2017 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Electricity usage in office facilities (Beijing Benywave) | kilowatts | 23277 | 5 |
| Electricity usage in office facilities (Hong Kong offices) | kilowatts per hour | 12865 | 5 |
| Natural gas for heating and cooling (Beijing Benywave) | cubic metres | 12797 | 5 |
| Vehicle gasoline (Beijing Benywave) | litres | 213 | 5 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Water for domestic use (Beijing Benywave) | tonnes | 246 | 5 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Paper (Beijing Benywave) | packs | 115 | 5 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Customer service satisfaction (actual) | % | 97 | 10 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Customer satisfaction indicator (target) | % | 85 | 10 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit |
|---|---|
| Airborne Particulate Matter (PM) Emissions | grams |
| NOₓ Emissions | grams |
| SOₓ Emissions | grams |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| GHG Emissions from Natural Gas | kilograms CO2 |
| GHG Emissions from Purchased Electricity | kilograms CO2 |
| Mobile Combustion Emissions | kilograms CO2 |
| Total GHG Emissions | kilograms CO2 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste Disposed | tonnes |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Gasoline Consumption | litres | 213 |
| Natural Gas Consumption | cubic metres | 12797 |
| Purchased Electricity | kilowatts per hour | 12865 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Total Water Withdrawal | tonnes | 246 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Packaging Material Consumption (Paper) | packs | 115 |
| Packaging Materials Consumed | tonnes |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Female Employees | employees |
| Number of Male Employees | employees |
| Number of Total Employees | employees |
| Percentage of Female Employees | percent |
| Percentage of Male Employees | percent |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees in Beijing | % |