2017 Environmental, Social and Governance Report

Year: 2017
Published: 2018-07-25
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2017 Report Pages
Total NOx emission tons 57.15 26
Total SO2 emission tons 123 26

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 Report Pages
CO2 direct emission volume (Scope I) tons 199108.46 26
Greenhouse gas direct emission density tons CO2e/million RMB 417.01 26
Greenhouse gas direct emission volume (Scope I) tons CO2e 201284.82 26
Greenhouse gas emission density tons CO2e/million RMB 892.14 26
Greenhouse gas indirect emission density tons CO2e/million RMB 477.27 26
Greenhouse gas indirect emission volume (Scope II) tons CO2e 234690.37 26
Investment in vehicle and vessel gas RMB 206000000 73
Methane direct emission volume (Scope I) tons 58.61 26
Nitrous oxide direct emission volume (Scope I) tons 2.3 26
Total greenhouse gas emission tons CO2e 435974.47 26

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 Report Pages
Hazardous waste generation density tons/million RMB 0.06 26
Hazardous waste generation volume tons 41.02 26

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 Report Pages
Non-hazardous waste generation density tons/million RMB 4.28 26
Non-hazardous waste generation volume tons 3012.71 26
Waste water generation density tons/million RMB 4010.12 26
Waste water generation volume tons 2010134.18 26

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2017 Report Pages
Emission reduction RMB 1159228 23
Investment to reduce emission RMB 1561346 4

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 Report Pages
Annual gas sales billion cubic meters 19.74 4
Annual gas supply volume of CR Gas in 2017 billion cubic meters 16.7 5
Annual total gas sales billion cubic meters 19.74 6
City gas distribution businesses acquired from China Resources Group cities 7 15
Coal consumption density tons/million RMB 80.5 29
Coal consumption volume tons 300001.12 29
Comprehensive energy consumption per added value % reduction over previous corresponding period 8.4 23
Comprehensive energy consumption per revenue % reduction over previous corresponding period 16.36 23
Diesel consumption density liters/million RMB 2001.08 29
Diesel consumption volume liter 1305401.28 29
Externally purchase power consumption density MWh/million RMB 401.72 29
Externally purchase power consumption volume MWh 301348.29 29
Gas sales volume 0.1 billion cubic meters 12.6 13.7 22.1 55.8 72.2 92.7 120.9 133.2 149.1 162.7 197.4 16
Gasoline consumption density liters/million RMB 7041.7 29
Gasoline consumption volume liter 1812012.12 29
Integrated energy consumption density tons of standard coal/million RMB 153.81 29
Natural gas consumption density 10000m³/million RMB 2.3 29
Natural gas consumption volume 10000 m³ 2081.62 29
Number of gas filling stations built for vehicle and vessel gas stations 17 73
Number of gas project companies established companies 238 6
Pipeline gas network coverage - cities cities 220 8
Pipeline gas network coverage - municipalities municipalities 3 8
Pipeline gas network coverage - provinces provinces 22 8
Pipeline gas network total length kilometers 100000 8
Remote meter reading rate for NB-IoT smart gas community in Xiangyang % 100 22
Residential gas consumption covered by step-pricing system % 94 38
Total integrated energy consumption conversion to standard tons of standard coal 4845200 29
Total length of modified cast iron and old iron pipeline network kilometers 950 43
overall continuous gas supply rate % >99 39
total length of high pressure and intermediate pressure pipelines kilometers 3193 39
total length of medium-to-low pressure municipal pipelines kilometers 98800 39

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 Report Pages
Water resource consumption density tons/million RMB 5003.52 29
Water resource consumption volume tons 2650061.12 29

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2017 Report Pages
Energy saving RMB 1561346 23
Investment to save energy RMB 18549283 4
Total investment in energy saving RMB 185498283 23
Total investment in new technologies and new equipment and modification of cast iron pipeline network RMB 100 million 4.6 43

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2017 Report Pages
Number of rural families benefiting from coal-to-gas conversion projects families 290000 25

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2015 2016 2017 Report Pages
Gas delivery waiting time at Xiamen CR Gas Jimei Gas Station 2-3 days 34
Other environmental protection investments RMB 159228 4
Rate of preservation and appreciation of state-owned assets % 112.48 114.43 123.05 102

Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.

Indicator Unit 2015 2016 2017 Report Pages
Platts Energy Company Rankings - 2016 ranking rank 140 134 13
Platts Top 250 Global Energy Company Company Rankings ranking 134 94
Platts Top 250 Global Energy Company Rankings rank 250 13

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2015 2016 2017 Report Pages
Average paid leave days per person Day, days 9 11 11 49, 104
Coverage of labor contracts % 100 100 100 49, 104
Coverage of social insurance % 100 100 100 49
Coverage rate of social insurance % 100 100 100 104
Investment in employees in hardships RMB'0000 196.6 198.36 390 104
Number of disabled persons employed Person 98 101 93 49, 104
Number of employees of CR Gas in 2017 thousand 23.2 5
Number of ethnic minorities employed Person 1005 1020 1087 49, 104
Number of female employees Person 14179 14444 15434 49, 103
Number of fresh graduates employed Person 685 771 866 49, 104
Number of licensed safety management personnel Person 2183 2211 2485 61, 103
Number of new employees Person 1501 122 1890 49
Number of newly employed employees Person 1501 122 1890 103
Ratio of female managers % 28 25.2 24.7 49, 104
Return on net assets % 16.91 14.24 18.58 101
Total assets HK$'00 million 598.96 596.75 687.64 69
Total number of employees Person 39999 40121 42011 49, 103

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Report Pages
Employee turnover rate % 4.3 3.2 4.3 49, 104
Operating profit RMB'0000 408768 533897 567194 101
Turnover HK$0.1 billion 15.4 21.4 37.5 83.3 135.1 195.9 222.9 287.2 311 329.2 398.4 16

Lost days due to work injury.

Indicator Unit 2017 Report Pages
Date of gas cylinder delivery to user after incident 20 December 35

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2015 2016 2017 Report Pages
Annual safety reviews conducted companies 119 60
Average safety score score 84.3 86.01 60
Companies provided with targeted safety assistance companies 39 60
Coverage for physical examination and health archiving % 100 100 100 55, 104
Coverage of safety training % 100 100 100 62, 103
EHS Excellence Awards at the Healthy Development, Full Involvement EHS Conference by China Resources Group awards 8 94
EHS management system documents adjusted or revised documents 64 59
General manager safety inspections inspections 1168 60
Group safety construction result improvement 5.2% 60
Investment Safe production RMB 0000 28685 26038 28864 61
Investment in safe production RMB 288640000 58
Number of emergency response drills carried out 2593 61
Number of outdoor safety publicity events held 4700 43
Number of participants in emergency response drills Person 27661 61
Number of registered safety engineers Person 749 783 790 61, 103
Number of safety emergency response drills conducted Time 2935 2105 2593 62, 103
Overall result in safety improvement 3.5% 60
Potential risks identified in safety inspections risks 1457 60
Safe production investment RMB'0000 28685 26038 28864 103
Safety inspection success rate in pilot projects % 84.9 43
Safety training investment RMB'0000 1256 1138 1345 62, 103
Total hours of safety training Hour 610817 722732 763359 62, 103

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2015 2016 2017 Report Pages
Employee training coverage % 100 100 100 53, 104
Number of after-sale maintenance personnel trained in Central China Region personnel 80 37
Number of after-sale training sessions in Central China Region sessions 7 37
Participants of safety training Attendance 238650 248213 258865 62, 103

The average training hours completed per employee by gender and employee category.

Indicator Unit 2015 2016 2017 Report Pages
Date newly recruited gas delivery workers at Jimei Gas Station completed training and passed examination 21 December 35
Number of centralized training sessions for gas delivery workers in Xiamen sessions 2 35
Total course hours provided by CR Gas college in Nanjing in 2017 course hours 167000 5
Training hours per person Hour 66 69 87 104
Training investment per person RMB 3471 1870 2012 53, 104
Training time per person Hour 66 69 87 53

Number of suppliers by geographical region.

Indicator Unit 2010 2012 2017 Report Pages
Business network coverage provinces, municipalities and autonomous regions 25 6
Gas appliance specialty stores coverage - provinces provinces 25 8
Gas appliance specialty stores established cities and counties 220 8
Gas projects acquired from China Resources Group projects 9 15
Issued 10-year notes to raise capital million USD 750 14
Number of commercial users visited by Haicheng CR Gas users 200 36
Number of project companies completed registrations in nine provinces (Fujian, Liaoning, Guangdong, Yunnan, Zhejiang, Anhui, Chongqing, Jilin, Sichuan) companies 11 70

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2015 2016 2017 Report Pages
Percentage of certified suppliers of the quality, environment and occupational health and safety management system % 100 100 95 103
Performance rate of economic contracts % 100 100 100 67, 102
Suppliers obtaining certificates for occupational health and safety management system, environmental management system and quality management system suppliers all 75

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2017 Report Pages
Percentage of potential risks rectified 95.3% 60

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Indicator Unit 2015 2016 2017 Report Pages
Responsible procurement coverage % 76.65 85.57 84.2 103

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2015 2016 2017 Report Pages
Rate of up-to-standard products ("PERCEN百尊") % 100 100 100 102

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Report Pages
Customer complaint resolution rate % 100 38
Customer satisfactory level of CR Gas points 89 91 34
Economic losses compensated to gas users RMB 480000 45
Gross value of assets HK$00 million 598.96 596.75 687.64 101
Net profit attributable to the owners of the parent company RMB'0000 233474 284948 316326 101
Number of cases in which gas users received compensation cases 169 45
Number of end-users Ten thousand households 184 220 340 876 1050 1403 1841 2074 2361 2650 3041 16
Number of enquiry cases solved by Haicheng CR Gas cases 5 36
Number of service commitment indicators published by member companies 17 43
Number of subsidiaries surveyed for customer satisfaction 83 34
Number of users served million users 30.41 4, 6
Total customer complaints handled 4055 38
Total sales ("PERCEN百尊") RMB'0000 27300 31000 64700 102
Vehicle gas stations constructed stations 349 8
Vehicle gas transportation vehicles operated vehicles 321 8

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2017 Report Pages
Investment in proprietary innovation and technology million RMB 100 19

Description of quality assurance process and recall procedures.

Indicator Unit 2017 Report Pages
Number of subordinate companies promoting residential gas insurance companies 161 45
Overall difference between supply and sale -3% 60

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2017 Report Pages
Number of gas users covered by residential gas insurance users 83000 45

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2009 2015 2016 2017 Report Pages
Capital contribution to Chongqing Gas Group billion RMB 1.16 15
Moody's credit rating Baa1 94
Number of service process points of legal risk launched 7 66
S&P credit rating BBB+ 94
Total tax paid HK$00 million 30.27 28.6 32 102

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2015 2016 2017 Report Pages
Number of risk warnings published 2 66
Review rate of economic contracts % 99.97 98.96 100 67, 102

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2008 2010 2013 2014 2015 2016 2017 Report Pages
China Social Responsibility 100-People Forum – Responsible New Talent Award awarded 94
Donation for Jilin company flood relief RMB 90132 60
Donation to disaster area in Yushu million RMB 3 15
Donation to earthquake region in Sichuan million RMB 10 15
Fitch credit rating BBB+ 94
Number of promotion events in cooperation with local governments, industrial and business sectors, fire safety and security surveillance departments 3000 43
Number of villages completed for coal-to-gas conversion projects villages 1110 25
Participants of volunteer activities Attendance 14990 15330 21782 104
Ranking of CR Gas on the Platts Top 250 Global Energy Company Rankings 232 218 181 140 134 7
Rate of return on net profit % 16.91 18.72 16.84 69, 101

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2015 2016 2017 2018 Report Pages
Assisting disease-ridden employees RMB'0000 130 57
Assisting employees in hardships RMB'0000 120 57
Financing the education of children of employees in hardships RMB'0000 60 57
Number of families registered for NB-IoT smart gas service in Xiangyang families 123 22
Number of staff member participating in volunteering activities Attendance 14990 15330 21782 80
Number of students admitted to CR Gas college in Nanjing in 2017 students 23000 5
Number of visitors to CR Gas exhibition booth at International Low Carbon Forum visitors 1000 24
Operating costs RMB'0000 1837931 1882508 2346025 101
Proportion of Group's total revenue covered by ESG report % 64 99
Revenue RMB'0000 2708501 2851401 3418850 69, 101
Total community donations by CR Gas million HKD 43 76
Total social donation HK$'000 247.74 285.8 687.64 80
Total social donations HK$'0000 247.74 285.8 430 104
Visiting families of employees in hardships RMB'0000 80 57

The types of emissions and respective emissions data.

Standard Indicator Unit 2017
NOâ‚“ Emissions tons 57.15
SOâ‚“ Emissions tons 123

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017
Direct GHG Emissions (Scope 1) tons CO2e 201284.82
Indirect Energy Emissions (Scope 2) tons CO2e 234690.37
Scope 1 GHG Emissions Intensity (By Revenue) tons CO2e/million RMB 417.01
Scope 2 GHG Emissions Intensity (By Revenue) tons CO2e/million RMB 477.27
Total GHG Emissions tons CO2e 435974.47
Total GHG Emissions Intensity (By Revenue) tons CO2e/million RMB 892.14

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017
Total Hazardous Waste tons 41.02
Total Hazardous Waste Intensity (By Revenue) tons/million RMB 0.06

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017
Non-Hazardous Waste Disposed tons 3012.71
Total Non-Hazardous Waste Intensity (By Revenue) tons/million RMB 4.28

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2017
GHG Emissions Reduction Compared to Last Year RMB 1159228

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017
Comprehensive Energy Consumption Intensity (By Revenue) tons of standard coal/million RMB 153.81
Diesel Fuel Consumption liter 1305401.28
Diesel Fuel Consumption Intensity (By Revenue) liters/million RMB 2001.08
Fossil Fuel Consumption tons 300001.12
Gasoline Consumption liter 1812012.12
Gasoline Consumption Intensity (By Revenue) liters/million RMB 7041.7
Natural Gas Consumption cubic meters 20816200
Natural Gas Consumption Intensity (By Revenue) 10000m³/million RMB 2.3
Purchased Electricity MWh 301348.29
Purchased Electricity Intensity (By Revenue) MWh/million RMB 401.72
Total Energy Consumption tons of standard coal 4845200
Total Indirect Energy Consumption MWh 301348.29

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017
Water Consumption tons 2650061.12
Water Consumption Intensity (By Revenue) tons/million RMB 5003.52

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2017
Investment in Energy-saving and Emission-reduction Technology Transformation RMB 185498283

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2017
Total Investment in Ecological Restoration RMB 159228

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2015 2016 2017
Number of Female Employees Person 14179 14444 15434
Number of New Employees Person 1501 122 1890
Number of Total Employees Person 39999 40121 42011
Percentage of Female Employees % 35.45 36.01 36.75

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2015 2016 2017
Turnover Rate of Total Employees % 4.3 3.2 4.3

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2015 2016 2017
Health Check Coverage for Employees % 100 100 100
Investment in Work Safety RMB'0000 28685 26038 28864
Number of People Receiving Training on Work Safety Attendance 238650 248213 258865
Number of Production Safety Emergency Drills Time 2935 2105 2593
Participation Rate of Safety Training % 100 100 100

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2015 2016 2017
Percentage of Employees Trained % 100 100 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2015 2016 2017
Average Training Hours per Employee Hour 66 69 87
Total Training Hours Hour 610817 722732 763359

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2015 2016 2017
Number of Suppliers Certified to ISO 45001 Occupational Health and Safety Management System suppliers all all all
Number of Suppliers Certified to ISO 9001 Quality Management System suppliers all all all

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Standard Indicator Unit
Number of Suppliers Participated in Sustainability Risk Assessment Individual

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Standard Indicator Unit 2015 2016 2017
Percentage of Suppliers Adopting Green Procurement Standards % 76.65 85.57 84.2

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2017
Complaints Handling Rate % 100
Number of Complaints Dealt with 4055
Total Number of Customer Complaints 4055

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2015 2016 2017
Number of Employees Participating in Volunteer Activities Attendance 14990 15330 21782