2017 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Labor contract signing rate | percent | 100% | 33 |
| Number of call center personnel | employees | 98 | 33 |
| Number of employees aged 35 and below | employees | 939 | 33 |
| Number of employees aged 35 to 44 | employees | 482 | 33 |
| Number of employees aged 45 to 54 | employees | 105 | 33 |
| Number of employees aged 55 and above | employees | 11 | 33 |
| Number of employees in Beijing | employees | 165 | 33 |
| Number of employees in Guangzhou | employees | 30 | 33 |
| Number of employees in Shanghai | employees | 12 | 33 |
| Number of employees in other cities | employees | 1178 | 33 |
| Number of employees with 10 years and above service | employees | 232 | 33 |
| Number of employees with 5 to 9 years service | employees | 486 | 33 |
| Number of employees with 5 years or below service | employees | 819 | 33 |
| Number of employees with bachelor's degree | employees | 428 | 33 |
| Number of employees with master's degree or above | employees | 134 | 33 |
| Number of employees with tertiary or below education | employees | 975 | 33 |
| Number of female employees | employees | 549 | 33 |
| Number of male employees | employees | 988 | 33 |
| Number of management personnel | employees | 305 | 33 |
| Number of new employees | employees | 294 | 33 |
| Number of sales representatives | employees | 67 | 33 |
| Number of technical and R&D personnel | employees | 1067 | 33 |
| Total number of employees | employees | 1537 | 33 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Employee turnover rate | percent | 16.01% | 33 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Gross Profit | 200000 | 250000 | 300000 | 350000 | 370000 | 7 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Revenue | 600000 | 700000 | 900000 | 1000000 | 1100000 | 7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Number of Bachelor's Degree Employees | employees | 428 |
| Number of Below Junior College Employees | employees | 975 |
| Number of Employees Aged 30-50 | employees | 482 |
| Number of Employees Aged Above 50 | employees | 116 |
| Number of Female Employees | employees | 549 |
| Number of Male Employees | employees | 988 |
| Number of Master's Degree Employees | employees | 134 |
| Number of New Employees | employees | 294 |
| Number of Total Employees | employees | 1537 |
| Percentage of Female Employees | percent | 35.71 |
| Percentage of Male Employees | percent | 64.29 |
| Percentage of New Employees | percent | 19.13 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Turnover Rate of Total Employees | percent | 16.01 |