2018 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Greenhouse gas emissions - Emission equivalent of purchased electric power | tCO2e | 2154.4 | 6902.43 | 7094.7 | 35 |
Greenhouse gas emissions - Emission of natural gas | tCO2e | 492.3 | 242.1 | 427.26 | 35 |
Greenhouse gas emissions - Total | tCO2e | 2646.7 | 7144.53 | 7521.96 | 35 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Natural gas consumption (m³) - Headquarters of PICC | m³ | 225199.46 | 611579.49 | 63833.43 | 35 |
Natural gas consumption (m³) - PICC Life | m³ | 65822.78 | 68588 | 35 | |
Natural gas consumption (m³) - PICC P&C | m³ | 61289 | 496 | 63036 | 35 |
Natural gas consumption per capita (m³) - Headquarters of PICC | m³ | 27.9 | 28.55 | 24.08 | 35 |
Natural gas consumption per capita (m³) - PICC Health | m³ | 58.93 | 35 | ||
Natural gas consumption per capita (m³) - PICC Life | m³ | 65.49 | 65.49 | 35 | |
Natural gas consumption per capita (m³) - PICC P&C | m³ | 22.86 | 23.47 | 35 | |
Power consumption (kilowatt-hour) - Headquarters of PICC | kilowatt-hour | 2068320 | 3053460 | 4082090.89 | 35 |
Power consumption (kilowatt-hour) - PICC Health | kilowatt-hour | 278763 | 320122 | 471803.4 | 35 |
Power consumption (kilowatt-hour) - PICC Hong Kong | kilowatt-hour | 59792 | 71139 | 96339 | 35 |
Power consumption (kilowatt-hour) - PICC Life | kilowatt-hour | 2373866 | 1578821.75 | 1765691.65 | 35 |
Power consumption (kilowatt-hour) - PICC P&C | kilowatt-hour | 5471469 | 5765469 | 5128340 | 35 |
Power consumption (kilowatt-hour) - Zhongsheng International | kilowatt-hour | 118688 | 83594 | 35 | |
Power consumption per capita (kilowatt-hour) - Headquarters of PICC | kilowatt-hour | 4448.5 | 1636.75 | 1540.17 | 35 |
Power consumption per capita (kilowatt-hour) - PICC Health | kilowatt-hour | 2125.22 | 756.79 | 1067.43 | 35 |
Power consumption per capita (kilowatt-hour) - PICC Hong Kong | kilowatt-hour | 1394.88 | 1605.65 | 35 | |
Power consumption per capita (kilowatt-hour) - PICC Life | kilowatt-hour | 1328.71 | 2558.87 | 1684.43 | 35 |
Power consumption per capita (kilowatt-hour) - PICC P&C | kilowatt-hour | 767.94 | 4898.47 | 4231.3 | 35 |
Power consumption per capita (kilowatt-hour) - Zhongsheng International | kilowatt-hour | 741.8 | 720.64 | 35 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Office recycled water usage - PICC Life | tons | 10.05727 | 34 | ||
Office recycled water usage - PICC P&C | tons | 20.306 | 34 | ||
Water consumption (ton) - Headquarters of PICC | ton | 269.24 | 35 | ||
Water consumption (ton) - PICC Health | ton | 288.12 | 2231 | 35 | |
Water consumption (ton) - PICC Life | ton | 36426 | 3303.68 | 4604.62 | 35 |
Water consumption (ton) - PICC P&C | ton | 39762 | 9566.21 | 7304.14 | 35 |
Water consumption per capita (ton) - Headquarters of PICC | ton | 4.43 | 2.76 | 35 | |
Water consumption per capita (ton) - PICC Health | ton | 1.9 | 35 | ||
Water consumption per capita (ton) - PICC Life | ton | 32.61 | 5.38 | 4.45 | 35 |
Water consumption per capita (ton) - PICC P&C | ton | 18.1 | 9.9 | 8.33 | 35 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Electricity saved by replacing old cathode lamps with LED lights in headquarters building | kWh a year | 30000 | 36 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Accumulation of Green Industry Projects Over financing scale RMB | billion | 20 | 4 |
Environmental pollution liability insurance coverage (31 provinces, autonomous regions and municipalities under the central government) | billion RMB | 122 | 33 |
Environmental pollution liability insurance for enterprises | 6648 | 4 | |
Huzhou environmental pollution liability insurance total insurance coverage | million RMB | 270 | 33 |
Number of enterprises covered by environmental pollution liability insurance | 6448 | 33 | |
Number of enterprises covered by production safety and environmental pollution liability insurance in Quzhou, Zhejiang | 135 | 33 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Number of enterprises surveyed for environmental risks in Huzhou | 161 | 33 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Academic achievement of on-the-job employees - Bachelor's degree | Person | 87450 | 98978 | 107961 | 28 |
Academic achievement of on-the-job employees - College diploma | Person | 61229 | 65287 | 66658 | 28 |
Academic achievement of on-the-job employees - Other | Person | 16307 | 16059 | 15118 | 28 |
Academic achievement of on-the-job employees - Post Graduate | Person | 7583 | 7905 | 8720 | 28 |
Age composition of on-the-job employees - 31-50 years | Person | 92718 | 104178 | 112174 | 28 |
Age composition of on-the-job employees - <31 years | Person | 60953 | 64532 | 67220 | 28 |
Age composition of on-the-job employees - >50 years | Person | 18898 | 19519 | 19063 | 28 |
Change in the number of on-the-job employees - Dismissed | Person | 285 | 294 | 347 | 28 |
Change in the number of on-the-job employees - Newly recruited | Person | 33261 | 30911 | 27492 | 28 |
Change in the number of on-the-job employees - Other | Person | 1155 | 1516 | 1785 | 28 |
Change in the number of on-the-job employees - Resigned | Person | 8834 | 11549 | 12976 | 28 |
Change in the number of on-the-job employees - Retired | Person | 1657 | 1892 | 2065 | 28 |
Designated external employees | Person | 32001 | 27133 | 16836 | 28 |
Employees entitled to childcare leave | 1276 | 30 | |||
Employees on the job 12 months after returning from childcare leave | 235 | 30 | |||
Employees taking childcare leave | 273 | 30 | |||
Gender composition of on-the-job employees - Female | Person | 85330 | 93865 | 98376 | 28 |
Gender composition of on-the-job employees - Male | Person | 87239 | 94364 | 100081 | 28 |
Number of Board of Directors meetings convened at group level | 11 | 9 | |||
On-the-job employees | Person | 172569 | 188229 | 198457 | 28 |
Sales employees | Person | 646197 | 780585 | 818256 | 28 |
Total Assets | RMB 100 million | 9321.82 | 9879.73 | 10318.9 | 4 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Employees returned from childcare leave | 245 | 30 | |||
Employment rate | 19.27% | 16.42% | 14.08% | 28 | |
Retention rate of employees after childcare leave | 96% | 30 | |||
Return rate of employees after childcare leave | 90% | 30 | |||
Turn over rate | 5.95% | 7.30% | 7.75% | 28 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Inspection tours sent | 1173 | 10 | |
Number of environmental safety-related recommendations made in Huzhou | 1803 | 33 | |
Number of hidden problems identified in Huzhou | 1015 | 33 | |
Production safety and environmental pollution liability insurance total insurance value in Quzhou, Zhejiang | million RMB | 812 | 33 |
Various health management services provided | million person-times | 80.34 | 21 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Total number of users reaching | 202000 | 12 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
ROAE | % | 11.9 | 12.7 | 9.4 | 4 |
ROI | % | 5.8 | 6 | 4.9 | 4 |
Number of suppliers by geographical region.
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Integrated community outlets Class A | 37 | 12 | |
Integrated community outlets Class AA | 51 | 12 | |
Integrated community outlets Class AAA | 40 | 12 | |
Integrated community outlets Class AAAA | 16 | 12 | |
Integrated community outlets Class AAAAA | 10 | 12 | |
Live pigs and breeding sows insured | million | 180 | 18 |
Number of pharmacies in established partnerships | 150000 | 25 | |
San Nong sales branches | 7676 | 18 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Number of suppliers receiving anti-corruption training for PICC AMC's suppliers | 76 | 81 | 84 | 25 | |
Participation rate in anti-corruption training for PICC AMC's suppliers | 100% | 100% | 100% | 25 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Number of marketable insurance products exceeding | 160 | 12 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
EPS | RMB | 0.34 | 0.39 | 0.32 | 4 |
Electronic health records had been prepared for customers | thousand | 10950 | 21 | ||
Industry ranking for PICC Health | 11 | 2 | 7 | 14 | |
Industry ranking for PICC Life | 14 | 30 | 9 | 14 | |
Industry ranking for PICC P&C | 5 | 5 | 5 | 14 | |
Insurance income | RMB 100 million | 3111.6 | 3563.41 | 3887.59 | 9 |
Net Assets | RMB 100 million | 1701.52 | 1859.59 | 2054.26 | 4 |
Non-auto insurance income | RMB 100 million | 855.2 | 1010.82 | 1298.65 | 9 |
Opinions and suggestions were given | 2541 | 10 | |||
P&C insurance industry average complaints per 10000 policies | cases/10000 policies | 0.01 | 0.03 | 0.02 | 14 |
P&C insurance industry average complaints per RMB100 million premiums | cases/RMB100 million | 1.08 | 4.65 | 4.14 | 14 |
PICC Health complaints per 10000 policies | cases/10000 policies | 0.62 | 1.84 | 0.73 | 14 |
PICC Health complaints per RMB100 million premiums | cases/RMB100 million | 0.4 | 3.05 | 11.14 | 14 |
PICC Life complaints per 10000 policies | cases/10000 policies | 0.33 | 1.37 | 0.73 | 14 |
PICC Life complaints per RMB100 million premiums | cases/RMB100 million | 0.65 | 2.66 | 1.84 | 14 |
PICC P&C complaints per 10000 policies | cases/10000 policies | 0.02 | 0.08 | 0.03 | 14 |
PICC P&C complaints per RMB100 million premiums | cases/RMB100 million | 0.77 | 3.35 | 2.41 | 14 |
Personal insurance industry average complaints per 10000 policies | cases/10000 policies | 0.12 | 0.47 | 0.36 | 14 |
Personal insurance industry average complaints per RMB100 million premiums | cases/RMB100 million | 0.43 | 1.89 | 1.52 | 14 |
Service points | 309800 | 18 |
Description of practices relating to observing and protecting intellectual property rights.
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Global Fortune 500 ranking | 117 | 5 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Downloads of electronic policies - PICC Health | policy | 1368196 | 1931935 | 11574839 | 36 |
Downloads of electronic policies - PICC Life | policy | 8755699 | 8012247 | 19256139 | 36 |
Downloads of electronic policies - PICC P&C | policy | 1897443 | 14406866 | 38011097 | 36 |
Health insurance first-year premium regular | RMB 100 million | 2.76 | 8.23 | 20.76 | 9 |
Health insurance government-entrusted business income | RMB 100 million | 111 | 203.26 | 203.8 | 9 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Number of Board of Supervisors meetings convened at group level | 9 | 9 | |
Number of proposals reviewed and approved at Board of Directors meetings | 96 | 9 | |
Number of proposals reviewed and approved at Board of Supervisors meetings | 75 | 9 | |
Number of shareholder meetings convened at group level | 5 | 9 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Anti-corruption rules | 224 | 10 | |||
Comprehensive Solvency Adequacy Ratio | % | 284 | 299 | 309 | 4 |
Effective policies surpassing | 2007000 | 12 | |||
Number of proposals reviewed and approved at shareholder meetings | 36 | 9 | |||
The whole system sent warnings to warn against corruption | 884000 | 10 |
Description of anti-corruption training provided to directors and staff.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Number of persons who received anti-corruption training for PICC AMC's suppliers | 152 | 152 | 168 | 25 | |
Ratio of employees who attended the anti-corruption training - PICC AMC | 100% | 10 | |||
Ratio of employees who attended the anti-corruption training - PICC Capital | 100% | 10 | |||
Ratio of employees who attended the anti-corruption training - PICC Financial Services | 100% | 10 | |||
Ratio of employees who attended the anti-corruption training - PICC Group | 100% | 10 | |||
Ratio of employees who attended the anti-corruption training - PICC Investment Holding | 100% | 10 | |||
Ratio of employees who attended the anti-corruption training - PICC Pension | 100% | 10 | |||
Ratio of employees who attended the anti-corruption training - PICC Reinsurance | 100% | 10 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Established partnerships with medical institutions | 6415 | 25 | |||
First-year insurance premium of policies with business structure optimized | RMB 100 million | 26.98 | 49.9 | 43.4 | 9 |
Forest insurance coverage | billion mu | 1.19 | 18 | ||
Insurance Business Income | RMB 100 million | 4398.13 | 4786.44 | 4988.11 | 4 |
Number of doctors in established partnerships | 440000 | 25 | |||
Number of teams of more than 200 employees who took part in Employee Games | teams | 12 | 31 | ||
Offering insurance worth | trillion for nearly 100 million farmers | 2.2 | 18 | ||
PICC PICC volunteer activities for public welfare - Number of beneficiaries | 40022 | 39900 | 279620 | 23 | |
PICC poverty-relieving projects - agricultural products purchased | million RMB | 4.65 | 16 | ||
PICC poverty-relieving projects - insurance claims paid | million RMB | 4.59 | 16 | ||
PICC poverty-relieving projects - insurance claims paid (excluding aid insurance) | million RMB | 3.89 | 16 | ||
PICC poverty-relieving projects - kilometers of roads insured | km | 145 | 16 | ||
Provided insurance for crops | million mu | 770 | 18 | ||
Providing risk coverage RMB | billion | 12.2 | 4 | ||
Registered users of the 'Healthy People' App | million | 2.39 | 21 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2016 | 2017 | 2018 | past 4 years | Report Pages |
---|---|---|---|---|---|---|
Agricultural insurance service stations | 26100 | 18 | ||||
Annual investment capital for poverty alleviation for designated counties | billion yuan | 4 | 3 | |||
Charitable donation by the Foundation and subsidiaries of PICC - Foundation | RMB 10000 | 7848 | 7231.45 | 9016.61 | 23 | |
Charitable donation by the Foundation and subsidiaries of PICC - PICC AMC | RMB 10000 | 600.54 | 600.54 | 600.54 | 23 | |
Charitable donation by the Foundation and subsidiaries of PICC - PICC Capital | RMB 10000 | 100 | 200 | 23 | ||
Charitable donation by the Foundation and subsidiaries of PICC - PICC Hong Kong | RMB 10000 | 6832 | 7416 | 2196 | 23 | |
Charitable donation by the Foundation and subsidiaries of PICC - PICC Investment Holding | RMB 10000 | 201 | 23 | |||
Charitable donation by the Foundation and subsidiaries of PICC - PICC Life | RMB 10000 | 376.68 | 680.42 | 942.64 | 23 | |
Charitable donation by the Foundation and subsidiaries of PICC - PICC P&C | RMB 10000 | 4557.68 | 6158.45 | 9707.51 | 23 | |
Charitable donation by the Foundation and subsidiaries of PICC - PICC Reinsurance | RMB 10000 | 0.47 | 23 | |||
Government-entrusted business income | RMB 100 million | 51.31 | 58.37 | 57.36 | 9 | |
Number of retired employees attended entertainment center inauguration | employees | 80 | 31 | |||
PICC PICC volunteer activities for public welfare - Number of participants | person | 3357 | 5011 | 18701 | 23 | |
PICC PICC volunteer activities for public welfare - Service time | hour | 7137 | 12127.5 | 25747 | 23 | |
PICC poverty relief donation | million RMB | 8.9 | 16 | |||
PICC poverty-relieving projects - total investment | million RMB | 40.25 | 16 | |||
Total Investment Assets | RMB 100 million | 8077.38 | 8534 | 8546.62 | 4 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2016 | 2017 | 2018 |
---|---|---|---|---|
Direct GHG Emissions (Scope 1) | tCO2e | 492.3 | 242.1 | 427.26 |
GHG Emissions from Natural Gas | tCO2e | 492.3 | 242.1 | 427.26 |
GHG Emissions from Purchased Electricity | tCO2e | 2154.4 | 6902.43 | 7094.7 |
Indirect Energy Emissions (Scope 2) | tCO2e | 2154.4 | 6902.43 | 7094.7 |
Total GHG Emissions | tCO2e | 2646.7 | 7144.53 | 7521.96 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2016 | 2017 | 2018 |
---|---|---|---|---|
Natural Gas Consumption | m³ | 352311.24 | 612075.49 | 195457.43 |
Purchased Electricity | kilowatt-hour | 10218510 | 10808099.75 | 11693359.94 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2016 | 2017 | 2018 |
---|---|---|---|---|
Recycled Water Usage | tons | 30.36327 | ||
Water Consumption | ton | 76457.24 | 13157.01 | 14139.76 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2018 |
---|---|---|
Office Electricity Consumption Reduction Compared to Last Year | kWh/year | 30000 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Standard Indicator | Unit | 2018 |
---|---|---|
Total Investment in Ecological Restoration | billion RMB | 20 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2016 | 2017 | 2018 |
---|---|---|---|---|
Number of Bachelor's Degree Employees | Person | 87450 | 98978 | 107961 |
Number of Employees Aged 30-50 | Person | 92718 | 104178 | 112174 |
Number of Employees Aged Above 50 | Person | 18898 | 19519 | 19063 |
Number of Employees Aged Below 30 | Person | 60953 | 64532 | 67220 |
Number of Female Employees | Person | 85330 | 93865 | 98376 |
Number of Male Employees | Person | 87239 | 94364 | 100081 |
Number of New Employees | Person | 33261 | 30911 | 27492 |
Number of Total Employees | Person | 172569 | 188229 | 198457 |
Percentage of Employees Aged 30-50 | % | 53.74 | 55.36 | 56.54 |
Percentage of Employees Aged Above 50 | % | 10.94 | 10.37 | 9.61 |
Percentage of Employees Aged Below 30 | % | 35.33 | 34.29 | 33.88 |
Percentage of Female Employees | % | 49.44 | 49.85 | 49.57 |
Percentage of Male Employees | % | 50.56 | 50.15 | 50.43 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2016 | 2017 | 2018 |
---|---|---|---|---|
Percentage of Employees still Employed 12 Months after Return to Work | % | 96 | ||
Turnover Rate of Total Employees | % | 5.95 | 7.3 | 7.75 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Standard Indicator | Unit | 2018 |
---|---|---|
Investment in Work Safety | million RMB | 812 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit |
---|---|
Average Training Hours (Female) | hours |
Average Training Hours (Hong Kong Employees) | hours |
Average Training Hours (Male) | hours |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Standard Indicator | Unit | 2016 | 2017 | 2018 |
---|---|---|---|---|
Percentage of Suppliers Participated in Anti-corruption Training | % | 100 | 100 | 100 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2016 | 2017 | 2018 |
---|---|---|---|---|
Total Number of Customer Complaints | cases/10000 policies (PICC Health + Life + P&C) | 0.97 | 3.29 | 1.49 |
Description of anti-corruption training provided to directors and staff.
Standard Indicator | Unit | 2016 | 2017 | 2018 |
---|---|---|---|---|
Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 | ||
Coverage of Anti-corruption Training for Employees | % | 100 | ||
Number of People Participated in Ethical Standards and Anti-corruption Training | persons | 152 | 152 | 168 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2016 | 2017 | 2018 |
---|---|---|---|---|
Investment in Targeted Poverty Alleviation | million RMB | 40.25 | ||
Number of Employees Participating in Volunteer Activities | person | 3357 | 5011 | 18701 |
Total Cash Donations | million RMB | 8.9 | ||
Total Public Welfare Donations | RMB 10000 | 20016.37 | 22086.86 | 22463.3 |
Total Volunteer Service Hours | hour | 7137 | 12127.5 | 25747 |