SUSTAINABLE DEVELOPMENT REPORT 2018 OF SINO-OCEAN GROUP
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
TOTAL REFRIGERANT CONSUMPTION | KG | 170177.67 | 42 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
INTENSITY OF GREENHOUSE GAS EMISSIONS | TCO2E TEN THOUSAND YUAN REVENUE | 11.8 | 42 |
TOTAL GREENHOUSE GAS EMISSION | TCO2E | 48870189.02 | 42 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Metal waste (CONSTRUCTION AND OPERATION) | t | 1587.87 | 42 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Concrete waste (CONSTRUCTION AND OPERATION) | t | 35482.74 | 42 |
Discarded furniture (OFFICES) | t | 15.87 | 42 |
INTENSITY OF NON-HAZARDOUS WASTE | t TEN THOUSAND YUAN REVENUE | 0.02 | 42 |
Office trash (OFFICES) | t | 187 | 42 |
Other waste (CONSTRUCTION AND OPERATION) | t | 15472.67 | 42 |
Other waste (OFFICES) | t | 6.53 | 42 |
TOTAL NON-HAZARDOUS WASTE | t | 85352.65 | 42 |
Waste residual food (OFFICES) | t | 72 | 42 |
Wood waste (CONSTRUCTION AND OPERATION) | t | 12068.63 | 42 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Coal consumption (CONSTRUCTION AND OPERATION) | t | 65.33 | 42 |
Diesel consumption (CONSTRUCTION AND OPERATION) | L | 2048968.39 | 42 |
Gasoline consumption (CONSTRUCTION AND OPERATION) | L | 719987.47 | 42 |
Gasoline consumption (OFFICES) | L | 243761.46 | 42 |
INTENSITY OF ENERGY CONSUMPTION | GJ TEN THOUSAND YUAN REVENUE | 210.76 | 42 |
Natural gas consumption (CONSTRUCTION AND OPERATION) | m³ | 24943.34 | 42 |
Natural gas consumption (OFFICES) | m³ | 2958.67 | 42 |
Purchased gas consumption (CONSTRUCTION AND OPERATION) | m³ | 161147 | 42 |
Purchased gas consumption (OFFICES) | m³ | 7841.66 | 42 |
Purchased power consumption (CONSTRUCTION AND OPERATION) | kWh | 205947168.88 | 42 |
Purchased power consumption (OFFICES) | kWh | 10300362.08 | 42 |
Purchased power density (CONSTRUCTION AND OPERATION) | kWh/m² | NA | 42 |
Purchased power density (OFFICES) | kWh/m² | 151.8 | 42 |
TOTAL ENERGY CONSUMPTION | GJ | 872997332.78 | 42 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Public water supply (CONSTRUCTION AND OPERATION) | m³ | 5866777.28 | 42 |
Public water supply (OFFICES) | m³ | 203164.49 | 42 |
Purified drinking water (CONSTRUCTION AND OPERATION) | m³ | 14742.28 | 42 |
Purified drinking water (OFFICES) | m³ | 1019.91 | 42 |
Rainwater collection (CONSTRUCTION AND OPERATION) | m³ | 89302 | 42 |
Recycled water (CONSTRUCTION AND OPERATION) | m³ | 90527 | 42 |
Recycled water (OFFICES) | m³ | 1750 | 42 |
TOTAL WATER CONSUMPTION | m³ | 6237034.24 | 42 |
Total GFA (m²) - BEIJING-TIANJIN-HEBEI REGION | m² | 22241000 | 8 |
Total GFA (m²) - CHENGDU-CHONGQING REGION | m² | 3597000 | 8 |
Total GFA (m²) - OTHER REGIONS | m² | 9506000 | 8 |
Total GFA (m²) - PEARL RIVER DELTA REGION | m² | 10243000 | 8 |
Total GFA (m²) - YANGTZE RIVER DELTA REGION | m² | 5798000 | 8 |
Total GFA (m²) - YANGTZE RIVER MID-STREAM REGION | m² | 4896000 | 8 |
Total registered area of green building projects | m² | 13988000 | 44 |
WATER CONSUMPTION DENSITY OF OFFICES | m³/m² | 2.88 | 42 |
WATER CONSUMPTION INTENSITY | m³ TEN THOUSAND YUAN REVENUE | 1.51 | 42 |
Water saved by chiller plant control systems and LED lighting devices at Ocean Office Park (Beijing) | tons | 7081 | 47 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Electricity saved by chiller plant control systems and LED lighting devices at Ocean Office Park (Beijing) | kWh | 596394 | 47 |
Full-year cost savings from energy-saving renovation at Ocean Office Park (Beijing) | RMB | 1400000 | 47 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Green building projects (number) | 95 | 44 | |||
No. of Projects - BEIJING-TIANJIN-HEBEI REGION | 57 | 8 | |||
No. of Projects - CHENGDU-CHONGQING REGION | 18 | 8 | |||
No. of Projects - OTHER REGIONS | 23 | 8 | |||
No. of Projects - PEARL RIVER DELTA REGION | 32 | 8 | |||
No. of Projects - YANGTZE RIVER DELTA REGION | 42 | 8 | |||
No. of Projects - YANGTZE RIVER MID-STREAM REGION | 11 | 8 | |||
No. of people affected | persons | 2115000 | 3106658 | 3820500 | 62 |
Projects applied with Sino-Ocean Healthy Building System 1.0 as of end of April 2018 | projects | 59 | 21 | ||
Total Landbank (m²) - BEIJING-TIANJIN-HEBEI REGION | m² | 17032000 | 8 | ||
Total Landbank (m²) - CHENGDU-CHONGQING REGION | m² | 2751000 | 8 | ||
Total Landbank (m²) - OTHER REGIONS | m² | 5183000 | 8 | ||
Total Landbank (m²) - PEARL RIVER DELTA REGION | m² | 6759000 | 8 | ||
Total Landbank (m²) - YANGTZE RIVER DELTA REGION | m² | 4608000 | 8 | ||
Total Landbank (m²) - YANGTZE RIVER MID-STREAM REGION | m² | 4111000 | 8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|---|---|
Average age of employees | years | 34 | 34.5 | 34.6 | 34.5 | 34.1 | 52 |
Average age of new employees | years | 31 | 32 | 29 | 31 | 30.9 | 53 |
Average age of senior executives | years | 43 | 42 | 43 | 40 | 54 | |
Employees by age: 25 ≤ age < 33 | proportion | 43% | 52 | ||||
Employees by age: 33 ≤ age < 40 | proportion | 29% | 52 | ||||
Employees by age: 40 ≤ age < 50 | proportion | 15% | 52 | ||||
Employees by age: < 25 | proportion | 9% | 52 | ||||
Employees by age: ≥ 50 | proportion | 4% | 52 | ||||
Executives as percentage of total employees | 1.69% | 1.66% | 3.28% | 3.59% | 2.94% | 52 | |
Locally recruited executives as percentage of total new executive recruits | proportion | 67% | 54 | ||||
Male/female ratio of senior executives | male:female | 80%:20% | 77%:23% | 86%:14% | 80%:20% | 54 | |
New employees in CAPITAL OPERATION DEPARTMENT | 55 | 55 | 55 | 55 | 55 | 53 | |
New employees in COMMERCIAL REAL ESTATE DEPARTMENT | 35 | 48 | 64 | 76 | 75 | 53 | |
New employees in CUSTOMER SERVICE DEPARTMENT | 1815 | 1349 | 1654 | 1736 | 1941 | 53 | |
New employees in DEVELOPMENT DEPARTMENT 1 | 142 | 57 | 108 | 182 | 345 | 53 | |
New employees in DEVELOPMENT DEPARTMENT 2 | 61 | 83 | 120 | 180 | 173 | 53 | |
New employees in DEVELOPMENT DEPARTMENT 3 | 182 | 156 | 164 | 209 | 176 | 53 | |
New employees in DEVELOPMENT DEPARTMENT 4 | 26 | 37 | 76 | 181 | 237 | 53 | |
New employees in HONG KONG COMPANY | 35 | 21 | 64 | 64 | 64 | 53 | |
New employees in PROJECT DESIGN DEPARTMENT | 344 | 273 | 993 | 1653 | 1165 | 53 | |
Number of employees (excluding executives) | 6445 | 6455 | 7315 | 9033 | 11961 | 52 | |
Number of executives | 111 | 109 | 248 | 336 | 362 | 52 | |
Number of new employees | 2949 | 2381 | 2894 | 4184 | 5891 | 53 | |
Proportion of new recruits by age (25–30) | 50% | 53 | |||||
Proportion of new recruits by age (30–35) | 24% | 53 | |||||
Proportion of new recruits by age (35–50) | 9% | 53 | |||||
Proportion of new recruits by age (<25) | 16% | 53 | |||||
Proportion of new recruits by age (>50) | 1% | 53 | |||||
Ratio of locally recruited senior executives | 13:1 | 13:1 | 15:1 | 18:1 | 54 | ||
Ratio of locally recruited senior executives (pie chart) | local:non-local | 1:2 | 2:1 | 2:1 | 2:1 | 54 | |
Total formal employees (not including self-built security guards and cleaners of customer service division) | 6556 | 6564 | 7563 | 9369 | 12323 | 52 | |
Total informal employees (including interns, rehired retirees, part-time staff, etc.) | 167 | 158 | 230 | 359 | 399 | 52 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|---|---|
Lost employees by age (average) | years | 31.3 | 31.2 | 32.1 | 32.1 | 33 | 54 |
Lost employees by age 25–33 (2018) | proportion | 47% | 54 | ||||
Lost employees by age 34–40 (2018) | proportion | 29% | 54 | ||||
Lost employees by age 41–50 (2018) | proportion | 11% | 54 | ||||
Lost employees by age over 50 (2018) | proportion | 3% | 54 | ||||
Lost employees by age under 25 (2018) | proportion | 10% | 54 | ||||
Total number of employee turnover | employees | 2325 | 2253 | 2253 | 2336 | 3618 | 54 |
Turnover by department - Customer Service Department | employees | 1267 | 1383 | 1466 | 1644 | 1571 | 54 |
Turnover by department - Customer Service Department (2018 avg. turnover) | turnover rate | 34.2% | 54 | ||||
Turnover by department - Development Department 1 | employees | 89 | 122 | 51 | 86 | 139 | 54 |
Turnover by department - Development Department 1 (2018 avg. turnover) | turnover rate | 24.7% | 54 | ||||
Turnover by department - Development Department 2 | employees | 94 | 80 | 104 | 99 | 130 | 54 |
Turnover by department - Development Department 2 (2018 avg. turnover) | turnover rate | 39.2% | 54 | ||||
Turnover by department - Development Department 3 | employees | 118 | 81 | 55 | 83 | 104 | 54 |
Turnover by department - Development Department 3 (2018 avg. turnover) | turnover rate | 34.9% | 54 | ||||
Turnover by department - Development Department 4 | employees | 16 | 17 | 56 | 52 | 161 | 54 |
Turnover by department - Development Department 4 (2018 avg. turnover) | turnover rate | 42.4% | 54 | ||||
Turnover by department - Engineering Department | employees | 6 | 13 | 33 | 33 | 57 | 54 |
Turnover by department - Engineering Department (2018 avg. turnover) | turnover rate | 37.2% | 54 | ||||
Turnover by department - Marketing Department | employees | 42 | 28 | 41 | 87 | 225 | 54 |
Turnover by department - Marketing Department (2018 avg. turnover) | turnover rate | 20.4% | 54 | ||||
Turnover by department - Production Department | employees | 352 | 387 | 362 | 498 | 931 | 54 |
Turnover by department - Production Department (2018 avg. turnover) | turnover rate | 30.4% | 54 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Work-related injuries in Beijing area | 3 | 59 |
Lost days due to work injury.
Indicator | Unit | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|---|---|---|---|---|---|
Accident rate per 1 million | 1.89 | 1.57 | 1.19 | 0.89 | 0.43 | 0.45 | 0.23 | 0.13 | 0.06 | 59 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|---|---|---|
Number of free physical check-ups and health lectures provided in Chicheng, Hebei | sessions | 50 | 66 | |||||
Number of safety trainings | 31 | 59 | ||||||
Safety inspection passing rate | % | 98.97 | 99.53 | 99.85 | 100 | 100 | 100 | 59 |
Work safety check pass rate | % | 100 | 59 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Number of cities covered by safety trainings | 18 | 59 | |
Number of projects covered by safety trainings | 22 | 59 | |
Proportion of senior management and employees who have received training | 98% | 57 | |
Training coverage rate for new projects | % | 100 | 59 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Average training hours per person | hours | 25.9 | 57 |
Average training hours per person (female employees) | hours | 23.1 | 57 |
Average training hours per person (male employees) | hours | 27.6 | 57 |
Average training hours per person (mid-level employees) | hours | 25.5 | 57 |
Average training hours per person (senior management employees) | hours | 40.1 | 57 |
Total hours of training throughout the entire year | hours | 319333 | 57 |
Number of suppliers by geographical region.
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Number of cities with business distribution | cities | 45 | 8 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
Indicator | Unit | 2017 | 2018 | Report Pages |
---|---|---|---|---|
Delivery Assessment - Average score H1 2017 | 74.11 | 27 | ||
Delivery Assessment - Average score H1 2018 | 75.12 | 27 | ||
Delivery Assessment - Average score H2 2017 | 75.12 | 27 | ||
Delivery Assessment - Average score H2 2018 | 75.12 | 27 | ||
Delivery Assessment - Highest score H1 2017 | 74.8 | 27 | ||
Delivery Assessment - Highest score H1 2018 | 77.48 | 27 | ||
Delivery Assessment - Highest score H2 2017 | 76.56 | 27 | ||
Delivery Assessment - Highest score H2 2018 | 80.03 | 27 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|---|---|---|
Overall industry customer satisfaction | % | 70 | 33 | |||||
Real-Time Testing - (8090) H1 2017 | 18% | 27 | ||||||
Real-Time Testing - (8090) H1 2018 | 5% | 27 | ||||||
Real-Time Testing - (8090) H2 2017 | 11% | 27 | ||||||
Real-Time Testing - (8090) H2 2018 | 3% | 27 | ||||||
Real-Time Testing - (90100) H1 2017 | 82% | 27 | ||||||
Real-Time Testing - (90100) H1 2018 | 95% | 27 | ||||||
Real-Time Testing - (90100) H2 2017 | 89% | 27 | ||||||
Real-Time Testing - (90100) H2 2018 | 97% | 27 | ||||||
Sino-Ocean customer 'average' rate | % | 21 | 21 | 21 | 21 | 19 | 19 | 33 |
Sino-Ocean customer 'not satisfied at all' rate | % | 4 | 4 | 4 | 3 | 33 | ||
Sino-Ocean customer 'not satisfied' rate | % | 9 | 10 | 10 | 10 | 5 | 3 | 33 |
Sino-Ocean customer 'satisfied' rate | % | 45 | 45 | 37 | 33 | 33 | 35 | 33 |
Sino-Ocean customer 'very satisfied' rate | % | 21 | 20 | 28 | 33 | 43 | 43 | 33 |
Sino-Ocean customer satisfaction | % | 66 | 64 | 65 | 66 | 70 | 70 | 33 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Number of participants in 'Little Citizens – 99 Charity Day Action' | participants | 10000 | 66 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Donations from other sources (RMB million) | RMB million | 60.57 | 1.76 | 6.79 | 62 |
Donations from the Foundation (RMB million) | RMB million | 2.41 | 2.96 | 8.15 | 62 |
No. of direct donation recipients | persons | 51000 | 57000 | 59000 | 62 |
No. of volunteers | persons | 5000 | 5000 | 7710 | 62 |
Poverty alleviation related investment (RMB million) | RMB million | 58.39 | 4.99 | 7.27 | 62 |
Public donations raised for China Backbone Health Care Plan | RMB | 1000000 | 66 | ||
Volunteer service hours | hours | 32168 | 46384 | 56948 | 62 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2018 |
---|---|---|
Total GHG Emissions | TCO2E | 48870189.02 |
Total GHG Emissions Intensity (By Revenue) | TCO2E TEN THOUSAND YUAN REVENUE | 11.8 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit |
---|---|
Hazardous Waste (Office) | T |
Hazardous Waste Recycled | T |
Total Hazardous Waste | T |
Total Hazardous Waste Intensity (By Revenue) | kg per ten thousand yuan revenue |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2018 |
---|---|---|
Diversion Rate of Non-Hazardous Waste | % | 97.66 |
Non-Hazardous Waste (Construction Waste) | t | 13.62 |
Non-Hazardous Waste (Electronic Waste) | t | 0.88 |
Non-Hazardous Waste (Office Waste) | T | 72 |
Non-Hazardous Waste Recycled | T | 1138.22 |
Recycling Rate of Non-Hazardous Waste | % | 99.3 |
Total Non-Hazardous Waste Disposed | t | 85352.65 |
Total Non-Hazardous Waste Intensity (By Revenue) | t TEN THOUSAND YUAN REVENUE | 0.02 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2018 |
---|---|---|
Diesel Fuel Consumption | L | 2048968.39 |
Energy Consumption Intensity (By Revenue) | GJ TEN THOUSAND YUAN REVENUE | 210.76 |
Fossil Fuel Consumption | t | 65.33 |
Gasoline Consumption | L | 243761.46 |
Natural Gas Consumption | m³ | 2958.67 |
Purchased Electricity | kWh | 10300362.08 |
Purchased Electricity Intensity (By Area) | kWh/m² | 151.8 |
Total Energy Consumption | GJ | 872997332.78 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2018 |
---|---|---|
Municipal Water Consumption | m³ | 5866777.28 |
Recycled Water Usage | m³ | 92277 |
Total Water Withdrawal | m³ | 6237034.24 |
Water Consumption | m³ | 6237034.24 |
Water Consumption Intensity (By Revenue) | m³ TEN THOUSAND YUAN REVENUE | 1.51 |
Water Consumption in Office | m³ | 203164.49 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2018 |
---|---|---|
Electricity Usage Reduction Compared to Last Year | kWh | 596394 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Standard Indicator | Unit |
---|---|
Packaging Material Consumption (Paper) | KG |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 |
---|---|---|---|---|---|---|
Number of Full-time Employees | 6556 | 6564 | 7563 | 9369 | 12323 | |
Number of General Employees | 6445 | 6455 | 7315 | 9033 | 11961 | |
Number of New Employees | 2949 | 2381 | 2894 | 4184 | 5891 | |
Number of Part-time Employees | 167 | 158 | 230 | 359 | 399 | |
Number of Senior Management Employees | 111 | 109 | 248 | 336 | 362 | |
Number of Total Employees | 6556 | 6564 | 7563 | 9369 | 12323 | |
Percentage of Employees Aged 30-50 | % | 44 | ||||
Percentage of Employees Aged Above 50 | % | 4 | ||||
Percentage of Employees Aged Below 30 | % | 52 | ||||
Percentage of New Employees | % | 47.8 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2018 |
---|---|---|
Turnover Rate of Employees Aged 30-50 | percent | 40 |
Turnover Rate of Employees Aged Above 50 | percent | 3 |
Turnover Rate of Employees Aged Below 30 | percent | 57 |
Lost days due to work injury.
Standard Indicator | Unit | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 |
---|---|---|---|---|---|---|---|---|---|---|
Lost Time Injury Frequency Rate (LTIFR/LTIR) | per 1 million | 1.89 | 1.57 | 1.19 | 0.89 | 0.43 | 0.45 | 0.23 | 0.13 | 0.06 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Standard Indicator | Unit | 2018 |
---|---|---|
Number of Safety knowledge lectures | sessions | 50 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2018 |
---|---|---|
Percentage of Employees Trained | % | 98 |
Percentage of New Employees Trained | % | 100 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2018 |
---|---|---|
Average Training Hours (Female) | hours | 23.1 |
Average Training Hours (Male) | hours | 27.6 |
Average Training Hours (Middle Management) | hours | 25.5 |
Average Training Hours (Senior Management) | hours | 40.1 |
Average Training Hours per Employee | hours | 25.9 |
Total Training Hours | hours | 319333 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2018 |
---|---|---|
Number of Suppliers in Mainland China | suppliers | 11677 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 |
---|---|---|---|---|---|---|---|
Satisfaction Rate of Customer Complaint Handling | % | 66 | 64 | 65 | 66 | 70 | 70 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2016 | 2017 | 2018 |
---|---|---|---|---|
Investment in Targeted Poverty Alleviation | RMB million | 58.39 | 4.99 | 7.27 |
Number of Registered Volunteers | persons | 5000 | 5000 | 7710 |
Total Public Welfare Donations | RMB million | 62.98 | 4.72 | 14.94 |
Total Volunteer Service Hours | hours | 32168 | 46384 | 56948 |