2018 Corporate Social Responsibility (Environmental, Social, Governance) Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Head office natural gas consumption | Cubic meters | 32856 | 36756 | 11 |
| Head office power consumption | 10000 kWh | 969.54 | 1032.56 | 11 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Head office water consumption | Tons | 79507 | 106570 | 11 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Percentage of female employees | % | 55 | 54 | 11, 43 |
| ROA | % | 1.08 | 0.69 | 11 |
| Total assets | RMB100 million | 4358.28 | 4661.42 | 11 |
| Total headcount | Persons | 4171 | 4460 | 11 |
| Total loans | RMB100 million | 1284.56 | 1595.73 | 11 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Operating income | RMB100 million | 102.13 | 111.34 | 11 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Video conferences | Times | 55 | 131 | 11 |
Number of suppliers by geographical region.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Balance of agriculture-related loans | RMB100 million | 274.92 | 343.12 | 11 |
| Balance of green credit | RMB100 million | 9.1 | 1.78 | 11 |
| Balance of loans to high-pollution, high-energy-consumption or overcapacity industries | RMB100 million | 28.12 | 25.13 | 11 |
| Balance of loans to small and micro enterprises | RMB100 million | 685.29 | 747.52 | 11 |
| Total deposits | RMB100 million | 2554.07 | 2641.31 | 11 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Customer satisfaction rate | % | 92.4 | 94.1 | 11 |
| Customers' complaints solution rate | % | 100 | 100 | 11 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| E-banking replacement ratio | % | 92.88 | 94.6 | 11 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Capital adequacy ratio | % | 13.53 | 13.15 | 11 |
| Provision coverage ratio | % | 207.75 | 154.84 | 11 |
| Total taxes paid | RMB100 million | 20.38 | 21.62 | 11 |
| Weighted average ROE | % | 18.82 | 10.03 | 11 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Basic earnings per share | RMB | 0.8 | 0.47 | 11 |
| Green financial bonds issued by the Bank | billion RMB | 3 | 38 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Charity donations | RMB10000 | 533.46 | 267.96 | 11 |
| Social contribution per share | RMB | 3.4 | 3.21 | 11 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit |
|---|---|
| NOâ‚“ Emissions | million tons |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Direct GHG Emissions (Scope 1) | Tons of COâ‚‚ equivalent |
| Indirect Energy Emissions (Scope 2) | Tons of COâ‚‚ equivalent |
| Total GHG Emissions | Tons of COâ‚‚ equivalent |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Hazardous Waste (Office) | Tons |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Natural Gas Consumption | Cubic meters | 32856 | 36756 |
| Purchased Electricity | 10000 kWh | 969.54 | 1032.56 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Water Consumption in Office | Tons | 79507 | 106570 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | employees | 3284 | |
| Number of Below Junior College Employees | employees | 418 | |
| Number of Contractors | employees | 4460 | |
| Number of Doctoral Degree Employees | employees | 17 | |
| Number of Employees Aged 30-50 | employees | 2037 | |
| Number of Employees Aged Above 50 | employees | 98 | |
| Number of Employees Aged Below 30 | employees | 2325 | |
| Number of Employees in Mainland China | employees | 4460 | |
| Number of Female Employees | employees | None | 2416 |
| Number of Male Employees | employees | 2044 | |
| Number of Master's Degree Employees | employees | 741 | |
| Number of New Employees | employees | 289 | |
| Number of Total Employees | employees | 4171 | 4460 |
| Percentage of Bachelor's Degree Employees | % | 73.6 | |
| Percentage of Below Junior College Employees | % | 9.4 | |
| Percentage of Contractors | % | 100 | |
| Percentage of Doctoral Degree Employees | % | 0.4 | |
| Percentage of Employees Aged 30-50 | % | 45.7 | |
| Percentage of Employees Aged Above 50 | % | 2.2 | |
| Percentage of Employees Aged Below 30 | % | 52.1 | |
| Percentage of Employees in Mainland China | % | 100 | |
| Percentage of Female Employees | % | 55 | 54.2 |
| Percentage of Male Employees | % | 45.8 | |
| Percentage of Master's Degree Employees | % | 16.6 | |
| Percentage of New Employees | % | 6.5 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
| Turnover Rate of Total Employees | % |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit |
|---|---|
| Percentage of Employees Trained | % |
| Percentage of Trained General Employees | % |
| Percentage of Trained Middle Management | % |
| Percentage of Trained Senior Management | % |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Average Training Hours (General Staff) | hours |
| Average Training Hours (Middle Management) | hours |
| Average Training Hours (Senior Management) | hours |
| Total Training Hours | hours |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 |
| Satisfaction Rate of Customer Complaint Handling | % | 92.4 | 94.1 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Total Public Welfare Donations | RMB10000 | 533.46 | 267.96 |
| Total Social Investment | RMB10000 | 533.46 | 267.96 |