Corporate Social Responsibility Report 2018

Company: CHINA UNICOM (762)
Year: 2018
Published: 2019-06-26
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2016 2017 2018 Report Pages
Chemical oxygen demand (COD) Thousands ton 1.83 2.4 2.1 74
Pollutants discharged - sulfur dioxide tonnes 2400 41
Sulphur dioxide emission Thousand tons 6.6 8.8 8.9 74

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 Report Pages
Greenhouse gas emission Thousand tons 5.089 5.698 5.692 74
Greenhouse gas emission/operating income Tons/RMB million 186 88.2 82.5 74
Pollutants discharged - carbon dioxide tonnes 5296000 41

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 Report Pages
Recycling upon scrappage and disposal RMB million 2.711 1.242 6.21 74

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2018 Report Pages
Financial costs decreased by RMB billion 4.1 8
Funding earmarked for energy conservation and emission reduction RMB 1000000000 32
Funds committed to energy conservation and discharge reduction million RMB 100 42

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2018 Report Pages
Value of upcycled materials RMB 10851000 44

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 Report Pages
4G network access rate % 99.69 99.72 99.77 73
4G network call drop rate % 0.61 0.1 0.09 73
4G population coverage % 90 32
China Unicom equipment room area vacated square meters 500000 43
Co-sharing rate for indoor distributed system (%) % 63 93 93 62
Diesel consumption Thousand tons 1.12 2.48 3.45 74
Electricity consumption Billion kWh 13.893 13.365 13.856 74
Energy consumption per unit of information flow kg ce/TB 0.647 0.75 0.51 74
Natural gas consumption Thousand m³ 10.995 7.081 10.452 74
Number of connections in fundamental platform connection 90000000 55
Petrol consumption Thousand tons 4.52 2.1 2.6 74
Pipeline co-building rate (%) % 85 92 94 62
Pipeline co-sharing rate (%) % 86 98 96 62
Pole line co-building rate (%) % 85 88 91 62
Pole line co-sharing rate (%) % 92 95 95 62
Total coal consumption Thousand tons 11.06 7.7 6.3 74

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 Report Pages
Water consumption Million tons 22.895 22.21 18.573 74

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2016 2017 2018 Report Pages
Air-conditioning energy saving for newly built systems percent 30 42
China Unicom power savings per year from vacated equipment rooms kWh 300000000 43
Electricity saving for newly built systems million kWh 20.54 42
Energy conservation Thousand tons 1585 1582 1636 74
Improvement in power system efficiency for newly built systems percent 2.5 42
Line bandwidth reduction for SME Internet leased-line percent 36 34
Special investment in energy conservation and emission reduction RMB million 200 201 140 74
Total cost savings from paperless business transactions RMB 112000000 44

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2016 2017 2018 Report Pages
Broadband coverage rate in administrative villages in ten northern provinces % 95 95 96 73
Co-building rate for indoor distributed system (%) % 73 71 79 62
New private capital broadband cooperation ports built in southern regions million ports 7.46 64
Number of drones deployed for first Import Expo in Shanghai 2 39
Number of patrol boats deployed for first Import Expo in Shanghai 2 39
Technological innovation input RMB billion 4.82 5.81 11.15 73

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2016 2017 2018 Report Pages
Employees based in overseas locations employees 696 15
Employment creation Person 9987 10458 10869 74
Female employees overseas employees 252 15
Foreign employees overseas employees 257 15
Gender proportion of employees Male/female 1.491 1.481 1.5501 73
Number of backbone talents in four-tier professional teams 3540 24
Number of contract or dispatch workers included in staff rehabilitation in Zhejiang persons 1700 29
Number of management talents in four-tier professional teams 216 24
Number of staff deployed for Beijing Summit of the Sino-African Cooperation Forum 6900 39
Number of staff deployed for Shanghe Summit in Qingdao 6800 39
Number of staff deployed for first Import Expo in Shanghai 6500 39
Number of staff queries given instant response by General Manager queries 4653 28
Number of staff queries raised queries 10463 28
Number of staff who received critical illness insurance persons 6016 29
Number of young and sharp talents in four-tier professional teams 6033 24
Personnel used Thousand person-times 413 471 482 73
Proportion of contracted employees in labor union % 100 100 100 73
Proportion of ethnic minority employees % 6.81 6.89 6.77 73
Proportion of female in senior management % 11.7 10.6 11.5 73
Total assets RMB billion 614.15 571.98 540.32 73
Total employees employees 851 15
of which: 4G subscribers Million 104.551 174.876 219.925 73

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2016 2017 2018 Report Pages
Employee turnover rate % 1.77 1.94 2.16 73
Operating income RMB billion 274.2 274.289 290.88 73
Salary-ranking promotion rate for the whole Group % 34 24
Staff promotion rate for the whole Group % 14 24

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2016 2017 2018 Report Pages
Coverage rate of safety production training % 100 100 100 73
Emergency communication equipment inputted Thousand set-times 115 109 94 73
Emergency communication vehicles called out Thousand vehicle-times 124 137 133 73
Number of emergency drills organised 1740 39
Number of emergency vehicles dispatched during floods and other natural disasters 31670 39
Number of emergency workers dispatched during floods and other natural disasters 78431 39
Number of psychological counselling sessions conducted sessions 40000 29

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2016 2017 2018 Report Pages
Number of 'Online Meeting with General Manager' sessions held sessions 447 28
Number of employees reached by 'Online Meeting with General Manager' sessions employees 172000 28
Number of employees who used employee support services persons 5245 29
Number of frontline employees receiving staff rehabilitation in Zhejiang persons 3000 29
Number of innovative talents recruited 1000 24
Number of personnel in technical activities Person 4508 4195 7703 73
Number of safety production training Time 32 37 40 73
Number of social responsibility management personnel trained nationwide personnel 80 71

The average training hours completed per employee by gender and employee category.

Indicator Unit 2016 2017 2018 Report Pages
Input in employee training RMB million 3020.64 3217.5 4229.99 73
Network college online learning person-time Thousand person-times 4585 15333 11250 73
Network college total online learning hours Thousand credit hours 3750 13096 7040 73
Number of certified EAP consultants and psychological counsellors persons 803 29
Per capita training time Hours 60 62 66 73
Productivity RMB Thousand/Person-Year 883.5 923.9 1079.9 73

Number of suppliers by geographical region.

Indicator Unit 2016 2017 2018 Report Pages
County-level branches examined branches 2127 21
FTTH ports as percentage of total broadband ports % 82.3 32
International interconnection bandwidth G 1711 2072 2427 33, 73
Number of 4G base stations Thousand 740 852 987 6, 73
Number of 4G base stations in service stations 987000 32
Number of corporate clients served by IoT connections corporate clients 15000 55
Number of international roaming service covered countries and regions 253 6
Number of international roaming service covered operators 615 6
Prefecture-level city branches examined branches 389 21
Private capital broadband cooperation ports located in southern provinces and cities million ports 5.64 64
Proportion of private capital broadband cooperation ports to all broadband ports percent 16% 64
Total number of broadband ports ports 215000000 32
Total private capital broadband cooperation ports million ports 40 64

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2016 2017 2018 Report Pages
Industry standards Item 226 228 249 73
Procurement management systems (number) 14 62

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2016 2017 2018 Report Pages
Average download speed of 4G Mbps 23.57 32
Business NPS score increase points 6 38
Coverage rate of mobile network in administrative villages % 87 89 89 73
Coverage rate of mobile network in township % 100 100 100 73
Daily average 4G data usage MB 6299 34
E-Commerce turnover RMB billion 40.84 66.42 71.26 73
Electronic top-up cards as percentage of total top-up card sales close to 90% 45
Fixed broadband user satisfaction rate Point 72.5 74.02 76.17 73
Fixed-line broadband subscribers Million 75.236 75.539 80.88 73
Fixed-line local access subscribers Million 66.649 59.997 55.899 73
Fixed-line user satisfaction rate Point 80.4 82.45 85.73 73
Home broadband tariffs at December 2018 decreased percent 41 34
MVNO market share percent 67% 64
Mobile Internet user satisfaction rate Point 75.9 75.05 77.83 73
Mobile billing subscribers Million 263.822 284.163 315.036 73
Mobile phone user satisfaction rate Point 78.8 79.13 81.94 73
Monthly average complaint rate in the year Person-time/million users 3.61 2.73 2.96 73
NPS (Net Promoter Score) increased by points 13 32
NPS score increase points 13 38
Number of 4G subscribers 220000000 6
Number of IoT card units involved at Fushanwan during Shanghe Summit in Qingdao 1000 39
Number of IoT connections connections 110000000 5, 55
Number of IoT equipment units involved at Fushanwan during Shanghe Summit in Qingdao 112 39
Number of MVNO users million users 55.14 64
Number of banks China Unicom supported for payment services banks 543 58
Number of mobile billing subscribers 320000000 6
Number of times intelligent network failure identification system was triggered during first Import Expo in Shanghai 1000 39
Number of users served through Internet channels users 136500000 32
Overall satisfaction rate Point 77.5 77.99 80.42 73
Proceeds from disposal of miscellaneous assets RMB 8558000 44
Proceeds from disposal of obsolete batteries RMB 4964000 44
Proceeds from disposal of obsolete wires and cables RMB 40401000 44
Revenue from Industry Internet RMB billion 15.9 23 8
Sales of poverty alleviation agricultural goods via e-commerce billion RMB 3 10
Service by NPS increased by points 6 32
Service revenue RMB billion, RMB100 million 238.033 249.015 263.7 6, 8, 73
Service revenue growth rate % 5.9 8
Share of 4G terminal market accounted for by six-mode all network access terminals % 85.5 63
Total times of emergency communication guarantee Time 393 361 407 73
Year-on-year increase in share of 4G terminal market accounted for by six-mode all network access terminals % 5.7 63

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2016 2017 2018 Report Pages
Blockchain patents patents 113 59
Leading industry standards and participation in formation standards 285 59
Number of patents applied Item 621 648 1121 73
Number of patents granted Item 232 348 441 73

Description of quality assurance process and recall procedures.

Indicator Unit 2016 2017 2018 Report Pages
Economic losses reduced due to specific inspection of fibre network upgrade RMB million 3046 21
Number of fixed network broadband access ports Million 189 202 215 73
Number of fixed-line broadband access ports 215000000 6
Number of fixed-line broadband subscribers 80800000 6

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2018 Report Pages
Amount invested in fixing latent cybersecurity issues million RMB 600 39
Bandwidth of DDoS cleansing system deployed during Shanghe Summit in Qingdao Tbps 1.27 39
Duration of sign-up process for integrated services at counters minutes 35 minutes to 12 minutes 36
Number of harassment/scam phone calls dealt with during network and information security assurance tasks for major events calls 50000 40
Paperless business transactions handled transactions 106000000 44
Percentage of real-name registration for new user telephone services 100% 39
Year-on-year growth in daily average 4G data usage percent 165 34

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2016 2017 2018 Report Pages
Economic contracts reviewed for legal compliance contracts 750000 20
Economic contracts reviewed for legal compliance (percentage) % 100 20
Liabilities-to-assets ratio % 41.8 8
Provincial branches inspected branches 8 21
Total tax paid RMB billion 11261 8156 7889 74

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2016 2017 2018 Report Pages
China Unicom Hainan branch - anti-scam reminder SMSs sent SMSs 1783 40
China Unicom Hainan branch - phone numbers making abnormal calls suspended phone numbers 2560 40
China Unicom Hainan branch - visits to malicious webpages stopped visits 485000 40
China Unicom Hainan branch - voice alerts sent alerts 534 40
Credit rating Grade AAA AAA AAA 74
Disciplinary inspection groups established 352 21
Disciplinary officers assigned officers 1253 21
International standards documents Article 636 649 585 73
Number of closed loopholes through security inspections 1989 39
Percentage of threats intercepted during Beijing Summit of the Sino-African Cooperation Forum 100% 39

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2016 2017 2018 Report Pages
Number of compliance training 1591 1576 1920 74
Number of participant attending the compliance training Person 254628 253350 248193 74
Number of provincial branches participating in social responsibility training branches 31 71

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2016 2017 2018 3 years Report Pages
Donation made by China Unicom (Americas) to cancer research centre (No-Shave November initiative) USD 400 51
Donation made by China Unicom (Hong Kong) staff to 'A Drop of Life' charity group (Race for Water) HKD 30000 51
Donation made by China Unicom (Hong Kong) staff to fifth 'Innoathon 10 KM 2018' HKD 8000 51
Donations to other charitable relief and public welfare programmes RMB thousands 50 47
Donations to programmes for the disabled (assistance for the disabled) RMB thousands 20 47
Donations to third parties billion RMB 1.04 32
Input in condolence fund RMB million 35.71 28.38 28.53 73
Input to help and support employees suffered from difficulties RMB million 967 937 3002 73
Mainstream speed for home broadband Mbps 100 32
Number of 'Lion Charity Cards' distributed in 3 years by China Unicom Zhejiang branch cards 100000 48
Number of channels in rural and remote poverty-stricken area Thousand 260 200 200 73
Number of emergency SMS sent during floods and other natural disasters 57550000 39
Other targeted areas for assistance RMB thousands 110 47
Primary and secondary students benefited from China Unicom Charity Library donation initiative in Xinjiang students 150000 50
Rural 4M or above broadband network coverage rate % 99 100 100 73
Urban 20M or above broadband network coverage rate % 89 93 97 73

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2016 2017 2018 Report Pages
Aggregate amount committed to emergency work during floods and other natural disasters million RMB 137.11 39
Amount paid through critical illness insurance fund million RMB 4.48 29
Books donated under China Unicom Charity Library donation initiative in Xinjiang books 250000 50
Contribution to consolation fund million RMB 28.53 29
Contribution to staff aid million RMB 30.22 29
Donations for the construction of social and public facilities RMB thousands 40 47
Donations to areas of targeted poverty alleviation (poverty aid) RMB thousands 9450 47
Donations to cultural and sporting programmes RMB thousands 70 47
Donations to education (schooling assistance) RMB thousands 620 47
Donations to environmental protection programmes RMB thousands 20 47
Donations to medical care and hygiene programmes RMB thousands 20 47
Libraries built under China Unicom Charity Library donation initiative in Xinjiang libraries 271 50
Number of registered volunteers Person 17042 39394 43873 74
Number of registered volunteers reaching volunteers 40000 32
Number of vehicles deployed for Beijing Summit of the Sino-African Cooperation Forum 970 39
Number of vehicles deployed for Shanghe Summit in Qingdao 1010 39
Number of vehicles deployed for first Import Expo in Shanghai 980 39
Other donations RMB thousands 630 47
Participants in volunteer activities Person-time 25386 399966 504412 74
Rate of decrease in financial costs % 71.7 8
Registered volunteers volunteers 43873 50
Times of volunteer services and activities times 50412 50
Total donation RMB million 1.47 1.24 1.04 74
Total external donations RMB thousands 11040 47

The types of emissions and respective emissions data.

Standard Indicator Unit 2016 2017 2018
SOₓ Emissions Thousand tons 6.6 8.8 8.9

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018
Total GHG Emissions tonnes 5089 5698 5692
Total GHG Emissions Intensity (By Revenue) tonnes/RMB million 84.9 88.2 124.1

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018
Non-Hazardous Waste Recycled million RMB 2.711 1.242 6.21

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018
Diesel Fuel Consumption Thousand tons 1.12 2.48 3.45
Fossil Fuel Consumption Thousand tons 11.06 7.7 6.3
Gasoline Consumption Thousand tons 4.52 2.1 2.6
Natural Gas Consumption Thousand m³ 10.995 7.081 10.452
Purchased Electricity Billion kWh 13.893 13.365 13.856

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018
Water Consumption Million tons 22.895 22.21 18.573

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2016 2017 2018
Investment in Energy-saving and Emission-reduction Technology Transformation RMB million 200 201 140

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2016 2017 2018
Total Investment in Ecological Restoration RMB billion 4.82 5.81 11.15

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2016 2017 2018
Number of Employees in Overseas employees 696
Number of Employees in Overseas (Female) employees 252
Number of Female Employees employees 252
Number of Total Employees employees None None 851
Percentage of Employees in Labor Union % 100 100 100
Percentage of Ethnic Minority Employees % 6.81 6.89 6.77
Percentage of Female Employees % 40.14452027298274 40.306328093510686 39.21414846476608
Percentage of Female Senior Management Employees % 11.7 10.6 11.5
Percentage of Male Employees % 59.85547972701727 59.69367190648932 60.78585153523392

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2016 2017 2018
Turnover Rate of Total Employees % 1.77 1.94 2.16

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2016 2017 2018
Number of Production Safety Emergency Drills 1740
Participation Rate of Safety Training % 100 100 100

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2016 2017 2018
Percentage of Trained Technical Employees None None None

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2016 2017 2018
Average Training Hours per Employee Hours 60 62 66

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2018
Number of Suppliers Certified to ISO 9001 Quality Management System 14

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2016 2017 2018
Total Number of Customer Complaints Person-time/million users 3.61 2.73 2.96

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2016 2017 2018
Accumulative Number of Patent Applications Item 1121
Accumulative Number of Patents Granted Item 441
Number of Patents Applied Item 621 648 1121
Number of Patents Granted Item 232 348 441

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2016 2017 2018
Number of Anti-corruption Training Session sessions 1591 1576 1920
Number of Attendance for Anti-corruption Training person-times 254628 253350 248193

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2016 2017 2018
Donations to Disaster Relief Contributions to Public Welfare million RMB 137.11
Investment in Education Donation RMB million 0.62
Investment in Environmental Protection RMB million 0.02
Number of Registered Volunteers Person 17042 39394 43873
Number of Volunteer Activities Sessions times 50412
Total Public Welfare Donations RMB million 1.47 1.24 1.04