Social Responsibility Report 2018
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| CO2 emission reduced by road lighting projects in Shenzhen | tons | 3000 | 9 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Waste generated from maintenance of road surface of Shuiguan Expressway delivered to asphalt mixing station for recycling and reuse | m3 | 120 | 9 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Annual office electricity consumption | million kWh | 29.38 | 6 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Annual office water consumption | million tons | 0.746 | 6 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Electricity consumption reduced by technical reform of energy-saving LED system for outdoor bill boards and advertising poles | kwh | 62.3 | 9 |
| Electricity saved by road lighting projects in Shenzhen | kwh | 4000000 | 9 |
| Energy-saving LED reform project for lighting in single tunnels along Qinglian Highway completed | tunnels | 21 | 9 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Road lighting projects implemented in sections directly managed by the Company in Shenzhen | projects | 130 | 9 |
| Shuiguan Expressway repaired using crack-repairing technique and new CAP heat-sewing materials | m | 2580 | 9 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Average remuneration adjustment for toll collection staff | % | 3.5% | 24 |
| Continuous aid to employees in financial difficulty | RMB | 54000 | 31 |
| Debt-to-asset ratio | % | 52.46 | 29 |
| Jobs offered by headquarters of the Company | jobs | 1670 | 31 |
| Number of female employees | persons | 2278 | 23 |
| Number of front-line employees promoted through open competition | employees | 140 | 26 |
| Number of management and professional staff | persons | 1045 | 23 |
| Number of retirees handled retirement procedures | staff | 58 | 24 |
| Number of staff aged 30 or below | persons | 529 | 23 |
| Number of staff aged 31–40 | persons | 566 | 23 |
| Number of staff aged 41–50 | persons | 128 | 23 |
| Number of staff aged 51 or above | persons | 3444 | 23 |
| Number of staff with college degree | persons | 534 | 23 |
| Number of staff with college or below degree | persons | 719 | 23 |
| Number of staff with master or above degree | persons | 155 | 23 |
| Number of staff with undergraduate degree | persons | 3558 | 23 |
| Number of toll collection staff | persons | 3922 | 23 |
| Percentage of female employees | % | 46 | 23 |
| Signing rate of labor contracts with staff | 100% | 23 | |
| Total number of employees | persons | 4967 | 23 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of departed staff - Age 30 or below | staff | 1433 | 24 |
| Number of departed staff - Age 31-40 | staff | 70 | 24 |
| Number of departed staff - Age 41-50 | staff | 31 | 24 |
| Number of departed staff - Age 50 or above | staff | 6 | 24 |
| Number of departed staff - Female | staff | 840 | 24 |
| Number of departed staff - Guangdong Province | staff | 405 | 24 |
| Number of departed staff - Male | staff | 700 | 24 |
| Number of departed staff - Other areas | staff | 1116 | 24 |
| Overall staff turnover rate | % | 31% | 24 |
| Staff turnover rate - Age 30 or below | % | 28.85% | 24 |
| Staff turnover rate - Age 31-40 | % | 1.41% | 24 |
| Staff turnover rate - Age 41-50 | % | 0.62% | 24 |
| Staff turnover rate - Age 50 or above | % | 0.12% | 24 |
| Staff turnover rate - Female | % | 16.91% | 24 |
| Staff turnover rate - Guangdong Province | % | 8.15% | 24 |
| Staff turnover rate - Male | % | 14.09% | 24 |
| Staff turnover rate - Other areas | % | 22.47% | 24 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of major accidents included in rescue cases | cases | 5 | 20 |
Lost days due to work injury.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Average time to arrive at accident scene | minutes | 14.4 | 20 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Company-level safety inspections organized | 4 | 25 | |
| Company-level safety trainings organized | 5 | 25 | |
| Departmental inspections organized | over | 10 | 25 |
| Emergency drills organized | 168 | 25 | |
| Increase in rescue cases handled over last year | percent | 22 | 20 |
| Safety trainings organized at all departments and subsidiaries | more than | 540 | 25 |
| Toll collection station (construction project) level inspections organized | 1800 | 25 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of employees receiving re-employment incentive fund | employees | 70 | 26 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of engineering and procurement projects supervised for tendering and bidding process | projects | 45 | 30 |
| Number of external guest groups received for industry exchange | 38 | 29 | |
| Number of vehicles successfully removed by towing | vehicles | 13860 | 20 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Complaints regarding the operation | 705 | 927 | 1500 | 21 | |||||||
| Consultation via phone | times | 572000 | 427000 | 404000 | 21 | ||||||
| Customer satisfaction index | 82.6 | 83.1 | 80.3 | 83.3 | 82 | 83.6 | 85.5 | 84.5 | 85.6 | 22 | |
| Number of customer service centre handled rescue cases | cases | 15727 | 20 | ||||||||
| Reasonable complaint rate | per 100000 vehicles | 0.039 | 0.052 | 0.017 | 21 | ||||||
| Total annual complaint rate | per 100000 vehicles | 0.466 | 0.535 | 0.835 | 21 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of disciplinary interviews and researches conducted | total stations | 13 | 30 |
| Number of disciplinary interviews and researches conducted at subsidiaries | subsidiaries | 4 | 30 |
| Number of staff involved in audit talks by Discipline Inspection Commission | staff | 10 | 30 |
| Special inspections organized | 5 | 25 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Tax payment of the Company and its subsidiaries | RMB | 680000000 | 31 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Aid dedicated to employees suffering from serious illness | RMB | 26000 | 31 |
| Books donated to central primary school in Ebu Town, Haifeng County | books | 530 | 31 |
| Donation to Xinmin Village, Heyuan City, Guangdong Province | RMB | 980000 | 31 |
| Mutual fund raised for employees suffering from serious illness | RMB | 133000 | 31 |
| Number of students assisted to obtain tuition subsidies | students | 32 | 26 |
| Number of toll collection staff helped to sign up for the Dream Programme | employees | 64 | 26 |
| Re-employment incentive fund distributed by Headquarters | RMB | 457000 | 26 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | tons | 3000 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Compared to Last Year | m3 | 120 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Grid Electricity Consumption | million kWh | 29.38 |
| Purchased Electricity | million kWh | 29.38 |
| Total Indirect Energy Consumption | million kWh | 29.38 |
| Total Purchased Energy | million kWh | 29.38 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Water Consumption in Office | million tons | 0.746 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | kwh | 4000062.3 |
| Number of Energy-saving and Carbon Reduction Demonstration Projects Achieved | projects | 1 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Bachelor's Degree Employees | persons | 3558 |
| Number of Below Junior College Employees | persons | 719 |
| Number of Employees Aged 30-50 | persons | 694 |
| Number of Employees Aged Above 50 | persons | 3444 |
| Number of Employees Aged Below 30 | persons | 529 |
| Number of Female Employees | persons | 2278 |
| Number of Master's Degree Employees | persons | 155 |
| Number of Total Employees | persons | 4967 |
| Percentage of Female Employees | % | 46 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 2.03 |
| Turnover Rate of Employees Aged Above 50 | % | 0.12 |
| Turnover Rate of Employees Aged Below 30 | % | 28.85 |
| Turnover Rate of Female Employees | % | 16.91 |
| Turnover Rate of Male Employees | % | 14.09 |
| Turnover Rate of Total Employees | % | 31 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Production Safety Emergency Drills | 168 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Total Number of Customer Complaints | 705 | 927 | 1500 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Investment in Education Donation | books | 530 |
| Number of Registered Volunteers | volunteers | |
| Total Cash Donations | RMB | 133000 |