2017 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| NOX emission (Group's Headquarters) | ton | 0.2532 | 0.3972 | 31 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| CO2 emission (Group's Headquarters) | ton | 3199.91 | 3027.36 | 31 |
| Corporate headquarters generated carbon dioxide emission | tons | 2364.597 | 2586.585 | 31 |
| PM emission (Group's Headquarters) | ton | 0.0236 | 0.0381 | 31 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Corporate headquarters generated toxic waste | tons | 0.2 | 31 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Corporate headquarters generated harmless waste | tons | 95 | 31 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | up to 2017 | Report Pages |
|---|---|---|---|---|---|
| Corporate headquarters consumed electricity | kWh | 1117827.92 | 699320 | 31 | |
| Corporate headquarters consumed electricity per person | kWh per person | 1730 | 1092.69 | 31 | |
| Energy consumption of Shanghai MinMax Hotel Songjiang | RMB/m² | 54.48 | 53.98 | 30 | |
| Energy consumption of Shanghai MinMax Premier Hotel Hongqiao | RMB/m² | 47.25 | 41.05 | 30 | |
| Total area of Green Buildings | million m² | 8.0665 | 29 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Corporate headquarters consumed water | m³ | 112733.6 | 88771.7 | 31 |
| Corporate headquarters consumed water per person | m³ per person | 197 | 138.71 | 31 |
| Energy consumption to total revenue ratio, Shanghai MinMax Hotel Songjiang | % | 9.61 | 9.22 | 30 |
| Energy consumption to total revenue ratio, Shanghai MinMax Premier Hotel Hongqiao | % | 8.28 | 8.14 | 30 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Energy cost savings from energy-saving renovation project in InterContinental Fuzhou | RMB | 4270000 | 30 |
| Energy cost savings from energy-saving renovation project in Shimao Hotels (InterContinental Fuzhou and Crowne Plaza Shaoxing) | RMB | 689000 | 30 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Corporate headquarters consumed paper | tons | 10.19 | 4.67 | 31 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | up to 2017 | Report Pages |
|---|---|---|---|
| LEED Gold-Certification Building | 7 | 29 | |
| LEED Silver-Certification Building | 1 | 29 | |
| One-star Green Building | 23 | 29 | |
| Three-star Green Buildings | 1 | 29 | |
| Two-star Green Buildings | 11 | 29 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Age distribution (30-50) | % | 51 | 25 |
| Age distribution (Above 50) | % | 6 | 25 |
| Age distribution (Under 30) | % | 43 | 25 |
| Education level (College and below) | % | 53 | 25 |
| Education level (Master and above) | % | 6 | 25 |
| Education level (Undergraduate) | % | 41 | 25 |
| Gender ratio (Female) | % | 54 | 25 |
| Gender ratio (Male) | % | 46 | 25 |
| Number of disabled employees | employees | 54 | 25 |
| Number of employees | employees | 8384 | 25 |
| Number of minority ethnic group employees | employees | 227 | 25 |
| Regional distribution (Central China) | % | 7 | 25 |
| Regional distribution (Fujian) | % | 7 | 25 |
| Regional distribution (HQ) | % | 24 | 25 |
| Regional distribution (Nanjing) | % | 5 | 25 |
| Regional distribution (North China) | % | 10 | 25 |
| Regional distribution (Shandong) | % | 4 | 25 |
| Regional distribution (Shanghai, Suzhou, West) | % | 22 | 25 |
| Regional distribution (South China) | % | 7 | 25 |
| Regional distribution (Zhejiang) | % | 14 | 25 |
| Senior management (Female) | % | 23 | 25 |
| Senior management (Male) | % | 77 | 25 |
| Senior management gender ratio (Female) | % | 34 | 25 |
| Senior management gender ratio (Male) | % | 66 | 25 |
| Staff level (Entry Level) | % | 75 | 25 |
| Staff level (Management) | % | 25 | 25 |
| Total Order Amount of The Shimao Club | 43000000 | 18 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| BEEP Camp participants (intermediate and senior managers and executives) | employees | 200 | 25 |
| BEEP Camp sessions held | sessions | 7 | 25 |
| Craftsman Plan sessions held | sessions | 2 | 25 |
| Executive Committee training sessions completed | sessions | 3 | 26 |
| Frontline Management Process training sessions (7 sessions, 200+ participants) | sessions | 7 | 26 |
| Intermediate and Senior Managers training sessions (3 sessions, 70+ participants) | sessions | 3 | 26 |
| LEAP Camp participants (managers and executives) | employees | 70 | 25 |
| LEAP Camp sessions held | sessions | 3 | 25 |
| Number of courses developed by internal lecturers | courses | 78 | 25 |
| Number of internal lecturers certified | lecturers | 99 | 25 |
| Number of lectures completed by internal lecturers | lectures | 57 | 25 |
| Number of trainers certified | trainers | 117 | 25 |
| Number of training sessions held | sessions | 77 | 25 |
| Online College employee coverage | participation rate | 77% | 26 |
| Operation Sand Table sessions held | sessions | 4 | 25 |
| Percentage of employees rated A in performance evaluation | % | 2.7 | 24 |
| Percentage of employees rated B in performance evaluation | % | 59 | 24 |
| Percentage of employees rated B+ in performance evaluation | % | 34.6 | 24 |
| Percentage of employees rated B- in performance evaluation | % | 3.4 | 24 |
| Percentage of employees rated C in performance evaluation | % | 0.2 | 24 |
| Project manager training sessions held | sessions | 2 | 25 |
| Session on cost | sessions | 2 | 25 |
| Training session on HR | session | 1 | 25 |
| Training session on marketing | sessions | 2 | 25 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Online College study hours per employee | hours | 3 | 26 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Long-term Proprietors' Satisfaction | % | 48% | 18 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Active Users (since 2014) | 610000 | 18 | |
| Customer Interaction from Text Message, 400 customer service hotline, journals and website, and the newly added WeChat Platform | 1698519 | 18 | |
| Customer Orders | 811 | 18 | |
| Customer Satisfaction Rate regarding Customer Service Hotline | % | 98% | 18 |
| Customer Service Activities | 243 | 18 | |
| Customers served | 900000 | 18 | |
| Daily Customer Lottery | 42430 | 18 | |
| Daily Customer Proprietor related sign | 1450670 | 18 | |
| Entries of Data | 450000 | 18 | |
| Hours of Communication | hours | 4803 | 18 |
| Hours of Customer Interviews | hours | 107 | 18 |
| Hours of Customer Surveys | hours | 1196 | 18 |
| Hours of Inquiries and Complaints | hours | 3289 | 18 |
| Incoming Calls Handled by each Receptionist | 46 | 18 | |
| Membership Shopping Activities | 13 | 18 | |
| New Proprietors' Satisfaction | % | 80% | 18 |
| Property Purchase Conferences | 51 | 18 | |
| Stable Customers' Satisfaction | % | 82% | 18 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Proprietor Related Services | 900000 | 18 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Answering Rate of Customer Service Hotline | % | 83% | 18 |
| Data Organization | 450000 | 18 | |
| WeChat Interaction Activities | 31 | 18 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Annual New Activities (Photography Showcase) | 154662 | 18 | |||
| Cities covered | + | 40 | 40 | 40 | 23 |
| Gift Giving Activities for Registration | 93 | 18 | |||
| Gift Giving Activities on Journals | 4 | 18 | |||
| Number of employees involved in SEED Plan | employees | 1000 | 25 | ||
| Prize Winning Survey | 2 | 18 | |||
| Public Class participants | employees | 298 | 25 | ||
| Public Class sessions held | sessions | 14 | 25 | ||
| Rewarding Activities for Long-Term Proprietors | 49 | 18 | |||
| The 400 Customer Service Hotlines Helped People | 125000 | 18 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Activity involving most Participants (13rd Drawing Competition) | 50757 | 18 | |||
| Customer care fund spent | million RMB | 15 | 18 | ||
| Leveraging volunteering hours | + | 8000 | 10000 | 11000 | 23 |
| Number of volunteer activities | + | 150 | 180 | 200 | 23 |
| Number of volunteers | + | 6000 | 8000 | 8500 | 23 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| NOₓ Emissions | ton | 0.2532 | 0.3972 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Total GHG Emissions | ton | 3199.91 | 3027.36 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Total Hazardous Waste | tons | 0.2 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Non-Hazardous Waste (Office Waste) | tons | 95 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Purchased Electricity | kWh | 1117827.92 | 699320 |
| Purchased Electricity Intensity (By Employee) | kWh per person | 1730 | 1092.69 |
| Total Area of Green Buildings | million m² | 8.0665 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Total Water Withdrawal | m³ | 112733.6 | 88771.7 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | currency (unknown) | |
| Electricity Usage Reduction Percentage Compared to Last Year | % | |
| Energy Consumption Reduction Compared to Last Year | RMB | 4270000 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | tons | 10.19 | 4.67 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Number of Employees Aged 30-50 | employees | 4276 |
| Number of Employees Aged Above 50 | employees | 503 |
| Number of Employees Aged Below 30 | employees | 3605 |
| Number of Total Employees | employees | 8384 |
| Percentage of Employees Aged 30-50 | % | 51 |
| Percentage of Employees Aged Above 50 | % | 6 |
| Percentage of Employees Aged Below 30 | % | 43 |
| Percentage of Female Employees | % | 54 |
| Percentage of Male Employees | % | 46 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Percentage of Employees Trained | % | 77 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Average Training Hours per Employee | hours | 3 |
| Total Training Hours | hours |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Number of Registered Volunteers | persons | 6000 | 8000 | 8500 |
| Number of Volunteer Activities Sessions | sessions | 150 | 180 | 200 |
| Total Volunteer Service Hours | hours | 8000 | 10000 | 11000 |