2017 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Oxynitride Emission | Ton | 93.03 | 96.58 | 108.13 | 5 |
| Sulfur Dioxide | Ton | 125.56 | 144.28 | 138.44 | 5 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Carbon Dioxide | Ton | 165562.19 | 163145.77 | 183908.2 | 5 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Coal Consumption | 10000 Tons of Standard Coal | 0.0398 | 0.0749 | 0.0827 | 7 |
| Diesel | Ton | 45613.7 | 44003.4 | 50071.22 | 7 |
| Gasoline | Ton | 5865.51 | 5686.19 | 6796.22 | 7 |
| Natural Gas | SCM | 7532460.51 | 6231947.08 | 6853086.48 | 7 |
| Total Electricity Consumption | 10000 Kilowatt hour | 10393.17 | 11358.14 | 13424.96 | 7 |
| Total Energy Consumption | 10000 Tons of Standard Coal | 9.89 | 9.75 | 11.1 | 7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Employees | persons | 27150 | 26693 | 40053 | 10 |
| New Employees | persons | 1698 | 1904 | 3445 | 10 |
| Number of Employees (General employees, age 30 and below) | persons | 11438 | 10 | ||
| Number of Employees (General employees, age 31-40) | persons | 10277 | 10 | ||
| Number of Employees (General employees, age 41-50) | persons | 4677 | 10 | ||
| Number of Employees (General employees, age 51-60) | persons | 1659 | 10 | ||
| Number of Employees (General employees, age 60 and above) | persons | 22 | 10 | ||
| Number of Employees (General employees, bachelor) | persons | 10553 | 10 | ||
| Number of Employees (General employees, college) | persons | 8925 | 10 | ||
| Number of Employees (General employees, graduate) | persons | 967 | 10 | ||
| Number of Employees (General employees, higher than graduate) | persons | 3 | 10 | ||
| Number of Employees (General employees, junior school and below) | persons | 2111 | 10 | ||
| Number of Employees (General employees, technical secondary school/senior high) | persons | 5514 | 10 | ||
| Number of Employees (General employees, total) | persons | 28073 | 10 | ||
| Number of Employees (Persons in charge of company, age 30 and below) | persons | 29 | 10 | ||
| Number of Employees (Persons in charge of company, age 31-40) | persons | 429 | 10 | ||
| Number of Employees (Persons in charge of company, age 41-50) | persons | 710 | 10 | ||
| Number of Employees (Persons in charge of company, age 51-60) | persons | 281 | 10 | ||
| Number of Employees (Persons in charge of company, age 60 and above) | persons | 3 | 10 | ||
| Number of Employees (Persons in charge of company, bachelor) | persons | 736 | 10 | ||
| Number of Employees (Persons in charge of company, college) | persons | 446 | 10 | ||
| Number of Employees (Persons in charge of company, graduate) | persons | 175 | 10 | ||
| Number of Employees (Persons in charge of company, higher than graduate) | persons | 6 | 10 | ||
| Number of Employees (Persons in charge of company, junior school and below) | persons | 3 | 10 | ||
| Number of Employees (Persons in charge of company, technical secondary school/senior high) | persons | 86 | 10 | ||
| Number of Employees (Persons in charge of company, total) | persons | 1452 | 10 | ||
| Number of Employees (Persons in charge of department, age 30 and below) | persons | 202 | 10 | ||
| Number of Employees (Persons in charge of department, age 31-40) | persons | 1737 | 10 | ||
| Number of Employees (Persons in charge of department, age 41-50) | persons | 1348 | 10 | ||
| Number of Employees (Persons in charge of department, age 51-60) | persons | 416 | 10 | ||
| Number of Employees (Persons in charge of department, bachelor) | persons | 1833 | 10 | ||
| Number of Employees (Persons in charge of department, college) | persons | 1262 | 10 | ||
| Number of Employees (Persons in charge of department, graduate) | persons | 207 | 10 | ||
| Number of Employees (Persons in charge of department, higher than graduate) | persons | 4 | 10 | ||
| Number of Employees (Persons in charge of department, junior school and below) | persons | 30 | 10 | ||
| Number of Employees (Persons in charge of department, technical secondary school/senior high) | persons | 367 | 10 | ||
| Number of Employees (Persons in charge of department, total) | persons | 3703 | 10 | ||
| Number of Employees (total) | persons | 33228 | 10 | ||
| Number of Employees (total, age 30 and below) | persons | 11669 | 10 | ||
| Number of Employees (total, age 31-40) | persons | 12443 | 10 | ||
| Number of Employees (total, age 41-50) | persons | 6735 | 10 | ||
| Number of Employees (total, age 51-60) | persons | 2356 | 10 | ||
| Number of Employees (total, age 60 and above) | persons | 25 | 10 | ||
| Number of Employees (total, bachelor) | persons | 13123 | 10 | ||
| Number of Employees (total, by education) | persons | 33228 | 10 | ||
| Number of Employees (total, college) | persons | 10633 | 10 | ||
| Number of Employees (total, graduate) | persons | 1349 | 10 | ||
| Number of Employees (total, higher than graduate) | persons | 13 | 10 | ||
| Number of Employees (total, junior school and below) | persons | 2144 | 10 | ||
| Number of Employees (total, technical secondary school/senior high) | persons | 5967 | 10 | ||
| Number of employees - General employees (Female) | 10912 | 11 | |||
| Number of employees - General employees (Male) | 17161 | 11 | |||
| Number of employees - General employees (Total) | 28073 | 11 | |||
| Number of employees - Persons in charge of company (Female) | 250 | 11 | |||
| Number of employees - Persons in charge of company (Male) | 1202 | 11 | |||
| Number of employees - Persons in charge of company (Total) | 1452 | 11 | |||
| Number of employees - Persons in charge of department (Female) | 1279 | 11 | |||
| Number of employees - Persons in charge of department (Male) | 2424 | 11 | |||
| Number of employees - Persons in charge of department (Total) | 3703 | 11 | |||
| Number of employees - Total | 33228 | 11 | |||
| Number of employees - Total (Female) | 12441 | 11 | |||
| Number of employees - Total (Male) | 20787 | 11 | |||
| Number of employees aged 30 and below | 11669 | 25 | |||
| Number of employees aged 31-40 | 12443 | 25 | |||
| Number of employees aged 41-50 | 6735 | 25 | |||
| Number of employees aged 51-60 | 2356 | 25 | |||
| Number of employees aged above 60 | 25 | 25 | |||
| Number of employees with bachelor education | 13123 | 25 | |||
| Number of employees with college/technical secondary school or senior high school education | 10633 | 25 | |||
| Number of employees with graduate education | 1349 | 25 | |||
| Number of employees with higher than graduate education | 131 | 25 | |||
| Number of employees with junior high school and below education | 5967 | 25 | |||
| Number of employees with other education | 2144 | 25 | |||
| Number of female employees | 12441 | 25 | |||
| Number of general employees | 28073 | 25 | |||
| Number of male employees | 20787 | 25 | |||
| Number of persons in charge of company | 1452 | 25 | |||
| Number of persons in charge of department | 3703 | 25 | |||
| Registered On-the-job Employees | persons | 20653 | 20716 | 33228 | 10 |
| Total number of employees | 40053 | 25 | |||
| Total number of female employees | 7825 | 7788 | 12441 | 11 | |
| Total number of female managers | 1002 | 980 | 1529 | 11 | |
| Total number of male employees | 12828 | 12928 | 20787 | 11 | |
| Total number of male managers | 2292 | 2234 | 3626 | 11 | |
| Total number of new employees | 3445 | 25 | |||
| Total number of registered on-the-job employees | 33228 | 25 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Percentage of training participants for general employees | 307% | 25 | |
| Percentage of training participants for persons in charge of company | 153% | 25 | |
| Percentage of training participants for persons in charge of department | 333% | 25 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Average training hours - General Employees | hours | 63.4 | 14 |
| Average training hours - Persons in charge of company | hours | 16.8 | 14 |
| Average training hours - Persons in charge of department | hours | 33.5 | 14 |
| Average training hours for general employees | hours | 63.4 | 25 |
| Average training hours for persons in charge of company | hours | 16.8 | 25 |
| Average training hours for persons in charge of department | hours | 33.5 | 25 |
| Average training percentage - General Employees | 307% | 14 | |
| Average training percentage - Persons in charge of company | 153% | 14 | |
| Average training percentage - Persons in charge of department | 333% | 14 | |
| Offline training hours (Group total) | hours | 1931300 | 14 |
| Online training courses completed (Group total) | courses | 3065 | 14 |
| Online training hours (Group total) | hours | 11256 | 14 |
Number of suppliers by geographical region.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Total number of qualified suppliers in Mainland China | 21962 | 26 | |
| Total number of qualified suppliers on a global scale | 22096 | 26 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Client satisfaction score for the Group | (10 in full) | 9.4 | 26 | ||||||||
| Proportion of clients expressing the Group has made significant improvements based on suggestions or complaints | % | 74.6 | 26 | ||||||||
| Sinotrans Client Satisfaction Survey Sample Size | 598 | 635 | 18 | ||||||||
| Sinotrans Client Significant Improvements Expressed | % | 77.3 | 74.6 | 18 | |||||||
| Sinotrans Clients Expressing Communication of Improvement Actions | % | 97.7 | 96.8 | 18 | |||||||
| Sinotrans Overall Client Satisfaction 1-7 point | % | 5 | 18 | ||||||||
| Sinotrans Overall Client Satisfaction 10 point | % | 59.2 | 18 | ||||||||
| Sinotrans Overall Client Satisfaction 8 point | % | 12.1 | 18 | ||||||||
| Sinotrans Overall Client Satisfaction 9 point | % | 23.6 | 18 | ||||||||
| Sinotrans Overall Client Satisfaction Average Score | 8.4 | 8.5 | 8.6 | 8.7 | 8.9 | 9.2 | 9.3 | 9.4 | 9.4 | 18 | |
| Sinotrans Overall Client Satisfaction Top 3 Scores (10, 9, 8 point) | % | 80 | 82 | 85 | 85 | 89 | 93.5 | 96 | 96 | 95 | 18 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| NOâ‚“ Emissions | ton | 93.03 | 96.58 | 108.13 |
| SOâ‚“ Emissions | ton | 125.56 | 144.28 | 138.44 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Total GHG Emissions | tons of carbon dioxide equivalent | 183908.2 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Diesel Fuel Consumption | Ton | 45613.7 | 44003.4 | 50071.22 |
| Gasoline Consumption | Ton | 5865.51 | 5686.19 | 6796.22 |
| Natural Gas Consumption | SCM | 7532460.51 | 6231947.08 | 6853086.48 |
| Total Electricity Consumption | 10000 Kilowatt hour | 10393.17 | 11358.14 | 13424.96 |
| Total Energy Consumption | 10000 Tons of Standard Coal | 9.89 | 9.75 | 11.1 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | 13123 | |||
| Number of Below Junior College Employees | 8111 | |||
| Number of Employees Aged 30-50 | 19178 | |||
| Number of Employees Aged Above 50 | 2381 | |||
| Number of Employees Aged Below 30 | 11669 | |||
| Number of Female Employees | 7825 | 7788 | 12441 | |
| Number of General Employees | persons | 28073 | ||
| Number of Male Employees | 12828 | 12928 | 20787 | |
| Number of New Employees | persons | 1698 | 1904 | 3445 |
| Number of Total Employees | persons | 27150 | 26693 | 40053 |
| Percentage of Bachelor's Degree Employees | % | 32.78 | ||
| Percentage of Below Junior College Employees | % | 20.26 | ||
| Percentage of Employees Aged 30-50 | % | 47.91 | ||
| Percentage of Employees Aged Above 50 | % | 5.95 | ||
| Percentage of Employees Aged Below 30 | % | 29.14 | ||
| Percentage of Female Employees | % | 28.82 | 29.18 | 31.07 |
| Percentage of Male Employees | % | 47.27 | 48.43 | 51.91 |
| Percentage of New Employees | % | 6.25 | 7.13 | 8.61 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Number of People Receiving Training on Work Safety | people |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Percentage of Trained General Employees | % | 307 |
| Percentage of Trained Middle Management | % | 333 |
| Percentage of Trained Senior Management | % | 153 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Average Training Hours (General Employees) | hours | 63.4 |
| Total Training Hours | hours | 1942556 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Number of Suppliers in Mainland China | 21962 | |
| Number of Total Suppliers | 22096 |