Environmental, Social and Governance Report 2017
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Indirect carbon emission by the Group | tonnes | 412295 | 428422 | 4 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Average electricity consumption per month per store (kWh) | kWh | 32420 | 31050 | 5 |
| Electricity consumption (kWh) | kWh | 580670000 | 597680000 | 5 |
| Electricity costs (RMB) | RMB | 603896000 | 621587000 | 5 |
| Fuel expense of the Group | RMB | 115560000 | 129015000 | 8 |
| Gasoline usage of the Group | L | 17779000 | 19848000 | 8 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Average water consumption per month per store (cubic meters) | cubic meters | 191.11 | 183.06 | 6 |
| Water consumption (cubic meters) | cubic meters | 3423000 | 3524000 | 6 |
| Water costs (RMB) | RMB | 11571000 | 11910000 | 6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Employees above 45 - proportion | 10.6% | 13.2% | 12 | |
| Employees above 45 - total number of employees | 4570 | 5314 | 12 | |
| Employees age 25-35 - proportion | 50.7% | 46.9% | 12 | |
| Employees age 25-35 - total number of employees | 21788 | 18824 | 12 | |
| Employees age 35-45 - proportion | 29.5% | 31.2% | 12 | |
| Employees age 35-45 - total number of employees | 12700 | 12534 | 12 | |
| Employees below 25 - proportion | 9.2% | 8.7% | 12 | |
| Employees below 25 - total number of employees | 3955 | 3504 | 12 | |
| Female employees - proportion | 51.5% | 51.7% | 12 | |
| Female employees - total number of employees | 22165 | 20767 | 12 | |
| Interns - proportion | 0.3% | 0.3% | 12 | |
| Interns - total number of employees | 130 | 115 | 12 | |
| Long-term employees - proportion | 98.6% | 99.2% | 12 | |
| Long-term employees - total number of employees | 42389 | 39847 | 12 | |
| Male employees - proportion | 48.5% | 48.3% | 12 | |
| Male employees - total number of employees | 20848 | 19409 | 12 | |
| Male-female ratio | 1:1.06 | 1:1.07 | 11 | |
| Number of employees | 43013 | 40176 | 11 | |
| Number of employees recruited (middle and senior level talents) | employees | 110 | 307 | 17 |
| Number of employees recruited under the Group's 'Reservoir' project | employees | 657 | 902 | 17 |
| Number of internet technical staff recruited (new talents) | employees | 451 | 318 | 17 |
| Number of logistics system staff recruited (new talents) | employees | 4428 | 3841 | 17 |
| Proportion of disabled employees | 0.7% | 0.7% | 11 | |
| Proportion of employees - Headquarters of the Group | % | 4.1 | 4.5 | 13 |
| Proportion of employees - The Eastern China Region | % | 24.8 | 23.8 | 13 |
| Proportion of employees - The Northeast Region | % | 8.9 | 8.4 | 13 |
| Proportion of employees - The Northern China Region | % | 25 | 23.9 | 13 |
| Proportion of employees - The Southern China Region | % | 19.1 | 20.2 | 13 |
| Proportion of employees - The Western China Region | % | 18.1 | 19.2 | 13 |
| Proportion of employees - Total | % | 100 | 100 | 13 |
| Proportion of minority employees | 3.4% | 3.7% | 11 | |
| Temporary employees - proportion | 1.1% | 0.5% | 12 | |
| Temporary employees - total number of employees | 494 | 214 | 12 | |
| Total employees - proportion | 100.0% | 100.0% | 12 | |
| Total employees - total number of employees | 43013 | 40176 | 12 | |
| Total employees by age - proportion | 100.0% | 100.0% | 12 | |
| Total employees by age - total number of employees | 43013 | 40176 | 12 | |
| Total employees by gender - proportion | 100.0% | 100.0% | 12 | |
| Total employees by gender - total number of employees | 43013 | 40176 | 12 | |
| Total number of employees - Headquarters of the Group | 1765 | 1810 | 13 | |
| Total number of employees - The Eastern China Region | 10647 | 9547 | 13 | |
| Total number of employees - The Northeast Region | 3835 | 3394 | 13 | |
| Total number of employees - The Northern China Region | 10751 | 9598 | 13 | |
| Total number of employees - The Southern China Region | 8215 | 8131 | 13 | |
| Total number of employees - The Western China Region | 7800 | 7696 | 13 | |
| Total number of employees - Total | 43013 | 40176 | 13 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Average monthly turnover rate - Headquarters of the Group | % | 1.6 | 1.3 | 13 |
| Average monthly turnover rate - The Eastern China Region | % | 1.9 | 1.7 | 13 |
| Average monthly turnover rate - The Northeast Region | % | 1.4 | 1.4 | 13 |
| Average monthly turnover rate - The Northern China Region | % | 1.5 | 1.5 | 13 |
| Average monthly turnover rate - The Southern China Region | % | 2.2 | 2 | 13 |
| Average monthly turnover rate - The Western China Region | % | 1.1 | 1 | 13 |
| Average monthly turnover rate - Total | % | 1.7 | 1.6 | 13 |
| Employees above 45 - average monthly turnover rate | 0.7% | 0.7% | 12 | |
| Employees age 25-35 - average monthly turnover rate | 2.1% | 2.1% | 12 | |
| Employees age 35-45 - average monthly turnover rate | 1.1% | 1.1% | 12 | |
| Employees below 25 - average monthly turnover rate | 1.7% | 1.4% | 12 | |
| Female employees - average monthly turnover rate | 1.6% | 1.6% | 12 | |
| Male employees - average monthly turnover rate | 1.8% | 1.6% | 12 | |
| Total employees by age - average monthly turnover rate | 1.7% | 1.6% | 12 | |
| Total employees by gender - average monthly turnover rate | 1.7% | 1.6% | 12 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Number of E-Learning courses uploaded | courses | 77 | 18 | |
| Number of SOL training schools in the country | schools | 170 | 158 | 18 |
| Number of micro lectures developed through online learning platform | micro lectures | 519 | 18 | |
| Total attendance of micro lectures through online learning platform | 68809 | 18 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Total duration of E-Learning courses | learning hours | 22009 | 18 | |
| Total hours of training offered by SOL training schools | hours | 115420 | 80639 | 18 |
Number of suppliers by geographical region.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Number of stores established by the Group in western China - Guizhou | 16 | 15 | 27 | |
| Number of stores established by the Group in western China - Kunming | 33 | 31 | 27 | |
| Number of stores established by the Group in western China - Lanzhou | 20 | 23 | 27 | |
| Number of stores established by the Group in western China - Total | 211 | 208 | 27 | |
| Number of stores established by the Group in western China - Xi'an | 109 | 107 | 27 | |
| Number of stores established by the Group in western China - Xinjiang | 33 | 32 | 27 | |
| Proportion of suppliers (all regions) | 100.0% | 100.0% | 22 | |
| Proportion of suppliers in Others region | 8.9% | 0.9% | 22 | |
| Proportion of suppliers in The Eastern China Region | 24.5% | 22.7% | 22 | |
| Proportion of suppliers in The Northeast Region | 11.5% | 11.6% | 22 | |
| Proportion of suppliers in The Northern China Region | 22.9% | 28.4% | 22 | |
| Proportion of suppliers in The Southern China Region | 18.9% | 16.5% | 22 | |
| Proportion of suppliers in The Western China Region | 13.3% | 19.9% | 22 | |
| Proportion of total procurement from Apple (top 5 supplier of the Group) | % | 7.1 | 9.6 | 23 |
| Proportion of total procurement from Gree (top 5 supplier of the Group) | % | 7.6 | 8.7 | 23 |
| Proportion of total procurement from Haier (top 5 supplier of the Group) | % | 9.5 | 10 | 23 |
| Proportion of total procurement from Huawei (top 5 supplier of the Group) | % | 8.3 | 23 | |
| Proportion of total procurement from Midea (top 5 supplier of the Group) | % | 8.6 | 9.6 | 23 |
| Proportion of total procurement from Samsung (top 5 supplier of the Group) | % | 8.7 | 23 | |
| Total number of suppliers (all regions) | 8955 | 9977 | 22 | |
| Total number of suppliers in Others region | 797 | 89 | 22 | |
| Total number of suppliers in The Eastern China Region | 2196 | 2265 | 22 | |
| Total number of suppliers in The Northeast Region | 1028 | 1161 | 22 | |
| Total number of suppliers in The Northern China Region | 2051 | 2831 | 22 | |
| Total number of suppliers in The Southern China Region | 1691 | 1643 | 22 | |
| Total number of suppliers in The Western China Region | 1192 | 1988 | 22 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Percentage of sales of eco-friendly products | 98% | 99% | 8 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Defective Rate | % | 1.53% | 1.12% | 24 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Indirect Energy Emissions (Scope 2) | tonnes | 412295 | 428422 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Gasoline Consumption | L | 17779000 | 19848000 |
| Purchased Electricity | kWh | 580670000 | 597680000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Water Consumption | cubic meters | 3423000 | 3524000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Number of Employees in East China | employees | 10647 | 9547 |
| Number of Employees in North China | employees | 10751 | 9598 |
| Number of Employees in Northeast China | employees | 3835 | 3394 |
| Number of Employees in South China | employees | 8215 | 8131 |
| Number of Employees in West China | employees | 7800 | 7696 |
| Number of Female Employees | employees | 22165 | 20767 |
| Number of Interns | employees | 130 | 115 |
| Number of Male Employees | employees | 20848 | 19409 |
| Number of Temporary Workers | employees | 494 | 214 |
| Number of Total Employees | employees | 43013 | 40176 |
| Percentage of Employees in East China | % | 24.8 | 23.8 |
| Percentage of Employees in North China | % | 25 | 23.9 |
| Percentage of Employees in Northeast China | % | 8.9 | 8.4 |
| Percentage of Employees in South China | % | 19.1 | 20.2 |
| Percentage of Employees in West China | % | 18.1 | 19.2 |
| Percentage of Female Employees | % | 51.5 | 51.7 |
| Percentage of Interns | % | 0.3 | 0.3 |
| Percentage of Male Employees | % | 48.5 | 48.3 |
| Percentage of Temporary Workers | % | 1.1 | 0.5 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Turnover Rate of Employees in East China | % | 1.9 | 1.7 |
| Turnover Rate of Employees in North China | % | 1.5 | 1.5 |
| Turnover Rate of Employees in Northeast China | % | 1.4 | 1.4 |
| Turnover Rate of Employees in South China | % | 2.2 | 2 |
| Turnover Rate of Employees in West China | % | 1.1 | 1 |
| Turnover Rate of Female Employees | % | 1.6 | 1.6 |
| Turnover Rate of Male Employees | % | 1.8 | 1.6 |
| Turnover Rate of Total Employees | % | 1.7 | 1.6 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Total Training Hours | hours | 115420 | 102648 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Number of Suppliers in East China | 2196 | 2265 | |
| Number of Suppliers in North China | 2051 | 2831 | |
| Number of Suppliers in Northeast China | 1028 | 1161 | |
| Number of Suppliers in South China | 1691 | 1643 | |
| Number of Suppliers in West China | 1192 | 1988 | |
| Number of Total Suppliers | 8955 | 9977 |