2018 CORPORATE SOCIAL RESPONSIBILITY REPORT

Year: 2018
Published: 2019-05-06
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 Report Pages
Greenhouse gas emissions - Emission equivalent of purchased electric power tCO2e 2154.4 6902.43 7094.7 35
Greenhouse gas emissions - Emission of natural gas tCO2e 492.3 242.1 427.26 35
Greenhouse gas emissions - Total tCO2e 2646.7 7144.53 7521.96 35

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 Report Pages
Natural gas consumption (m³) - Headquarters of PICC 225199.46 611579.49 63833.43 35
Natural gas consumption (m³) - PICC Life 65822.78 68588 35
Natural gas consumption (m³) - PICC P&C 61289 496 63036 35
Natural gas consumption per capita (m³) - Headquarters of PICC 27.9 28.55 24.08 35
Natural gas consumption per capita (m³) - PICC Health 58.93 35
Natural gas consumption per capita (m³) - PICC Life 65.49 65.49 35
Natural gas consumption per capita (m³) - PICC P&C 22.86 23.47 35
Power consumption (kilowatt-hour) - Headquarters of PICC kilowatt-hour 2068320 3053460 4082090.89 35
Power consumption (kilowatt-hour) - PICC Health kilowatt-hour 278763 320122 471803.4 35
Power consumption (kilowatt-hour) - PICC Hong Kong kilowatt-hour 59792 71139 96339 35
Power consumption (kilowatt-hour) - PICC Life kilowatt-hour 2373866 1578821.75 1765691.65 35
Power consumption (kilowatt-hour) - PICC P&C kilowatt-hour 5471469 5765469 5128340 35
Power consumption (kilowatt-hour) - Zhongsheng International kilowatt-hour 118688 83594 35
Power consumption per capita (kilowatt-hour) - Headquarters of PICC kilowatt-hour 4448.5 1636.75 1540.17 35
Power consumption per capita (kilowatt-hour) - PICC Health kilowatt-hour 2125.22 756.79 1067.43 35
Power consumption per capita (kilowatt-hour) - PICC Hong Kong kilowatt-hour 1394.88 1605.65 35
Power consumption per capita (kilowatt-hour) - PICC Life kilowatt-hour 1328.71 2558.87 1684.43 35
Power consumption per capita (kilowatt-hour) - PICC P&C kilowatt-hour 767.94 4898.47 4231.3 35
Power consumption per capita (kilowatt-hour) - Zhongsheng International kilowatt-hour 741.8 720.64 35

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 Report Pages
Office recycled water usage - PICC Life tons 10.05727 34
Office recycled water usage - PICC P&C tons 20.306 34
Water consumption (ton) - Headquarters of PICC ton 269.24 35
Water consumption (ton) - PICC Health ton 288.12 2231 35
Water consumption (ton) - PICC Life ton 36426 3303.68 4604.62 35
Water consumption (ton) - PICC P&C ton 39762 9566.21 7304.14 35
Water consumption per capita (ton) - Headquarters of PICC ton 4.43 2.76 35
Water consumption per capita (ton) - PICC Health ton 1.9 35
Water consumption per capita (ton) - PICC Life ton 32.61 5.38 4.45 35
Water consumption per capita (ton) - PICC P&C ton 18.1 9.9 8.33 35

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2018 Report Pages
Electricity saved by replacing old cathode lamps with LED lights in headquarters building kWh a year 30000 36

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2018 Report Pages
Accumulation of Green Industry Projects Over financing scale RMB billion 20 4
Environmental pollution liability insurance coverage (31 provinces, autonomous regions and municipalities under the central government) billion RMB 122 33
Environmental pollution liability insurance for enterprises 6648 4
Huzhou environmental pollution liability insurance total insurance coverage million RMB 270 33
Number of enterprises covered by environmental pollution liability insurance 6448 33
Number of enterprises covered by production safety and environmental pollution liability insurance in Quzhou, Zhejiang 135 33

Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.

Indicator Unit 2018 Report Pages
Number of enterprises surveyed for environmental risks in Huzhou 161 33

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2016 2017 2018 Report Pages
Academic achievement of on-the-job employees - Bachelor's degree Person 87450 98978 107961 28
Academic achievement of on-the-job employees - College diploma Person 61229 65287 66658 28
Academic achievement of on-the-job employees - Other Person 16307 16059 15118 28
Academic achievement of on-the-job employees - Post Graduate Person 7583 7905 8720 28
Age composition of on-the-job employees - 31-50 years Person 92718 104178 112174 28
Age composition of on-the-job employees - <31 years Person 60953 64532 67220 28
Age composition of on-the-job employees - >50 years Person 18898 19519 19063 28
Change in the number of on-the-job employees - Dismissed Person 285 294 347 28
Change in the number of on-the-job employees - Newly recruited Person 33261 30911 27492 28
Change in the number of on-the-job employees - Other Person 1155 1516 1785 28
Change in the number of on-the-job employees - Resigned Person 8834 11549 12976 28
Change in the number of on-the-job employees - Retired Person 1657 1892 2065 28
Designated external employees Person 32001 27133 16836 28
Employees entitled to childcare leave 1276 30
Employees on the job 12 months after returning from childcare leave 235 30
Employees taking childcare leave 273 30
Gender composition of on-the-job employees - Female Person 85330 93865 98376 28
Gender composition of on-the-job employees - Male Person 87239 94364 100081 28
Number of Board of Directors meetings convened at group level 11 9
On-the-job employees Person 172569 188229 198457 28
Sales employees Person 646197 780585 818256 28
Total Assets RMB 100 million 9321.82 9879.73 10318.9 4

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2016 2017 2018 Report Pages
Employees returned from childcare leave 245 30
Employment rate 19.27% 16.42% 14.08% 28
Retention rate of employees after childcare leave 96% 30
Return rate of employees after childcare leave 90% 30
Turn over rate 5.95% 7.30% 7.75% 28

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2018 Report Pages
Inspection tours sent 1173 10
Number of environmental safety-related recommendations made in Huzhou 1803 33
Number of hidden problems identified in Huzhou 1015 33
Production safety and environmental pollution liability insurance total insurance value in Quzhou, Zhejiang million RMB 812 33
Various health management services provided million person-times 80.34 21

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2018 Report Pages
Total number of users reaching 202000 12

The average training hours completed per employee by gender and employee category.

Indicator Unit 2016 2017 2018 Report Pages
ROAE % 11.9 12.7 9.4 4
ROI % 5.8 6 4.9 4

Number of suppliers by geographical region.

Indicator Unit 2018 Report Pages
Integrated community outlets Class A 37 12
Integrated community outlets Class AA 51 12
Integrated community outlets Class AAA 40 12
Integrated community outlets Class AAAA 16 12
Integrated community outlets Class AAAAA 10 12
Live pigs and breeding sows insured million 180 18
Number of pharmacies in established partnerships 150000 25
San Nong sales branches 7676 18

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2016 2017 2018 Report Pages
Number of suppliers receiving anti-corruption training for PICC AMC's suppliers 76 81 84 25
Participation rate in anti-corruption training for PICC AMC's suppliers 100% 100% 100% 25

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2018 Report Pages
Number of marketable insurance products exceeding 160 12

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2016 2017 2018 Report Pages
EPS RMB 0.34 0.39 0.32 4
Electronic health records had been prepared for customers thousand 10950 21
Industry ranking for PICC Health 11 2 7 14
Industry ranking for PICC Life 14 30 9 14
Industry ranking for PICC P&C 5 5 5 14
Insurance income RMB 100 million 3111.6 3563.41 3887.59 9
Net Assets RMB 100 million 1701.52 1859.59 2054.26 4
Non-auto insurance income RMB 100 million 855.2 1010.82 1298.65 9
Opinions and suggestions were given 2541 10
P&C insurance industry average complaints per 10000 policies cases/10000 policies 0.01 0.03 0.02 14
P&C insurance industry average complaints per RMB100 million premiums cases/RMB100 million 1.08 4.65 4.14 14
PICC Health complaints per 10000 policies cases/10000 policies 0.62 1.84 0.73 14
PICC Health complaints per RMB100 million premiums cases/RMB100 million 0.4 3.05 11.14 14
PICC Life complaints per 10000 policies cases/10000 policies 0.33 1.37 0.73 14
PICC Life complaints per RMB100 million premiums cases/RMB100 million 0.65 2.66 1.84 14
PICC P&C complaints per 10000 policies cases/10000 policies 0.02 0.08 0.03 14
PICC P&C complaints per RMB100 million premiums cases/RMB100 million 0.77 3.35 2.41 14
Personal insurance industry average complaints per 10000 policies cases/10000 policies 0.12 0.47 0.36 14
Personal insurance industry average complaints per RMB100 million premiums cases/RMB100 million 0.43 1.89 1.52 14
Service points 309800 18

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2018 Report Pages
Global Fortune 500 ranking 117 5

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2016 2017 2018 Report Pages
Downloads of electronic policies - PICC Health policy 1368196 1931935 11574839 36
Downloads of electronic policies - PICC Life policy 8755699 8012247 19256139 36
Downloads of electronic policies - PICC P&C policy 1897443 14406866 38011097 36
Health insurance first-year premium regular RMB 100 million 2.76 8.23 20.76 9
Health insurance government-entrusted business income RMB 100 million 111 203.26 203.8 9

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2018 Report Pages
Number of Board of Supervisors meetings convened at group level 9 9
Number of proposals reviewed and approved at Board of Directors meetings 96 9
Number of proposals reviewed and approved at Board of Supervisors meetings 75 9
Number of shareholder meetings convened at group level 5 9

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2016 2017 2018 Report Pages
Anti-corruption rules 224 10
Comprehensive Solvency Adequacy Ratio % 284 299 309 4
Effective policies surpassing 2007000 12
Number of proposals reviewed and approved at shareholder meetings 36 9
The whole system sent warnings to warn against corruption 884000 10

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2016 2017 2018 Report Pages
Number of persons who received anti-corruption training for PICC AMC's suppliers 152 152 168 25
Ratio of employees who attended the anti-corruption training - PICC AMC 100% 10
Ratio of employees who attended the anti-corruption training - PICC Capital 100% 10
Ratio of employees who attended the anti-corruption training - PICC Financial Services 100% 10
Ratio of employees who attended the anti-corruption training - PICC Group 100% 10
Ratio of employees who attended the anti-corruption training - PICC Investment Holding 100% 10
Ratio of employees who attended the anti-corruption training - PICC Pension 100% 10
Ratio of employees who attended the anti-corruption training - PICC Reinsurance 100% 10

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2016 2017 2018 Report Pages
Established partnerships with medical institutions 6415 25
First-year insurance premium of policies with business structure optimized RMB 100 million 26.98 49.9 43.4 9
Forest insurance coverage billion mu 1.19 18
Insurance Business Income RMB 100 million 4398.13 4786.44 4988.11 4
Number of doctors in established partnerships 440000 25
Number of teams of more than 200 employees who took part in Employee Games teams 12 31
Offering insurance worth trillion for nearly 100 million farmers 2.2 18
PICC PICC volunteer activities for public welfare - Number of beneficiaries 40022 39900 279620 23
PICC poverty-relieving projects - agricultural products purchased million RMB 4.65 16
PICC poverty-relieving projects - insurance claims paid million RMB 4.59 16
PICC poverty-relieving projects - insurance claims paid (excluding aid insurance) million RMB 3.89 16
PICC poverty-relieving projects - kilometers of roads insured km 145 16
Provided insurance for crops million mu 770 18
Providing risk coverage RMB billion 12.2 4
Registered users of the 'Healthy People' App million 2.39 21

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2016 2017 2018 past 4 years Report Pages
Agricultural insurance service stations 26100 18
Annual investment capital for poverty alleviation for designated counties billion yuan 4 3
Charitable donation by the Foundation and subsidiaries of PICC - Foundation RMB 10000 7848 7231.45 9016.61 23
Charitable donation by the Foundation and subsidiaries of PICC - PICC AMC RMB 10000 600.54 600.54 600.54 23
Charitable donation by the Foundation and subsidiaries of PICC - PICC Capital RMB 10000 100 200 23
Charitable donation by the Foundation and subsidiaries of PICC - PICC Hong Kong RMB 10000 6832 7416 2196 23
Charitable donation by the Foundation and subsidiaries of PICC - PICC Investment Holding RMB 10000 201 23
Charitable donation by the Foundation and subsidiaries of PICC - PICC Life RMB 10000 376.68 680.42 942.64 23
Charitable donation by the Foundation and subsidiaries of PICC - PICC P&C RMB 10000 4557.68 6158.45 9707.51 23
Charitable donation by the Foundation and subsidiaries of PICC - PICC Reinsurance RMB 10000 0.47 23
Government-entrusted business income RMB 100 million 51.31 58.37 57.36 9
Number of retired employees attended entertainment center inauguration employees 80 31
PICC PICC volunteer activities for public welfare - Number of participants person 3357 5011 18701 23
PICC PICC volunteer activities for public welfare - Service time hour 7137 12127.5 25747 23
PICC poverty relief donation million RMB 8.9 16
PICC poverty-relieving projects - total investment million RMB 40.25 16
Total Investment Assets RMB 100 million 8077.38 8534 8546.62 4

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018
Direct GHG Emissions (Scope 1) tCO2e 492.3 242.1 427.26
GHG Emissions from Natural Gas tCO2e 492.3 242.1 427.26
GHG Emissions from Purchased Electricity tCO2e 2154.4 6902.43 7094.7
Indirect Energy Emissions (Scope 2) tCO2e 2154.4 6902.43 7094.7
Total GHG Emissions tCO2e 2646.7 7144.53 7521.96

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018
Natural Gas Consumption 352311.24 612075.49 195457.43
Purchased Electricity kilowatt-hour 10218510 10808099.75 11693359.94

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018
Recycled Water Usage tons 30.36327
Water Consumption ton 76457.24 13157.01 14139.76

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2018
Office Electricity Consumption Reduction Compared to Last Year kWh/year 30000

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2018
Total Investment in Ecological Restoration billion RMB 20

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2016 2017 2018
Number of Bachelor's Degree Employees Person 87450 98978 107961
Number of Employees Aged 30-50 Person 92718 104178 112174
Number of Employees Aged Above 50 Person 18898 19519 19063
Number of Employees Aged Below 30 Person 60953 64532 67220
Number of Female Employees Person 85330 93865 98376
Number of Male Employees Person 87239 94364 100081
Number of New Employees Person 33261 30911 27492
Number of Total Employees Person 172569 188229 198457
Percentage of Employees Aged 30-50 % 53.74 55.36 56.54
Percentage of Employees Aged Above 50 % 10.94 10.37 9.61
Percentage of Employees Aged Below 30 % 35.33 34.29 33.88
Percentage of Female Employees % 49.44 49.85 49.57
Percentage of Male Employees % 50.56 50.15 50.43

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2016 2017 2018
Percentage of Employees still Employed 12 Months after Return to Work % 96
Turnover Rate of Total Employees % 5.95 7.3 7.75

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2018
Investment in Work Safety million RMB 812

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit
Average Training Hours (Female) hours
Average Training Hours (Hong Kong Employees) hours
Average Training Hours (Male) hours

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2016 2017 2018
Percentage of Suppliers Participated in Anti-corruption Training % 100 100 100

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2016 2017 2018
Total Number of Customer Complaints cases/10000 policies (PICC Health + Life + P&C) 0.97 3.29 1.49

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2016 2017 2018
Coverage Rate of Ethical Standards and Anti-Corruption Training % 100
Coverage of Anti-corruption Training for Employees % 100
Number of People Participated in Ethical Standards and Anti-corruption Training persons 152 152 168

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2016 2017 2018
Investment in Targeted Poverty Alleviation million RMB 40.25
Number of Employees Participating in Volunteer Activities person 3357 5011 18701
Total Cash Donations million RMB 8.9
Total Public Welfare Donations RMB 10000 20016.37 22086.86 22463.3
Total Volunteer Service Hours hour 7137 12127.5 25747