2017 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Electricity intensity (per employee) | kWh/employee | 532 | 8 |
| Total Electricity Usage | kWh | 775766 | 8 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Gold Award for the Best Contact Centre Manager (Above 100 Seats Category) from Contact Centre Association of Malaysia | award | 1 | 6 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Bronze Award for the Best Outsourced Contact Centre (Under 100 Seats Category) from Contact Centre Association of Malaysia | award | 1 | 6 |
| Merit Award for the Best Outsourced Contact Centre (Above 100 Seats Category) from Contact Centre Association of Malaysia | award | 1 | 6 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Total GHG Emissions | CO2/Metric Tons |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Purchased Electricity | kWh | 775766 |
| Purchased Electricity Intensity (By Employee) | kWh/employee | 532 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Female Employees | Number of People |
| Number of Male Employees | Number of People |
| Number of Total Employees | Number of People |
| Percentage of Female Employees | Percent |
| Percentage of Male Employees | Percent |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Total Employees | % |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Average Training Hours per Employee | hours |