2017 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Loan balance on the account 'two-high-and-one excessive' industries | billion Yuan | 17.506 | 24.081 | 28.763 | 10 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Equivalent CO₂ emission reduction (credit card paper saving) | ton | 31.56 | 10 | ||
| Equivalent CO₂ emissions (corporate car fuel) | ton | 119.76 | 108.34 | 113.01 | 10 |
| Equivalent CO₂ emissions (office electricity) | ton | 4207.81 | 3944.58 | 3917.73 | 10 |
| Equivalent CO₂ emissions (office paper) | ton | 0.26 | 0.33 | 0.87 | 10 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Total recycled waste paper | ton | 7.01 | 10 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Total paper consumption saved by credit card (save water consumption by electronic ban statements and online handling of credit cards) | sheet | 6601785 | 10 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Corporate car fuel consumption density | liter/vehicle | 932.71 | 10 | ||
| Office electricity consumption density | kwh/person | 2946.51 | 10 | ||
| Total corporate car fuel consumption (Head Office) | liter | 50411 | 45603 | 47568 | 10 |
| Total office electricity consumption (Head Office) | kwh | 5981245 | 5607079 | 5568913 | 10 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Office water consumption density | ton/person | 20.2 | 10 | ||
| Total office water consumption (Head Office) | ton | 37220 | 32653 | 38186 | 10 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Total office paper consumption (Head Office) | sheet | 54240 | 72000 | 182500 | 10 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Input capital for environmental protection welfare | 10000 Yuan | 45.85 | 102.1 | 39.2 | 10 |
| Number of environmental protection trainings | time | 10 | 3 | 27 | 10 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| International RMB businesses | billion Yuan | 89.5 | 70.7 | 44.9 | 6 |
| Labor contract coverage | 100% | 100% | 100% | 15 | |
| New employees | person | 1865 | 2945 | 2970 | 15 |
| Proportion of female employees | 47.55% | 47.29% | 47.4% | 15 | |
| Return on average equity | 17.03% | 17.34% | 14.64% | 6 | |
| Return on average total assets | % | 0.83 | 0.85 | 0.76 | 6 |
| Social insurance coverage | 100% | 100% | 100% | 15 | |
| Total assets | billion Yuan | 1031650 | 1354855 | 1536752 | 6 |
| Total number of employees | person | 8360 | 11305 | 13214 | 15 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Operating income | billion Yuan | 25130 | 33653 | 34264 | 6 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Number of CSR trainings | time | 1 | 16 | 109 | 15 |
| Number of employees trained | person-time | 125370 | 141629 | 166231 | 15 |
| Number of training sessions for employees | session | 1235 | 1544 | 2165 | 15 |
| Total number of CSR training participants | person | 162 | 1501 | 4368 | 15 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Total training expenditure | 10000 Yuan | 2530.6 | 3690 | 4325.3 | 15 |
Number of suppliers by geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture-related loans | billion Yuan | 65487 | 86992 | 104381 | 6 |
| Balance of national-standard small and micro enterprises loans | billion Yuan | 107415 | 143630 | 182205 | 6 |
| Balance of non-performing loans | billion Yuan | 4233 | 6102 | 7767 | 6 |
| Equity attributable to shareholders of the Bank | billion Yuan | 49657 | 67475 | 88195 | 6 |
| Loan balance for the support of strategic emerging industries | billion Yuan | 13533 | 25455 | 42031 | 6 |
| Loan balance for the support of traditional industries | billion Yuan | 54225 | 73728 | 97516 | 6 |
| Loan balance on government-subsidised housing | billion Yuan | 1066 | 2447 | 1474 | 6 |
| Number of corporate e-banking transactions | 10000 transactions | 217.47 | 340.8 | 678.37 | 10 |
| Ratio of loans for 'two-high-and-one excessive' industries over balance of total loans | / | 5.00% | 5.24% | 4.27% | 10 |
| Ratio of national-standard small and micro enterprises loans in overall balance of loans | 31.03% | 31.23% | 27.06% | 6 | |
| Total loans to national-standard small and micro enterprises | billion Yuan | 211963 | 625471 | 785208 | 6 |
| Year-on-year growth ratio of loans issued in support of strategic emerging industries | 142.72% | 11.28% | 68.09% | 6 | |
| Year-on-year growth ratio of loans issued in support of traditional industries | 19.84% | 22.84% | 58.54% | 6 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Allowance to non-performing loans | 240.83% | 259.33% | 296.94% | 6 | |
| Customer deposits | billion Yuan | 516026 | 736244 | 860619 | 6 |
| Customer satisfaction | 99.52% | 99.61% | 99.81% | 15 | |
| Electronic reconciliation rate of credit card bills | / | 100% | 100% | 100% | 10 |
| Number of e-banking transactions | 10000 transactions | 7316.81 | 10 | ||
| Number of resolved customer complaints | case | 17 | 162 | 114 | 15 |
| Ratio of non-performing loans | 1.23% | 1.33% | 1.15% | 6 | |
| Resolving rate of online customer complaints (problems) | 100% | 100% | 100% | 15 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Number of national-standard small and micro enterprises accounts | accounts | 47160 | 62015 | 71532 | 6 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | 11.04% | 11.79% | 12.21% | 6 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Number of participants in anti-money laundering training | person-time | 8492 | 9477 | 13444 | 15 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Number of beneficiaries from the public welfare projects | person | 5725 | 50858 | 67224 | 15 |
| Number of public welfare activities organized or participating in | time | 22 | 41 | 130 | 10 |
| Public education service input | 10000 Yuan | 36 | 37 | 511 | 15 |
| Ratio of video conferences to total number of meetings held | / | 85% | 79% | 88% | 10 |
| Total number of public education activities for the whole year | time | 11 | 12 | 1063 | 15 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| CSR capital input | 10000 Yuan | 18 | 72.9 | 82 | 15 |
| Number of employees participating in public welfare activities | person-time | 1297 | 3905 | 2049 | 10 |
| Number of participants of public education events | 10000 person-times | 20.5 | 24.3 | 156 | 15 |
| Number of public welfare projects | Project | 51 | 72 | 271 | 15 |
| Overall duration of volunteer work | hour | 2127 | 5632 | 9635 | 15 |
| Total public welfare donation expenditure | 10000 Yuan | 456.42 | 884.8 | 636.19 | 15 |
| Total sum of poverty-aid for the whole year | 10000 Yuan | 128.99 | 134 | 289.1 | 15 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | ton | 119.76 | 108.34 | 113.01 |
| GHG Emissions from Purchased Electricity | ton | 4207.81 | 3944.58 | 3917.73 |
| Indirect Energy Emissions (Scope 2) | ton | 4207.81 | 3944.58 | 3917.73 |
| Mobile Combustion Emissions | ton | 119.76 | 108.34 | 113.01 |
| Scope 3 GHG Emissions (Purchased Goods/Services) | ton | 0.26 | 0.33 | 0.87 |
| Total GHG Emissions | ton | 4327.83 | 4053.25 | 4031.61 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Non-Hazardous Waste Recycled | ton | 7.01 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Fossil Fuel Consumption | liter | 50411 | 45603 | 47568 |
| Grid Electricity Consumption | kwh | 5981245 | 5607079 | 5568913 |
| Purchased Electricity | kwh | 5981245 | 5607079 | 5568913 |
| Total Direct Energy Consumption | liter | 50411 | 45603 | 47568 |
| Total Indirect Energy Consumption | kwh | 5981245 | 5607079 | 5568913 |
| Total Non-Renewable Fuel Consumption | liter | 50411 | 45603 | 47568 |
| Total Purchased Energy | kwh | 5981245 | 5607079 | 5568913 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Water Consumption in Office | ton | 37220 | 32653 | 38186 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | sheet | 54240 | 72000 | 182500 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | 10000 Yuan | 45.85 | 102.1 | 39.2 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Number of New Employees | person | 1865 | 2945 | 2970 |
| Number of Total Employees | person | 8360 | 11305 | 13214 |
| Percentage of Female Employees | % | 47.55 | 47.29 | 47.4 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 852.94 | -29.63 | |
| Number of Complaints Dealt with | case | 17 | 162 | 114 |
| Number of Complaints Resolved on Products and Services | case | 17 | 162 | 114 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Number of Attendance for Anti-corruption Training | person-time | 8492 | 9477 | 13444 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Investment in Targeted Poverty Alleviation | 10000 Yuan | 128.99 | 134 | 289.1 |
| Number of Participations in Volunteer Activities | person-times | 205000 | 243000 | 1560000 |
| Total Public Welfare Donations | 10000 Yuan | 456.42 | 884.8 | 636.19 |
| Total Social Investment | 10000 Yuan | 18 | 72.9 | 82 |
| Total Volunteer Service Hours | hour | 2127 | 5632 | 9635 |