(Revised) Sustainability Report 2017
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Maintain waste-to-energy projects’ air emissions concentrations at a level not higher than the average rate during the last three years | not higher than average of last three years | 98 | |||
Nitrogen oxides (NOₓ) | tonne | 3084 | 3389 | 103 | |
Particulate matter | tonne | 104 | 118 | 103 | |
Polyaluminum chloride (material consumption in leachate treatment) | tonne | 146.87 | 58 | ||
Sulphur dioxide (SO₂) | tonne | 406 | 439 | 103 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
---|---|---|---|---|---|
CO₂e (Scope 1: from other sources) | tonne | 41440.93 | 73128.33 | 103 | |
CO₂e (Scope 1: from waste incineration) | tonne | 4906568.75 | 10044398.44 | 103 | |
CO₂e (Scope 2) | tonne | 3644.02 | 4235.45 | 103 | |
CO₂e (Scope 3) | tonne | 515.41 | 103 | ||
Carbon Dioxide Equivalent Emission Avoided (Environmental Energy's operating waste-to-energy projects in China) | Tonne | 2518000 | 3302000 | 4590000 | 54 |
GHG intensity (gCO₂e/kWh) | 2 | 2.95 | 103 | ||
Scope 1 (Direct Emissions) - Fuel used for operation; CO2, N2O and methane produced from waste incineration; Methane produced from anaerobic digestion of leachate | tonne CO2 equivalent | 10117526.77 | 55 | ||
Scope 2 (Energy Indirect Emissions) - Non-renewable electricity used for operation | tonne CO2 equivalent | 4235.45 | 55 | ||
Scope 3 (Other Indirect Emissions) - Employees' air travel | tonne CO2 equivalent | 515.41 | 55 | ||
Total GHG Emission | tonne CO2 equivalent | 10122277.63 | 55 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2016 | 2017 | Report Pages |
---|---|---|---|---|
Bactericide (material consumption in leachate treatment) | tonne | 162.3 | 58 | |
Fly ash | tonne | 235884.16 | 403208.63 | 103 |
Fly ash processed - Safe landfill disposal after solidification | tonne | 354711.71 | 61 | |
Fly ash processed - Safe landfill disposal after solidification (percentage) | % | 88 | 61 | |
Fly ash processed - Total | tonne | 403208.63 | 61 | |
Fly ash processed - Treatment by qualified companies | tonne | 48496.92 | 61 | |
Fly ash processed - Treatment by qualified companies (percentage) | % | 12 | 61 | |
Industrial hydrochloric acid (material consumption in leachate treatment) | tonne | 2635.51 | 58 | |
Reducing agent (sodium bisulfite) (material consumption in leachate treatment) | tonne | 8.66 | 58 | |
Scale inhibitor (material consumption in leachate treatment) | tonne | 235.17 | 58 | |
Sodium hydroxide (material consumption in leachate treatment) | tonne | 1488.27 | 58 | |
Sodium hypochlorite (material consumption in leachate treatment) | tonne | 34.79 | 58 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2016 | 2017 | Report Pages |
---|---|---|---|---|
Anionic polyacrylamide (APAM) (material consumption in leachate treatment) | tonne | 3.59 | 58 | |
Bottom ash | tonne | 1733527.08 | 2609361.44 | 103 |
Citric acid (material consumption in leachate treatment) | tonne | 4.26 | 58 | |
Household waste (renewable/recycled materials) | tonne | 11743000 | 58 | |
Household waste processed | tonne | 9551000 | 11743000 | 17, 103 |
Household waste processed by Environmental Energy projects | tonnes | 11743000 | 7 | |
Percentage of recycled materials used (household waste) in our operation | % | 43.38 | 109 |
Description of emissions target(s) set and steps taken to achieve them.
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Increase the total carbon dioxide avoided by environmental projects per annum | percent per annum | at least 5 | 98 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Indicator | Unit | 2016 | 2017 | Report Pages |
---|---|---|---|---|
Leachate treated | m3, m³ | 1724000 | 2636000 | 7, 103 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
---|---|---|---|---|---|
Acetylene (non-renewable material consumption in production) | tonne | 35897.17 | 58 | ||
Activated carbon (non-renewable material consumption in production) | tonne | 4223.59 | 58 | ||
Ammonia (non-renewable material consumption in production) | tonne | 34313.2 | 58 | ||
Diesel | GJ | 28315.26 | 125890.82 | 103 | |
Energy intensity | GJ/million kWh | 557.93 | 665.54 | 103 | |
Fuel oil (non-renewable material consumption in production) | tonne | 225089.72 | 58 | ||
Industrial sulphuric acid (material consumption in leachate treatment) | tonne | 312.15 | 58 | ||
Lime (non-renewable material consumption in production) | tonne | 145882.67 | 58 | ||
Natural gas | GJ | 86519.33 | 32869.16 | 103 | |
Non-renewable energy | GJ | 18186 | 28333.08 | 103 | |
Number of environmental energy projects | projects | 20 | 6 | ||
On-Grid Green Electricity Supplied (Environmental Energy's operating waste-to-energy projects in China) | kWh | 1883199000 | 2472930000 | 3432697000 | 54 |
On-grid green electricity | kWh | 3432697000 | 17 | ||
On-grid green electricity generated by Environmental Energy projects | kWh | 3432697000 | 7 | ||
On-grid green electricity per tonne of waste processed | kWh/tonne | 292.32 | 17 | ||
On-grid green electricity supplied | kWh | 2473110000 | 3432697000 | 103 | |
Renewable energy | GJ | 1246716.98 | 2097490.96 | 103 | |
Total energy consumed | GJ | 1379817.57 | 2284480.62 | 103 | |
Total length of underground transmission lines | km | 46.53 | 17 | ||
Total major materials consumption of environmental energy | tonne | 24210400.32 | 58 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2017 | Report Pages |
---|---|---|---|
Demineralised water (non-renewable material consumption in production) | tonne | 804863.19 | 58 |
Reclaimed water (non-renewable material consumption in production) | tonne | 640125.42 | 58 |
River water (non-renewable material consumption in production) | tonne | 6233259.08 | 58 |
Tap water (non-renewable material consumption in production) | tonne | 4336803.03 | 58 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2017 | Report Pages |
---|---|---|---|
Number of environmental water projects | projects | 14 | 6 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Indicator | Unit | 2017 | Report Pages |
---|---|---|---|
Disodium phosphate (material consumption in leachate treatment) | tonne | 52.3 | 58 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2016 | 2017 | Report Pages |
---|---|---|---|---|
Cationic polyacrylamide (CPAM) (material consumption in leachate treatment) | tonne | 1759.38 | 58 | |
Number of ISO 14001 certificates | 11 | 22 | 103 | |
Number of ISO 9001 certificates | 11 | 22 | 103 | |
Number of greentech projects | projects | 19 | 6 | |
Number of supplemental agreements for environmental energy projects’ capacity expansion | agreements | 2 | 6 | |
Number of supplemental agreements for greentech project’s capacity expansion | agreement | 1 | 6 | |
Number of supplemental agreements for projects’ capacity expansion | agreements | 3 | 6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2016 | 2017 | Report Pages |
---|---|---|---|---|
Economic Value Retained for Everbright International's sustainable operation and development | HK$'000 | 2967385 | 3920299 | 103 |
Economic value distributed - Finance costs | HK$'000 | 938280 | 13 | |
Economic value distributed - Other costs | HK$'000 | 12538135 | 13 | |
Economic value distributed - Profit attributable to non-controlling interest | HK$'000 | 541857 | 13 | |
Economic value distributed - Taxes | HK$'000 | 386921 | 13 | |
New employees | persons | 1519 | 65 | |
New employees as percentage of total workforce | % | 37.42 | 67 | |
Number of employee turnover by location: Hong Kong | 8 | 70 | ||
Number of employees aged 30 and below | persons | 2081 | 65 | |
Number of employees aged 31–40 | persons | 1423 | 65 | |
Number of employees aged 41–50 | persons | 439 | 65 | |
Number of employees aged 51 and above | persons | 79 | 65 | |
Number of employees in Hong Kong | persons | 33 | 65 | |
Number of employees in Mainland China | persons | 3989 | 65 | |
Number of female employees | persons | 800 | 65 | |
Number of female employees who took parental leave | 53 | 76 | ||
Number of general and technical staff | persons | 3361 | 65 | |
Number of hires from local province | persons | 2838 | 65 | |
Number of hires from other provinces | persons | 1151 | 65 | |
Number of male employees | persons | 3222 | 65 | |
Number of male employees who took parental leave | 138 | 76 | ||
Number of middle-level management employees | persons | 428 | 65 | |
Number of new hires - Age 30 and below | 974 | 68 | ||
Number of new hires - Age 31–40 | 424 | 68 | ||
Number of new hires - Age 41–50 | 109 | 68 | ||
Number of new hires - Age 51 and above | 12 | 68 | ||
Number of new hires - Female | 267 | 68 | ||
Number of new hires - Hong Kong | 7 | 68 | ||
Number of new hires - Mainland China | 1512 | 68 | ||
Number of new hires - Mainland China (from local province) | 1115 | 68 | ||
Number of new hires - Mainland China (from other provinces) | 397 | 68 | ||
Number of new hires - Male | 1252 | 68 | ||
Number of senior management employees | persons | 233 | 65 | |
Percentage of new hires (all employees) | % | 37.77 | 68 | |
Percentage of new hires - Age 30 and below | % | 46.8 | 68 | |
Percentage of new hires - Age 31–40 | % | 29.8 | 68 | |
Percentage of new hires - Age 41–50 | % | 24.83 | 68 | |
Percentage of new hires - Age 51 and above | % | 15.19 | 68 | |
Percentage of new hires - Female | % | 33.38 | 68 | |
Percentage of new hires - Hong Kong | % | 21.21 | 68 | |
Percentage of new hires - Mainland China | % | 37.9 | 68 | |
Percentage of new hires - Mainland China (from local province) | % | 39.61 | 68 | |
Percentage of new hires - Mainland China (from other provinces) | % | 31.19 | 68 | |
Percentage of new hires - Male | % | 38.86 | 68 | |
Ratio of the annual percentage increase in total remuneration of the highest-paid individual to the median percentage increase in annual total remuneration of all employees (excluding the highest-paid individual) | 1.3:1 | 36 | ||
Ratio of the total remuneration of the highest-paid individual to median total remuneration of all employees (excluding the highest-paid individual) | 126:1 | 36 | ||
Staff costs | HK$'000 | 893032 | 1229145 | 103 |
The median of the total remuneration of all employees (excluding the highest-paid individual) (HK$) | HK$ | 100039 | 36 | |
Total number of employees | persons | 4022 | 65 | |
Total number of female employees who returned to work after parental leave | 50 | 76 | ||
Total number of female employees who returned to work after parental leave that were still employed 12 months after return to work | 24 | 76 | ||
Total number of new hires | 1519 | 68 | ||
Total remuneration of the highest-paid individual (HK$) | HK$ | 12564000 | 36 | |
Total working hours | hour | 8069096 | 78 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2017 | Report Pages |
---|---|---|---|
Number of employee turnover by age: 30 and below | 169 | 70 | |
Number of employee turnover by age: 31–40 | 93 | 70 | |
Number of employee turnover by age: 41–50 | 18 | 70 | |
Number of employee turnover by age: 51 and above | 3 | 70 | |
Number of employee turnover by gender: Female | 52 | 70 | |
Number of employee turnover by gender: Male | 231 | 70 | |
Number of employee turnover by location: Mainland China | 275 | 70 | |
Percentage of employee turnover by age: 30 and below | % | 8.12 | 70 |
Percentage of employee turnover by age: 31–40 | % | 6.54 | 70 |
Percentage of employee turnover by age: 41–50 | % | 4.1 | 70 |
Percentage of employee turnover by age: 51 and above | % | 3.8 | 70 |
Percentage of employee turnover by gender: Female | % | 6.5 | 70 |
Percentage of employee turnover by gender: Male | % | 7.17 | 70 |
Percentage of employee turnover by location: Hong Kong | % | 24.24 | 70 |
Percentage of employee turnover by location: Mainland China | % | 6.89 | 70 |
Percentage of employees turnover (resigned / retired) | % | 7.04 | 70 |
Resigned/retired employees | persons | 283 | 65 |
Retention rate of female employees who returned to work after parental leave that were still employed 12 months after return to work | 96.00% | 76 | |
Retention rate of male employees who returned to work after parental leave that were still employed 12 months after return to work | 97.80% | 76 | |
Return to work rate of female employees who returned to work after parental leave | 94.34% | 76 | |
Return to work rate of male employees who returned to work after parental leave | 97.10% | 76 | |
Staff turnover or retirement as percentage of total workforce | % | 7.04 | 67 |
Total number of employees turnover (resigned / retired) | 283 | 70 | |
Total number of male employees who returned to work after parental leave | 134 | 76 | |
Total number of male employees who returned to work after parental leave that were still employed 12 months after return to work | 89 | 76 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | 2016 | 2017 | Report Pages |
---|---|---|---|---|
Injury rate (IR) – employees | 0.06 | 0.12 | 78, 104 | |
Injury rate (IR) – independent contractors working onsite | 0.26 | 0.27 | 78, 104 | |
Injury rate of contractors | 0.27 | 77 | ||
Injury rate of employees | 0.12 | 77 | ||
Number of work-related injuries – employees | 1 | 5 | 78, 104 | |
Number of work-related injuries – independent contractors working onsite | 5 | 13 | 78, 104 |
Lost days due to work injury.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Absentee days due to work-related injuries | day | 431 | 78 | ||
Absentee days due to work-related injuries – employees (day) | day | 925 | 431 | 104 | |
Maintain injury rate at a level lower than the average rate during the last three years | injury rate | lower than average of last three years | 98 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Indicator | Unit | 2016 | 2017 | Report Pages |
---|---|---|---|---|
Number of OHSAS 18001 certificates | 11 | 22 | 104 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2017 | Report Pages |
---|---|---|---|
Number of execution trainings held | 4 | 73 | |
Number of participants in execution trainings | 1300 | 73 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2017 | Report Pages |
---|---|---|---|
Average training hours per person by employee ranking: General and technical staff | hours | 145 | 73 |
Average training hours per person by employee ranking: Middle-level management | hours | 33 | 73 |
Average training hours per person by employee ranking: Senior management | hours | 28 | 73 |
Average training hours per person by gender: Female | hours | 144 | 73 |
Average training hours per person by gender: Male | hours | 55 | 73 |
Number of suppliers by geographical region.
Indicator | Unit | 2017 | Report Pages |
---|---|---|---|
Number of commercial clients | 80 | 17 | |
Number of government clients | 31 | 17 | |
Number of locations in China | locations | 120 | 6 |
Number of new projects started | projects | 54 | 6 |
Number of overseas markets with presence | countries | 3 | 6 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Number of products and service related complaints received and how they are dealt with | We did not receive any products and service related complaints in 2017 | 114 | |||
Profit attributable to non-controlling interest | HK$'000 | 251710 | 541857 | 103 | |
Solve all valid public complaints | valid public complaints | all | 98 |
Description of quality assurance process and recall procedures.
Indicator | Unit | 2018 | Report Pages |
---|---|---|---|
Achieve zero unscheduled shutdown | unscheduled shutdowns | zero | 98 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2017 | Report Pages |
---|---|---|---|
Direct economic value generated - Other income | HK$'000 | 555232 | 13 |
Direct economic value generated - Other income and gains/(losses), net | HK$'000 | 56936 | 13 |
Economic value distributed - Dividends | HK$'000 | 1075852 | 13 |
Economic value distributed - Staff costs | HK$'000 | 1229145 | 13 |
Economic value retained | HK$'000 | 3920929 | 13 |
Number of provinces and municipalities with presence in China | provinces/municipalities | 18 | 6 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2016 | 2017 | Report Pages |
---|---|---|---|---|
Charitable donations | HK$'000 | 4014 | 24615 | 103 |
Direct economic value generated - Revenue | HK$'000 | 20043116 | 13 | |
Economic value distributed - Charitable donations | HK$'000 | 24165 | 13 | |
Other costs | HK$'000 | 8448038 | 12538315 | 103 |
Other income | HK$'000 | 494916 | 555232 | 103 |
Other income and gains/(losses), net | HK$'000 | -39775 | 56936 | 103 |
Revenue | HK$'000 | 13971024 | 20043116 | 103 |
Taxes | HK$'000 | 303625 | 386921 | 103 |
Total investment amount of new projects | RMB | 19722297000 | 6 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | 2016 | 2017 |
---|---|---|---|
Airborne Particulate Matter (PM) Emissions | tonne | 104 | 118 |
NOₓ Emissions | tonne | 3084 | 3389 |
SOₓ Emissions | tonne | 406 | 439 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2016 | 2017 |
---|---|---|---|
Direct GHG Emissions (Scope 1) | tonne CO2 equivalent | 4948009.68 | 10117526.77 |
Indirect Energy Emissions (Scope 2) | tonne CO2 equivalent | 3644.02 | 4235.45 |
Scope 3 GHG Emissions (Business Travel) | tonne CO2 equivalent | 515.41 | |
Total GHG Emissions | tonne CO2 equivalent | 4911649.7 | 10122277.63 |
Total Other Indirect Energy Emissions (Scope 3) | tonne CO2 equivalent | 515.41 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2016 | 2017 |
---|---|---|---|
Disposal Rate of Hazardous Waste | % | 88 | |
Hazardous Waste Disposed | tonne | 403208.63 | |
Hazardous Waste Landfilling | tonne | 354711.71 | |
Total Hazardous Waste | tonne | 235884.16 | 403208.63 |
Total Hazardous Waste Intensity (By Product Weight) | 0.03 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2016 | 2017 |
---|---|---|---|
Total Non-Hazardous Waste Intensity (By Unit Product) | tonne/tonne | 0.18 | 0.22 |
Description of emissions target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2018 |
---|---|---|
GHG Emissions Reduction Percentage Compared to Last Year | percent per annum | 5 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2016 | 2017 |
---|---|---|---|
Diesel Fuel Consumption | GJ | 28315.26 | 125890.82 |
Energy Consumption Intensity (By Unit Product) | GJ/million kWh | 557.93 | 665.54 |
Natural Gas Consumption | GJ | 86519.33 | 32869.16 |
Renewable Energy Consumption | GJ | 1246716.98 | 2097490.96 |
Total Energy Consumption | GJ | 1379817.57 | 2284480.62 |
Total Non-Renewable Fuel Consumption | GJ | 18186 | 28333.08 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2017 |
---|---|---|
Municipal Water Consumption | tonne | 4336803.03 |
Recycled Water Usage | tonne | 640125.42 |
Surface Water Consumption | tonne | 6233259.08 |
Total Water Withdrawal | tonnes | 49345483.2 |
Water Consumption | tonnes | 49345483.2 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2017 |
---|---|---|
Number of Employees Aged 30-50 | persons | 1423 |
Number of Employees Aged Above 50 | persons | 518 |
Number of Employees Aged Below 30 | persons | 2081 |
Number of Employees in Hong Kong | persons | 33 |
Number of Employees in Hong Kong and Mainland China | persons | 4022 |
Number of Employees in Mainland China | persons | 3989 |
Number of Female Employees | persons | 800 |
Number of General Employees | persons | 3361 |
Number of Male Employees | persons | 3222 |
Number of Middle Management Employees | persons | 428 |
Number of New Employees | persons | 1519 |
Number of New Employees (Above 50) | persons | 12 |
Number of New Employees (Aged 30-50) | persons | 533 |
Number of New Employees (Aged Below 30) | persons | 974 |
Number of New Employees (Female) | persons | 267 |
Number of New Employees (Hong Kong) | persons | 7 |
Number of New Employees (Mainland China) | persons | 1512 |
Number of New Employees (Male) | persons | 1252 |
Number of Senior Management Employees | persons | 233 |
Number of Total Employees | persons | 4022 |
Percentage of New Employees | % | 37.77 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2017 |
---|---|---|
Percentage of Employees still Employed 12 Months after Return to Work | % | 96 |
Percentage of Employees still Employed 12 Months after Return to Work (Female) | % | 96 |
Percentage of Employees still Employed 12 Months after Return to Work (Male) | % | 97.8 |
Turnover Rate of Employees Aged 30-50 | % | 4.1 |
Turnover Rate of Employees Aged Above 50 | % | 3.8 |
Turnover Rate of Employees Aged Below 30 | % | 8.12 |
Turnover Rate of Employees in Hong Kong | % | 24.24 |
Turnover Rate of Employees in Mainland China | % | 6.89 |
Turnover Rate of Female Employees | % | 6.5 |
Turnover Rate of Male Employees | % | 7.17 |
Turnover Rate of Total Employees | % | 7.04 |
Lost days due to work injury.
Standard Indicator | Unit | 2016 | 2017 |
---|---|---|---|
Lost Working Days Due to Work-related Injuries (Employees) | day | 925 | 431 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2017 |
---|---|---|
Average Training Hours (Female) | hours | 144 |
Average Training Hours (General Staff) | hours | 145 |
Average Training Hours (Male) | hours | 55 |
Average Training Hours (Middle Management) | hours | 33 |
Average Training Hours (Senior Management) | hours | 28 |
Average Training Hours per Employee | hours | 126 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2018 |
---|---|---|
Number of Complaints Dealt with | valid public complaints | all |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2017 |
---|---|---|
Total Public Welfare Donations | HK$'000 | 24165 |
Total Social Investment | HK$'000 | 24165 |