2018 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Refrigerant (R-22) used | kg | 300 | 46 |
| reduction in carbon footprint (first instance) | percent | 13 | 5 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Reduce waste | % | -20 | 22 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Carbon emission footprint reduction | Reduced | 44 | |
| Carbon neutrality commitment for scope 1 and 2 emissions | Committed | 44 | |
| Offset of scope 1 and 2 emissions | 100% | 22 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Units produced of our products globally (excluding Europe) | units | 571409913 | 33 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Packaging breakdown by weight: Cardboard | 50% | 46 | |
| Packaging breakdown by weight: Glass | 2% | 46 | |
| Packaging breakdown by weight: Plastics | 22% | 46 | |
| Packaging breakdown by weight: Tin | 23% | 46 | |
| Packaging produced per US$88 in revenue | kg | 1 | 46 |
| Percentage of packaging that is complex recyclables | 15% | 46 | |
| Total weight of packaging material used | tonnes | 15436 | 46 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2018 | 2020 | Report Pages |
|---|---|---|---|---|
| Double contributions to protection of ecosystems for most critical raw ingredients | contributions | 2x | 22 | |
| investment in Newzh (wholly-owned innovation fund) | million USD | 56 | 5 | |
| number of sites | sites | 97 | 5 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Executive employees age over 50 | % | 100 | 53 | |
| Executive employees female | % | 30 | 53 | |
| Executive employees male | % | 70 | 53 | |
| Increase in females at executive level | % more | 2 | 22 | |
| Management employees age 30-50 | % | 14 | 53 | |
| Management employees age over 50 | % | 84 | 53 | |
| Management employees age under 30 | % | 1 | 53 | |
| Management employees female | % | 43 | 53 | |
| Management employees male | % | 57 | 53 | |
| Non-management employees age 30-50 | % | 37 | 53 | |
| Non-management employees age over 50 | % | 61 | 53 | |
| Non-management employees age under 30 | % | 2 | 53 | |
| Non-management employees female | % | 33 | 53 | |
| Non-management employees male | % | 67 | 53 | |
| Team members covered by collective bargaining arrangements | percent | 2% | 55 | |
| Team members who felt trusted to work flexibly | percent | 92% | 55 | |
| number of employees | employees | 2951 | 5 | |
| proportion of new H&H Executive Committee positions taken by women | out of 5 positions | 3 | 5 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Injuries across all sites | 14 | 51 |
Lost days due to work injury.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Lost days of work due to injuries | days | 8 | 51 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Launch of new initiatives to reduce risk factors of large preventable health challenges | initiatives | 5 | 22 |
| Percentage of workforce with access to internal health and wellbeing initiatives | workforce | 100% | 22 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Employee engagement score, ANZUS overall | 72 | 75 | 55 | |
| Employee engagement score, Asia overall | 40 | 43 | 55 | |
| Employee engagement score, China overall | 88 | 86 | 55 | |
| Employee engagement score, EU overall | 64 | 65 | 55 | |
| increase in Research and Development (R&D) spend | percent | 53 | 5 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Average training hours per team member (Female) | hours | 45 | 34 |
| Average training hours per team member (Male) | hours | 21.7 | 34 |
| Average training hours per team member (Management) | hours | 63.5 | 34 |
| Average training hours per team member (Non-Management) | hours | 28.1 | 34 |
| Average training hours per team member (Total workforce as full-time equivalent) | hours | 36.7 | 34 |
| Total training hours across The Group | hours | 106581 | 34 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| number of countries with established positions (Asia-Pacific, Europe, North America, Oceania) | countries | 13 | 5 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Percentage of new contract manufacturers signing supplier Code of Conduct | 100% | 22 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2020 | Report Pages |
|---|---|---|---|---|
| Map value stream for top 10 SKUs for every brand | SKUs per brand | 10 | 22 | |
| Percentage of contract manufacturer spend screened for environmental and social factors | % | 30 | 65 | |
| Percentage of contract manufacturers screened using environmental and social criteria | % | 25 | 22 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of products with ingredients sourced from agricultural waste streams produced | products | 3 | 22 |
| Percentage of contract manufacturer spend subject to Supplier Code of Conduct (Tier 1) | % | 85 | 65 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Product quality recalls | ZERO | 33 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2020 | Report Pages |
|---|---|---|---|---|
| Channel breakdown for Australian customer service enquiries - Email | % | 50 | 33 | |
| Channel breakdown for Australian customer service enquiries - Other | % | 0.29 | 33 | |
| Channel breakdown for Australian customer service enquiries - Phone | % | 38 | 33 | |
| Channel breakdown for Australian customer service enquiries - Social Media | % | 12 | 33 | |
| Double expenditure on R&D to support product innovation | expenditure | 2x | 22 | |
| Number of amendments to product labelling as a result of feedback from the market regulator | 2 | 36 | ||
| Number of high-quality submissions received for BINC Scientific Advisory Board funding | 85 | 28 | ||
| Number of product related enquiries | 1444048 | 33 | ||
| Percentage of product enquiries resolved and assessed for improvement | % | 95 | 33 | |
| Percentage of product enquiries responded to | % | 99 | 33 | |
| Percentage of product enquiries that were complaints | % | <3 | 33 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of IP (Intellectual Property) cases investigated | cases | 5 | 60 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2018 | 2030 | Report Pages |
|---|---|---|---|---|
| Label product categories with disposal instructions, country of origin, and environmental footprint | % of product categories | 50 | 22 | |
| Spend on quality management | RMB | 42103679 | 33 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| GDPR (General Data Protection Registration) compliance completion | June 2018 | 60 | |
| Privacy Act and Personal Data (Privacy) Ordinance compliance completion | December 2018 | 60 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Financial or in-kind political contributions made by H&H Group | N/A | 64 | |
| Number of fraudulent activity cases investigated within the team | cases | 7 | 60 |
| Other non-cash losses | million RMB | 4 | 62 |
| Other non-recurring losses | million RMB | 13.8 | 62 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Swisse's Government Relations Program score | % | 8.5 | 64 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Business Excellence Award for Consumer Services from the Australia China Business Council | Received | 36 | |||
| Collaborate with at least one reputable scientific partner within each market | partner per market | at least 1 | 22 | ||
| Donation to H&H Foundation from Swisse Movement Activity in Sanya | Australian dollars | 100000 | 30 | ||
| Number of participants in Swisse Movement Activity in Sanya | participants | 300 | 30 | ||
| Number of sandwiches made for children without lunch | sandwiches | 12000 | 30 | ||
| Reach people with health initiatives through H&H Group Foundation | people | 1000000 | 22 | ||
| Respondents scoring Swisse brand and engagement programs 9/10 or 10/10 | % | 35 | 64 | ||
| Sustainability as a standing item at Board meetings | Board meetings | 100% | 22 | ||
| Total spending in community initiatives and programs | US dollars | 670868 | 30 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 10 years | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|
| Funds raised by Biostime Mother and Child Foundation Family Run campaigns in 12 cities across China | RMB | 1000000 | 30 | |||
| Funds raised in one day by Biostime Mother and Child Foundation 'Be With You' Campaign | RMB | 500000 | 30 | |||
| Grants supplied for research by BINC China | RMB | 920000 | 28 | |||
| Maximum grant awarded per project by BINC Scientific Advisory Board | euros | 50000 | 28 | |||
| Number of Sustainability Champions team members signed up globally | 100 | 42 | ||||
| Number of children receiving free public treatments for congenital heart disease (Biostime Mother and Child Foundation Family Run campaigns) | children | 50 | 30 | |||
| Number of children receiving surgery from Biostime Mother and Child Foundation 'Be With You' Campaign | children | 7 | 30 | |||
| Number of cooked meals prepared for community members in need | meals | 2250 | 30 | |||
| Number of families participating in largest baby yoga session (H&H Group World Record) | families | 10000 | 30 | |||
| Number of government grants awarded in Australia | 2 | 64 | ||||
| Number of people involved in Biostime Mother and Child Foundation 'Be With You' Campaign | people | 700000 | 30 | |||
| Raise and invest funds into H&H Group Foundation | USD | 550000 | 22 | |||
| Steps walked or run in Biostime Mother and Child Foundation 'Be With You' Campaign | steps | 10000000000 | 30 | |||
| Total CRC resources committed over 10 years | AUD | 121000000 | 47 | |||
| year-on-year revenue increase | percent | 25.2 | 5 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2 equivalent | 1539 |
| Indirect Energy Emissions (Scope 2) | tonnes CO2 equivalent | 9807 |
| Total GHG Emissions | tonnes CO2 equivalent | 25438 |
| Total GHG Emissions Intensity (By FTE) | tonnes CO2 equivalent | 8.62 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes CO2 equivalent | 14092 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Hazardous Waste | tonnes | 3 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste Disposed | tonnes |
| Total Non-Hazardous Waste Intensity (By Facility) | tonnes |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Scope 1 and 2 Emissions Reduction Percentage Compared to Last Year | % | 100 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | percent | 20 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Diesel Fuel Consumption | thousand L | 163 |
| Fossil Fuel Consumption | thousand L | 5956.4 |
| Gasoline Consumption | thousand L | 229 |
| Grid Electricity Consumption | thousand kWh | 11931 |
| LPG Consumption | thousand L | 1.4 |
| Natural Gas Consumption | thousand L | 5563 |
| Purchased Electricity | thousand kWh | 11931 |
| Total Direct Energy Consumption | thousand L | 5956.4 |
| Total Indirect Energy Consumption | thousand kWh | 11931 |
| Total Non-Renewable Fuel Consumption | thousand L | 5956.4 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Municipal Water Consumption | kL |
| Total Water Withdrawal | kL |
| Water Consumption | kL |
| Water Consumption per FTE | kL |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Packaging Material Consumption (Glass) | % | 2 |
| Packaging Material Consumption (Metal) | % | 23 |
| Packaging Material Consumption (Paper) | % | 50 |
| Packaging Material Consumption (Plastic) | % | 22 |
| Packaging Material Intensity (By Revenue) | kg per US$88 | 1 |
| Packaging Materials Consumed | tonnes | 15436 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Total Investment in Ecological Restoration | million USD | 56 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Total Employees | employees | 2951 |
| Percentage of Employees Aged 30-50 | % | 37 |
| Percentage of Employees Aged Above 50 | % | 61 |
| Percentage of Employees Aged Below 30 | % | 2 |
| Percentage of Female Employees | % | 33 |
| Percentage of Male Employees | % | 67 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Employees in Asia | % |
| Turnover Rate of Employees in Australia | % |
| Turnover Rate of Employees in Europe | % |
| Turnover Rate of Employees in North America | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
Lost days due to work injury.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 8 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Employee engagement score, ANZUS overall | 72 | 75 | |
| Employee engagement score, Asia overall | 40 | 43 | |
| Employee engagement score, China overall | 88 | 86 | |
| Employee engagement score, EU overall | 64 | 65 | |
| increase in Research and Development (R&D) spend | percent | 53 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Average Training Hours (Female) | hours | 45 |
| Average Training Hours (General Staff) | hours | 28.1 |
| Average Training Hours (Male) | hours | 21.7 |
| Average Training Hours per Employee | hours | 36.7 |
| Average Training Hours per FTE | hours | 36.7 |
| Total Training Hours | hours | 106581 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Suppliers Signing Social Responsibility Code | % | 100 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Suppliers Participated in Sustainability Risk Assessment | % | 25 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Complaints Handling Rate | % | 95 |
| Number of Products and Service Related Complaints | 43321.44 | |
| Total Number of Customer Complaints | 43321.44 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 | 2020 |
|---|---|---|---|
| Total Social Investment | RMB | 1000000 | 550000 |