Sustainability Report 2018
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Nitrogen oxides (NOx) emissions | Tonnes | N/A | N/A | 149.8 | 123.7 | 223.7 | 52 |
| Nitrogen oxides (NOx) emissions Gas Production | Daily average in kg | 310 | 292 | 314 | 311 | 317 | 51 |
| Nitrogen oxides (NOx) emissions per million MJ of town gas | kg per million MJ of town gas | 4.02 | 3.84 | 4 | 4 | 4 | 51 |
| Respirable suspended particulates (PM10) emissions | Tonnes | N/A | N/A | 0.27 | 0.31 | 2.35 | 52 |
| Sulphur dioxides (SO2) emissions | Tonnes | N/A | N/A | 98.4 | 89.2 | 392.9 | 52 |
| Sulphur oxides (SOx) emissions Gas Production | Daily average in kg | 1.4 | 1.3 | 1.4 | 1.9 | 1.4 | 51 |
| Sulphur oxides (SOx) emissions per million MJ of town gas | kg per million MJ of town gas | 0.02 | 0.02 | 0.02 | 0.02 | 0.02 | 51 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2005 | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| CO2 emissions per unit of town gas in Hong Kong | kg | 0.767 | 0.564 | 34 | ||||
| Carbon dioxide (CO2) emissions Gas Production | Daily average in metric tonnes | 904 | 898 | 907 | 915 | 928 | 51 | |
| Carbon dioxide (CO2) emissions per million MJ of town gas | Metric tonnes per million MJ of town gas | 11.7 | 11.82 | 11.55 | 11.64 | 11.7 | 51 | |
| Carbon intensity of gas production | kg CO2e / unit of town gas | 0.564 | 5 | |||||
| Greenhouse gases (GHG) emissions | Tonnes CO2e | 1000000 | 1276000 | 1233000 | 1245000 | 1262000 | 52 | |
| Greenhouse gases emissions | Tonnes CO2e | 330399 | 328561 | 333841 | 329741 | 347489 | 51 | |
| Reduction in carbon intensity compared with 2005 baseline | 26% | 5 | ||||||
| Scope 1 GHG emissions (tCO2e) | tCO2e | 700000 | 898000 | 834000 | 822000 | 807000 | 34 | |
| Scope 2 GHG emissions (tCO2e) | tCO2e | 300000 | 378000 | 399000 | 423000 | 455000 | 34 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Chemical waste generated | Daily average in kg | 83 | 49 | 167 | 193 | 38 | 51 |
| Hazardous waste (Liquid) | Litres | N/A | N/A | 36713 | 33222 | 39341 | 52 |
| Hazardous waste (Solid) | Tonnes | N/A | N/A | 1134 | 1026 | 1125 | 52 |
| Used Gas Appliance Recycling Programme - metal recovered | tonnes | 1800 | 5 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Non-hazardous waste (Liquid) | Litres | N/A | N/A | 81 | 87 | 105 | 52 |
| Non-hazardous waste (Solid) | Tonnes | N/A | N/A | 2877 | 2097 | 4215 | 52 |
| Non-hazardous waste landfilled | Tonnes | 129.5 | 123.6 | 150.4 | 176.9 | 173.2 | 51 |
| Non-hazardous waste recycled | Tonnes | 210 | 125.7 | 199.4 | 236.3 | 51 | |
| PE pipe recycled | Tonnes | 17.8 | 23.6 | 30.9 | 24.8 | 25.8 | 51 |
| Scrap metal recycled – from construction and maintenance of plant and pipelines | Tonnes | 23 | 77 | 34 | 92 | 153 | 51 |
| Scrap metal recycled – old gas appliances | Tonnes | 1229 | 1265 | 1218 | 1803 | 1785 | 51 |
| Spent catalyst collected for metal recovery | Tonnes | 23.6 | 11.7 | 18.5 | 11.4 | 9.1 | 51 |
| Volume and disposal of formation or produced water | In 2018, our Hong Kong operation did not involve formation or produced water. | 55 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | 2020 | Report Pages |
|---|---|---|---|---|
| CO2 emissions per unit of town gas in Hong Kong, reduction achieved by 2018 (compared to 2005) | ↓26% | 34 | ||
| CO2 emissions per unit of town gas in Hong Kong, reduction target by 2020 (compared to 2005) | ↓30% | 34 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Amount of drilling waste (drill mud and cuttings) and strategies for treatment and disposal | In 2018, our Hong Kong operation did not involve drilling waste. | 55 | |||||
| Spent lube oil recycled | Tonnes | 25.2 | 13.2 | 45.6 | 44.8 | 3.4 | 51 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Diesel consumption (Energy and Water Consumption) | GJ | N/A | N/A | 82204 | 71848 | 79479 | 52 |
| Diesel consumption Gas production process | GJ | 1458 | 1452 | 1365 | 1373 | 1480 | 51 |
| Diesel consumption Vehicle fleet | GJ | 8144 | 9420 | 10172 | 11316 | 11429 | 51 |
| Electricity consumption (Energy and Water Consumption) | GJ | N/A | N/A | 1567187 | 1600162 | 2155279 | 52 |
| Electricity consumption Gas production process | GJ | 141937 | 145797 | 150251 | 137142 | 148134 | 51 |
| Electricity consumption Towngas North Point Headquarters | GJ | 21696 | 21277 | 21383 | 20921 | 20350 | 51 |
| Naphtha consumption Gas production process | GJ | 602016 | 598935 | 616538 | 628760 | 671080 | 51 |
| Natural gas consumption (Energy and Water Consumption) | GJ | N/A | N/A | 465110 | 324522 | 320536 | 52 |
| Natural gas consumption Gas production process | GJ | 4973358 | 4934059 | 5069673 | 5033398 | 5287475 | 51 |
| Number of distributed energy system projects underway | over 20 | 5 | |||||
| Other energy consumption (Energy and Water Consumption) | GJ | N/A | N/A | 9737518 | 9104091 | 9591164 | 52 |
| Synthetic natural gas and landfill gas consumption Gas production process | GJ | 527790 | 550926 | 481963 | 584126 | 325950 | 51 |
| Town gas consumption Gas production process | GJ | 164020 | 156196 | 168086 | 160011 | 172617 | 51 |
| Town gas consumption Towngas North Point Headquarters | GJ | 1353 | 1477 | 2217 | 2020 | 2104 | 51 |
| Unleaded petrol consumption (Energy and Water Consumption) | GJ | N/A | N/A | 68430 | 74936 | 103980 | 52 |
| Unleaded petrol consumption Vehicle fleet | GJ | 17254 | 15662 | 14518 | 12679 | 11500 | 51 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Total wastewater discharged Gas Production | Daily average in cubic metres | 307 | 287 | 321 | 319 | 308 | 51 |
| Treated wastewater discharged to marine water bodies | Daily average in cubic metres | 47 | 79 | 62 | 52 | 51 | |
| Wastewater discharged to sewage | Cubic metres, Daily average in cubic metres | N/A | 239 | 241 | 258 | 1090574 | 51, 52 |
| Water consumption (Energy and Water Consumption) | Cubic metres | N/A | N/A | 3731355 | 4078237 | 4464322 | 52 |
| Water consumption Gas Production | Cubic metres | 1041582 | 1091897 | 1162611 | 1094363 | 988981 | 51 |
| Water sales [Mainland China] | Million tonnes | 424 | 433 | 455 | 467 | 610 | 49 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| 2018 energy saving at North Point Headquarters and Ma Tau Kok office: Electricity saved | GJ | 20349 | 34 | ||||
| 2018 energy saving in gas production plants: Naphtha saved | GJ | 298935 | 34 | ||||
| 2018 energy saving in gas production plants: Town gas saved | GJ | 27015 | 34 | ||||
| Capital expenditure | HK$ million | 6365 | 6356 | 6356 | 6257 | 6141 | 49 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Carton packaging material use | Tonnes | 824 | 866 | 822 | 889 | 942 | 51 |
| Gas appliance polyfoam packaging materials avoided | Tonnes | 1.29 | 1.56 | 1.56 | 1.46 | 1.5 | 51 |
| Plastic packaging material use | Tonnes | 1 | 1 | 0.9 | 0.7 | 0.45 | 51 |
| Wood packaging material use | Tonnes | 24 | 25 | 29 | 18 | 19.8 | 51 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Successfully upgraded from OHSAS 18001 to ISO 45001 | ISO 45001 | 5 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| All Hong Kong staff - Full-time | Number | 2331 | 2380 | 2392 | 2388 | 2418 | 50 |
| All Hong Kong staff - Part-time | Number | 79 | 110 | 116 | 94 | 112 | 50 |
| By age group - 26-35 | Number | 388 | 385 | 372 | 395 | 400 | 50 |
| By age group - 36-45 | Number | 499 | 491 | 487 | 475 | 496 | 50 |
| By age group - 46-55 | Number | 947 | 940 | 909 | 861 | 823 | 50 |
| By age group - <26 | Number | 106 | 118 | 126 | 123 | 124 | 50 |
| By age group - >=56 | Number | 391 | 446 | 498 | 534 | 534 | 50 |
| By employee category - General staff | Number | 1333 | 1321 | 1322 | 1309 | 1278 | 50 |
| By employee category - Middle management | Number | 768 | 820 | 831 | 843 | 889 | 50 |
| By employee category - Senior management | Number | 230 | 239 | 239 | 236 | 251 | 50 |
| By gender - Female | Number | 484 | 498 | 505 | 511 | 510 | 50 |
| By gender - Male | Number | 1847 | 1882 | 1887 | 1877 | 1908 | 50 |
| Employees by age group - 26-35 | Number | 16468 | 16527 | 16733 | 53 | ||
| Employees by age group - 36-45 | Number | 13964 | 14249 | 15024 | 53 | ||
| Employees by age group - 46-55 | Number | 9961 | 10124 | 11572 | 53 | ||
| Employees by age group - <26 | Number | 4656 | 4114 | 4065 | 53 | ||
| Employees by age group - >=56 | Number | 1740 | 1744 | 2084 | 53 | ||
| Employees by employee category - General staff | Number | 41375 | 41281 | 43402 | 53 | ||
| Employees by employee category - Middle management | Number | 4485 | 4506 | 5074 | 53 | ||
| Employees by employee category - Senior management | Number | 929 | 971 | 1002 | 53 | ||
| Employees by employment type - Full-time | Number | 46789 | 46758 | 49478 | 53 | ||
| Employees by employment type - Part-time | Number | 14 | 14 | 11 | 53 | ||
| Employees by gender - Female | Number | 14844 | 15372 | 16147 | 53 | ||
| Employees by gender - Male | Number | 31945 | 31386 | 33331 | 53 | ||
| Manpower costs | HK$ million | 2706 | 2844 | 2955 | 3035 | 3295 | 49 |
| New Recruitment - By age group - 26-35 | Number | 73 | 64 | 71 | 74 | 95 | 50 |
| New Recruitment - By age group - 36-45 | Number | 37 | 36 | 34 | 42 | 79 | 50 |
| New Recruitment - By age group - 46-55 | Number | 25 | 21 | 22 | 15 | 33 | 50 |
| New Recruitment - By age group - <26 | Number | 37 | 48 | 56 | 53 | 44 | 50 |
| New Recruitment - By age group - >=56 | Number | 10 | 34 | 17 | 14 | 19 | 50 |
| New Recruitment - By gender - Female | Number | 42 | 58 | 56 | 50 | 76 | 50 |
| New Recruitment - By gender - Male | Number | 140 | 145 | 144 | 148 | 194 | 50 |
| New Recruitment - Total | Number | 182 | 203 | 200 | 198 | 3558 | 50, 53 |
| New Recruitment by age group - 26-35 | Number | 766 | 513 | 1743 | 53 | ||
| New Recruitment by age group - 36-45 | Number | 465 | 285 | 487 | 53 | ||
| New Recruitment by age group - 46-55 | Number | 206 | 155 | 121 | 53 | ||
| New Recruitment by age group - <26 | Number | 320 | 216 | 1186 | 53 | ||
| New Recruitment by age group - >=56 | Number | 42 | 27 | 21 | 53 | ||
| New Recruitment by gender - Female | Number | 501 | 286 | 1140 | 53 | ||
| New Recruitment by gender - Male | Number | 1352 | 910 | 2418 | 53 | ||
| Number of employees (Hong Kong) | 2418 | 5 | |||||
| Number of employees (outside Hong Kong) | 49478 | 5 | |||||
| Number of sites that have been decommissioned and sites that are in the process of being decommissioned, Hong Kong operation | In 2018, our Hong Kong operation did not involve such sites. | 56 | |||||
| Ratio of Male to Female – General staff | Ratio | 4 | 4.3 | 4.3 | 4.4 | 4.5 | 50 |
| Ratio of Male to Female – Middle management | Ratio | 3.6 | 3.3 | 3.2 | 3 | 3 | 50 |
| Ratio of Male to Female – Senior management | Ratio | 3.5 | 3.2 | 3.2 | 3.4 | 3.4 | 50 |
| Total Headcount - Employees | Number | 44257 | 45292 | 46803 | 46772 | 49489 | 53 |
| Total Headcount - Hong Kong gas business | Number | 1972 | 1999 | 2019 | 2022 | 2052 | 50 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average turnover of workforce [Hong Kong gas business] | % | 6.4 | 4.8 | 5.8 | 5.7 | 6.8 | 50 |
| Average turnover of workforce [all Hong Kong staff] | % | 7.5 | 5.8 | 6.7 | 6.4 | 8.7 | 50 |
| Turnover Rate - Average turnover of workforce | % | 2.3 | 4.1 | 4.1 | 53 | ||
| Turnover Rate - By age group - 26-35 | % | 18.6 | 14 | 14.8 | 13 | 20.4 | 50 |
| Turnover Rate - By age group - 36-45 | % | 6.6 | 3.6 | 6.1 | 7.1 | 9.9 | 50 |
| Turnover Rate - By age group - 46-55 | % | 3.4 | 2.4 | 3.4 | 2.6 | 4.4 | 50 |
| Turnover Rate - By age group - <26 | % | 22.5 | 26.8 | 21.3 | 19.3 | 16.2 | 50 |
| Turnover Rate - By age group - >=56 | % | 3.2 | 2.9 | 3.4 | 4.1 | 4.1 | 50 |
| Turnover Rate - By gender - Female | % | 10.9 | 9.4 | 9 | 9.3 | 15.1 | 50 |
| Turnover Rate - By gender - Male | % | 6.6 | 4.9 | 6 | 5.6 | 7 | 50 |
| Turnover Rate by age group - 26-35 | % | 2.7 | 6.4 | 7.2 | 53 | ||
| Turnover Rate by age group - 36-45 | % | 1.9 | 2.5 | 2 | 53 | ||
| Turnover Rate by age group - 46-55 | % | 1.9 | 1.7 | 0.8 | 53 | ||
| Turnover Rate by age group - <26 | % | 3.5 | 4.6 | 7.7 | 53 | ||
| Turnover Rate by age group - >=56 | % | 1.8 | 3.5 | 2.6 | 53 | ||
| Turnover Rate by gender - Female | % | 1.9 | 2.8 | 2.5 | 53 | ||
| Turnover Rate by gender - Male | % | 2.5 | 4.7 | 4.8 | 53 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Accident frequency rate (Hong Kong) | 0.22 | 0.22 | 0.29 | 0.19 | 0.15 | 23 | |
| Accident frequency rate (Hong Kong) - contractor | accidents per 100000 man-hours | 0.22 | 5 | ||||
| Accident frequency rate (Hong Kong) - employee | accidents per 100000 man-hours | 0.15 | 5 | ||||
| Accident frequency rate [Contractor, Hong Kong] | Number of accidents per 100000 man-hours | N/A | N/A | N/A | 0.3 | 0.22 | 49 |
| Accident frequency rate [Employee, Hong Kong] | Number of accidents per 100000 man-hours | 0.22 | 0.29 | 0.19 | 0.15 | 0.15 | 49 |
| Accident incidence rate (Hong Kong) | 4.4 | 5.3 | 4.1 | 3.4 | 2.4 | 23 | |
| Accident incidence rate [Employee, Hong Kong] | Number of reportable accidents per 1000 employees | 4.4 | 5.3 | 4.1 | 3.4 | 2.4 | 49 |
| Accidents – all industrial injuries [Employee, Hong Kong] | Number | 14 | 19 | 13 | 10 | 10 | 49 |
| Fatal accidents (Outside Hong Kong) | Number | 1 | 2 | 2 | 52 | ||
| Fatal accidents [Contractor, Hong Kong] | Number | N/A | N/A | N/A | 49 | ||
| Number of accidents – all industrial injuries (Hong Kong) | 14 | 19 | 13 | 10 | 10 | 23 | |
| Number of reportable accidents (Hong Kong) | 12 | 15 | 12 | 10 | 7 | 23 | |
| Reportable accidents [Contractor, Hong Kong] | Number | N/A | N/A | N/A | 12 | 9 | 49 |
| Reportable accidents [Employee, Hong Kong] | Number | 12 | 15 | 12 | 10 | 7 | 49 |
| Serious gas-related accidents (Mainland China) - change in last five years | decrease | 29% | 5 | ||||
| Serious gas-related accidents (Outside Hong Kong) | Number | 14 | 14 | 13 | 8 | 10 | 52 |
| Traffic accident injury rate [Employee, Hong Kong] | Number of traffic accident injuries per 100 vehicles | 1.68 | 1.68 | 3.36 | 2.31 | 2.31 | 49 |
Lost days due to work injury.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Industrial injury man-days lost (Outside Hong Kong) | Number of man-days | N/A | 1676 | 3654 | 2153 | 1667 | 52 |
| Industrial injury man-days lost [Employee, Hong Kong] | Number of man-days | 132 | 596 | 576 | 496 | 201 | 49 |
| Number of industrial injury person-days lost (Hong Kong) | days | 132 | 596 | 576 | 496 | 201 | 23 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Number of staff attended hot weather refresher course (Hong Kong) | persons | 350 | 23 | ||||
| Safety training (Outside Hong Kong) | Hours | N/A | 904211 | 906691 | 979628 | 836813 | 52 |
| Total number of OSH training hours (Hong Kong) | hours | 12473 | 23 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Employee Performance and Career Review - By employee category - General staff | % | 82.2 | 83.6 | 81.9 | 80.2 | 79.4 | 50 |
| Employee Performance and Career Review - By employee category - Middle management | % | 91.8 | 90.1 | 92.4 | 82.9 | 89.8 | 50 |
| Employee Performance and Career Review - By employee category - Senior management | % | 83.9 | 82.8 | 82 | 85.2 | 90.6 | 50 |
| Employee Performance and Career Review - By gender - Female | % | 79.8 | 74.5 | 79.8 | 80.8 | 79 | 50 |
| Employee Performance and Career Review - By gender - Male | % | 87.1 | 88.8 | 87.1 | 86.4 | 84.5 | 50 |
| Employee Performance and Career Review - Total | % | 85.5 | 85.8 | 85.6 | 85.2 | 83.4 | 50 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average training hours per employee (Hong Kong) | hours | 28.6 | 5 | ||||
| By employee category (Average training hours and percentage of employees who received training) - General staff | Hours (%) | 7.1 (62.1) | 6.8 (27.7) | 3.5 (35.6) | 13.2 (53.5) | 34.3 (86.3) | 50 |
| By employee category (Average training hours and percentage of employees who received training) - Middle management | Hours (%) | 12.8 (67.6) | 8.7 (53.7) | 10.7 (63.4) | 7.9 (60.1) | 22.9 (88.9) | 50 |
| By employee category (Average training hours and percentage of employees who received training) - Senior management | Hours (%) | 14.1 (87.5) | 12.6 (75.1) | 9.5 (72.3) | 5.9 (59.0) | 17.1 (85.1) | 50 |
| By gender (Average training hours and percentage of employees who received training) - Female | Hours (%) | 14.7 (67.9) | 9.4 (44.6) | 9.6 (70.3) | 7.8 (61.5) | 20.2 (82.3) | 50 |
| By gender (Average training hours and percentage of employees who received training) - Male | Hours (%) | 8.4 (65.7) | 7.6 (40.3) | 5.8 (43.3) | 11.2 (53.3) | 31.2 (88.9) | 50 |
| Training Hours - Average training hours | Hours | 9.7 | 8.9 | 6.6 | 10.5 | 28.6 | 50 |
| Training Hours - Total training hours | Hours | 22611 | 19049 | 15753 | 27097 | 28926 | 50 |
Number of suppliers by geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Town gas sales [Hong Kong] | Million MJ | 28835 | 28404 | 28814 | 29049 | 29550 | 49 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Supply reliability rate (Hong Kong) | 99.99% | 5 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Gas sales [Mainland China] | Billion cubic metres | 15.2 | 15.5 | 17.1 | 19.5 | 23 | 49 |
| Incidents of non-compliance concerning the health and safety impacts of products and services | In 2018, there were no recorded incidents of non-compliance. | 56 | |||||
| Non-compliance with laws and regulations in the social and economic area | In 2018, there were no recorded incidents of non-compliance. | 56 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Customer accounts for city-gas business (Mainland China) | million | 27.5 | 5 | ||||
| Customer accounts for town gas business (Hong Kong) | million | 1.9 | 5 | ||||
| Customer accounts for water business (Mainland China) | million | 2.2 | 5 | ||||
| Customer complaints | Number | 8 | 6 | 13 | 10 | 12 | 52 |
| Customer compliments | Number | 5894 | 6766 | 6930 | 6017 | 5912 | 52 |
| Customer compliments received (Hong Kong) | 5912 | 5 | |||||
| Customers [City-gas business] | Million | 19 | 20.9 | 23.1 | 25.4 | 27.5 | 49 |
| Customers [Hong Kong gas business] | Million | 1.82 | 1.84 | 1.86 | 1.88 | 1.91 | 49 |
| Customers [Water business] | Million | 1.04 | 1.12 | 1.19 | 1.24 | 2.24 | 49 |
| Hydrotreated vegetable oil sold to Europe (first two batches) | tonnes | 7000 | 5 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| B7.1 Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases | there were no concluded legal cases regarding corrupt practices. | 58 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Training Hours - Anti-corruption | Hours | 155 | 300 | 200 | 187.8 | 661.5 | 50 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Employees participating in voluntary service | Number | 994 | 859 | 830 | 852 | 909 | 52 |
| Employees participating in volunteer services [Mainland utility business] | Number | 7240 | 8341 | 9016 | 8013 | 11154 | 53 |
| Number of projects outside Hong Kong | 255 | 5 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Beneficiaries | Number | 575203 | 487057 | 488755 | 655876 | 709766 | 52 |
| Charitable donations made by the Group | HK$ million | 34.2 | 7.1 | 7.1 | 5.1 | 4.8 | 52 |
| Revenue | HK$ million, million HKD | 31615 | 29591 | 28557 | 32477 | 39073 | 5, 49 |
| Taxation | HK$ million | 1771 | 1727 | 1576 | 1750 | 1908 | 49 |
| Volunteer hours by employees and customers (Hong Kong) | hours | 91628 | 5 | ||||
| Volunteer hours by mainland utility employees | hours | 238000 | 5 | ||||
| Volunteer service hours (including employees and customers) | Hours | 79551 | 75369 | 75588 | 86455 | 91628 | 52 |
| Volunteer service hours [Mainland utility business] | Hours | 103875 | 82280 | 93701 | 135154 | 238000 | 53 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| NOâ‚“ Emissions | Tonnes | 149.8 | 123.7 | 223.7 |
| PM10 Emissions | Tonnes | 0.27 | 0.31 | 2.35 |
| SOâ‚“ Emissions | Tonnes | 98.4 | 89.2 | 392.9 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 700000 | 898000 | 834000 | 822000 | 807000 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 300000 | 378000 | 399000 | 423000 | 455000 |
| Total GHG Emissions | Tonnes CO2e | 1000000 | 328561 | 1233000 | 329741 | 347489 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Hazardous Waste (Liquid Waste) | Litres | 36713 | 33222 | 39341 |
| Hazardous Waste (Solid Waste) | Tonnes | 1134 | 1026 | 1125 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|
| Non-Hazardous Waste Recycled | Tonnes | 210 | 125.7 | 199.4 | 236.3 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2018 | 2020 |
|---|---|---|---|
| Target GHG Emissions Reduction Percentage by 2030 Compared to 2005 | % | 26 | 30 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|
| Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | -47.62 | 245.45 | -1.75 | -92.41 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Diesel Fuel Consumption | GJ | 82204 | 71848 | 79479 |
| Gasoline Consumption | GJ | 68430 | 74936 | 103980 |
| Natural Gas Consumption | GJ | 465110 | 324522 | 320536 |
| Purchased Electricity | GJ | 1567187 | 1600162 | 2155279 |
| Total Energy Consumption | GJ | 1567187 | 1600162 | 2155279 |
| Total Indirect Energy Consumption | GJ | 1567187 | 1600162 | 2155279 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|---|
| Discharge of Domestic Wastewater | Cubic metres | 2088380 | 1847587 | 1090574 | ||
| Total Wastewater Discharge | Daily average in cubic metres | 307 | 287 | 321 | 319 | 308 |
| Water Consumption | Cubic metres | 3731355 | 4078237 | 4464322 | ||
| Water Consumption in Production and Operation | Cubic metres | 1162611 | 1094363 | 988981 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | GJ | 20349 |
| Energy Consumption Reduction Compared to Last Year | GJ | 27015 |
| Office Electricity Consumption Reduction Compared to Last Year | GJ | 20349 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|---|
| Packaging Material Consumption (Paper) | Tonnes | 824 | 866 | 822 | 889 | 942 |
| Packaging Material Consumption (Plastic) | Tonnes | 1 | 1 | 0.9 | 0.7 | 0.45 |
| Packaging Materials Consumed | Tonnes | 849 | 892 | 851.9 | 907.7 | 961.25 |
| Usage of Packaging Materials (Wood) | Tonnes | 24 | 25 | 29 | 18 | 19.8 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit |
|---|---|
| Total Investment in Ecological Restoration | HK$ millions |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|---|
| Number of Employees Aged 30-50 | Number | 887 | 876 | 30432 | 30776 | 31757 |
| Number of Employees Aged Above 50 | Number | 1338 | 1386 | 11701 | 11868 | 13656 |
| Number of Employees Aged Below 30 | Number | 106 | 118 | 4656 | 4114 | 4065 |
| Number of Employees in Hong Kong | Number | 2331 | 2380 | 2392 | 2388 | 2418 |
| Number of Female Employees | Number | 484 | 498 | 14844 | 15372 | 16147 |
| Number of Full-time Employees | Number | 2331 | 2380 | 46789 | 46758 | 49478 |
| Number of General Employees | Number | 1333 | 1321 | 41375 | 41281 | 43402 |
| Number of Male Employees | Number | 1847 | 1882 | 31945 | 31386 | 33331 |
| Number of Middle Management Employees | Number | 768 | 820 | 4485 | 4506 | 5074 |
| Number of New Employees | Number | 182 | 203 | 1853 | 1196 | 3558 |
| Number of New Employees (Female) | Number | 42 | 58 | 501 | 286 | 1140 |
| Number of New Employees (Male) | Number | 140 | 145 | 1352 | 910 | 2418 |
| Number of Part-time Employees | Number | 79 | 110 | 14 | 14 | 11 |
| Number of Senior Management Employees | Number | 230 | 239 | 929 | 971 | 1002 |
| Number of Total Employees | Number | 44257 | 45292 | 46803 | 46772 | 49489 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 12.6 | 20 | 24.3 | 22.7 | 30.3 |
| Turnover Rate of Employees Aged Above 50 | % | 3.2 | 2.9 | 3.4 | 4.1 | 4.1 |
| Turnover Rate of Employees Aged Below 30 | % | 22.5 | 26.8 | 21.3 | 19.3 | 16.2 |
| Turnover Rate of Female Employees | % | 10.9 | 9.4 | 9 | 9.3 | 15.1 |
| Turnover Rate of Male Employees | % | 6.6 | 4.9 | 6 | 5.6 | 7 |
| Turnover Rate of Total Employees | % | 7.5 | 5.8 | 6.7 | 6.4 | 8.7 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|
| Number of Work-related Fatalities | Number | 1 | 2 | 2 | |
| Number of Work-related Fatalities for Contractors | Number | None | None | None |
Lost days due to work injury.
| Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|---|
| Lost Days Due to Work-related Injuries (Hong Kong) | days | 132 | 596 | 576 | 496 | 201 |
| Lost Days Due to Work-related Injuries (Overseas) | days | 1676 | 3654 | 2153 | 1667 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|
| Total Hours of Safety Training for Employees | hours | 904211 | 906691 | 979628 | 849286 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 79.8 | 74.5 | 79.8 | 80.8 | 79 |
| Percentage of Trained General Employees | % | 82.2 | 83.6 | 81.9 | 80.2 | 79.4 |
| Percentage of Trained Male Employees | % | 87.1 | 88.8 | 87.1 | 86.4 | 84.5 |
| Percentage of Trained Middle Management | % | 91.8 | 90.1 | 92.4 | 82.9 | 89.8 |
| Percentage of Trained Senior Management | % | 83.9 | 82.8 | 82 | 85.2 | 90.6 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|---|
| Average Training Hours (Female) | Hours | 14.7 | 9.4 | 9.6 | 7.8 | 20.2 |
| Average Training Hours (General Staff) | Hours | 7.1 | 6.8 | 3.5 | 13.2 | 34.3 |
| Average Training Hours (Hong Kong Employees) | Hours | 28.6 | ||||
| Average Training Hours (Male) | Hours | 8.4 | 7.6 | 5.8 | 11.2 | 31.2 |
| Average Training Hours (Middle Management) | Hours | 12.8 | 8.7 | 10.7 | 7.9 | 22.9 |
| Average Training Hours (Senior Management) | Hours | 14.1 | 12.6 | 9.5 | 5.9 | 17.1 |
| Average Training Hours per Employee | Hours | 9.7 | 8.9 | 6.6 | 10.5 | 28.6 |
| Total Training Hours | Hours | 22611 | 19049 | 15753 | 27097 | 28926 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|---|
| Complaint Growth Rate | Percent | -25 | 116.67 | -23.08 | 20 | |
| Total Number of Customer Complaints | Number | 8 | 6 | 13 | 10 | 12 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|---|
| Total Hours of Anti-corruption Training | Hours | 155 | 300 | 200 | 187.8 | 661.5 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|---|
| Total Cash Donations | HK$ million | 34.2 | 7.1 | 7.1 | 5.1 | 4.8 |
| Total Public Welfare Donations | HK$ million | 34.2 | 7.1 | 7.1 | 5.1 | 4.8 |
| Total Social Investment | HK$ million | 34.2 | 7.1 | 7.1 | 5.1 | 4.8 |
| Total Volunteer Service Hours | Hours | 79551 | 75369 | 75588 | 86455 | 91628 |