Environmental, Social and Governance Report 2017
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Head office natural gas consumption | Cubic metres, cubic metres | 30803 | 32856 | 13, 48 |
| Head office power consumption | 10000 KWhs, 10000 kWhs | 859.02 | 969.54 | 13, 48 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Head office water consumption | Ton, Tons | 90633 | 79507 | 13, 48 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Head office paper consumption | Ten thousand sheets | 241.5 | 316.8 | 13 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Percentage of female employees | % | 55.42 | 55 | 12, 41 |
| Ranked 2nd in terms of competitiveness among city commercial banks with asset scale of over RMB300 billion | rank | 2 | 11 | |
| Ranked 4th among the commercial banks with stable development capability in the GYROSCOPE Evaluation System (City Commercial Banks) | rank | 4 | 11 | |
| Return on average total assets | % | 1.28 | 1.08 | 12 |
| Return on equity | % | 20.46 | 18.74 | 12 |
| Total assets | RMB100 million | 3661.48 | 4358.28 | 12 |
| Total headcount | Person | 3773 | 4171 | 12 |
| Total loans | RMB100 million | 1110.92 | 1284.56 | 12 |
| WeChat banking - Number of customers | 10000 accounts | 48.57 | 45 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Operating income | RMB100 million | 99.81 | 102.13 | 12 |
| WeChat banking - New customers | 10000 accounts | 39.65 | 45 | |
| WeChat banking - Year-on-year growth rate (customers) | % | 148.12 | 45 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Evaluated average score for trainings | 96.06 | 40 | ||
| Junior employees Level 1 training participants | 997 | 40 | ||
| Junior employees Level 2 training participants | 10015 | 40 | ||
| Junior employees Level 3 training participants | 241 | 40 | ||
| Middle management Level 1 training participants | 1598 | 40 | ||
| Middle management Level 2 training participants | 1700 | 40 | ||
| Middle management Level 3 training participants | 48 | 40 | ||
| Senior management Level 1 training participants | 91 | 40 | ||
| Senior management Level 2 training participants | 11 | 40 | ||
| Senior management Level 3 training participants | 1 | 40 | ||
| Total number of training participants | 14702 | 40 | ||
| Total training cost | million RMB | 11.64 | 40 | |
| Training coverage rate | 352.48% | 40 | ||
| Training session satisfaction rate | 98.20% | 40 | ||
| Video conference | Times | 38 | 55 | 13 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Junior employees Level 1 length of time per participant | hours | 21.32 | 40 |
| Junior employees Level 2 length of time per participant | hours | 44.35 | 40 |
| Junior employees Level 3 length of time per participant | hours | 0.89 | 40 |
| Middle management Level 1 length of time per participant | hours | 16.56 | 40 |
| Middle management Level 2 length of time per participant | hours | 47.99 | 40 |
| Middle management Level 3 length of time per participant | hours | 1.5 | 40 |
| Senior management Level 1 length of time per participant | hours | 25.42 | 40 |
| Senior management Level 2 length of time per participant | hours | 2.42 | 40 |
| Senior management Level 3 length of time per participant | hours | 0.63 | 40 |
| Total number of trainings organized | 247 | 40 | |
| Training expenditure per employee | RMB | 2791 | 40 |
Number of suppliers by geographical region.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Balance of agricultural-related loans | RMB100 million | 276.73 | 274.92 | 12 |
| Balance of deposits at end of year | million RMB | 255407 | 9 | |
| Balance of deposits increase | million RMB | 39017 | 9 | |
| Balance of green credit | RMB100 million | 6.43 | 9.1 | 13 |
| Balance of loans for poverty alleviation | RMB | 10943400 | 49 | |
| Balance of loans to high-pollution, high-energy-consumption or overcapacity industries | RMB100 million | 31.1 | 28.12 | 13 |
| Balance of loans to small and micro enterprises | RMB100 million | 590.24 | 685.29 | 12 |
| Total deposits | RMB100 million | 2163.9 | 2554.07 | 12 |
| Year-on-year increase in number of small and micro enterprises covered by loans | 15756 | 20 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Allowance to NPL ratio | % | 207.75 | 9 | |
| Cross-border settlements handled for customers in the free trade zone | million US dollars | 744 | 20 | |
| Customer satisfaction rate | % | 92.5 | 92.4 | 12 |
| Customers' complaints solution satisfaction rate | % | 100 | 100 | 12 |
| Mobile banking - New customers | 10000 accounts | 31.33 | 45 | |
| Mobile banking - Number of customers | 10000 accounts | 75.62 | 45 | |
| Mobile banking - Number of transactions | 10000 | 296.23 | 45 | |
| Mobile banking - Transaction amount | RMB100 million | 554.41 | 45 | |
| Mobile banking - Year-on-year growth rate (customers) | % | 33.66 | 45 | |
| Mobile banking - Year-on-year growth rate (transaction amount) | % | 243.67 | 45 | |
| Mobile banking - Year-on-year growth rate (transactions) | % | 91.8 | 45 | |
| Online banking - New customers | 10000 accounts | 29.27 | 45 | |
| Online banking - Number of customers | 10000 accounts | 72.86 | 45 | |
| Online banking - Number of transactions | 10000 | 418.88 | 45 | |
| Online banking - Transaction amount | RMB100 million | 5726.48 | 45 | |
| Online banking - Year-on-year growth rate (customers) | % | 79.68 | 45 | |
| Online banking - Year-on-year growth rate (transaction amount) | % | 59.74 | 45 | |
| Online banking - Year-on-year growth rate (transactions) | % | 3.63 | 45 | |
| WeChat banking - Number of transactions | 10000 | - | 45 | |
| WeChat banking - Transaction amount | RMB100 million | - | 45 | |
| WeChat banking - Year-on-year growth rate (transaction amount) | % | - | 45 | |
| WeChat banking - Year-on-year growth rate (transactions) | % | - | 45 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of specialised retail banking sub-branches transformed | 15 | 20 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Bank's assets increase | million RMB | 69680 | 9 | |
| Bank's total assets at end of year | million RMB | 435828 | 9 | |
| E-banking replacement ratio | % | 89.32 | 92.88 | 13 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Capital adequacy ratio | % | 11.76 | 13.53 | 9, 12 |
| Provision coverage ratio | % | 237.38 | 207.75 | 12 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Basic earnings per share | RMB | 0.75 | 0.8 | 12 |
| Increase in loans made to small and micro enterprises compared with beginning of year | 16.10% | 20 | ||
| Loans made to small and micro enterprises | million RMB | 68529 | 20 | |
| Number of community sub-branches established | 7 | 20 | ||
| Number of poverty-stricken families receiving loans | 9376 | 49 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Charity donation | RMB10000 | 362 | 533.46 | 12 |
| Direct lending with domestic guarantee for customers in the free trade zone | million US dollars | 144 | 20 | |
| Loan balance at end of year | million RMB | 124456 | 9 | |
| Loan balance increase | million RMB | 16823 | 9 | |
| Number of small and micro enterprise sub-branches established | 12 | 20 | ||
| Number of small and micro enterprises covered by loans | 35251 | 20 | ||
| Number of small-sized enterprise service sub-centres set up within local branches | 12 | 20 | ||
| Social contribution per share | RMB | 2.66 | 3.4 | 12 |
| Total amount of loans extended to poverty-stricken families | RMB | 12843600 | 49 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Direct GHG Emissions (Scope 1) | Tons of COâ‚‚ equivalent |
| Indirect Energy Emissions (Scope 2) | Tons of COâ‚‚ equivalent |
| Total GHG Emissions | Tons of COâ‚‚ equivalent |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste (Office Waste) | Tons |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Natural Gas Consumption | cubic metres | 30803 | 32856 |
| Purchased Electricity | 10000 kWhs | 859.02 | 969.54 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Water Consumption in Office | Ton | 90633 | 79507 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | sheets | 2415000 | 3168000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | 3018 | ||
| Number of Below Junior College Employees | 579 | ||
| Number of Employees Aged 30-50 | 1708 | ||
| Number of Employees Aged Above 50 | 92 | ||
| Number of Employees Aged Below 30 | 2371 | ||
| Number of Employees in Mainland China | 4171 | ||
| Number of Female Employees | 2284 | ||
| Number of Male Employees | 1887 | ||
| Number of Master's Degree Employees | 574 | ||
| Number of New Employees | 531 | ||
| Number of Total Employees | 3773 | 4171 | |
| Percentage of Bachelor's Degree Employees | % | 72 | |
| Percentage of Below Junior College Employees | % | 14 | |
| Percentage of Employees Aged 30-50 | % | 41 | |
| Percentage of Employees Aged Above 50 | % | 2 | |
| Percentage of Employees Aged Below 30 | % | 57 | |
| Percentage of Employees in Mainland China | % | 100 | |
| Percentage of Female Employees | % | 55.42 | 55 |
| Percentage of Male Employees | % | 45 | |
| Percentage of Master's Degree Employees | % | 14 | |
| Percentage of New Employees | % | 13 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Total Cost of Training | million RMB | 11.64 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Average Training Hours (General Staff) | hours | 66.56 |
| Average Training Hours (Middle Management) | hours | 66.05 |
| Average Training Hours (Senior Management) | hours | 28.47 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 100 | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB | 12843600 | |
| Total Cash Donations | RMB10000 | 362 | 533.46 |
| Total Public Welfare Donations | RMB10000 | 362 | 533.46 |
| Total Social Investment | RMB10000 | 362 | 533.46 |