Sustainability Report 2017
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Nitrogen oxides (NOx) emissions by KMB and LWB | tonnes | 1810 | 31 |
| Number of Euro VI buses in KMB fleet (including three diesel electric hybrid double-deckers) | buses | 4 | 27 |
| Number of KMB buses with electrostatic filters installed | buses | 3224 | 22 |
| Number of LWB buses with electrostatic filters installed | buses | 241 | 22 |
| Particulate matter (PM) emissions by KMB and LWB | tonnes | 130 | 31 |
| Reduction in emissions of hydrocarbons from Euro VI diesel double-deck bus compared to Euro V | percent | 72 | 28 |
| Reduction in emissions of nitrogen oxides from Euro VI diesel double-deck bus compared to Euro V | percent | 80 | 28 |
| Reduction in emissions of particulate matter from Euro VI diesel double-deck bus compared to Euro V | percent | 50 | 28 |
| Reduction in nitrogen oxides emissions by KMB compared to 1992 | % | 75.72 | 31 |
| Reduction in particulate matter emissions by KMB compared to 1992 | % | 96.16 | 31 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Solid chemical waste treated and stored | kilograms | 248000 | 33 |
| Waste lead-acid batteries disposed of | kilograms | 186000 | 33 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of KMB and LWB tyres retreaded | tyres | 30000 | 32 |
| Number of scrapped tyres collected for recycling | tyres | 19000 | 32 |
| Tyre chips collected for recycling | tonnes | 7 | 32 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Final batch of KMB and LWB buses retrofitted with Selective Catalytic Reduction device | buses | 683 | 31 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Automatic waste water treatment systems at depots | 11 | 33 | |
| Solid waste disposal reduction from tyre retreading | tonnes | 1800 | 32 |
| Used fluorescent tubes sent to Government's Chemical Waste Treatment Centre for recycling | tubes | 17000 | 32 |
| Waste oil recycled or disposed of in accordance with statutory standards | litres | 624800 | 33 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Diesel oil consumption by KMB and LWB bus fleets and other vehicles | gigajoules (GJ) | 8552000 | 30 |
| Number of air-conditioned Euro V buses in KMB fleet | buses | 2372 | 27 |
| Number of air-conditioned Euro V buses in LWB fleet | buses | 192 | 27 |
| Number of battery electric buses in KMB fleet | buses | 10 | 27 |
| Number of battery electric buses in LWB fleet | buses | 4 | 27 |
| Number of electric patrol cars introduced by KMB and LWB | vehicles | 20 | 31 |
| Number of supercapacitor electric buses in KMB fleet | buses | 4 | 27 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Fresh water consumption (KMB and LWB operations) | cubic metres | 352000 | 33 |
| Waste water treated per day at depots | cubic metres per day | 610 | 33 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Percentage of water used for bus cleaning that is treated and recycled | 70% | 33 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of anti-mosquito lamps installed at bus termini | 400 | 9 | |
| Total investment in bus fleet upgrade | million HKD | 910 | 27 |
| Total number of bus shelters after 2017 construction | shelters | 2550 | 24 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of apprentices enrolled in Technical Training School programme | apprentices | 173 | 39 |
| Number of bus captains recognised for outstanding performance in safe driving and customer care | persons | 377 | 40 |
| Number of employees receiving 20-year award and a plaque and a pin | persons | 531 | 40 |
| Number of employees receiving 30-year award and a plaque and a pin | persons | 106 | 40 |
| Total workforce (KMB and LWB) | 12363 | 42 | |
| Workforce by age group - 40-50 years old (KMB and LWB) | 3753 | 42 | |
| Workforce by age group - Over 50 years old (KMB and LWB) | 5806 | 42 | |
| Workforce by age group - Under 40 years old (KMB and LWB) | 2804 | 42 | |
| Workforce by employment category - Entry level (KMB and LWB) | 12081 | 42 | |
| Workforce by employment category - Middle level (KMB and LWB) | 248 | 42 | |
| Workforce by employment category - Senior level (KMB and LWB) | 34 | 42 | |
| Workforce by gender - Female (KMB and LWB) | 881 | 42 | |
| Workforce by gender - Male (KMB and LWB) | 11482 | 42 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Year when KMB began retrofitting buses to accommodate two wheelchair passengers | year | 2017 | 22 |
| Year when entire KMB and LWB fleet began deploying super-low floor buses | year | 2017 | 22 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Manpower Developer from the Employees Retraining Board | awarded | 13 | |
| Number of KMB and LWB staff receiving 35-year award and gold medal | persons | 60 | 40 |
| Number of full training sessions organised in collaboration with manufacturers for engineers, supervisors and foremen | sessions | 52 | 39 |
| Number of in-house training sessions run for skilled workers | sessions | 172 | 39 |
| Number of organisations visiting bus depots | organisations | 70 | 48 |
| Number of skilled workers trained in-house | workers | 1197 | 39 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of bus captains who undertook various kinds of driving training at the Bus Captain Training School | bus captains | 3700 | 39 |
| Total training hours (KMB and LWB) | hours | 138498 | 42 |
| Training hours by employment category - Entry level (KMB and LWB) | hours | 136356 | 42 |
| Training hours by employment category - Middle level (KMB and LWB) | hours | 930 | 42 |
| Training hours by employment category - Senior level (KMB and LWB) | hours | 212 | 42 |
| Training hours by gender - Female (KMB and LWB) | hours | 6977 | 42 |
| Training hours by gender - Male (KMB and LWB) | hours | 131521 | 42 |
| Training hours per capita by employment category - Entry level (KMB and LWB) | hours per capita | 11.3 | 42 |
| Training hours per capita by employment category - Middle level (KMB and LWB) | hours per capita | 3.7 | 42 |
| Training hours per capita by employment category - Senior level (KMB and LWB) | hours per capita | 6.2 | 42 |
| Training hours per capita by gender - Female (KMB and LWB) | hours per capita | 7.9 | 42 |
| Training hours per capita by gender - Male (KMB and LWB) | hours per capita | 11.5 | 42 |
Number of suppliers by geographical region.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of bus shelters constructed in 2017 | shelters | 21 | 24 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Operational capability of KMB and LWB (ratio of actual to scheduled departures during peak hours) | % | 99.1 | 19 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| KMB customer service hotline average calls per month | calls/month | 132800 | 48 |
| KMB customer service hotline calls handled | calls | 1600000 | 48 |
| LWB customer service hotline average calls per month | calls/month | 2630 | 48 |
| LWB customer service hotline calls handled | calls | 31570 | 48 |
| Mechanical reliability of KMB's fleet (average number of kilometres a bus operates before one mechanical breakdown) | km | 61033 | 19 |
| Mechanical reliability of LWB's fleet (average number of kilometres a bus operates before one mechanical breakdown) | km | 59322 | 19 |
| Number of Octopus Bus-Bus Interchange (BBI) Schemes operated by KMB | schemes | 144 | 24 |
| Number of Octopus Bus-Bus Interchange (BBI) Schemes operated by LWB | schemes | 25 | 24 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Gold for Written Text for the TIH 2015 Annual Report in the Transportation and Leasing category of the ARC Awards | awarded | 13 | |
| HKMA Quality Award – 25th Anniversary Memento from the Hong Kong Management Association | awarded | 13 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Hong Kong Top Brand Mark (Top Mark) from the Hong Kong Brand Development Council and the Chinese Manufacturers' Association of Hong Kong | awarded | 13 | ||
| Merit in the Highest Service Hour Award (Private Organisations – Best Staff Participation) from the Social Welfare Department | Merit | 14 | ||
| Number of Passenger Liaison Group meetings held at bus termini across operating areas | meetings | 12 | 44 | |
| Number of attendees at TIH Retiree Association dinners | persons | 1200 | 41 | |
| Number of dinners organised by TIH Retiree Association to celebrate Chinese New Year and Mid-Autumn Festival | 3 | 41 | ||
| Number of employees with 10 years’ service receiving a certificate of appreciation | persons | 234 | 40 | |
| Number of interest clubs available for sports and leisure activities | 9 | 41 | ||
| Number of outings organised by TIH Retiree Association | 2 | 41 | ||
| Number of participants in TIH Retiree Association outings | persons | 350 | 41 | |
| Number of social service organisations visiting bus depots | organisations | 33 | 48 | |
| Scheme to install passenger seats for the elderly, disabled and people with young children at all bus shelters, bus termini and interchanges launched | November | 24 | ||
| Second Runner-up in the Highest Service Hour Award (Private Organisations – Best Customer Participation) from the Social Welfare Department | Second Runner-up | 14 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Award of 10000 Hours for Volunteer Service from the Social Welfare Department | hours | 10000 | 14 | |
| Award received: 2nd Runner-up in Highest Service Hour Award (Private Organisations – Best Customer Participation) from Social Welfare Department | 2nd Runner-up | 9 | ||
| Number of schools benefited from Donation of Used and Retired Bus Programme | 3 | 9 | ||
| Number of volunteers in FRIENDS OF KMB volunteer club | 5000 | 9 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | tonnes | 130 |
| NOâ‚“ Emissions | tonnes | 1810 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Total GHG Emissions Intensity (By Unit Product) | tonnes of CO2 equivalent per year |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Hazardous Waste (Solid Waste) | kilograms | 248000 |
| Hazardous Waste (Used Batteries) | kilograms | 186000 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Non-Hazardous Waste Recycled | tonnes | 19000 |
| Non-Hazardous Waste Reused | tyres | 30000 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Diesel Fuel Consumption | GJ | 8552000 |
| Grid Electricity Consumption | GJ | 200000 |
| Purchased Electricity | GJ | 200000 |
| Total Direct Energy Consumption | GJ | 8552000 |
| Total Energy Consumption | GJ | 8752000 |
| Total Indirect Energy Consumption | GJ | 200000 |
| Total Purchased Energy | GJ | 200000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Total Wastewater Discharge | cubic metres | 222650 |
| Total Water Withdrawal | cubic metres | 513000 |
| Water Consumption | cubic metres | 352000 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit |
|---|---|
| Total Investment in Ecological Restoration | billion HKD |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Number of Employees Aged 30-50 | people | 3753 |
| Number of Employees Aged Above 50 | people | 5806 |
| Number of Employees in Hong Kong | people | 12363 |
| Number of Female Employees | people | 881 |
| Number of Male Employees | people | 11482 |
| Number of Total Employees | people | 12363 |
| Percentage of Female Employees | percent | 7.13 |
| Percentage of Male Employees | percent | 92.87 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Participation Rate of Safety Training | % | 37 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Percentage of Trained Operational Employees | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Average Training Hours (Female) | hours per capita | 7.9 |
| Average Training Hours (General Staff) | hours per capita | 11.3 |
| Average Training Hours (Male) | hours per capita | 11.5 |
| Average Training Hours (Middle Management) | hours per capita | 3.7 |
| Average Training Hours (Senior Management) | hours per capita | 6.2 |
| Total Training Hours | hours | 138498 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Number of Registered Volunteers | 5000 | ||
| Total Volunteer Service Hours | hours | 10000 |