CORPORATE SOCIAL RESPONSIBILITY REPORT 2018
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Head office direct greenhouse gas emission | Ton carbon dioxide equivalent | 177.73 | 140.76 | 36 |
| Head office greenhouse gas emission | Ton carbon dioxide equivalent | 5044.77 | 4657.55 | 36 |
| Head office indirect greenhouse gas emission | Ton carbon dioxide equivalent | 4867.04 | 4516.79 | 36 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| ATM discarded by Bank of Qingdao | pieces | 25 | 13 | 35 |
| Computer for business purpose discarded by Bank of Qingdao | pieces | 155 | 286 | 35 |
| Monitor discarded by Bank of Qingdao | pieces | 7 | 3 | 35 |
| Printer discarded by Bank of Qingdao | pieces | 32 | 51 | 35 |
| Server discarded by Bank of Qingdao | pieces | 14 | 35 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Paper saved from paperless counter operation | million sheets | 1.23 | 34 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Head office natural gas consumption | Cubic meter | 18252 | 32013 | 36 |
| Head office oil consumption | Litre | 64778 | 62736 | 12, 36 |
| Head office power consumption | 10000 KWHS, 10000 kWhs | 443 | 374 | 12, 36 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Head office water consumption | Ton | 14354 | 23180 | 12, 36 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Cost saved by promoting electronic operational management | RMB | 50000 | 34 | |
| Mailing costs of paper statements preparation reduced | million RMB | 0.54 | 34 | |
| Mailing costs of paper statements preparation reduced from electronic reconciliation | RMB | 540000 | 34 | |
| Number of stampings reduced from paperless counter operation | million | 6.94 | 34 | |
| Planned construction period for new and old kinetic energy conversion project in Shandong Province | months | 36 | 22 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Categories of paper registration reduced by online operational management | 14 | 34 | ||
| Copies of paper statements saved from electronic reconciliation | 45000 | 34 | ||
| Head office paper consumption | 1 million sheets | 1.31 | 1.19 | 12, 36 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Sessions of Visit for Lobby Environment Monitoring conducted throughout the Bank | sessions | 12 | 40 |
| Subsequent credit to be gradually distributed for flexible disposal of idle assets in Qingdao Automobile Industry New Area | million RMB | 520 | 22 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| 30 to 40 (exclusive) employees | person | 1405 | 49 | ||
| 30 to 40 (exclusive) employees percentage | % | 37.16 | 49 | ||
| 40 to 50 (exclusive) employees | person | 730 | 49 | ||
| 40 to 50 (exclusive) employees percentage | % | 19.31 | 49 | ||
| Bachelors | person | 2665 | 49 | ||
| Bachelors percentage | % | 70.48 | 49 | ||
| Contract employees | person | 3781 | 49 | ||
| Contract employees percentage | % | 100.00 | 49 | ||
| Contribution to the mutual medical insurance scheme for employees | ten thousand RMB | 13.84 | 51 | ||
| Disabled employees | person | 1 | 49 | ||
| Disabled employees percentage | % | 0.03 | 49 | ||
| Employees from Shandong province | person | 3781 | 49 | ||
| Employees from Shandong province percentage | % | 100.00 | 49 | ||
| Employees of minority | person | 46 | 49 | ||
| Employees of minority percentage | % | 1.22 | 49 | ||
| Female employees | person | 2051 | 49 | ||
| Female employees percentage | % | 54.24 | 49 | ||
| Junior college graduates | person | 476 | 49 | ||
| Junior college graduates percentage | % | 12.59 | 49 | ||
| Male employees | person | 1730 | 49 | ||
| Male employees percentage | % | 45.76 | 49 | ||
| Masters | person | 629 | 49 | ||
| Masters percentage | % | 16.64 | 49 | ||
| New employees | person | 470 | 49 | ||
| New employees percentage | % | 12.43 | 49 | ||
| Number of formal representatives attending the fifth Labour Union member (employee) representative conference | people | 230 | 50 | ||
| Number of people participated in the Chuying Project for reserve talents selection | people | 300 | 50 | ||
| Number of reserve talents for mid-level management who have taken up management positions | people | 24 | 50 | ||
| Over 50 employees | person | 186 | 49 | ||
| Over 50 employees percentage | % | 4.92 | 49 | ||
| PhDs | person | 11 | 49 | ||
| PhDs percentage | % | 0.29 | 49 | ||
| Proportion of female employees | % | 54.39 | 54.24 | 12 | |
| Return on average total assets | % | 0.65 | 0.66 | 12 | |
| Return on weighted average net assets | % | 10.8 | 8.36 | 12 | |
| Total assets | RMB100 million, billion | 3062.76 | 3176.59 | 10, 12 | |
| Total loans | RMB100 million | 980.61 | 1263.87 | 12 | |
| Total number of employees | Person | 3545 | 3781 | 12 | |
| Under 30 (exclusive) employees | person | 1460 | 49 | ||
| Under 30 (exclusive) employees percentage | % | 38.61 | 49 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| 30 to 40 (exclusive) employees turnover | person | 96 | 49 | |
| 30 to 40 (exclusive) employees turnover rate | % | 6.40 | 49 | |
| 40 to 50 (exclusive) employees turnover | person | 19 | 49 | |
| 40 to 50 (exclusive) employees turnover rate | % | 2.54 | 49 | |
| Employees from Shandong province turnover | person | 269 | 49 | |
| Employees from Shandong province turnover rate | % | 6.64 | 49 | |
| Female employees turnover | person | 149 | 49 | |
| Female employees turnover rate | % | 6.77 | 49 | |
| Male employees turnover | person | 120 | 49 | |
| Male employees turnover rate | % | 6.49 | 49 | |
| Operating income | RMB100 million | 55.68 | 73.65 | 12 |
| Over 50 employees turnover | person | 43 | 49 | |
| Over 50 employees turnover rate | % | 18.78 | 49 | |
| Under 30 (exclusive) employees turnover | person | 111 | 49 | |
| Under 30 (exclusive) employees turnover rate | % | 7.07 | 49 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Claim cases handled in the mutual medical insurance scheme (311 person-times, with compensation payments totaling) | ten thousand RMB | 16.2 | 51 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of forms soliciting for issues and suggestions collected through Daily Discovery Practice | forms | 1543 | 50 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Average training per person per year | In number | 27 | 26 | 12 |
Number of suppliers by geographical region.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Agriculture-related loan balance in Qingdao jurisdiction | billion RMB | 10.116 | 24 | |
| Balance of deposits in QR payment collection business | million | 293 | 42 | |
| Balance of green credit | RMB100 million | 73.17 | 94.85 | 12 |
| Balance of loans to high-pollution, high-energy-consumption or overcapacity industries | RMB100 million | 23.4 | 27.23 | 12 |
| Balance of wealth management products | billion | 78.356 | 42 | |
| Cumulative loans for Internet finance | RMB million | 1047 | 29 | |
| Number of entrepreneurship guarantee loans | loans | 1904 | 28 | |
| Number of entrepreneurship guarantee loans issued during the year | loans | 912 | 28 | |
| Number of organizations entered into agreements under Cloud Payment Platform | 1348 | 29 | ||
| Total deposits | RMB100 million | 1600.84 | 1779.11 | 12 |
| Year-on-year growth rate of cumulative loans for Internet finance | % | 701.7 | 29 | |
| Year-on-year growth rate of cumulative number of loans for Internet finance | % | 355.5 | 29 | |
| Year-on-year growth rate of loan balance for supply chain finance | % | 13.76 | 29 | |
| Year-on-year increase in loan balance for supply chain finance | RMB million | 56 | 29 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Average value of 'Benefit E-lending' business loan | RMB | 634000 | 28 |
| Average value of 'Card E-lending' business loan | RMB | 76000 | 28 |
| Average value of 'Innovation E-Finance' business loan | million RMB | 1.36 | 28 |
| Credit limit for BQD & Meituan Credit Card | RMB | 5000 | 29 |
| Cumulative number of loans for Internet finance | 1162000 | 29 | |
| Customer satisfaction rate | % | 99 | 44 |
| Increase in agriculture-related loan balance | million RMB | 87.1 | 24 |
| Number of customers holding an all-purpose financial IC card increased by | 7852 | 42 | |
| Number of retail customers increased by | ten thousand | 5.6 | 42 |
| Number of transactions under fund supervision on second-hand house buyer business | 5319 | 42 | |
| QR payment collection business had existing users | 27397 | 42 | |
| Total amount of Realcan Pharmaceutical SCP005 issued | RMB million | 400 | 29 |
| Total amount of funds under supervision on second-hand house buyer business | billion | 2.287 | 42 |
| Total number of clients of internet banking for individuals | 723500 | 29 | |
| Total number of internet banking transactions | 1296038000 | 29 | |
| Total number of mobile banking clients | 1564200 | 29 | |
| Total number of mobile banking transactions | 60812800 | 29 | |
| Year-on-year change in amount of internet banking transactions | % | -4.81 | 29 |
| Year-on-year change in replacement rate of electronic business | percentage points | 3.1 | 29 |
| Year-on-year growth rate of amount of mobile banking transactions | % | 27.97 | 29 |
| Year-on-year growth rate of clients of internet banking for individuals | % | 3.68 | 29 |
| Year-on-year growth rate of internet banking transactions | % | 59.77 | 29 |
| Year-on-year growth rate of mobile banking clients | % | 40.52 | 29 |
| Year-on-year growth rate of mobile banking transactions | % | 8.83 | 29 |
| Year-on-year increase in number of organizations under Cloud Payment Platform | 108 | 29 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Official stamps for business acceptance destroyed | 782 | 34 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Optimization and rectification ratio of lobby service facilities | % | 82 | 40 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Amount of internet banking transactions | RMB billion | 593540 | 29 | |
| Amount of newly-added payment transactions under Cloud Payment Platform | RMB million | 241 | 29 | |
| Bank's agriculture-related loan balance | billion RMB | 825.515 | 24 | |
| E-banking replacement ratio | % | 93.62 | 96.72 | 12 |
| Number of newly-added payment transactions under Cloud Payment Platform | 379500 | 29 | ||
| Replacement rate of electronic business | % | 96.72 | 29 | |
| Self-service terminal discarded by Bank of Qingdao | pieces | 6 | 1 | 35 |
| Signing rate of electronic reconciliation across the Bank | % | 96.61 | 34 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | % | 16.6 | 15.68 | 12 | |
| Number of resolutions approved at the fifth Labour Union member (employee) representative conference | 6 | 50 | |||
| Provision coverage ratio | % | 153.52 | 168.04 | 12 | |
| Short-term financing bills issued for Realcan Pharmaceutical Co., Ltd. | RMB million | 150 | 29 | ||
| Total taxes paid | RMB100 million | 11.76 | 12.2 | 12 | |
| Value of entrepreneurship guarantee loans issued during the year | million RMB | 232 | 28 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Special credit approved for flexible disposal of idle assets in Qingdao Automobile Industry New Area | million RMB | 600 | 22 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Basic earnings per share | RMB | 0.47 | 0.37 | 12 |
| Change in ranking among top 300 banks by The Banker compared to previous year | rank increase | 86 | 13 | |
| Change in ranking in Asian Top 500 Brands compared to previous year | rank increase | 11 | 13 | |
| Initiative to learn from Lei Feng - Conducting Little Banker parent-child activities together with experimental middle school to arm 10 kids with financial knowledge during their visit to the sub-branch with their parents | kids | 10 | 60 | |
| Loans for rural contracted land management right released by Pingdu Sub-branch | million RMB | 4.5 | 24 | |
| Number of 'Benefit E-lending' business loans | loans | 5407 | 28 | |
| Number of 'Card E-lending' business loans | loans | 1156500 | 28 | |
| Number of 'Innovation E-Finance' business loans | loans | 323 | 28 | |
| Percentage increase in agriculture-related loan balance | % | 3.53 | 24 | |
| Ranking among city commercial banks in comprehensive capability of national wealth management business | rank | 9 | 13 | |
| Ranking among top 300 banks by The Banker | rank | 286 | 13 | |
| Ranking in Asian Top 500 Brands | rank | 475 | 13 | |
| Ranking in top 50 local taxpayers in Qingdao | rank | 17 | 13 | |
| Supporting targeted poverty alleviation and caring for orphans and the elderly with respect - Visiting and comforting 10 needy students in Ezhuang Central School in Zichuan | students | 10 | 60 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Amount of mobile banking transactions | RMB billion | 38207 | 29 | |
| Average loan balance of 'Benefit E-lending' business | billion RMB | 3.27 | 28 | |
| Average loan balance of 'Card E-lending' business | billion RMB | 82.958 | 28 | |
| Average loan balance of 'Innovation E-Finance' business | million RMB | 308 | 28 | |
| Charity donation | RMB10 thousand | 738 | 527.5 | 12 |
| Credit extended for flexible disposal of idle assets in Qingdao Automobile Industry New Area | million RMB | 80 | 22 | |
| Loan balance for supply chain finance | RMB million | 463 | 29 | |
| Relief payments distributed to 18 employees who were sick or in financial difficulty | ten thousand RMB | 8.9 | 51 | |
| Social contribution per share | RMB | 2.67 | 2.83 | 12 |
| Total value of 'Benefit E-lending' business loans | billion RMB | 43.28 | 28 | |
| Total value of 'Card E-lending' business loans | billion RMB | 87.042 | 28 | |
| Total value of 'Innovation E-Finance' business loans | billion RMB | 44.1 | 28 | |
| Total value of entrepreneurship guarantee loans | million RMB | 354 | 28 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton carbon dioxide equivalent | 177.73 | 140.76 |
| Indirect Energy Emissions (Scope 2) | Ton carbon dioxide equivalent | 4867.04 | 4516.79 |
| Total GHG Emissions | Ton carbon dioxide equivalent | 5044.77 | 4657.55 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | pieces | 219 | 367 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Heating Oil Consumption | Litre | 64778 | 62736 |
| Natural Gas Consumption | Cubic meter | 18252 | 32013 |
| Purchased Electricity | kWh | 4430000 | 3740000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Water Consumption in Office | Ton | 14354 | 23180 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | million sheets | 1.31 | 1.19 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Total Investment in Ecological Restoration | million RMB | 520 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | person | 2665 | |
| Number of Doctoral Degree Employees | person | 11 | |
| Number of Employees Aged 30-50 | person | 2135 | |
| Number of Employees Aged Above 50 | person | 186 | |
| Number of Employees Aged Below 30 | person | 1460 | |
| Number of Female Employees | Person | 1930 | 2051 |
| Number of Male Employees | Person | 1615 | 1730 |
| Number of Master's Degree Employees | person | 629 | |
| Number of New Employees | person | 470 | |
| Number of Total Employees | Person | 3545 | 3781 |
| Percentage of Bachelor's Degree Employees | % | 70.48 | |
| Percentage of Doctoral Degree Employees | % | 0.29 | |
| Percentage of Employees Aged 30-50 | % | 56.47 | |
| Percentage of Employees Aged Above 50 | % | 4.92 | |
| Percentage of Employees Aged Below 30 | % | 38.61 | |
| Percentage of Female Employees | % | 54.39 | 54.24 |
| Percentage of Male Employees | % | 45.76 | |
| Percentage of Master's Degree Employees | % | 16.64 | |
| Percentage of New Employees | % | 12.43 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 2.54 |
| Turnover Rate of Employees Aged Above 50 | % | 18.78 |
| Turnover Rate of Employees Aged Below 30 | % | 7.07 |
| Turnover Rate of Female Employees | % | 6.77 |
| Turnover Rate of Male Employees | % | 6.49 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Average Training Hours per Employee | hours | 27 | 26 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Central China | suppliers |
| Number of Suppliers in Northeast China | suppliers |
| Number of Suppliers in West China | suppliers |
| Number of Total Suppliers | suppliers |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 99 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Total Public Welfare Donations | RMB | 7380000 | 5275000 |