2017 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Commercial carbon footprint (average for office locations) | tons CO2 equivalent | 17072 | 54 |
| Emissions per FTE | tons CO2 equivalent | 13.46 | 54 |
| Emissions per region - Asia | tons CO2 equivalent | 26642 | 54 |
| Emissions per region - Australia & NZ | tons CO2 equivalent | 2748 | 54 |
| Emissions per region - Europe | tons CO2 equivalent | 48 | 54 |
| Emissions per region - North America | tons CO2 equivalent | 123 | 54 |
| Industrial carbon footprint (average for manufacturing and logistics facilities) | tons CO2 equivalent | 12489 | 54 |
| Scope 1 Greenhouse Gas Emissions | tonnes CO2 equivalent | 15115 | 54 |
| Scope 2 Greenhouse Gas Emissions | tonnes CO2 equivalent | 12220 | 54 |
| Scope 3 Greenhouse Gas Emissions | tonnes CO2 equivalent | 2226 | 54 |
| Total Carbon Footprint (Scope 1, 2 and selected Scope 3 GHG Emissions) | tonnes CO2 equivalent | 29561 | 54 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Reduction in waste | % | 20 | 21 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Percentage of scope 1 and 2 emissions offset | % | 100 | 21 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Total water consumption (all purchased from commercial or municipal water utilities) | kL | 13879 | 54 |
| Water consumption per FTE | kL | 5.24 | 54 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | 2019 | Report Pages |
|---|---|---|---|---|
| Increase in females at executive level | % | 2 | 21 | |
| Market share in Australian vitamin, herbal and mineral supplements (VHMS) market | 16.1% | 8 | ||
| Market share in premium baby care and nutrition (BCN) in China | 5.5% | 8 | ||
| Number of employees | employees | 2661 | 8 |
Number of suppliers by geographical region.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of countries with operations | countries | 11 | 8 |
| Number of offices | offices | 90+ | 8 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Percentage of new contract manufacturers signing the Code of Conduct | % | 100 | 21 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of products produced with ingredients sourced from waste streams | products | 3 | 21 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2017 | 2020 | Report Pages |
|---|---|---|---|---|
| Number of new products that contribute to combating big preventable health challenges | products | 5 | 21 | |
| Percentage of significant product and service categories for which health and safety impacts are assessed for improvement - Biostime | % | 100 | 46 | |
| Percentage of significant product and service categories for which health and safety impacts are assessed for improvement - Healthy Times | % | 40 | 46 | |
| Percentage of significant product and service categories for which health and safety impacts are assessed for improvement - Swisse | % | 100 | 46 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of product-related complaints | 48300 | 46 | |
| Number of product-related enquiries (excluding complaints) | 1377365 | 46 | |
| Percentage of enquiries originated from China | % | over 99 | 46 |
| Percentage of enquiries received via online | % | 34 | 46 |
| Percentage of enquiries received via other channels | % | 0.1 | 46 |
| Percentage of enquiries received via phone | % | 65.9 | 46 |
| Percentage of product-related complaints assessed for improvement | % | 100 | 46 |
| Percentage of product-related complaints resolved | % | 99.98 | 46 |
| Percentage of product-related enquiries assessed for improvement | % | 99.99 | 46 |
| Percentage of product-related enquiries resolved | % | 99.99 | 46 |
| Revenue growth | 24.4% | 8 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Completion of review of all product packaging | Completed | 21 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2025 | Report Pages |
|---|---|---|---|---|
| Achievement of BCorp Certification | Achieved | 21 | ||
| Number of people reached with health initiatives through the H&H Group Foundation | people | 1000000 | 21 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2017 | 2020 | Report Pages |
|---|---|---|---|---|
| Amount raised and invested into H&H Group Foundation | USD | 500000 | 21 | |
| Revenue | USD million | 1263 | 8 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2 equivalent | 15115 |
| Indirect Energy Emissions (Scope 2) | tonnes CO2 equivalent | 12220 |
| Total GHG Emissions | tonnes CO2 equivalent | 29561 |
| Total GHG Emissions Intensity (By FTE) | tons CO2 equivalent | 13.46 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes CO2 equivalent | 2226 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Hazardous Waste Landfilling | tonne |
| Total Hazardous Waste | tonne |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste Disposed | tonne |
| Non-Hazardous Waste Landfilling | tonne |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Diesel Fuel Consumption | kWh |
| Diesel Fuel Consumption Intensity (By FTE) | kWh |
| Gasoline Consumption | kWh |
| Gasoline Consumption Intensity (By FTE) | kWh |
| LPG Consumption | kWh |
| LPG Consumption Intensity (By FTE) | kWh |
| Purchased Electricity | kWh |
| Purchased Electricity Intensity (By FTE) | kWh |
| Total Direct Energy Consumption | kWh |
| Total Energy Consumption | kWh |
| Total Indirect Energy Consumption | kWh |
| Total Non-Renewable Fuel Consumption | kWh |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Municipal Water Consumption | kL | 13879 |
| Water Consumption | kL | 13879 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Material Intensity (By FTE) | tonnes |
| Packaging Materials Consumed | tonnes |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Number of Total Employees | employees | 2661 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Suppliers Signing Social Responsibility Code | % | 100 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Complaints Handling Rate | % | 99.98 |
| Number of Complaints Dealt with | 48290 | |
| Number of Complaints Resolved on Products and Services | 48290 | |
| Number of Products and Service Related Complaints | 48300 | |
| Total Number of Customer Complaints | 48300 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Social Investment | USD | 500000 |