5.99 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | 313 | |
| Number of Patents Granted | 2 |