Environmental, Social and Governance Report 2017

Company: BQD (3866)
Year: 2017
Published: 2018-07-06
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2017 Report Pages
Head office vehicle nitrogen oxide emission Ton 1.21 35
Head office vehicle particulate matter emission Ton 0.12 35
Head office vehicle sulfur dioxide emission Ton 0.001 35

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 Report Pages
Head office direct greenhouse gas emission Ton carbon dioxide equivalent 177.73 35
Head office greenhouse gas emission Ton carbon dioxide equivalent 5044.77 35
Head office indirect greenhouse gas emission Ton carbon dioxide equivalent 4867.04 35

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 Report Pages
Electronic device discarded - ATM pieces 25 34
Electronic device discarded - Monitor pieces 7 34
Electronic device discarded - PC (chassis) pieces 155 34
Electronic device discarded - Printer pieces 32 34
Electronic device discarded - Self-service terminal pieces 6 34

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 Report Pages
Head office natural gas consumption Cubic meter 18252 35
Head office oil consumption Litre 66000 64778 11, 35
Head office power consumption 10000 KWhs, 10000 kWhs 286 443 11, 35

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 Report Pages
Head office water consumption Ton 14379 14354 11, 35

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2016 2017 Report Pages
Head office paper consumption 1 million sheets 1.04 1.31 11

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2017 Report Pages
Total expense reduced by Shi Bei Sub-branch through energy conservation RMB 400000 33

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2016 2017 2018 Report Pages
Annual growth of rural loans million RMB 632 24
Annual growth rate of rural loans % 2.63 24
Bachelors headcount 2480 48
Bachelors percentage % 69.96 48
Employees 31 to 40 (inclusive) headcount 991 48
Employees 31 to 40 (inclusive) percentage % 27.95 48
Employees 41 to 50 (inclusive) headcount 713 48
Employees 41 to 50 (inclusive) percentage % 20.11 48
Employees from Shandong Province headcount 3545 48
Employees from Shandong Province percentage % 100 48
Employees of ethnic groups headcount 47 48
Employees over 50 headcount 151 48
Employees over 50 percentage % 4.26 48
Employees under 30 (inclusive) headcount 1690 48
Employees under 30 (inclusive) percentage % 47.68 48
Employment driven by small-amount secured loans people Over 3000 42
Female employees headcount 1928 48
Female employees percentage % 54.39 48
Headcount Person 3276 3545 11
High school graduates or below headcount 58 48
High school graduates or below percentage % 1.63 48
Increase in Bank's corporate deposits from previous year billion RMB 14.625 23
Increase in Bank's corporate loans (excluding discounted bills) from previous year billion RMB 5.774 23
Junior college graduates headcount 410 48
Junior college graduates percentage % 11.57 48
Male employees headcount 1617 48
Male employees percentage % 45.61 48
Masters headcount 583 48
Masters percentage % 16.45 48
New employees headcount 425 48
Number of Board of Directors meetings held meetings 13 10
Number of Board of Directors members members 15 10
Number of Board of Supervisors meetings held meetings 8 10
Number of Board of Supervisors members members 7 10
Number of employee supervisors on Board of Supervisors supervisors 3 10
Number of executive directors on Board of Directors directors 4 10
Number of external supervisors on Board of Supervisors supervisors 3 10
Number of formal representatives attending Labour Union member (employee) representative conference 248 49
Number of independent non-executive directors on Board of Directors directors 5 10
Number of non-executive directors on Board of Directors directors 6 10
Number of presidents in senior management president 1 10
Number of secretaries to the Board of Directors in senior management secretary 1 10
Number of senior management members members 6 10
Number of vice presidents in senior management vice presidents 4 10
Percentage of female employees % 54.33 54.39 11
PhDs headcount 14 48
PhDs percentage % 0.39 48
Return on average total assets % 0.9 0.65 11
Return on equity % 12.2 10.73 11
Total assets RMB 100 million 2779.88 3062.76 11
Total headcount 3545 48
Total loans RMB 100 million 871.68 980.61 11
Total number of consumption loans during the year 255100 42

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2016 2017 Report Pages
Employees 31 to 40 (inclusive) turnover rate % 1.41 48
Employees 41 to 50 (inclusive) turnover rate % 0.62 48
Employees from Shandong Province turnover rate % 5.42 48
Employees over 50 turnover rate % 0.48 48
Employees under 30 (inclusive) turnover rate % 2.91 48
Female employees turnover rate % 2.82 48
Headcount turnover rate % 5.42 48
Male employees turnover rate % 2.6 48
Operating income RMB 100 million 59.96 55.68 11
Operation clerk team downsized people 125 34

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2017 Report Pages
New employee orientation participants at Linyi Branch and Ji'ning Branch people 230 52
Number of Ledu Salon sessions held sessions 11 51
Number of Lexue Class lectures held lectures 5 51
Number of Leyan Forum sessions held sessions 6 51
Number of forms soliciting for issues and suggestions through Daily Discovery Practice 839 49
Number of postdoctoral candidates completing thesis proposal defence candidates 1 51
Number of postdoctoral candidates passing mid-term assessment candidates 2 51
Training sessions person-times person-times 95369 52

The average training hours completed per employee by gender and employee category.

Indicator Unit 2016 2017 Report Pages
Average trainings per person per year In number 16 27 11
Total number of training sessions 2370 52

Number of suppliers by geographical region.

Indicator Unit 2015 2015-2017 2016 2017 Report Pages
Balance of green credit RMB 100 million 62.62 73.17 11
Balance of loans granted to industries featuring high pollution, high energy consumption or overcapacity billion RMB 2.34 31
Balance of loans to high-pollution, high-energy-consumption or overcapacity industries RMB 100 million 27.23 23.4 11
Balance of personal housing loans at the end of the year billion RMB 24.129 42
Balance of rural loans million RMB 24644 24
Business outlets number 100 111 128 41
Business outlets newly set up during the year number 24 11 17 41
Business outlets set up in rural areas (inclusive of community banks) number 3 4 4 41
Increase in total self-service devices compared to 2016 14 32
Number of enterprises seeking technological innovation in Qingdao supported by loans 300 26
Number of rural outlets in Qingdao 21 24
Small- and micro-sub-branches set up (as of end of 2017) number 2 41
Total deposits RMB 100 million 1416.05 1600.84 11
Total self-service devices 482 32
Year-on-year growth of green credit loan balance % 16.85 31

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2017 as at end of 2017 Report Pages
Number of outlets started comprehensive clerk practices outlets 116 34
Supply chain finance project loan balance million RMB 407 28

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2017 Report Pages
Year-on-year decrease of loans to high pollution, high energy consumption or overcapacity industries % -15.89 31

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2016 2017 2018 as at end of 2016 as at end of 2017 Report Pages
Customer complaints cases received cases 1057 43
Customer satisfaction rate % 99.81 43
Internet banking for enterprises number of customers (accounts) 59358 28
Internet banking for enterprises number of transactions 10000 1176.41 1405.72 74706 28
Internet banking for enterprises transaction amount RMB 100 million 6950.79 9769.85 28
Internet banking for individuals number of customers (accounts) 645811 28
Internet banking for individuals number of transactions 10000 8176.9 8113.42 697817 28
Internet banking for individuals transaction amount RMB 100 million 4801.07 6235.43 28
Mobile banking number of customers (accounts) 774969 28
Mobile banking number of transactions 10000 4824.45 5587.56 1113110 28
Mobile banking transaction amount RMB 100 million 1065.51 2563.66 28
Number of ATMs 102 32
Number of CRSs 258 32
Number of Qingdao tax payers using online tax withholding service annually people 100000 32
Number of claim cases handled under mutual medical insurance person-times 217 50
Number of corporate online banking customers increase percent 25.86 32
Number of self-service terminals 122 32
Reduction in service labour requirement due to automatic acquiring bill machines people 100 32

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2017 Report Pages
Number of corporate merchants reached by anti-counterfeiting campaigns corporate merchants 30 43
Number of registered trademarks with exclusive rights in China 183 47

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2016 2017 Report Pages
Bank's corporate deposits billion RMB 107.274 23
Bank's corporate loans (excluding discounted bills) billion RMB 64.364 23
E-banking replacement ratio % 90.31 93.62 11
Increase in proportion of electronic banking channels percentage points 3.31 32
Number of personal online banking customers increase percent 8.05 32
Number of schools reached by anti-counterfeiting campaigns schools 8 43
Proportion of electronic banking channels percent 93.62 32
Self-service banks number 101 41
Self-service facilities number 482 41

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2016 2017 Report Pages
Amount of small-amount secured loans granted million RMB 236 42
Capital adequacy ratio % 12 16.6 11
Number of proposals reviewed and approved at general meetings of shareholders proposals 33 10
Number of proposals reviewed or approved by Board of Directors proposals 50 10
Number of proposals reviewed or approved by Board of Supervisors proposals 18 10
Provision coverage ratio % 194.01 153.52 11

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2017 Report Pages
Number of interim statutory announcements issued 41 47
Number of internal audit follow-up visits performed by virtual sub-branches operating entities over 11 44
Number of non-compulsory interim announcements issued 3 47
Number of regular statutory announcements issued 17 47
Number of reports reviewed at general meetings of shareholders reports 2 10
Number of reports reviewed or heard by Board of Directors reports 55 10
Number of reports reviewed or heard by Board of Supervisors reports 50 10
Number of resignation audits and economic responsibility audits conducted audits 21 44
Number of sub-branches under internal audit supervision sub-branches 7 44

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2017 Report Pages
Number of participants in anti-counterfeiting currency knowledge campaigns people 2600 43

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2015 2015-2017 2016 2017 Report Pages
Basic earnings per share RMB 0.51 0.47 11
Community sub-branches set up (as of end of 2017) number 15 41
Community sub-branches, and small- and micro-sub-branches number 11 15 17 41
Donation to Qingyin Charitable Foundation million RMB 2 53
Loan balance of the Bank's green credit projects billion RMB 7.317 31
Loans offered to enterprises seeking technological innovation in Qingdao billion RMB 2 26
Number of 'Yinyitong' (bank-hospital connect) projects entered into operation projects 7 40
Number of general meetings of shareholders held meetings 3 10
Number of shareholder supervisors on Board of Supervisors supervisor 1 10
Percentage increase in Bank's corporate deposits from previous year % 15.79 23
Percentage increase in Bank's corporate loans (excluding discounted bills) from previous year % 9.86 23

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2011 2012 2013 2016 2017 Report Pages
Charity donation RMB 10000 634.28 738 11
Compensation payments under mutual medical insurance RMB 128300 50
Contributed to the mutual medical insurance RMB 119800 50
Fund supervision for car park debts (Weihai company) million RMB 992 24
Number of employees who received relief payments during the New Year's Day and the Spring Festival period 19 50
Number of promotion materials distributed in anti-counterfeiting campaigns copies 14000 43
Number of small-amount secured loans granted units 1222 42
Qingyin Scholarship amount of scholarship paid at Ocean University of China RMB 10000 50 54
Qingyin Scholarship amount of scholarship paid at Qingdao University RMB 10000 50 54
Qingyin Scholarship amount of scholarship paid at Qingdao University of Science and Technology RMB 10000 30 54
Qingyin Scholarship amount of scholarship paid at Qingdao University of Technology RMB 10000 30 54
Qingyin Scholarship amount of scholarship paid at Shandong University RMB 10000 50 54
Qingyin Scholarship amount of scholarship paid at Shandong University of Science and Technology RMB 10000 50 54
Qingyin Scholarship number of students receiving financial aid at Ocean University of China 100 54
Qingyin Scholarship number of students receiving financial aid at Qingdao University 100 54
Qingyin Scholarship number of students receiving financial aid at Qingdao University of Science and Technology 300 54
Qingyin Scholarship number of students receiving financial aid at Qingdao University of Technology 80 54
Qingyin Scholarship number of students receiving financial aid at Shandong University 100 54
Qingyin Scholarship number of students receiving financial aid at Shandong University of Science and Technology 100 54
Relief payments to employees who were sick or in financial difficulty during the New Year's Day and the Spring Festival period RMB 89000 50
Social contribution per share RMB 2.21 2.67 11
Volunteer activity participants Person-time 2364 2472 11

The types of emissions and respective emissions data.

Standard Indicator Unit 2017
Airborne Particulate Matter (PM) Emissions Ton 0.12
NOâ‚“ Emissions Ton 1.21
SOâ‚“ Emissions Ton 0.001

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017
Direct GHG Emissions (Scope 1) Ton carbon dioxide equivalent 177.73
Indirect Energy Emissions (Scope 2) Ton carbon dioxide equivalent 4867.04
Total GHG Emissions Ton carbon dioxide equivalent 5044.77

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017
Non-Hazardous Waste (Electronic Waste) pieces 225

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017
Heating Oil Consumption Litre 66000 64778
Natural Gas Consumption Cubic meter 18252
Purchased Electricity kWh 2860000 4430000

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017
Water Consumption in Office Ton 14379 14354

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2016 2017
Packaging Material Consumption (Paper) million sheets 1.04 1.31

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit
Total Investment in Ecological Restoration RMB

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2016 2017
Number of Bachelor's Degree Employees 2480
Number of Below Junior College Employees 58
Number of Doctoral Degree Employees 14
Number of Employees Aged 30-50 1704
Number of Employees Aged Above 50 151
Number of Employees Aged Below 30 1690
Number of Employees in Mainland China 3545
Number of Female Employees 1928
Number of Male Employees 1617
Number of Master's Degree Employees 583
Number of New Employees 425
Number of Total Employees Person 3276 3545
Percentage of Bachelor's Degree Employees % 69.96
Percentage of Below Junior College Employees % 1.63
Percentage of Doctoral Degree Employees % 0.39
Percentage of Employees Aged 30-50 % 48.06
Percentage of Employees Aged Above 50 % 4.26
Percentage of Employees Aged Below 30 % 47.68
Percentage of Employees in Mainland China % 100
Percentage of Female Employees % 54.33 54.39
Percentage of Male Employees % 45.61
Percentage of Master's Degree Employees % 16.45

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2017
Turnover Rate of Employees Aged 30-50 % 2.03
Turnover Rate of Employees Aged Above 50 % 0.48
Turnover Rate of Employees Aged Below 30 % 2.91
Turnover Rate of Female Employees % 2.82
Turnover Rate of Male Employees % 2.6
Turnover Rate of Total Employees % 5.42

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2017
Percentage of New Employees Trained people 230
Training sessions person-times person-times 95369

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2016 2017
Average Training Hours per Employee hours 16 27

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2017
Satisfaction Rate of Customer Complaint Handling % 99.81
Total Number of Customer Complaints cases 1057

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2017
Number of Trademark Registrations 183

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2011 2012 2013 2016 2017
Investment in Education Donation RMB 1000000 500000 600000
Investment in Environmental Protection RMB 210000000
Number of Participations in Volunteer Activities Person-time 2364 2472
Total Public Welfare Donations RMB 6342800 7380000