2017 CHINA PACIFIC INSURANCE CORPORATE SOCIAL RESPONSIBILITY REPORT

Company: CPIC (2601)
Year: 2017
Published: 2018-07-19
Status: Processed
View Report

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2015 2016 2017 Report Pages
Pollutant emissions - NOx emissions (grams) grams 465496.51 578138.84 763450.48 34
Pollutant emissions - Particle emissions (grams) grams 42991.29 50804.67 82181.81 34
Pollutant emissions - SO2 emissions (grams) grams 3445.94 3907.51 7854.51 34

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2015 2016 2017 Report Pages
Greenhouse gas emission - Direct greenhouse emission (tonnes of CO2 equivalent) tonnes CO2 equivalent 74431 67900 60078 34
Greenhouse gas emission - Indirect greenhouse emission (tonnes of CO2 equivalent) tonnes CO2 equivalent 44603.41 63157.25 57374.64 34
Greenhouse gas emission - Other indirect greenhouse emission (tonnes of CO2 equivalent) tonnes CO2 equivalent 2974.31 3706.75 4093.51 34

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2015 2016 2017 Report Pages
Amount of office paper recycled - Anxin Agricultural Insurance (Kilos) Kilos 933 1221 34
Amount of office paper recycled - CPIC AMC (Kilos) Kilos 1500 1500 1500 34
Amount of office paper recycled - CPIC Allianz (Kilos) Kilos 260 260 275 34
Amount of office paper recycled - CPIC Group (headquarters) (Kilos) Kilos 297 285 321 34
Amount of office paper recycled - CPIC Life (Kilos) Kilos 1100 1060 3200 34
Amount of office paper recycled - CPIC P&C (headquarters) (Kilos) Kilos 3751 3590 3654 34
Amount of office paper recycled - Changjiang Pension (Kilos) Kilos 1900 2500 2600 34
Office paper usage - Anxin Agricultural Insurance (Kilos) Kilos 2830 2560 1965 34
Office paper usage - CPIC AII (Kilos) Kilos 600 520 600 34
Office paper usage - CPIC AMC (Kilos) Kilos 2000 2100 2300 34
Office paper usage - CPIC Allianz (Kilos) Kilos 920 930 982 34
Office paper usage - CPIC Group (headquarters) (Kilos) Kilos 5503 5525 5736 34
Office paper usage - CPIC HK (Kilos) Kilos 920 930 920 34
Office paper usage - CPIC Life (headquarters) (Kilos) Kilos 3650 3120 3162 34
Office paper usage - CPIC P&C (headquarters) (Kilos) Kilos 5035 4806 4871 34
Office paper usage - Changjiang Pension (Kilos) Kilos 2120 2957 3175 34

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2015 2016 2017 Report Pages
Auction of electronic waste ton 951 1301 1115 35
Paper saved through CPIC e-family APP million pieces 34 28
Paper-saving performance - Annual number of e-policies 4440000 6808049 7794074 34
Paper-saving performance - Electronic invoice (10000) 10000 4 372 2441.47 34
Paper-saving performance - Electronic issuing (10000) 10000 478.53 379.18 1374 34
Paper-saving performance - Electronic mail (10000) 10000 40404 67389 34
Paper-saving performance - Electronic signatures (10000) 10000 2715.54 4569.18 8967.34 34
Paper-saving performance - Mobile POS of Life business (%) % 43 58.25 63 34
Paper-saving performance - Mobile claims settlement (10000 times) 10000 times 18.32 23.81 548 34
Paper-saving performance - Policies obtained through non smart phones (10000) 10000 742.09 1390.01 1473.68 34
Paper-saving performance - SMS notice (10000) 10000 32939.08 43534.32 45478.58 34
Recovery of used UPS battery ton 71.68 54.8 44.06 35

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2015 2016 2017 Report Pages
Coal gas consumption of office buildings - Anxin Agricultural Insurance (headquarters) (cubic meters) cubic meters 533 741 34
Data center electricity consumption - Chengdu Data Center (10000 kWh) 10000 kWh 1850 2247 34
Data center electricity consumption - Tianjin Road Data Center (10000 kWh) 10000 kWh 2450 2450 2450 34
Electricity consumption per square meter - Anxin Agricultural Insurance (headquarters) (kWh/square meter) kWh/square meter 104.16 112 122 34
Electricity consumption per square meter - CPIC AMC (kWh/square meter) kWh/square meter 913.59 910.82 879.29 34
Electricity consumption per square meter - CPIC Allianz (headquarters) (kWh/square meter) kWh/square meter 32 34
Electricity consumption per square meter - CPIC Group (headquarters) (kWh/square meter) kWh/square meter 107.1 111.7 109.6 34
Electricity consumption per square meter - CPIC HK (kWh/square meter) kWh/square meter 69 74 79 34
Electricity consumption per square meter - CPIC Life (kWh/square meter) kWh/square meter 234.91 237.74 126.57 34
Electricity consumption per square meter - CPIC P&C (headquarters) (kWh/square meter) kWh/square meter 4.49 34
Electricity consumption per square meter - Changjiang Pension (kWh/square meter) kWh/square meter 139 142 137 34
Natural gas consumption of office buildings - Anxin Agricultural Insurance (headquarters) (cubic meters) cubic meters -2936 34
Natural gas consumption of office buildings - CPIC Allianz (headquarters) (cubic meters) cubic meters -17000 34
Natural gas consumption of office buildings - CPIC Group (headquarters) (cubic meters) cubic meters 277888 52679 124587 34
Natural gas consumption of office buildings - CPIC Life (headquarters) (cubic meters) cubic meters 13160 12991 51221 34
Natural gas consumption of office buildings - CPIC P&C (headquarters) (cubic meters) cubic meters 24609 33202 96644 34
Office buildings electricity consumption - Anxin Agricultural Insurance (headquarters) (kWh) kWh 916858 986759 1073610 34
Office buildings electricity consumption - CPIC AMC (kWh) kWh 32920 32020 39091 34
Office buildings electricity consumption - CPIC Allianz (headquarters) (kWh) kWh 88637 84287 83646 34
Office buildings electricity consumption - CPIC Group (headquarters) (kWh) kWh 3868791 4055106 3917522 34
Office buildings electricity consumption - CPIC HK (kWh) kWh 31263 33442 37583 34
Office buildings electricity consumption - CPIC Life (kWh) kWh 1908710 1931107 1356779 34
Office buildings electricity consumption - CPIC P&C (headquarters) (kWh) kWh 3328169 3367582 1301537 34
Office buildings electricity consumption - Changjiang Pension (kWh) kWh 139 142 137 34

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2015 2016 2017 Report Pages
Water consumption of office buildings - Anxin Agricultural Insurance (ton) ton 5534 6483 5619 34
Water consumption of office buildings - CPIC AMC (ton) ton 5300 5292 5073 34
Water consumption of office buildings - CPIC Allianz (ton) ton 1600 1992 34
Water consumption of office buildings - CPIC Group (headquarters) (ton) ton 41643 48465 41289 34
Water consumption of office buildings - CPIC HK (ton) ton 2409 2099 34
Water consumption of office buildings - CPIC Life (ton) ton 15153 17454 33051 34
Water consumption of office buildings - CPIC P&C (headquarters) (ton) ton 22943 22487 40847 34
Water consumption per capita, Anxin Agricultural Insurance ton 26 30 26 35
Water consumption per capita, CPIC AMC ton 26 25 24.5 35
Water consumption per capita, CPIC Allianz ton 11 11 35
Water consumption per capita, CPIC Group (headquarters) ton 32.8 37.8 32.3 35
Water consumption per capita, CPIC HK ton 52 52 52 35
Water consumption per capita, CPIC P&C (headquarters) ton 32.8 37.8 22.4 35

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2015 2016 2017 Report Pages
Data Center PUE - Chengdu Data Center 2.28 2.03 34
Data Center PUE - Tianjin Road Data Center 1.76 1.78 1.75 34

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2017 Report Pages
Electronic invoice system transformation - motor business paper saved million sheets 54 28

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2015 2016 2017 Report Pages
Conference call and video conference - Conference call (times) times 2548 2916 2533 34
Conference call and video conference - Video conference (times) times 1364 1718 3396 34
Corporate annuity participation rate (Anxin Agricultural Insurance) % 39.1 48.4 61.2 40
Corporate annuity participation rate (CPIC AMC) % 100 100 100 40
Corporate annuity participation rate (CPIC All) % 100 100 100 40
Corporate annuity participation rate (CPIC Allianz Health) % 100 100 100 40
Corporate annuity participation rate (CPIC Group) % 100 100 100 40
Corporate annuity participation rate (CPIC Hong Kong) % 100 100 100 40
Corporate annuity participation rate (CPIC Life) % 100 100 91.8 40
Corporate annuity participation rate (CPIC P&C headquarters) % 100 100 100 40
Corporate annuity participation rate (Changjiang Pension) % 100 100 100 40
Demised (persons), CPIC Life (headquarters) persons 1 37
Dispatched laborers, Anxin Agricultural Insurance 106 80 52 35
Dispatched laborers, CPIC AMC 5 5 4 35
Dispatched laborers, CPIC All 1 1 35
Dispatched laborers, CPIC Allianz 3 3 35
Dispatched laborers, CPIC Group (headquarters) 109 122 143 35
Dispatched laborers, CPIC Life 1237 1140 1112 35
Dispatched laborers, CPIC P&C 4797 3589 4604 35
Dispatched laborers, Changjiang Pension 16 20 13 35
Employee ethnic composition - Ethnic Han (persons) - Anxin Agricultural Insurance persons 524 437 417 38
Employee ethnic composition - Ethnic Han (persons) - CPIC AII persons 34 33 22 38
Employee ethnic composition - Ethnic Han (persons) - CPIC AMC persons 175 211 227 38
Employee ethnic composition - Ethnic Han (persons) - CPIC Allianz persons 117 221 267 38
Employee ethnic composition - Ethnic Han (persons) - CPIC Group persons 1341 1476 1649 38
Employee ethnic composition - Ethnic Han (persons) - CPIC Life persons 38649 38281 39229 38
Employee ethnic composition - Ethnic Han (persons) - CPIC P&C (headquarters) persons 545 593 652 38
Employee ethnic composition - Ethnic Han (persons) - Changjiang Pension persons 242 293 339 38
Employee ethnic composition - Ethnic minority (persons) - Anxin Agricultural Insurance persons 3 3 3 38
Employee ethnic composition - Ethnic minority (persons) - CPIC AII persons 1 1 1 38
Employee ethnic composition - Ethnic minority (persons) - CPIC AMC persons 4 6 8 38
Employee ethnic composition - Ethnic minority (persons) - CPIC Allianz persons 2 9 10 38
Employee ethnic composition - Ethnic minority (persons) - CPIC Group persons 32 31 23 38
Employee ethnic composition - Ethnic minority (persons) - CPIC Life persons 2211 2062 2421 38
Employee ethnic composition - Ethnic minority (persons) - CPIC P&C (headquarters) persons 8 6 46 38
Employee ethnic composition - Ethnic minority (persons) - Changjiang Pension persons 5 7 12 38
Gender composition of management (Female, Anxin Agricultural Insurance) persons 27 28 29 39
Gender composition of management (Female, CPIC AMC) persons 2 3 39
Gender composition of management (Female, CPIC Allianz) persons 1 39
Gender composition of management (Female, CPIC Alll) persons 2 2 2 39
Gender composition of management (Female, CPIC Group headquarters) persons 16 22 23 39
Gender composition of management (Female, CPIC HK) persons 1 1 1 39
Gender composition of management (Female, CPIC Life) persons 4 2 2 39
Gender composition of management (Female, CPIC P&C) persons 31 36 28 39
Gender composition of management (Female, Changjiang Pension) persons 1 1 2 39
Gender composition of management (Male, Anxin Agricultural Insurance) persons 54 58 56 39
Gender composition of management (Male, CPIC AMC) persons 15 6 22 39
Gender composition of management (Male, CPIC Allianz) persons 3 6 9 39
Gender composition of management (Male, CPIC Alll) persons 2 39
Gender composition of management (Male, CPIC Group headquarters) persons 60 57 60 39
Gender composition of management (Male, CPIC HK) persons 1 1 1 39
Gender composition of management (Male, CPIC Life headquarters) persons 16 14 10 39
Gender composition of management (Male, CPIC P&C headquarters) persons 56 61 67 39
Gender composition of management (Male, Changjiang Pension) persons 7 6 7 39
Gender composition of staff - all employees - Female (persons) - Anxin Agricultural Insurance persons 249 216 204 38
Gender composition of staff - all employees - Female (persons) - CPIC AII persons 17 15 11 38
Gender composition of staff - all employees - Female (persons) - CPIC AMC persons 79 89 97 38
Gender composition of staff - all employees - Female (persons) - CPIC Allianz persons 73 137 160 38
Gender composition of staff - all employees - Female (persons) - CPIC Group (headquarters) persons 623 659 770 38
Gender composition of staff - all employees - Female (persons) - CPIC HK persons 21 26 22 38
Gender composition of staff - all employees - Female (persons) - CPIC Life persons 24248 24670 25354 38
Gender composition of staff - all employees - Female (persons) - CPIC P&C persons 25022 25727 26439 38
Gender composition of staff - all employees - Female (persons) - Changjiang Pension persons 108 133 167 38
Gender composition of staff - all employees - Male (persons) - Anxin Agricultural Insurance persons 278 224 216 38
Gender composition of staff - all employees - Male (persons) - CPIC AII persons 19 19 12 38
Gender composition of staff - all employees - Male (persons) - CPIC AMC persons 107 128 138 38
Gender composition of staff - all employees - Male (persons) - CPIC Allianz persons 46 93 117 38
Gender composition of staff - all employees - Male (persons) - CPIC Group (headquarters) persons 859 848 1045 38
Gender composition of staff - all employees - Male (persons) - CPIC HK persons 20 14 18 38
Gender composition of staff - all employees - Male (persons) - CPIC Life persons 14568 15673 16296 38
Gender composition of staff - all employees - Male (persons) - CPIC P&C persons 26088 25938 27449 38
Gender composition of staff - all employees - Male (persons) - Changjiang Pension persons 139 167 184 38
Localization ratio of CPIC HK's employees (all employees) (%) % 95 95 95 40
New business value (million yuan) million yuan 12022 19041 26723 40
Number of employees by type of employment, Labor-contract workers, CPIC Group (headquarters) 1373 1507 1672 35
Number of employees by type of employment, Labor-contract workers, CPIC Life 37272 38936 40292 35
Number of employees by type of employment, Labor-contract workers, CPIC P&C 45474 47766 49069 35
Number of employees retired - Anxin Agricultural Insurance 4 4 3 36
Number of employees retired - CPIC AMC 1 2 36
Number of employees retired - CPIC All 1 1 36
Number of employees retired - CPIC Group (headquarters) 10 7 10 36
Number of employees retired - CPIC HK 2 36
Number of employees retired - CPIC Life 235 175 304 36
Number of employees retired - CPIC PAC 116 139 154 36
Number of employees with disabilities (Anxin Agricultural Insurance) persons 1 39
Number of employees with disabilities (CPIC AMC) persons 1 39
Number of employees with disabilities (CPIC Allianz) persons 1 39
Number of employees with disabilities (CPIC Alll) persons 1 1 39
Number of employees, Anxin Agricultural Insurance 527 440 420 35
Number of employees, CPIC AMC 191 217 235 35
Number of employees, CPIC All 36 34 23 35
Number of employees, CPIC Allianz 119 260 277 35
Number of employees, CPIC Group (headquarters) 1482 1629 1815 35
Number of employees, CPIC HK 41 41 40 35
Number of employees, CPIC Life 38818 40343 41650 35
Number of employees, CPIC P&C 51119 51665 53892 35
Number of employees, Changjiang Pension 270 246 230 35
Number of female employees who returned to work from maternity leave - Anxin Agricultural Insurance 6 13 11 36
Number of female employees who returned to work from maternity leave - CPIC AMC 5 5 5 36
Number of female employees who returned to work from maternity leave - CPIC Allianz 4 4 36
Number of female employees who returned to work from maternity leave - CPIC Group (headquarters) 14 29 45 36
Number of female employees who returned to work from maternity leave - CPIC HK 1 1 36
Number of female employees who returned to work from maternity leave - CPIC Life (headquarters) 15 24 21 36
Number of female employees who returned to work from maternity leave - CPIC PAC (headquarters) 7 13 12 36
Number of female employees who returned to work from maternity leave - Changjiang Pension 6 8 5 36
Number of female employees who took maternity leave - Anxin Agricultural Insurance 8 25 15 36
Number of female employees who took maternity leave - CPIC AMC 5 7 7 36
Number of female employees who took maternity leave - CPIC Allianz 4 6 36
Number of female employees who took maternity leave - CPIC Group (headquarters) 14 29 45 36
Number of female employees who took maternity leave - CPIC HK 1 36
Number of female employees who took maternity leave - CPIC Life (headquarters) 15 24 21 36
Number of female employees who took maternity leave - CPIC PAC (headquarters) 7 15 13 36
Number of female employees who took maternity leave - Changjiang Pension 6 8 5 36
Number of male employees who returned to work from paternity leave - CPIC HK 1 1 36
Number of male employees who returned to work from paternity leave - CPIC Life (headquarters) 2 3 5 36
Number of male employees who returned to work from paternity leave - CPIC PAC (headquarters) 1 2 10 36
Number of male employees who took paternity leave - Anxin Agricultural Insurance 3 6 4 36
Number of male employees who took paternity leave - CPIC AMC 1 7 1 36
Number of male employees who took paternity leave - CPIC All 2 36
Number of male employees who took paternity leave - CPIC Allianz 4 4 36
Number of male employees who took paternity leave - CPIC Group (headquarters) 11 33 46 36
Number of male employees who took paternity leave - CPIC HK 1 1 36
Number of male employees who took paternity leave - CPIC Life (headquarters) 2 3 5 36
Number of male employees who took paternity leave - CPIC PAC (headquarters) 1 2 10 36
Number of male employees who took paternity leave - Changjiang Pension 5 7 6 36
Number of new employees, Anxin Agricultural Insurance 69 -87 49 35
Number of new employees, CPIC AMC 186 46 35 35
Number of new employees, CPIC All 13 1 35
Number of new employees, CPIC Allianz 119 136 80 35
Number of new employees, CPIC Group (headquarters) 402 330 363 35
Number of new employees, CPIC HK 11 19 6 35
Number of new employees, CPIC Life 1339 1283 1307 35
Number of new employees, CPIC P&C 3449 3259 4803 35
Number of new employees, Changjiang Pension 85 88 85 35
Our minimum wage/ local minimum wage (Anxin Agricultural Insurance) 120 120 100 40
Our minimum wage/ local minimum wage (CPIC AMC) 124 124 137 40
Our minimum wage/ local minimum wage (CPIC Allianz) 113 104 230 40
Our minimum wage/ local minimum wage (CPIC Group headquarters) 235 240 215 40
Our minimum wage/ local minimum wage (CPIC Hong Kong) 175 175 170 40
Our minimum wage/ local minimum wage (CPIC Life) 239 247 238 40
Our minimum wage/ local minimum wage (CPIC P&C) 204 188 199 40
Our minimum wage/ local minimum wage (Changjiang Pension) 115 116 116 40
Proportion of non-local employees (all employees) (%) % 5 5 5 40
Proportion of non-local employees (the management) (%) % 100 100 100 40
Re-employed after retirement, Anxin Agricultural Insurance 23 23 16 35
Re-employed after retirement, CPIC Life 296 267 246 35
Re-employed after retirement, CPIC P&C 568 310 219 35
Re-employed after retirement, Changjiang Pension 7 7 6 35
Remuneration and benefits (million yuan) million yuan 15400 17414 16912 40
Starting salary of employees (yuan), Anxin Agricultural Insurance yuan 3200 3500 3500 35
Starting salary of employees (yuan), CPIC AMC yuan 4442 3000 3000 35
Starting salary of employees (yuan), CPIC All yuan 2289 2280 2200 35
Starting salary of employees (yuan), CPIC Allianz yuan 5394 5300 5300 35
Starting salary of employees (yuan), CPIC Group (headquarters) yuan 4755 5250 5250 35
Starting salary of employees (yuan), CPIC HK yuan 9000 9000 9000 35
Starting salary of employees (yuan), CPIC Life (headquarters) yuan 4842 5424 5475 35
Starting salary of employees (yuan), CPIC P&C (headquarters) yuan 4140 4140 4460 35
Starting salary of employees (yuan), Changjiang Pension yuan 2325 2583 2675 35
The number of employees (30 years old or under) - Anxin Agricultural Insurance 155 111 101 38
The number of employees (30 years old or under) - CPIC AII 7 8 8 38
The number of employees (30 years old or under) - CPIC AMC 34 57 8 38
The number of employees (30 years old or under) - CPIC Allianz 34 77 81 38
The number of employees (30 years old or under) - CPIC Group (headquarters) 629 652 591 38
The number of employees (30 years old or under) - CPIC HK 10 7 9 38
The number of employees (30 years old or under) - CPIC Life 14125 14965 15553 38
The number of employees (30 years old or under) - CPIC P&C (headquarters) 111 118 139 38
The number of employees (30 years old or under) - Changjiang Pension 62 111 86 38
The number of employees (31-40 years old) - Anxin Agricultural Insurance 169 154 153 38
The number of employees (31-40 years old) - CPIC AII 16 16 11 38
The number of employees (31-40 years old) - CPIC AMC 96 108 116 38
The number of employees (31-40 years old) - CPIC Allianz 68 125 156 38
The number of employees (31-40 years old) - CPIC Group (headquarters) 522 613 772 38
The number of employees (31-40 years old) - CPIC HK 8 8 8 38
The number of employees (31-40 years old) - CPIC Life 13756 14323 14924 38
The number of employees (31-40 years old) - CPIC P&C (headquarters) 251 267 288 38
The number of employees (31-40 years old) - Changjiang Pension 122 127 176 38
The number of employees (41-50 years old) - Anxin Agricultural Insurance 120 95 91 38
The number of employees (41-50 years old) - CPIC AII 8 9 8 38
The number of employees (41-50 years old) - CPIC AMC 43 44 45 38
The number of employees (41-50 years old) - CPIC Allianz 15 26 33 38
The number of employees (41-50 years old) - CPIC Group (headquarters) 164 178 262 38
The number of employees (41-50 years old) - CPIC HK 19 20 18 38
The number of employees (41-50 years old) - CPIC Life 8715 8740 8871 38
The number of employees (41-50 years old) - CPIC P&C (headquarters) 138 155 205 38
The number of employees (41-50 years old) - Changjiang Pension 57 56 76 38
The number of employees (51 years old or above) - Anxin Agricultural Insurance 83 80 75 38
The number of employees (51 years old or above) - CPIC AII 2 2 2 38
The number of employees (51 years old or above) - CPIC AMC 6 8 6 38
The number of employees (51 years old or above) - CPIC Allianz 2 2 7 38
The number of employees (51 years old or above) - CPIC Group (headquarters) 58 64 83 38
The number of employees (51 years old or above) - CPIC HK 4 5 4 38
The number of employees (51 years old or above) - CPIC Life 2264 2315 2292 38
The number of employees (51 years old or above) - CPIC P&C (headquarters) 53 59 66 38
The number of employees (51 years old or above) - Changjiang Pension 6 6 13 38

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2015 2016 2017 Report Pages
Number of female employees who resigned - Anxin Agricultural Insurance 28 11 8 36
Number of female employees who resigned - CPIC AMC 16 3 7 36
Number of female employees who resigned - CPIC All 4 3 4 36
Number of female employees who resigned - CPIC Allianz 6 15 19 36
Number of female employees who resigned - CPIC Group (headquarters) 95 59 79 36
Number of female employees who resigned - CPIC HK 7 11 10 36
Number of female employees who resigned - CPIC Life 1725 2045 1629 36
Number of female employees who resigned - CPIC PAC 647 969 1281 36
Number of female employees who resigned - Changjiang Pension 14 21 7 36
Number of female employees who were dismissed - Anxin Agricultural Insurance 38 7 36
Number of female employees who were dismissed - CPIC AMC 1 36
Number of female employees who were dismissed - CPIC Life 2 1 36
Number of male employees who resigned - Anxin Agricultural Insurance 55 22 21 36
Number of male employees who resigned - CPIC AMC 25 11 6 36
Number of male employees who resigned - CPIC All 2 1 7 36
Number of male employees who resigned - CPIC Allianz 7 10 12 36
Number of male employees who resigned - CPIC Group (headquarters) 172 100 118 36
Number of male employees who resigned - CPIC HK 3 7 36
Number of male employees who resigned - CPIC Life 1294 1575 1423 36
Number of male employees who resigned - CPIC PAC 684 990 1295 36
Number of male employees who resigned - Changjiang Pension 35 14 27 36
Number of male employees who returned to work from paternity leave - Anxin Agricultural Insurance 3 6 4 36
Number of male employees who returned to work from paternity leave - CPIC AMC 1 7 1 36
Number of male employees who returned to work from paternity leave - CPIC All — 2 — 36
Number of male employees who returned to work from paternity leave - CPIC Allianz 4 4 36
Number of male employees who returned to work from paternity leave - CPIC Group (headquarters) 11 33 46 36
Number of male employees who returned to work from paternity leave - Changjiang Pension 5 7 6 36
Number of male employees who were dismissed - Anxin Agricultural Insurance 1 43 3 36
Number of male employees who were dismissed - CPIC All 1 1 36
Number of male employees who were dismissed - CPIC Allianz 2 36
Number of male employees who were dismissed - CPIC Group (headquarters) 1 36
Number of male employees who were dismissed - CPIC Life 1 36
Staff turnover (resigned), Anxin Agricultural Insurance 83 33 29 35
Staff turnover (resigned), CPIC AMC 41 14 13 35
Staff turnover (resigned), CPIC All 5 4 11 35
Staff turnover (resigned), CPIC Allianz 13 25 31 35
Staff turnover (resigned), CPIC Group (headquarters) 267 159 197 35
Staff turnover (resigned), CPIC HK 10 18 10 35
Staff turnover (resigned), CPIC Life 2760 3620 3052 35
Staff turnover (resigned), CPIC P&C 1331 1959 2576 35
Staff turnover (resigned), Changjiang Pension 49 35 34 35

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2016 2017 Report Pages
Occupational injury (persons) - Anxin Agricultural Insurance persons 1 1 36
Occupational injury (persons) - CPIC Life (headquarters) persons 1 1 36
Occupational injury (persons) - Changjiang Pension persons 1 36

Lost days due to work injury.

Indicator Unit 2017 Report Pages
Loss of working days due to occupational injury (days), Anxin Agricultural Insurance days 154 37
Loss of working days due to occupational injury (days), Changjiang Pension days 15 37
Ratio of missed working hours (%), Anxin Agricultural Insurance % 0.14 37
Ratio of missed working hours (%), Changjiang Pension % 0.02 37

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2015 2016 2017 Report Pages
Number of trainees (female employees) - Anxin Agricultural Insurance 249 216 204 38
Number of trainees (female employees) - CPIC AII 30 70 60 38
Number of trainees (female employees) - CPIC AMC 74 89 97 38
Number of trainees (female employees) - CPIC Allianz 323 1171 527 38
Number of trainees (female employees) - CPIC HK 13 12 12 38
Number of trainees (female employees) - CPIC Life 1864 2219 3656 38
Number of trainees (female employees) - CPIC P&C 237 258 311 38
Number of trainees (female employees) - Changjiang Pension 246 299 545 38
Number of trainees (general employees) - Anxin Agricultural Insurance 446 354 335 38
Number of trainees (general employees) - CPIC AII 60 70 60 38
Number of trainees (general employees) - CPIC AMC 157 194 211 38
Number of trainees (general employees) - CPIC Allianz 352 1223 744 38
Number of trainees (general employees) - CPIC Group (headquarters) 23464 34950 61358 38
Number of trainees (general employees) - CPIC HK 16 15 14 38
Number of trainees (general employees) - CPIC Life 2193 2723 3186 38
Number of trainees (general employees) - CPIC P&C 502 558 592 38
Number of trainees (general employees) - Changjiang Pension 327 398 797 38
Number of trainees (male employees) - Anxin Agricultural Insurance 278 224 216 38
Number of trainees (male employees) - CPIC AII 30 50 50 38
Number of trainees (male employees) - CPIC AMC 83 128 138 38
Number of trainees (male employees) - CPIC Allianz 264 780 496 38
Number of trainees (male employees) - CPIC HK 3 3 9 38
Number of trainees (male employees) - CPIC Life 1526 1816 3132 38
Number of trainees (male employees) - CPIC P&C 355 386 376 38
Number of trainees (male employees) - Changjiang Pension 352 428 777 38
Number of trainees (mid-management), Anxin Agricultural Insurance 77 37
Number of trainees (mid-management), CPIC AMC 19 37
Number of trainees (mid-management), CPIC Allianz 150 37
Number of trainees (mid-management), CPIC Alll 20 37
Number of trainees (mid-management), CPIC Group (headquarters) 2156 37
Number of trainees (mid-management), CPIC HK 6 37
Number of trainees (mid-management), CPIC Life 3450 37
Number of trainees (mid-management), CPIC P&C (headquarters) 85 37
Number of trainees (mid-management), Changjiang Pension 455 37
Number of trainees (senior management), Anxin Agricultural Insurance 8 37
Number of trainees (senior management), CPIC AMC 6 37
Number of trainees (senior management), CPIC Allianz 128 37
Number of trainees (senior management), CPIC Alll 15 37
Number of trainees (senior management), CPIC Group (headquarters) 79 37
Number of trainees (senior management), CPIC HK 1 37
Number of trainees (senior management), CPIC Life 192 37
Number of trainees (senior management), CPIC P&C 28 37
Number of trainees (senior management), Changjiang Pension 70 37
Total number of trainees, Anxin Agricultural Insurance 420 37
Total number of trainees, CPIC AMC 235 37
Total number of trainees, CPIC Allianz 1022 37
Total number of trainees, CPIC Alll 100 37
Total number of trainees, CPIC Group (headquarters) 63593 37
Total number of trainees, CPIC HK 21 37
Total number of trainees, CPIC Life 6828 37
Total number of trainees, CPIC P&C (headquarters) 690 37
Total number of trainees, Changjiang Pension 1322 37

The average training hours completed per employee by gender and employee category.

Indicator Unit 2017 Report Pages
Average time of staff training (female employees), Anxin Agricultural Insurance hours 15 37
Average time of staff training (female employees), CPIC AMC hours 72 37
Average time of staff training (female employees), CPIC Allianz hours 24 37
Average time of staff training (female employees), CPIC Alll hours 40 37
Average time of staff training (female employees), CPIC HK hours 41.09 37
Average time of staff training (female employees), CPIC Life hours 61.2 37
Average time of staff training (female employees), CPIC P&C hours 62.8 37
Average time of staff training (female employees), Changjiang Pension hours 28.5 37
Average time of staff training (male employees), Anxin Agricultural Insurance hours 15 37
Average time of staff training (male employees), CPIC AMC hours 51 37
Average time of staff training (male employees), CPIC Allianz hours 26 37
Average time of staff training (male employees), CPIC Alll hours 30 37
Average time of staff training (male employees), CPIC HK hours 33.62 37
Average time of staff training (male employees), CPIC Life hours 61 37
Average time of staff training (male employees), CPIC P&C hours 62.8 37
Average time of staff training (male employees), Changjiang Pension hours 38.89 37
Average time of staff training (middle management), Anxin Agricultural Insurance hours 32 37
Average time of staff training (middle management), CPIC AMC hours 34 37
Average time of staff training (middle management), CPIC Allianz hours 61 37
Average time of staff training (middle management), CPIC Alll hours 30 37
Average time of staff training (middle management), CPIC Group (headquarters) hours 48.06 37
Average time of staff training (middle management), CPIC HK hours 28.57 37
Average time of staff training (middle management), CPIC Life hours 42 37
Average time of staff training (middle management), CPIC P&C hours 24 37
Average time of staff training (middle management), Changjiang Pension hours 60.03 37
Average time of staff training (senior management), Anxin Agricultural Insurance hours 23 37
Average time of staff training (senior management), CPIC AMC hours 32 37
Average time of staff training (senior management), CPIC Allianz hours 117 37
Average time of staff training (senior management), CPIC Alll hours 20 37
Average time of staff training (senior management), CPIC Group (headquarters) hours 11.39 37
Average time of staff training (senior management), CPIC HK hours 40 37
Average time of staff training (senior management), CPIC Life hours 56 37
Average time of staff training (senior management), CPIC P&C hours 24 37
Average time of staff training (senior management), Changjiang Pension hours 103.67 37
Average time of staff training (staff member), Anxin Agricultural Insurance hours 12 37
Average time of staff training (staff member), CPIC AMC hours 35 37
Average time of staff training (staff member), CPIC Allianz hours 22 37
Average time of staff training (staff member), CPIC Alll hours 40 37
Average time of staff training (staff member), CPIC Group (headquarters) hours 65.4 37
Average time of staff training (staff member), CPIC HK hours 6.13 37
Average time of staff training (staff member), CPIC Life hours 61.04 37
Average time of staff training (staff member), CPIC P&C hours 62.8 37
Average time of staff training (staff member), Changjiang Pension hours 73.8 37
Total expenditure for staff training (10000 yuan), Anxin Agricultural Insurance 10000 yuan 23.1 37
Total expenditure for staff training (10000 yuan), CPIC AMC 10000 yuan 37 37
Total expenditure for staff training (10000 yuan), CPIC Allianz 10000 yuan 52 37
Total expenditure for staff training (10000 yuan), CPIC Group (headquarters) 10000 yuan 822 37
Total expenditure for staff training (10000 yuan), CPIC HK 10000 yuan 3.7 37
Total expenditure for staff training (10000 yuan), CPIC Life 10000 yuan 3200 37
Total expenditure for staff training (10000 yuan), CPIC P&C 10000 yuan 789.6 37
Total expenditure for staff training (10000 yuan), Changjiang Pension 10000 yuan 54 37

Number of suppliers by geographical region.

Indicator Unit 2015 2016 2017 Report Pages
Number of alternative investment projects (CPIC AMC) 68 68 70 40
Number of alternative investment projects (Changjiang Pension) 6 18 37 40
Number of domestic suppliers (Anxin Agricultural Insurance) 3 3 40
Number of domestic suppliers (CPIC AMC) 40 50 58 40
Number of domestic suppliers (CPIC All) 5 1 40
Number of domestic suppliers (CPIC Allianz) 44 65 100 40
Number of domestic suppliers (CPIC Group headquarters) 544 535 502 40
Number of domestic suppliers (CPIC HK) 36 36 36 40
Number of domestic suppliers (CPIC Life) 9 8 10 40
Number of domestic suppliers (CPIC P&C) 60 85 64 40
Number of domestic suppliers (Changjiang Pension) 248 295 331 40
Number of foreign suppliers (CPIC Allianz) 1 40
Number of foreign suppliers (CPIC Group headquarters) 3 6 6 40
Number of foreign suppliers (CPIC HK) 1 1 1 40

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Indicator Unit 2015 2016 2017 Report Pages
Number of alternative investment projects with environmental benefits (CPIC AMC) 4 6 6 40
Number of alternative investment projects with environmental benefits (Changjiang Pension) 1 2 8 40
Number of alternative investment projects with social benefits (CPIC AMC) 36 35 36 40
Number of alternative investment projects with social benefits (Changjiang Pension) 1 3 6 40

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2015 2016 2017 Report Pages
Solvency adequacy ratio (CPIC Group) % 280 294 284 40
Solvency adequacy ratio (CPIC Life) % 201 257 245 40
Solvency adequacy ratio (CPIC P&C) % 211 296 267 40

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2015 2016 2017 Report Pages
CPIC Life - Average claims settlement period for claims under 10000 yuan (motor business) (days) days 23.27 16.9 10.83 39
CPIC Life - Average claims settlement period for claims under 10000 yuan (non-motor business) (days) days 37.15 5.03 3.17 39
CPIC Life - Average claims settlement time (motor business) (days) days 19.62 15.27 11.06 39
CPIC Life - Average claims settlement time (non-motor business) (days) days 28.09 4.87 3.14 39
CPIC Life - Average complaint processing time (days) days 3 2.36 2.35 39
CPIC Life - Call put-through rate (%) % 97.28 97.39 98.37 39
CPIC Life - Call service satisfaction rate (%) % 99.06 99.17 99.31 39
CPIC Life - Claims settled within 5 days (%) % 95.4 96.67 99.11 39
CPIC Life - Claims turnaround time (days) days 1.36 1.19 1.16 39
CPIC Life - Closure rate of general complaints (%) % 100 100 100 39
CPIC Life - Closure rate of major complaints (%) % 100 100 100 39
CPIC Life - One-time closure rate (%) % 96.07 96.48 96.1 39
CPIC Life - Percentage of calls answered within 20 seconds (%) % 89.68 91.29 94.59 39
CPIC Life - Timely closure rate (%) % 93.73 99.76 99.65 39
CPIC P/C - Call put-through rate (%) % 98.03 99.43 99.99 39
CPIC P/C - IVR satisfaction rate of 95500 call service (%) % 98.48 98.68 99.84 39
Changjiang Pension - Satisfaction rate of 400 hotline (%) % 96 96 96.5 39
Electronic invoice system transformation - motor business cost savings million yuan 5.4 28
Life insurance premiums (million yuan) million yuan 108589 137382 175628 40
P&C insurance premiums (million yuan) million yuan 94615 96195 104614 40

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2019 Report Pages
Paperless rate target percent 50 28

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2015 2016 2017 Report Pages
CPIC Life - Number of penalties 4 5 3 39
CPIC Life - Number of warnings 2 1 1 39
CPIC Life - Penalty amount (10000 yuan) 10000 yuan 28.7 85 48.5 39
CPIC P&C - Number of penalties 5 2 6 39
CPIC P&C - Penalty amount (10000 yuan) 10000 yuan 38 20 81 39

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2015 2016 2017 Report Pages
Donation and sponsorship (million yuan) million yuan 18 17 17 40
Total tax paid (million yuan) million yuan 12356 12167 10285 40

The types of emissions and respective emissions data.

Standard Indicator Unit 2015 2016 2017
Airborne Particulate Matter (PM) Emissions grams 42991.29 50804.67 82181.81
NOâ‚“ Emissions grams 465496.51 578138.84 763450.48
SOâ‚“ Emissions grams 3445.94 3907.51 7854.51

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2015 2016 2017
Direct GHG Emissions (Scope 1) tonnes CO2 equivalent 74431 67900 60078
Indirect Energy Emissions (Scope 2) tonnes CO2 equivalent 44603.41 63157.25 57374.64
Total GHG Emissions tonnes CO2 equivalent 122008.72 134764 121546.15
Total Other Indirect Energy Emissions (Scope 3) tonnes CO2 equivalent 2974.31 3706.75 4093.51

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2015 2016 2017
Non-Hazardous Waste Recycled Kilos 8741 10356 9550
Paper Waste Kilos 24078 22648 23711

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2015 2016 2017
Natural Gas Consumption cubic meters 24609 52679 -17000
Purchased Electricity Intensity (By Area) kWh/square meter 234.91 237.74 4.49

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2015 2016 2017
Water Consumption in Office ton 90573 106190 134970

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2015 2016 2017
Number of Employees Aged 30-50 persons 56913 58341 60141
Number of Employees Aged Above 50 persons 2551 2607 2575
Number of Employees Aged Below 30 persons 14348 15858 16485
Number of Employees in Hong Kong persons 41 41 40
Number of Female Employees persons 70281 70402 68873
Number of Male Employees persons 66005 67603 70479
Number of New Employees persons 6498 5055 5723
Number of Total Employees persons 136286 138005 139352
Percentage of Female Employees % 51.57 51.02 49.4
Percentage of Male Employees % 48.43 48.98 50.6

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2015 2016 2017
Employees still Employed 12 Months after Return to Work (Male) 11 6 1

Lost days due to work injury.

Standard Indicator Unit 2017
Lost Days Due to Work-related Injuries days 169

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2015 2016 2017
Percentage of Trained Female Employees % 55.8 55.9 55.8
Percentage of Trained General Employees % 100 100 100
Percentage of Trained Male Employees % 44.2 44.1 44.2
Percentage of Trained Middle Management % 5.7
Percentage of Trained Senior Management % 0.5

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2017
Average Training Hours (Female) hours 40.39875
Average Training Hours (General Staff) hours 41.374
Average Training Hours (Male) hours 39.91375
Average Training Hours (Middle Management) hours 44.296
Average Training Hours (Senior Management) hours 53.3825

Number of suppliers by geographical region.

Standard Indicator Unit 2015 2016 2017
Number of Suppliers in Hong Kong 36 36 36
Number of Suppliers in Mainland China 1013 1077 1102
Number of Suppliers in Overseas 4 7 8
Number of Total Suppliers 985 1083 1109

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2015 2016 2017
Complaints Handling Rate % 100 100 100
Satisfaction Rate of Customer Complaint Handling % 99.06 99.17 99.31

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2015 2016 2017
Total Social Investment million yuan 18 17 17