Corporate Social Responsibility Report 2017
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Cargo and mail carried (10000 tonnes) | 10000 tonnes | 166.44 | 176.91 | 184.16 | 35 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| CO2 emission for 100 RPK (kg) | kg | 8.8 | 8.6 | 8.3 | 35 |
| CO2 emissions (10000 tonnes) | 10000 tonnes | 1931.24 | 2086.46 | 2143.26 | 35 |
| CO2 emissions per RTK (g) | g | 866 | 857 | 832 | 35 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Total hazardous waste emissions (tonnes) | tonnes | 3741.51 | 3234.44 | 3569.66 | 35 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Aviation fuel consumption (10000 tonnes) | 10000 tonnes | 613.1 | 662.4 | 696 | 35 |
| Diesel consumption (tonnes) | tonnes | 6389.4 | 6761.5 | 7276.5 | 35 |
| Fuel consumption per 100 RPK (L) | L | 3.49 | 3.44 | 3.31 | 35 |
| Fuel consumption per RTK (kg) | kg | 0.275 | 0.2722 | 0.2642 | 35 |
| Gasoline consumption (tonnes) | tonnes | 1734.5 | 1491.9 | 1603.6 | 35 |
| Natural gas consumption (10000 m³) | 10000 m³ | 841.4 | 900.3 | 939.8 | 35 |
| Other energy consumption (TEC) | TEC | 15754.7 | 13762.9 | 13827.3 | 35 |
| Power consumption (MWh) | MWh | 132591.4 | 134409.5 | 150229.9 | 35 |
| RTK (100 million) | 100 million | 218.07 | 236.98 | 253.85 | 35 |
| Total energy consumption (10000 TEC) | 10000 TEC | 907.6 | 980 | 1029.8 | 35 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Water consumption (10000 tonnes) | 10000 tonnes | 330.9 | 340.4 | 373.15 | 35 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Average aircraft age (years) | years | 6.3 | 6.36 | 6.53 | 35 |
| Environmental protection investment (RMB10000) | RMB10000 | 36349 | 18501 | 29000 | 35 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Female employee occupancy ratio | % | 36.3 | 40.3 | 45.2 | 35 |
| Labour contract signing rate (%) | % | 100 | 100 | 100 | 35 |
| Number of disabled employees (persons) | persons | 20 | 19 | 20 | 35 |
| Number of employees in the post (persons) | persons | 27104 | 23258 | 25168 | 35 |
| Number of foreign employees (persons) | persons | 1062 | 1155 | 1113 | 35 |
| Number of minority employees (persons) | persons | 1009 | 1051 | 1074 | 35 |
| Passenger carried (10000 persons) | 10000 persons | 8981.59 | 9660.59 | 10157.67 | 35 |
| Proportion of employees guaranteed by collective bargaining agreements (%) | % | 100 | 100 | 100 | 35 |
| Total number of management staff and management supporting employees (persons) | persons | 6519 | 5719 | 6443 | 35 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate (%) | % | 2.7 | 2.53 | 2.56 | 35 |
| Operating income (RMB100 million) | RMB100 million | 1089.29 | 1126.77 | 1213.63 | 35 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Safe flight hours (10000 hours) | 10000 hours | 187.59 | 202.87 | 211.52 | 35 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Total employee education expenses (RMB10000) | RMB10000 | 1826.4 | 1892.2 | 1211 | 35 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Number of employees participated trainings (person-time) | person-time | 109212 | 83997 | 94190 | 35 |
| Total training hours (hours) | hours | 161630 | 143678 | 198919 | 35 |
Number of suppliers by geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Purchases from the five largest suppliers (RMB100 million) | RMB100 million | 336.8 | 375.47 | 350.59 | 35 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Overseas luggage error rate (%) | % | 4.85 | 4.9 | 3.75 | 35 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Domestic luggage error rate (%) | % | 1.71 | 1.22 | 0.8 | 35 |
| Flight execution rate (%) | % | 98.5 | 98.3 | 98 | 35 |
| Flight on-time performance rate (%) | % | 76.2 | 76.7 | 70.9 | 35 |
| Number of complaints received from passengers for the whole year | 22733 | 20638 | 16155 | 35 | |
| Number of registered aircrafts | 590 | 623 | 655 | 35 | |
| Passenger complaint handling rate (%) | % | 100 | 100 | 100 | 35 |
| Passengers' overall satisfaction (points) | points | 87.2 | 87.32 | 88 | 35 |
| Premium passengers' overall satisfaction (points) | points | 87 | 87.26 | 88.2 | 35 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Intellectual property rights registered | 2587 | 2819 | 35 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Assurance address | No. 30, Tianzhu Road, Airport Industrial Zone, Shunyi District, Beijing, China | 39 | |
| Assurance of Air China CSR Report | assured | 39 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Social contribution per share (RMB) | RMB | 2.589 | 2.822 | 2.768 | 35 |
| Tax payable (RMB100 million) | RMB100 million | 58.78 | 63.88 | 70.11 | 35 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Total GHG Emissions | kg | 19312400 | 20864600 | 21432600 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Total Hazardous Waste | tonnes | 3741.51 | 3234.44 | 3569.66 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Diesel Fuel Consumption | tonnes | 6389.4 | 6761.5 | 7276.5 |
| Gasoline Consumption | tonnes | 1734.5 | 1491.9 | 1603.6 |
| Natural Gas Consumption | 10000 m³ | 841.4 | 900.3 | 939.8 |
| Purchased Electricity | MWh | 132591.4 | 134409.5 | 150229.9 |
| Total Energy Consumption | 10000 TEC | 907.6 | 980 | 1029.8 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Water Consumption | tonnes | 3309000 | 3404000 | 3731500 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB10000 | 36349 | 18501 | 29000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Number of Total Employees | persons | 27104 | 23258 | 25168 |
| Percentage of Female Employees | % | 36.3 | 40.3 | 45.2 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Turnover Rate of Total Employees | % | 2.7 | 2.53 | 2.56 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Total Cost of Training | RMB10000 | 1826.4 | 1892.2 | 1211 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Total Training Hours | hours | 161630 | 143678 | 198919 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -9.22 | -21.72 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | 22733 | 20638 | 16155 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | 2587 | 2819 |