ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2017
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Nitrogen Oxides (air emissions from delivery trucks and vehicles, in grams) | g | Data not available | 461723 | 6 |
| Nitrogen Oxides emissions | g | 461723 | 15 | |
| Particulate Matter (air emissions from delivery trucks and vehicles, in grams) | g | Data not available | 31689 | 6 |
| Particulate Matter emissions | g | 31689 | 15 | |
| Sulphur Oxides (air emissions from delivery trucks and vehicles, in grams) | g | Data not available | 709 | 6 |
| Sulphur Oxides emissions | g | 709 | 15 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015-2016 | 2016 | 2016-2017 | 2017 | Report Pages |
|---|---|---|---|---|---|---|
| Air travel by staff (in km) | km | 539317 | 538830 | 5 | ||
| Air travel by staff (in tCO2e) | tCO2e | 78 | 50 | 5 | ||
| Air travel by staff intensity per HK$1m revenue (in km) | km | 316.7 | 330.2 | 5 | ||
| Air travel by staff intensity per HK$1m revenue (in tCO2e) | tCO2e | 0.046 | 0.031 | 5 | ||
| Electricity consumed (in tCO2e) | tCO2e | 13601 | 13734 | 5 | ||
| Electricity consumed intensity per HK$1m revenue (in tCO2e) | tCO2e | 7.99 | 8.42 | 5 | ||
| Fuel consumed (in tCO2e) | tCO2e | 115 | 115 | 5 | ||
| Fuel consumed intensity per HK$1m revenue (in tCO2e) | tCO2e | 0.068 | 0.07 | 5 | ||
| Greenhouse gas emissions (total) | tCO2e | 13857 | 13880 | 15 | ||
| Greenhouse gas emissions intensity | tCO2e/HKS1m revenue | 8.14 | 8.5 | 15 | ||
| Greenhouse gas emissions intensity (Melbourne commercial investment properties) | tCO2e per square meter of net lettable area | 0.11 | 0.097 | 7 | ||
| Paper consumed (in tCO2e) | tCO2e | 68 | 68 | 5 | ||
| Paper waste disposal (in tCO2e) | tCO2e | 52 | -33 | 5 | ||
| Total greenhouse gas emissions (Melbourne commercial investment properties) | kg CO2e | 6033 | 4930 | 7 | ||
| Total greenhouse gas emissions (in tCO2e) | tCO2e | 13857 | 13880 | 5 | ||
| Total greenhouse gas emissions intensity per HK$1m revenue (in tCO2e) | tCO2e | 8.14 | 8.5 | 5 | ||
| Water usage (in tCO2e) | tCO2e | 11 | 14 | 5 | ||
| Water usage intensity per HK$1m revenue (in tCO2e) | tCO2e | 0.00643 | 0.00858 | 5 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Total hazardous waste produced | Not applicable | Not applicable | 15 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Paper consumed (in tonnes) | tonnes | 14.2 | 14.1 | 5 |
| Paper waste disposal (in tonnes) | tonnes | 10.8 | -7 | 5 |
| Paper waste disposal (non-hazardous waste produced) | tonnes | 10.8 | -7 | 15 |
| Paper waste disposal intensity per HK$1m revenue (in tCO2e) | tCO2e | 0.03 | -0.02 | 5 |
| Paper waste disposal intensity per HK$1m revenue (in tonnes) | tonnes | 0.006 | -0.004 | 5 |
| Shopping bag consumption intensity per HK$1m revenue (department stores operation) | pieces per HK$1m revenue | 1.78 | 1.83 | 7 |
| Shopping bags consumed (department stores operation) | thousand pieces | 2289 | 2213 | 7 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Greenhouse gas avoided by recycling waste paper (in tCO2e) | tCO2e | 16 | 101 | 5 |
| Greenhouse gas avoided by recycling waste paper (in tonnes) | tonnes | 3.4 | 21.1 | 5 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Electrical appliances/accessories for recycling (empty toner cartridges) | pieces | 222 | 15 | |
| Electrical appliances/accessories for recycling (point-of-sale hardware) | pieces | 362 | 15 | |
| Paper waste disposal intensity (non-hazardous waste) | tonne/HKS1m revenue | 0.006 | -0.004 | 15 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2016-2017 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Electricity consumed (in Mwh) | Mwh | 20896 | 21063 | 5 | |
| Electricity consumed intensity per HK$1m revenue (in Mwh) | Mwh | 12.27 | 12.91 | 5 | |
| Electricity consumption (total) | Mwh | 20896 | 21063 | 16 | |
| Electricity consumption intensity | Mwh/HKS1m revenue | 12.27 | 12.91 | 16 | |
| Fuel consumed (in litres) | litres | 44855 | 44740 | 5 | |
| Fuel consumed intensity per HK$1m revenue (in litres) | litres | 26.3 | 27.4 | 5 | |
| Fuel consumption (total) | litres | 44855 | 44740 | 16 | |
| Fuel consumption intensity | litres/HKS1m revenue | 26.3 | 27.4 | 16 | |
| NABERS rating for Melbourne commercial investment properties (energy and greenhouse gas emissions) | stars | 4 | 7 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Water consumption (total) | m3 | 18902 | 24013 | 16 |
| Water consumption intensity | m3/HKS1m revenue | 11.1 | 14.71 | 16 |
| Water usage (in m3) | m3 | 18902 | 24013 | 5 |
| Water usage intensity per HK$1m revenue (in m3) | m3 | 11.1 | 14.71 | 5 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Total packaging material used - Shopping bags (Department stores operation only) | 000 pieces | 2289 | 2213 | 16 |
| Total packaging material used per revenue - Shopping bags (Department stores operation only) | pieces/HKS1m revenue | 1.78 | 1.83 | 16 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Total number of employees (permanent staff versus temporary and part-time staff) employed by the Group’s department stores operation and property investments operation in Hong Kong | employees | 762 | 804 | 19 |
| Total number of permanent staff employed by the Group’s department stores operation and property investments operation in Hong Kong | employees | 704 | 734 | 19 |
| Total number of temporary and part-time staff employed by the Group’s department stores operation and property investments operation in Hong Kong | employees | 58 | 70 | 19 |
| Total workforce by age group - 31–40 | % | 14% | 13% | 17 |
| Total workforce by age group - 41–50 | % | 31% | 29% | 17 |
| Total workforce by age group - 51–60 | % | 45% | 47% | 17 |
| Total workforce by age group - 60 above | % | 2% | 3% | 17 |
| Total workforce by age group - Below 31 | % | 8% | 8% | 17 |
| Total workforce by employment type - Permanent | % | 90% | 90% | 17 |
| Total workforce by employment type - Temporary & part-time | % | 10% | 10% | 17 |
| Total workforce by gender - All staff - Female | % | 75% | 74% | 17 |
| Total workforce by gender - All staff - Male | % | 25% | 26% | 17 |
| Total workforce by gender - Corporate manager - Female | % | 47% | 40% | 17 |
| Total workforce by gender - Corporate manager - Male | % | 53% | 60% | 17 |
| Total workforce by geographical region - China | % | 1% | 1% | 17 |
| Total workforce by geographical region - Hong Kong | % | 99% | 99% | 17 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age group - 31–40 | % | 1.47 | 2.08 | 17 |
| Employee turnover rate by age group - 41–50 | % | 2.27 | 1.53 | 17 |
| Employee turnover rate by age group - 51–60 | % | 2.14 | 3.92 | 17 |
| Employee turnover rate by age group - Below 31 | % | 1.6 | 1.38 | 17 |
| Employee turnover rate by gender - Female | % | 6.01 | 7.1 | 17 |
| Employee turnover rate by gender - Male | % | 1.47 | 1.81 | 17 |
| Employee turnover rate by geographical region - Hong Kong | % | 7.48 | 8.91 | 17 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Number and rate of work-related fatalities | Nil | Nil | 18 |
Lost days due to work injury.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Lost days due to work injury (cases) | cases | 30 | 30 | 18 |
| Lost days due to work injury (lost days) | lost days | 595 | 219 | 18 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained by employee category (Corporate manager) | 4.8% | 1.4% | 18 | |
| Percentage of employees trained by employee category (General staff) | 73.9% | 79.8% | 18 | |
| Percentage of employees trained by employee category (Temporary & part-time) | 21.3% | 18.8% | 18 | |
| Percentage of employees trained by gender (Female) | 77% | 84% | 18 | |
| Percentage of employees trained by gender (Male) | 23% | 16% | 18 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee by employee category (external training) - All levels | hours | 1.32 | 0.83 | 18 |
| Average training hours completed per employee by employee category (external training) - Corporate manager | hours | 12.32 | 11.53 | 18 |
| Average training hours completed per employee by employee category (external training) - General staff | hours | 1.13 | 0.61 | 18 |
| Average training hours completed per employee by employee category (internal training) - Frontline staff (Frontline staff of department stores operation only) | hours | 3.1 | 8 | 18 |
| Average training hours completed per employee by gender (Female) | hours | 2.99 | 6.2 | 18 |
| Average training hours completed per employee by gender (Male) | hours | 5.33 | 4.92 | 18 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| KPI B6.1 Percentage of total products sold or shipped subject to recalls for safety and health reasons (Department stores operation only) | incidents | 9 | 3 | 20 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| KPI B6.2 Number of products and service related complaints received and how they are dealt with (Department stores operation only) | cases, 100% settled | 100 | 73 | 20 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| KPI B7.1 Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and outcomes of the cases | Nil | Nil | 20 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | g | 31689 |
| NOâ‚“ Emissions | g | 461723 |
| SOâ‚“ Emissions | g | 709 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015-2016 | 2016 | 2016-2017 | 2017 |
|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 115 | 115 | ||
| GHG Emissions from Purchased Electricity | tCO2e | 13601 | 13734 | ||
| Scope 3 GHG Emissions (Business Travel) | tCO2e | 78 | 50 | ||
| Total GHG Emissions | tCO2e | 6.033 | 13857 | 4.93 | 13880 |
| Total GHG Emissions Intensity (By Area) | tCO2e per square meter of net lettable area | 0.11 | 0.097 | ||
| Total GHG Emissions Intensity (By Revenue) | tCO2e/HKS1m revenue | 8.14 | 8.5 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Total Hazardous Waste | Not applicable | Not applicable |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 10.8 | -7 |
| Paper Waste | tonnes | 10.8 | -7 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tonnes | 0.006 | -0.004 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| GHG Emissions Reduction Compared to Last Year | tCO2e | 16 | 101 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Compared to Last Year (By Revenue) | tonne/HKS1m revenue | -0.01 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Direct Energy Intensity (By Revenue) | litres/HKS1m revenue | 26.3 | 27.4 |
| Grid Electricity Consumption | Mwh | 20896 | 21063 |
| Grid Purchased Electricity Intensity (By Revenue) | Mwh/HKS1m revenue | 12.27 | 12.91 |
| Purchased Electricity | Mwh | 20896 | 21063 |
| Purchased Electricity Intensity (By Revenue) | Mwh/HKS1m revenue | 12.27 | 12.91 |
| Total Direct Energy Consumption | litres | 44855 | 44740 |
| Total Electricity Consumption Intensity (By Revenue) | Mwh/HKS1m revenue | 12.27 | 12.91 |
| Total Indirect Energy Consumption | Mwh | 20896 | 21063 |
| Total Non-Renewable Fuel Consumption | litres | 44855 | 44740 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Water Consumption | m3 | 18902 | 24013 |
| Water Consumption Intensity (By Revenue) | m3/HKS1m revenue | 11.1 | 14.71 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Packaging Material Intensity (By Revenue) | pieces/HKS1m revenue | 1.78 | 1.83 |
| Packaging Materials Consumed | pieces | 2289000 | 2213000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Number of Full-time Employees | employees | 704 | 734 |
| Number of Part-time Employees | employees | 58 | 70 |
| Number of Total Employees | employees | 762 | 804 |
| Percentage of Employees Aged 30-50 | % | 45 | 42 |
| Percentage of Employees Aged Above 50 | % | 47 | 50 |
| Percentage of Employees Aged Below 30 | % | 8 | 8 |
| Percentage of Employees in Hong Kong | % | 99 | 99 |
| Percentage of Employees in Mainland China | % | 1 | 1 |
| Percentage of Female Employees | % | 75 | 74 |
| Percentage of Full-time Employees | % | 90 | 90 |
| Percentage of Male Employees | % | 25 | 26 |
| Percentage of Part-time Employees | % | 10 | 10 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 5.87 | 3.61 |
| Turnover Rate of Employees Aged Above 50 | % | 2.14 | 3.92 |
| Turnover Rate of Employees Aged Below 30 | % | 1.6 | 1.38 |
| Turnover Rate of Employees in Hong Kong | % | 7.48 | 8.91 |
| Turnover Rate of Female Employees | % | 6.01 | 7.1 |
| Turnover Rate of Male Employees | % | 1.47 | 1.81 |
Lost days due to work injury.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | lost days | 595 | 219 |
| Number of Work-related Injuries | cases | 30 | 30 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 77 | 84 |
| Percentage of Trained Male Employees | % | 23 | 16 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 2.99 | 6.2 |
| Average Training Hours (General Staff) | hours | 1.13 | 0.61 |
| Average Training Hours (Male) | hours | 5.33 | 4.92 |
| Average Training Hours per Employee | hours | 1.32 | 0.83 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Number of Recalled Products for Safety and Health Reasons | incidents | 9 | 3 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Complaints Handling Rate | percent | 100 | 100 |
| Number of Complaints Dealt with | cases | 100 | 73 |
| Number of Products and Service Related Complaints | cases | 100 | 73 |