2018 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Atmospheric Pollutant Emission Limit for lead and its compounds (DB44/27-2001 Phase II Class 2 Maximum Allowable Emission Limit) | mg/m³ | 0.7 | 39 |
| Atmospheric Pollutant Emission Limit for non-methane total hydrocarbon (DB44/27-2001 Phase II Class 2 Maximum Allowable Emission Limit) | mg/m³ | 120 | 39 |
| Atmospheric Pollutant Emission Limit for tin and its compounds (DB44/27-2001 Phase II Class 2 Maximum Allowable Emission Limit) | mg/m³ | 0.85 | 39 |
| Maximum detected emission concentration of lead and its compounds in individual exhaust cylinder (ZTE Corporation Shenzhen Science and Technology Park and Xili Production Base) | mg/m³ | 0.004 | 39 |
| Maximum detected emission concentration of non-methane total hydrocarbon in individual exhaust cylinder (ZTE Corporation Shenzhen Science and Technology Park and Xili Production Base) | mg/m³ | 2.47 | 39 |
| Maximum detected emission concentration of tin and its compounds in individual exhaust cylinder (ZTE Corporation Shenzhen Science and Technology Park and Xili Production Base) | mg/m³ | 0.007 | 39 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Scope 1: Direct Emission (Greenhouse Gas) | ton CO2 | 1931.02 | 41 |
| Scope 1: Direct Emission Intensity (Greenhouse Gas) | ton/million revenue | 0.02 | 41 |
| Scope 2: Indirect Emission (Greenhouse Gas) | ton CO2 | 173372.33 | 41 |
| Scope 2: Indirect Emission Intensity (Greenhouse Gas) | ton/million revenue | 2.03 | 41 |
| Total Emission Volume (Greenhouse Gas) | ton CO2 | 175303.35 | 41 |
| Total Emission Volume Emission Intensity (Greenhouse Gas) | ton/million revenue | 2.05 | 41 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Hazardous Solid Waste disposal (ZTE Corporation Shenzhen Science and Technology Park, Xili Production Base and Heyuan Production Base) | Ton | 195.9 | 40 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Non-hazardous Solid Waste disposal (ZTE Corporation Shenzhen Science and Technology Park, Xili Production Base and Heyuan Production Base) | Ton | 1979 | 40 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Diesel Oil consumption | Liter | 1000 | 38 |
| Diesel Oil energy consumption per unit of output | 0.0001 | 38 | |
| Natural Gas consumption | 10000 m³ | 74.9 | 38 |
| Natural Gas energy consumption per unit of output | 0.000009 | 38 | |
| Outsourced Electricity consumption | kWh | 353049442 | 38 |
| Outsourced Electricity energy consumption per unit of output | 41.29 | 38 | |
| Solar Power Generation | kWh | 2792948 | 38 |
| Solar Power Generation energy consumption per unit of output | 0.37 | 38 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Total Water Consumption | 10000 m3 | 158.4 | 41 |
| Total Water Consumption Intensity | m3/million revenue | 18.52 | 41 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017-2018 | Report Pages |
|---|---|---|---|
| Electricity saved by ZTE Corporation's energy saving solution for mobile products at nearly 40000 sites in China | million kWh per year | 20 | 35 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Disposable cartons reduced at Xili Production Base | cartons | 179597 | 41 |
| Packaging materials purchased (excluding terminal products) | tons | 17756.13 | 41 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Operating revenue | million RMB | 85513.2 | 5 |
| Percentage of R&D employees | 38% | 5 | |
| Percentage of employees with master's degrees or above | 32% | 5 | |
| Total number of global staff | 68240 | 5 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Employee engagement rate | % | 80 | 46 |
| Employee engagement rate at ZTE | % | 80 | 42 |
| Employee work engagement (third-party survey) | 80% | 5 | |
| Employees appraised as Annual Pioneers of Struggle & Innovation | employees | 124 | 48 |
| Employees awarded as Gold and Silver Tutors | employees | 30 | 48 |
| Employees awarded gold medal | employees | 11 | 48 |
| Employees awarded silver medal | employees | 19 | 48 |
| Employees chosen as Outstanding Graduates | employees | 32 | 48 |
| Number of enterprises participating in Top 50 Chinese Corporate Universities evaluation | enterprises | 200 | 47 |
| Number of new PC terminal courses offered on Online Learning Platform | 789 | 5 | |
| Number of new courses accessible to PC | courses | 789 | 46 |
| Number of new mobile APP terminal courses offered on Online Learning Platform | 298 | 5 | |
| Number of trainees | trainees | 4358 | 46 |
| Number of training sessions | sessions | 96 | 46 |
| Percentage of training for female employees | % | 24 | 46 |
| Percentage of training for male employees | % | 76 | 46 |
| Person-times of training for female employees | person-times | 502508 | 46 |
| Person-times of training for male employees | person-times | 1607970 | 46 |
| Total PC terminal courses on Online Learning Platform | 12515 | 5 | |
| Total PC terminal learning person-times on Online Learning Platform | 447334 | 5 | |
| Total mobile APP terminal courses on Online Learning Platform | 1275 | 5 | |
| Total mobile APP terminal learning person-times on Online Learning Platform | 290469 | 5 | |
| Total number of PC courses | courses | 12515 | 46 |
| Training satisfaction rate | points | 96.7 | 46 |
| ZTE University ranking in Top 50 Chinese Corporate Universities | rank | 8 | 47 |
| ZTE University training person-times per year | person-times | 2110478 | 42 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Total person-times trained by ZTE University | person-times | 2110478 | 46 |
| Total teaching hours | hours | 6940 | 46 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Number of new CSR Agreements for Suppliers signed | 77 | 54 | ||
| Number of suppliers participated in CSR training | more than 70 | 54 | ||
| Year ISO 28000 (Specification for security management systems for the supply chain) certification passed | 2017 | 30 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Audit coverage of risk suppliers | 100% | 54 | |
| Number of on-the-spot audits on risk suppliers | 141 | 54 | |
| Number of suppliers not introduced for failure to pass CSR audit | 8 | 54 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| ZTE Corporation OTN OXCs protected eco-origin products certification | certified | 36 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Consumers’ satisfaction about after-sale services (Domestic users) | 99.51% | 32 | |
| Consumers’ satisfaction about after-sale services (International users) | 97.93% | 32 | |
| Quantity of feedback received (Domestic users) | 32980 | 32 | |
| Quantity of feedback received (International users) | 17928 | 32 | |
| Rate of timely solution (Domestic users) | 97.8% | 32 | |
| Rate of timely solution (International users) | 97.7% | 32 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2011 | 2018 | Report Pages |
|---|---|---|---|---|
| Number of 3GPP 5G SEP (Standard-essential Patents) disclosed to ETSI | sets | 1200 | 24 | |
| Number of 5G patents applied for | patents | 2000 | 24 | |
| Number of 5G terminal patents applied for | patents | 20000 | 24 | |
| Year since multiple ZTE products have obtained CC (Common Criteria for Information Technology Security Evaluation) certification | 2011 | 30 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2005 | Report Pages |
|---|---|---|---|
| Year ISO 27001 certification for information security management systems first obtained | 2005 | 30 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of compliance knowledge booklets developed | booklets | 4 | 20 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of anti-bribery courses developed | courses | 6 | 20 |
| Number of data protection courses developed | courses | 5 | 20 |
| Number of export control compliance courses developed | courses | 10 | 20 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Donation to Lianai Project for childhood cancer control | RMB | 950000 | 63 | |
| Number of children saved from abandoning treatment by Lianai Project tumor social workers | children | 3 | 63 | |
| Number of independently planned public welfare activities by employees in Vcare Space | activities | 42 | 64 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Additional donation to Lianai Project for health technology assessment center | RMB | 2000000 | 63 |
| Average scholarship per person for 'Love 100' public welfare education assistance project in Shanxi | RMB per person | 5000 | 63 |
| Cash donation for 'Love 100' public welfare education assistance project in Shanxi | RMB | 100000 | 63 |
| Contribution of funds | 10000 Yuan, Yuan | 5689740 | 61, 74 |
| Number of families with leukemia reimbursed by Lianai Project tumor social workers | families | 76 | 63 |
| Number of volunteers | Number, Person | 507 | 61, 74 |
| Tumor social workers reimbursement for 76 families with leukemia in Lianai Project | RMB | 2370000 | 63 |
| Value of donated items | 10000 Yuan, Yuan | 348402.5 | 61, 74 |
| Voluntary hours | Hour, Hours | 1971 | 61, 74 |
| Volunteer service hours in Vcare Space | hours | 505 | 64 |
| ZTE Foundation activities organized | 97 | 5 | |
| ZTE Foundation projects implemented | 8 | 5 | |
| ZTE Foundation total donation | CNY | 6038142.5 | 5 |
| ZTE Foundation voluntary service hours | hours | 1971 | 5 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | ton CO2 | 1931.02 |
| Indirect Energy Emissions (Scope 2) | ton CO2 | 173372.33 |
| Scope 1 GHG Emissions Intensity (By Revenue) | ton/million revenue | 0.02 |
| Scope 2 GHG Emissions Intensity (By Revenue) | ton/million revenue | 2.03 |
| Total GHG Emissions | ton CO2 | 175303.35 |
| Total GHG Emissions Intensity (By Revenue) | ton/million revenue | 2.05 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Hazardous Waste Disposed | Ton | 195.9 |
| Total Hazardous Waste | Ton | 195.9 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Non-Hazardous Waste Disposed | Ton | 1979 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Diesel Fuel Consumption | Liter | 1000 |
| Diesel Oil energy consumption per unit of output | 0.0001 | |
| Natural Gas Consumption | 10000 m³ | 74.9 |
| Natural Gas energy consumption per unit of output | 0.000009 | |
| Purchased Electricity | kWh | 353049442 |
| Purchased Electricity Intensity (By Unit Product) | 41.29 | |
| Solar Energy | kWh | 2792948 |
| Total Electricity Consumption Intensity (By Unit Product) | 0.37 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Total Water Withdrawal | m3 | 1584000 |
| Water Consumption | m3 | 1584000 |
| Water Consumption Intensity (By Revenue) | m3/million revenue | 18.52 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2017-2018 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh per year | 20000000 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Packaging Material Savings | cartons | 179597 |
| Packaging Materials Consumed | tons | 17756.13 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Bachelor's Degree Employees | Person | 23688 |
| Number of Doctoral Degree Employees | Person | 377 |
| Number of Employees Aged 30-50 | Person | 40472 |
| Number of Employees Aged Above 50 | Person | 1323 |
| Number of Employees Aged Below 30 | Person | 26445 |
| Number of Female Employees | Person | 16240 |
| Number of Male Employees | Person | 52000 |
| Number of Master's Degree Employees | Person | 21577 |
| Number of Total Employees | Person | 68240 |
| Percentage of Master's Degree Employees | % | 31.64 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 23.8 |
| Percentage of Trained Male Employees | % | 76.2 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Total Training Hours | hours | 6940 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Suppliers Participated in CSR Training | more than 70 | |
| Number of Suppliers Signing Social Responsibility Code | 77 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Complaints Handling Rate | % | 97.76 |
| Satisfaction Rate of Customer Complaint Handling | % | 98.72 |
| Total Number of Customer Complaints | cases | 50908 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of New Patent Applications | patents | 2000 |
| Number of Patents Applied | patents | 2000 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Anti-corruption Training Session | courses | 6 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Registered Volunteers | persons | 507 |
| Total Cash Donations | Yuan | 5689740 |
| Total In-kind Donations | Yuan | 348402.5 |
| Total Public Welfare Donations | CNY | 6038142.5 |
| Total Social Investment | CNY | 6038142.5 |
| Total Volunteer Service Hours | hours | 1971 |