Corporate Social Responsibility Report 2018
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Indirect emissions (Category 1) | tons | 258872.22 | 244028.93 | 78 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Carbon dioxide equivalent emission reduction | thousand tons | 59588.4 | 63050.9 | 69261.2 | 77 |
| Direct emissions (Category 1) | tons | 18576.91 | 17518.07 | 78 | |
| Direct emissions - Coal | tons | 1.58 | 1.58 | 78 | |
| Direct emissions - Company vehicles | tons | 8447.7 | 7092.32 | 78 | |
| Direct emissions - Diesel | tons | 2257.65 | 2952.12 | 78 | |
| Direct emissions - Liquefied petroleum gas | tons | 142.32 | 214.05 | 78 | |
| Direct emissions - Natural gas | tons | 7727.66 | 7258 | 78 | |
| Indirect emissions - External power purchase | tons | 258872.22 | 244028.93 | 78 | |
| Standard coal equivalent emission reduction | thousand tons | 26331.5 | 28004.6 | 30117.1 | 77 |
| Total emissions of Greenhouse gases (Category 1&2) | tons | 277449.13 | 261547 | 78 | |
| Total greenhouse gas emissions per employee (Category 1&2) | tons per person | 8.01 | 7.38 | 78 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Annual total amount of hazardous waste consumed per employee | ton/person | 0.001 | 0.001 | 79 |
| Discarded toner cartridges | tons | 40.29 | 20.58 | 79 |
| Hazardous waste | tons | 40.29 | 20.58 | 79 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Annual paper consumption per employee | ton/person | 0.08 | 0.06 | 79 |
| Annual total harmless waste consumption per employee | tons/person | 0.011 | 0.01 | 78 |
| Counter use paper consumption | tons | 331.51 | 547.2 | 79 |
| Harmless waste | tons | 391.5 | 371.47 | 78 |
| Harmless waste - Batteries | tons | 6.51 | 2.19 | 78 |
| Harmless waste - Electronic devices | tons | 288.29 | 173.67 | 78 |
| Harmless waste - Office supplies | tons | 92.74 | 7.18 | 78 |
| Harmless waste - Transportation vehicles | tons | 3.96 | 188.43 | 78 |
| Office use paper consumption | tons | 2529.76 | 1730 | 79 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Ammonia and nitrogen reduction | thousand tons | 23.9 | 31.4 | 38.7 | 77 |
| COD emission reduction | thousand tons | 202.9 | 236.4 | 296.3 | 77 |
| Sulfur dioxide emission reduction | thousand tons | 188.6 | 267.8 | 247.3 | 77 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Annual total energy consumption per employee | MWh/person | 13.95 | 12.6 | 79 |
| Coal | MWh | 4.65 | 4.65 | 79 |
| Diesel | MWh | 10234.43 | 11703.93 | 79 |
| Direct energy consumption | MWh | 83358.79 | 78505.55 | 79 |
| Energy consumption | MWh | 483337.67 | 446323.04 | 79 |
| External power purchase | MWh | 399978.88 | 367817.49 | 79 |
| Gasoline | MWh | 32957.3 | 28712.86 | 79 |
| Indirect energy consumption | MWh | 399978.88 | 367817.49 | 79 |
| Liquefied petroleum gas | MWh | 642.06 | 965.67 | 79 |
| Natural gas | MWh | 39520.35 | 37118.44 | 79 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Annual tap water consumption per employee | ton/person | 59.15 | 64.36 | 79 |
| Water consumption | tons | 2049524.54 | 2280545.68 | 79 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Total paper consumption | tons | 2861.27 | 2277.2 | 79 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Number of branches with step free access | 8164 | 9000 | 10056 | 82 | |
| Number of branches worldwide | 14985 | 14920 | 14977 | 77 | |
| Number of inclusive finance loan customers (thousand households) | thousand households | 365.8 | 714.5 | 1191.9 | 77 |
| Public reserve funds personal housing loan | billion yuan | 1853.489 | 2048.992 | 2210.306 | 77 |
| Return on average assets | % | 1.18 | 1.13 | 1.13 | 77 |
| Return on average equity | % | 15.44 | 14.8 | 14.04 | 77 |
| Total assets | trillion yuan | 20.96 | 22.12 | 23.22 | 11, 77 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate - 26-35 (%) | % | 4.3 | 4.8 | 6.1 | 81 |
| Employee turnover rate - 36-45 (%) | % | 1.1 | 1.1 | 2 | 81 |
| Employee turnover rate - 46-54 (%) | % | 0.4 | 0.5 | 0.6 | 81 |
| Employee turnover rate - 55 (%) | % | 0.2 | 0.2 | 81 | |
| Employee turnover rate - Below 25 (%) | % | 5 | 6.6 | 5.9 | 81 |
| Employee turnover rate - Bohai Rim (%) | % | 1.4 | 1.5 | 1.6 | 81 |
| Employee turnover rate - Central (%) | % | 1.7 | 1.5 | 1.8 | 81 |
| Employee turnover rate - Headquarter office (%) | % | 6.1 | 8.1 | 7.5 | 81 |
| Employee turnover rate - Northeast (%) | % | 0.8 | 1 | 1.2 | 81 |
| Employee turnover rate - Overseas (%) | % | 9.2 | 10.7 | 9.1 | 81 |
| Employee turnover rate - Pearl River Delta (%) | % | 3.1 | 2.5 | 2.3 | 81 |
| Employee turnover rate - West (%) | % | 1.7 | 2 | 1.9 | 81 |
| Employee turnover rate - Yangtze River Delta (%) | % | 4 | 5 | 3.7 | 81 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Employee work injury - Business death (persons) | persons | 4 | 8 | 4 | 81 |
| Employee work injury - Business death ratio (%) | % | 0.001 | 0.002 | 0.001 | 81 |
Lost days due to work injury.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Employee work injury - Working days affected as a result of work injuries (days) | days | 13573 | 13676 | 15889 | 81 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of teachers trained through Hope Primary School project (cumulative) | teachers | 800 | 82 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| On-site training, business managers and lower levels (person-times) | person-times | 1550351 | 1460816 | 1275556 | 80 |
| On-site training, first-tier branch and head office (person-times) | person-times | 964 | 872 | 483 | 80 |
| On-site training, second-tier branch, first-tier brand department, and department of headquarter office (person-times) | person-times | 29413 | 30685 | 29312 | 80 |
| Online training - Business managers and lower levels (person-times) | person-times | 337127 | 321019 | 299408 | 81 |
| Online training - First-tier branch and head office (person-times) | person-times | 384 | 334 | 253 | 81 |
| Online training - Second-tier branch, first-tier brand department, and department of head office (person-times) | person-times | 10112 | 9336 | 8023 | 81 |
Number of suppliers by geographical region.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Agriculture-related loan balance | billion yuan | 1693.968 | 1765.087 | 1764.65 | 77 |
| Balance of development housing project loans | billion yuan | 35.502 | 57.83 | 131.322 | 77 |
| Balance of shantytown renovation loan | billion yuan | 16.411 | 45.33 | 119.952 | 77 |
| Financial transaction migration via electronic channels (%) | % | 93.57 | 92.66 | 80 | |
| Infrastructure industry sector loans | billion yuan | 102.146 | 11 | ||
| Infrastructure industry sector loans increased | billion yuan | 188.371 | 461.297 | 102.164 | 77 |
| Number of self-service bank branches | 27872 | 29046 | 28238 | 82 | |
| Payment to suppliers | billion yuan | 4.142 | 4.185 | 4.882 | 77 |
| Supplier chain management - Number of suppliers - Bohai Rim | 1393 | 1614 | 1867 | 81 | |
| Supplier chain management - Number of suppliers - Central | 62 | 83 | 87 | 81 | |
| Supplier chain management - Number of suppliers - Pearl River Delta | 230 | 261 | 294 | 81 | |
| Supplier chain management - Number of suppliers - West | 36 | 42 | 52 | 81 | |
| Supplier chain management - Number of suppliers - Yangtze River Delta | 388 | 448 | 518 | 81 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Loan balance for inclusive finance | billion yuan | 336.522 | 418.502 | 631.017 | 77 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Corporate customer - Overall customer satisfaction (%) | % | 93.3 | 93.2 | 93.8 | 82 |
| Individual customer - Overall customer satisfaction (%) | % | 76.9 | 78.7 | 81 | 82 |
| Number of ATMs | 97534 | 97007 | 92225 | 82 | |
| Number of mobile banking users (hundred thousand) | hundred thousand | 22321 | 26638 | 30954 | 82 |
| Number of online banking users (hundred thousand) | hundred thousand | 24162 | 27675 | 31256 | 82 |
| Number of telephone banking customers (hundred thousand) | hundred thousand | 24196 | 28882 | 33649 | 82 |
| Number of users that connect bank accounts with WeChat (hundred thousand) | hundred thousand | 3623 | 4956 | 6443 | 82 |
| Off-counter account transactions (%) | % | 99.19 | 99.23 | 80 | |
| Personal housing loan balance | billion yuan | 3585.644 | 4213.056 | 4753.595 | 77 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Number of branches with Caring Window | 12964 | 13158 | 13923 | 82 | |
| Number of branches with Labours’ Harbour | 14307 | 82 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Cross-border RMB settlement volume | trillion yuan | 2.53 | 2.05 | 2.76 | 77 |
| Smart Bank | 12 | 12 | 10 | 82 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Expenditure on public welfare donation | thousand yuan | 74420 | 77860 | 89410 | 77 |
| Green loan balance | billion yuan | 889.221 | 1002.521 | 1042.26 | 77 |
| Rural development loan balance | billion yuan | 56.838 | 30.585 | 14.863 | 77 |
| Tax contribution | billion yuan | 80.294 | 61.939 | 58.666 | 77 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Amount of donation to Hope Primary School project | million yuan | 118.6 | 82 | ||
| Number of Hope Primary Schools built (cumulative) | schools | 45 | 82 | ||
| Number of teachers and students organized to participate in Beijing Summer (Hope Primary School project, cumulative) | persons | 120 | 82 | ||
| Social contribution per share | yuan | 2.73 | 2.74 | 2.88 | 77 |
| Targeted poverty alleviation donations | million yuan | 429 | 498.1 | 61.88 | 77 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tons | 18576.91 | 17518.07 | |
| GHG Emissions from Natural Gas | tons | 7727.66 | 7258 | |
| GHG Emissions from Purchased Electricity | tons | 258872.22 | 244028.93 | |
| Indirect Energy Emissions (Scope 2) | tons | 258872.22 | 244028.93 | |
| Mobile Combustion Emissions | tons | 8447.7 | 7092.32 | |
| Stationary Combustion Emissions | tons | 18576.91 | 17518.07 | |
| Total GHG Emissions | tons | 59588.4 | 277449.13 | 261547 |
| Total GHG Emissions Intensity (By Employee) | tons per person | 8.01 | 7.38 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Total Hazardous Waste | tons | 40.29 | 20.58 |
| Total Hazardous Waste Intensity (By Employee) | ton/person | 0.001 | 0.001 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | tons | 288.29 | 173.67 |
| Non-Hazardous Waste (Office Waste) | tons | 92.74 | 7.18 |
| Total Non-Hazardous Waste Intensity (By Employee) | tons/person | 0.011 | 0.01 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Ammonia Nitrogen Emissions Reduction Compared to Last Year | thousand tons | 23.9 | 31.4 | 38.7 |
| NOx Emissions Reduction Compared to Last Year | thousand tons | 39.6 | 47.7 | 34.9 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Diesel Fuel Consumption | MWh | 10234.43 | 11703.93 |
| Energy Consumption Intensity (By Employee) | MWh/person | 13.95 | 12.6 |
| Fossil Fuel Consumption | MWh | 82954.94 | 78205.55 |
| Gasoline Consumption | MWh | 32957.3 | 28712.86 |
| LPG Consumption | MWh | 642.06 | 965.67 |
| Natural Gas Consumption | MWh | 39520.35 | 37118.44 |
| Purchased Electricity | MWh | 399978.88 | 367817.49 |
| Total Direct Energy Consumption | MWh | 83358.79 | 78505.55 |
| Total Energy Consumption | MWh | 483337.67 | 446323.04 |
| Total Indirect Energy Consumption | MWh | 399978.88 | 367817.49 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Water Consumption | tons | 2049524.54 | 2280545.68 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | tons | 2861.27 | 2277.2 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit |
|---|---|
| Total Investment in Ecological Restoration | billion yuan |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Contractors | persons |
| Number of Contractors (Female) | persons |
| Number of Contractors (Male) | persons |
| Number of Employees Aged 30-50 | persons |
| Number of Employees Aged Above 50 | persons |
| Number of Employees Aged Below 30 | persons |
| Number of Employees in Bohai Rim | persons |
| Number of Employees in Central China | persons |
| Number of Employees in Northeast China | persons |
| Number of Employees in Overseas | persons |
| Number of Employees in Pearl River Delta | persons |
| Number of Employees in West China | persons |
| Number of Employees in Yangtze River Delta | persons |
| Number of Female Employees | persons |
| Number of Male Employees | persons |
| Number of New Employees | persons |
| Number of Total Employees | persons |
| Percentage of Employees Aged 30-50 | % |
| Percentage of Employees Aged Above 50 | % |
| Percentage of Employees Aged Below 30 | % |
| Percentage of Female Employees | % |
| Percentage of Male Employees | % |
| Percentage of New Employees | % |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 5.8 | 6.4 | 8.1 |
| Turnover Rate of Employees Aged Above 50 | % | 0.2 | 0.2 | |
| Turnover Rate of Employees Aged Below 30 | % | 5 | 6.6 | 5.9 |
| Turnover Rate of Employees in Central China | % | 1.7 | 1.5 | 1.8 |
| Turnover Rate of Employees in Northeast China | % | 0.8 | 1 | 1.2 |
| Turnover Rate of Employees in Overseas | % | 9.2 | 10.7 | 9.1 |
| Turnover Rate of Employees in West China | % | 1.7 | 2 | 1.9 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | persons | 4 | 8 | 4 |
| Number of Work-related Fatalities | persons | 4 | 8 | 4 |
Lost days due to work injury.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 13573 | 13676 | 15889 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Percentage of Employees Trained | % | None |
| Sessions of training provided | 538 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Total Training Hours | person-times | 1948251 | 1822062 | 1618035 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Number of Suppliers in Bohai Rim | 1393 | 1614 | 1867 | |
| Number of Suppliers in Central China | 62 | 83 | 87 | |
| Number of Suppliers in Northeast China | 34 | 30 | 29 | |
| Number of Suppliers in Pearl River Delta | 230 | 261 | 294 | |
| Number of Suppliers in West China | 36 | 42 | 52 | |
| Number of Suppliers in Yangtze River Delta | 388 | 448 | 518 | |
| Proportion of Spending on Local Suppliers | % | 99.92 | 99.47 | 99.49 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Number of Supplier Social Responsibility Training Sessions | times |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Investment in Education Donation | million yuan | 118.6 | ||
| Investment in Targeted Poverty Alleviation | million yuan | 429 | 498.1 | 61.88 |
| Total Public Welfare Donations | million yuan |