2017 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Emissions from purchased electricity (Beijing-based Offices of the Group and Some Affiliates) | tCO₂e | 6902.427464 | 31 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Electricity consumption of Group Head Office | kilowatt-hour | 3630469 | 31 |
| Electricity consumption of PICC Health | kilowatt-hour | 320112 | 31 |
| Electricity consumption of PICC Life | kilowatt-hour | 1578212 | 31 |
| Electricity consumption of PICC P&C | kilowatt-hour | 5765499 | 31 |
| Electricity consumption of Zhongsheng International | kilowatt-hour | 118688 | 31 |
| Electricity consumption per capita (Group Head Office) | kilowatt-hour | 1636.75 | 31 |
| Electricity consumption per capita (PICC Health) | kilowatt-hour | 756.79 | 31 |
| Electricity consumption per capita (PICC Life) | kilowatt-hour | 2558.87 | 31 |
| Electricity consumption per capita (PICC P&C) | kilowatt-hour | 2680.92 | 31 |
| Electricity consumption per capita (Zhongsheng International) | kilowatt-hour | 741.8 | 31 |
| Emissions from natural gas consumption (Beijing-based Offices of the Group and Some Affiliates) | tCO₂e | 242.1 | 31 |
| Gas consumption of Group Head Office | m³ | 61579 | 31 |
| Gas consumption of PICC P&C | m³ | 49158 | 31 |
| Gas consumption per capita (Group Head Office) | m³ | 28.55 | 31 |
| Gas consumption per capita (PICC P&C) | m³ | 22.86 | 31 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Environment Risk Examination Services (Green Insurance) | 1241 | 3 | |
| Risk Guarantee (Green Insurance) | RMB100 billion | 10.7 | 3 |
| Risk-Hazards Found (Green Insurance) | 9124 | 3 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Age composition of serving employees: 31-50 | Person | 82675 | 92718 | 104178 | 19 |
| Age composition of serving employees: >50 | Person | 17910 | 18898 | 19519 | 19 |
| Age composition of serving employees: total numbers | Person | 150739 | 172569 | 188229 | 19 |
| Age composition of serving employees: ≤30 | Person | 50154 | 60953 | 64532 | 19 |
| Annual value of new business (PICC Health) | billion RMB | 2.44 | 9 | ||
| Annual value of new business (PICC Life) | billion RMB | 116.7 | 9 | ||
| Ethnic composition of serving employees: Han nationality | 96.14% | 93% | 19 | ||
| Ethnic composition of serving employees: Minority | 3.86% | 7% | 19 | ||
| Gender composition of serving employees: female | Person | 72476 | 85330 | 93865 | 19 |
| Gender composition of serving employees: male | Person | 78263 | 87239 | 94364 | 19 |
| Gender composition of serving employees: total numbers | Person | 150739 | 172569 | 188229 | 19 |
| New recruitment (net increase of serving employees) | Person | 38415 | 33261 | 30911 | 19 |
| Number of Han nationality members on Board of Directors | staff | 13 | 9 | ||
| Number of dispatched employees | Person | 42948 | 32001 | 27133 | 19 |
| Number of female members on Board of Directors | staff | 2 | 9 | ||
| Number of male members on Board of Directors | staff | 11 | 9 | ||
| Number of marketing personnel | Person | 463049 | 646197 | 780585 | 19 |
| Number of members on Board of Directors aged 50 or below | staff | 3 | 9 | ||
| Number of members on Board of Directors aged above 50 | staff | 10 | 9 | ||
| Number of personnel inside office (Group Head Office) | person | 2157 | 31 | ||
| Number of personnel inside office (PICC Health) | person | 423 | 31 | ||
| Number of personnel inside office (PICC Life) | person | 617 | 31 | ||
| Number of personnel inside office (PICC P&C) | person | 2150 | 31 | ||
| Number of personnel inside office (Zhongsheng International) | person | 160 | 31 | ||
| Number of serving employees | Person | 150739 | 172569 | 188229 | 19 |
| Retirement (net increase of serving employees) | Person | 1862 | 1657 | 1892 | 19 |
| Total Assets | RMB100 million | 8564.68 | 9121.49 | 9975.96 | 3 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Layoff (net increase of serving employees) | Person | 317 | 285 | 294 | 19 |
| Others (net increase of serving employees) | Person | 1160 | 1155 | 1516 | 19 |
| Voluntary turnover (net increase of serving employees) | Person | 5220 | 8334 | 11549 | 19 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| ROAE | % | 16.7 | 11.1 | 12.2 | 3 |
| ROI | % | 6.13 | 5.57 | 5.09 | 3 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| E-policy Downloads of PICC Health | policy number | 2023056 | 1369816 | 1931935 | 31 |
| E-policy Downloads of PICC Life | policy number | 23887536 | 8755669 | 8012247 | 31 |
| E-policy Downloads of PICC P&C | policy number | 886114 | 1897443 | 14050866 | 31 |
| EPS | RMB | 0.46 | 0.24 | 0.31 | 3 |
| Life insurance industry average Complaints per 10000 policies | cases/10000 policies | 0.21 | 0.12 | 0.47 | 14 |
| Life insurance industry average Complaints per RMB100 million premiums | cases/RMB100 million | 0.97 | 0.43 | 1.69 | 14 |
| Net Assets | RMB100 million | 875.16 | 970.04 | 1084.41 | 3 |
| P&C insurance Industry average Complaints per 10000 policies | cases/10000 policies | 0.04 | 0.01 | 0.03 | 14 |
| P&C insurance Industry average Complaints per RMB100 million premiums | cases/RMB100 million | 1.75 | 1.08 | 4.65 | 14 |
| PICC Health Complaints per 10000 policies | cases/10000 policies | 0.63 | 0.62 | 1.84 | 14 |
| PICC Health Complaints per RMB100 million premiums | cases/RMB100 million | 0.47 | 0.4 | 3.05 | 14 |
| PICC Life Complaints per 10000 policies | cases/10000 policies | 0.33 | 0.33 | 0.33 | 14 |
| PICC Life Complaints per RMB100 million premiums | cases/RMB100 million | 1.37 | 0.79 | 2.66 | 14 |
| PICC Life Ranking | 45 | 18 | 14 | 14 | |
| PICC P&C Complaints per 10000 policies | cases/10000 policies | 0.23 | 0.02 | 0.08 | 14 |
| PICC P&C Complaints per RMB100 million premiums | cases/RMB100 million | 1.32 | 0.77 | 3.35 | 14 |
| PICC P&C Industry ranking | 42 | 50 | 56 | 14 | |
| Premium income in loss insurance of network payment account capital (2017 PICC P&C) | billion yuan | 86.59 | 16 | ||
| Total Premium Revenue | RMB100 million | 3813.87 | 4284.27 | 4763.47 | 3 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| PICC Health Ranking | 53 | 28 | 11 | 14 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Combined Products Developed for Local Poverty Alleviation (Targeted Poverty Relief) | 26 | 3 | |
| Developing Agricultural Insurance Products (Targeted Poverty Relief) | 63 | 3 | |
| Five-year average premium growth rate of individual insurance (PICC Health) | % | 37.2 | 9 |
| Five-year average premium growth rate of individual insurance (PICC Life) | % | 18.2 | 9 |
| Impoverished Population in JInan County Reduced (Targeted Poverty Relief) | persons | 1833 | 3 |
| Incidence of Poverty in JInan County (Targeted Poverty Relief) | % | 1.71 | 3 |
| Served Enterprises (Green Insurance) | 5726 | 3 | |
| Suggestions Offered in Reducing the Risks (Green Insurance) | 7550 | 3 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Number of hospitals with cooperative relations with PICC Health (by the end of 2017) | 2865 | 16 | |||
| The Group invested in JInan county for poverty relief (Targeted Poverty Relief) | RMB million | 17.76 | 3 | ||
| Total Investment Assets | RMB100 million | 7623.1 | 8072.83 | 8530.1 | 3 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| GHG Emissions from Purchased Electricity | tCO₂e | 6902.427464 |
| Indirect Energy Emissions (Scope 2) | tCO₂e | 6902.427464 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Grid Electricity Consumption | kilowatt-hour | 11325980 |
| Natural Gas Consumption | m³ | 110737 |
| Purchased Electricity | kilowatt-hour | 11325980 |
| Total Direct Energy Consumption | m³ | 110737 |
| Total Electricity Consumption Intensity (By Employee) | kilowatt-hour | 1636.75 |
| Total Indirect Energy Consumption | kilowatt-hour | 11325980 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 82675 | 92718 | 104178 |
| Number of Employees Aged Above 50 | Person | 17910 | 18898 | 19519 |
| Number of Employees Aged Below 30 | Person | 50154 | 60953 | 64532 |
| Number of Female Employees | Person | 72476 | 85330 | 93865 |
| Number of Male Employees | Person | 78263 | 87239 | 94364 |
| Number of New Employees | Person | 38415 | 33261 | 30911 |
| Number of Total Employees | Person | 150739 | 172569 | 188229 |
| Percentage of Employees Aged 30-50 | % | 54.85 | 53.75 | 55.35 |
| Percentage of Employees Aged Above 50 | % | 11.88 | 10.95 | 10.37 |
| Percentage of Employees Aged Below 30 | % | 33.27 | 35.33 | 34.29 |
| Percentage of Female Employees | % | 48.08 | 49.43 | 49.85 |
| Percentage of Male Employees | % | 51.92 | 50.57 | 50.15 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Turnover Rate of Total Employees | Person | 6697 | 9774 | 13359 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Total Number of Customer Complaints | policy number | 23887536 | 1897443 | 8012247 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB million | 17.76 |