Sustainability Report 2017
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Nitrogen Oxides (NOx) | Tonnes | 149.8 | 123.7 | 103 | |||
| Nitrogen Oxides (NOₓ) - Daily average in kg [Kg per million MJ of town gas] | kg (3.84 per million MJ), kg (4.00 per million MJ), kg (4.02 per million MJ), kg (4.59 per million MJ) | 353 | 310 | 292 | 314 | 311 | 101 |
| Non-compliance with environmental laws and regulations | Towngas received no fines or non-monetary sanctions for incidences of non-compliance. | 109 | |||||
| Respirable Suspended Particulates (PM10) | Tonnes | 0.27 | 0.31 | 103 | |||
| Sulphur Dioxides (SO2) | Tonnes | 98.4 | 89.2 | 103 | |||
| Sulphur Oxides (SOₓ) - Daily average in kg [Kg per million MJ of town gas] | kg (0.02 per million MJ) | 1.2 | 1.4 | 1.3 | 1.4 | 1.9 | 101 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2005 | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Annual carbon savings from Eighth Carbon Reduction Competition (mainland China) | tonnes | 140400 | 38 | |||||
| CO2 emissions per unit of town gas in Hong Kong | kg CO2e per gas unit | 0.767 | 0.592 | 39 | ||||
| Carbon Dioxide (CO₂) - Daily average in metric tonnes [Metric tonnes per million MJ of town gas] | metric tonnes (11.55 per million MJ), metric tonnes (11.64 per million MJ), metric tonnes (11.70 per million MJ), metric tonnes (11.82 per million MJ), metric tonnes (12.09 per million MJ) | 931 | 904 | 898 | 907 | 915 | 101 | |
| Greenhouse gases (GHG) | Tonnes CO2e | 1085000 | 1025000 | 1303000 | 1256000 | 1274000 | 103 | |
| Greenhouse gases (Production equipment) | tonnes CO₂e | 364800 | 355880 | 355428 | 356871 | 358417 | 101 | |
| Landfill Gas Utilisation - Estimated GHG Reduction (Tseung Kwan O, Hong Kong) | tCO2e/year | 56000 | 36 | |||||
| Reduction in GHG emissions from gas production in Hong Kong compared with 2005 | reduction | 23% | 31 | |||||
| Scope 1: Direct GHG Emissions (tonnes CO2e) | tonnes CO2e | 801000 | 725000 | 925000 | 857000 | 851000 | 38 | |
| Scope 2: Energy-Related Indirect GHG Emissions (tonnes CO2e) | tonnes CO2e | 284000 | 300000 | 378000 | 399000 | 423000 | 38 | |
| Total greenhouse gas (GHG) emissions | tonnes of carbon dioxide equivalent (tCO2e) | 1274000 | 31 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Chemical waste generated - Daily average in kg [kg per million MJ of town gas] | kg (0.64 per million MJ), kg (1.07 per million MJ), kg (1.94 per million MJ), kg (2.10 per million MJ), kg (2.50 per million MJ) | 150 | 83 | 49 | 167 | 193 | 101 |
| Hazardous waste (Liquid) | Litres | 28600 | 92857 | 103 | |||
| Hazardous waste (Solid) | Tonnes | 1134 | 1026 | 103 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Non-hazardous waste (Liquid) | Litres | 65677 | 69999 | 103 | |||
| Non-hazardous waste (Solid) | Tonnes | 220180 | 202047 | 103 | |||
| Non-hazardous waste landfilled | tonnes | 126.7 | 129.5 | 123.6 | 150.4 | 176.9 | 101 |
| Non-hazardous waste recycled | tonnes | N/A | N/A | 210 | 125.7 | 199.4 | 101 |
| PE pipe recycled | Tonnes | 12.6 | 17.8 | 23.6 | 30.9 | 24.8 | 102 |
| Scrap metal recycled – from construction and maintenance of plant and pipelines | Tonnes | 28 | 23 | 77 | 34 | 92 | 102 |
| Scrap metal recycled – old gas appliances | Tonnes | 1278 | 1229 | 1265 | 1218 | 1803 | 102 |
| Spent catalyst collected for metal recovery | tonnes | 39.7 | 23.6 | 11.7 | 18.5 | 11.4 | 101 |
| Volume and disposal of formation or produced water (Hong Kong operation) | Our Hong Kong operation does not involve formation or produced water. | 109 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | 2020 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Agricultural Waste to Green Chemicals and Paper Pulp - Estimated GHG Reduction (Hubei Province, PRC) | tCO2e/year | 278000 | 36 | |||||
| CO2 emissions per unit of town gas in Hong Kong (reduction target compared with 2005 baseline) | -30% | 39 | ||||||
| CO₂ reduction equivalent to electricity saved (Towngas Headquarters and Ma Tau Kok office) | tonnes CO₂e | 3376 | 3613 | 3803 | 3873 | 3904 | 101 | |
| Hydro-treated Vegetable Oil (Waste to Energy) - Estimated GHG Reduction (Zhangjiagang, Jiangsu Province, PRC) | tCO2e/year | 350000 | 36 | |||||
| Kitchen Waste Processing (Waste to Energy) - Estimated GHG Reduction (Suzhou, Jiangsu Province, PRC) | tCO2e/year | 16000 | 36 | |||||
| Projects received from operations in Hong Kong and mainland China for carbon reduction competition | projects | 15 | 31 | |||||
| Tonnes of carbon emissions reduced by heat recovery system at Tai Po Plant | tonnes | 2700 | 31 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Agricultural Waste to Green Chemicals and Paper Pulp - Amount and ratio of the Green Bond allocated (Hubei Province, PRC) | HK$ million | 51.4 | 36 | ||||
| Amount of drilling waste (drill mud and cuttings) and strategies for treatment and disposal (Hong Kong operation) | Our Hong Kong operation does not involve drilling waste. | 109 | |||||
| Kitchen Waste Processing (Waste to Energy) - Amount and ratio of the Green Bond allocated (Suzhou, Jiangsu Province, PRC) | HK$ million | 47 | 36 | ||||
| Kitchen Waste Processing (Waste to Energy) - Estimated Project Cost (Suzhou, Jiangsu Province, PRC) | RMB million | 220 | 36 | ||||
| Metal chemical drums reused | number | 90 | 15 | 18 | 41 | 59 | 101 |
| Plastic chemical drums reused | number | 914 | 1030 | 1927 | 1021 | 649 | 101 |
| Spent lube oil recycled | tonnes | 46.7 | 25.2 | 13.2 | 45.6 | 44.8 | 101 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Diesel (Gas Production Process) | GJ | 1304 | 1458 | 1452 | 1365 | 1373 | 100 |
| Diesel (Vehicle Fleet) | GJ | 7003 | 8144 | 9420 | 10172 | 11316 | 100 |
| Diesel consumption | GJ | 82204 | 71848 | 103 | |||
| Electricity (Gas Production Process) | GJ | 132257 | 141937 | 145797 | 150251 | 137142 | 100 |
| Electricity (Towngas Headquarters) | GJ | 22934 | 21696 | 21277 | 21383 | 20921 | 100 |
| Electricity consumption | GJ | 1567187 | 1600126 | 103 | |||
| LNG refilling stations in mainland China | stations | 54 | 39 | ||||
| Landfill Gas Utilisation - Amount and ratio of the Green Bond allocated (Tseung Kwan O, Hong Kong) | HK$ million | 180 | 36 | ||||
| Landfill Gas Utilisation - Estimated Project Cost (Tseung Kwan O, Hong Kong) | HK$ million | 350 | 36 | ||||
| Naphtha (Gas Production Process) | GJ | 785476 | 602016 | 598935 | 616538 | 628760 | 100 |
| Natural Gas consumption | GJ | 465110 | 324522 | 103 | |||
| Natural gas (Gas Production Process) | GJ | 4862842 | 4973358 | 4934059 | 5069673 | 5033398 | 100 |
| Other energy consumption | GJ | 9737518 | 9104091 | 103 | |||
| Reduction in electrical power consumption at Towngas Headquarters compared with 2016 | reduction | 2% | 31 | ||||
| Synthetic natural gas and landfill gas (Gas Production Process) | GJ | 519401 | 527790 | 550926 | 481963 | 584126 | 100 |
| Town gas (Gas Production Process) | GJ | 168868 | 164020 | 156196 | 168086 | 160011 | 100 |
| Town gas (Towngas Headquarters) | GJ | 1586 | 1353 | 1477 | 2217 | 2020 | 100 |
| Unleaded petrol (Vehicle Fleet) | GJ | 17569 | 17254 | 15662 | 14518 | 12679 | 100 |
| Unleaded petrol consumption | GJ | 68430 | 74936 | 103 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Effluent water saved (Gas production) | Cubic metres | 127379 | 121504 | 112159 | 118187 | 117090 | 100 |
| Reduction in water consumption at Towngas Headquarters compared with 2016 | reduction | 1% | 31 | ||||
| Total wastewater discharged - Daily average in cubic metres [Cubic metres per million MJ of town gas] | cubic metres (3.77 per million MJ), cubic metres (3.97 per million MJ), cubic metres (4.10 per million MJ), cubic metres (4.2 per million MJ) | 323 | 307 | 287 | 321 | 319 | 101 |
| Treated wastewater discharged to marine water bodies - Daily average | cubic metres | N/A | N/A | 47 | 79 | 62 | 101 |
| Wastewater discharged to sewage | Cubic metres | 2088830 | 1847850 | 103 | |||
| Wastewater discharged to sewage - Daily average | cubic metres | N/A | N/A | 239 | 241 | 258 | 101 |
| Water (Gas Production Process) | Cubic metres | 1058641 | 1041582 | 1091897 | 1162611 | 1094363 | 100 |
| Water (Towngas Headquarters) | Cubic metres | 14006 | 16735 | 15791 | 15631 | 15411 | 100 |
| Water consumption | Cubic metres | 3731565 | 4078327 | 103 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Electricity saved (Towngas Headquarters and Ma Tau Kok office) | GJ | 17396 | 18581 | 19557 | 19919 | 20080 | 100 |
| Grid electricity saved through PV Panels | GJ | 312 | 313 | 312 | 311 | 313 | 100 |
| Hydro-treated Vegetable Oil (Waste to Energy) - Amount and ratio of the Green Bond allocated (Zhangjiagang, Jiangsu Province, PRC) | HK$ million | 456 | 36 | ||||
| Hydro-treated Vegetable Oil (Waste to Energy) - Estimated Project Cost (Zhangjiagang, Jiangsu Province, PRC) | RMB million | 610 | 36 | ||||
| Naphtha saved (Gas production) | GJ | 477459 | 492844 | 519160 | 449349 | 552251 | 100 |
| Town gas saved (Gas production) | GJ | 41942 | 34945 | 31766 | 32614 | 31875 | 100 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Amount of raw water collected by the rainwater harvesting system (Tai Po Plant) | Cubic metres | N/A | N/A | 3663 | 4125 | 3805 | 100 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Carton (Packaging Material Use) | Tonnes | 798 | 824 | 866 | 822 | 889 | 100 |
| Gas appliances polyfoam packaging materials avoided | Tonnes | 1.31 | 1.29 | 1.56 | 1.56 | 1.46 | 102 |
| Plastic (Packaging Material Use) | Tonnes | 1 | 1 | 1 | 0.9 | 0.7 | 100 |
| Wood (Packaging Material Use) | Tonnes | 23 | 24 | 25 | 29 | 18 | 100 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Agricultural Waste to Green Chemicals and Paper Pulp - Estimated Project Cost (Hubei Province, PRC) | RMB million | 170 | 36 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Employees | Number | 42294 | 44257 | 45292 | 46803 | 46772 | 104 |
| Employees aged 26-35 | Number | 16468 | 16527 | 104 | |||
| Employees aged 36-45 | Number | 13964 | 14249 | 104 | |||
| Employees aged 46-55 | Number | 9961 | 10124 | 104 | |||
| Employees aged <26 | Number | 4656 | 4114 | 104 | |||
| Employees aged >=56 | Number | 1740 | 1744 | 104 | |||
| Female employees | Number | 14844 | 15372 | 104 | |||
| Full-time employees | Number | 46789 | 46758 | 104 | |||
| General staff employees | Number | 41375 | 41281 | 104 | |||
| Male employees | Number | 31945 | 31386 | 104 | |||
| Middle management employees | Number | 4485 | 4506 | 104 | |||
| New Recruitment - Age group 26-35 | Number | 70 | 73 | 64 | 71 | 74 | 99 |
| New Recruitment - Age group 36-45 | Number | 22 | 37 | 36 | 34 | 42 | 99 |
| New Recruitment - Age group 46-55 | Number | 26 | 25 | 21 | 22 | 15 | 99 |
| New Recruitment - Age group <26 | Number | 50 | 37 | 48 | 56 | 53 | 99 |
| New Recruitment - Age group >=56 | Number | 6 | 10 | 34 | 17 | 14 | 99 |
| New Recruitment - Female | Number | 63 | 42 | 58 | 56 | 50 | 99 |
| New Recruitment - Male | Number | 111 | 140 | 145 | 144 | 148 | 99 |
| New Recruitment - Total | Number | 174 | 182 | 203 | 200 | 198 | 99 |
| New recruitment by gender - Female | Number | 501 | 286 | 104 | |||
| New recruitment by gender - Male | Number | 1352 | 910 | 104 | |||
| New recruitment total | Number | 1853 | 1196 | 104 | |||
| Number of employees by age group 26-35 | Number | N/A | N/A | N/A | 766 | 513 | 105 |
| Number of employees by age group 36-45 | Number | N/A | N/A | N/A | 465 | 285 | 105 |
| Number of employees by age group 46-55 | Number | N/A | N/A | N/A | 260 | 155 | 105 |
| Number of employees by age group <26 | Number | N/A | N/A | N/A | 320 | 216 | 105 |
| Number of employees by age group >=56 | Number | N/A | N/A | N/A | 42 | 27 | 105 |
| Part-time employees | Number | 14 | 14 | 104 | |||
| Ratio of Male to Female – General staff | Ratio | 3.9 | 4 | 4.3 | 4.3 | 4.4 | 98 |
| Ratio of Male to Female – Middle management | Ratio | 3.7 | 3.6 | 3.3 | 3.2 | 3 | 98 |
| Ratio of Male to Female – Senior management | Ratio | 3.5 | 3.5 | 3.2 | 3.4 | 3.4 | 98 |
| Ratios of standard entry level wage by gender compared to local minimum wage | all standard entry level wages fulfilled the regulatory requirement | 107 | |||||
| Senior management employees | Number | 929 | 971 | 104 | |||
| Total Headcount - All Hong Kong staff - Full-time | Number | 2310 | 2331 | 2380 | 2392 | 2388 | 98 |
| Total Headcount - All Hong Kong staff - Part-time | Number | 61 | 79 | 110 | 116 | 94 | 98 |
| Total Headcount - Hong Kong gas business | Number | 1966 | 1972 | 1999 | 2019 | 2022 | 98 |
| Total Headcount by age group - 26–35 | Number | 364 | 388 | 385 | 372 | 395 | 98 |
| Total Headcount by age group - 36–45 | Number | 563 | 499 | 491 | 487 | 475 | 98 |
| Total Headcount by age group - 46–55 | Number | 915 | 947 | 940 | 909 | 861 | 98 |
| Total Headcount by age group - <26 | Number | 116 | 106 | 118 | 126 | 123 | 98 |
| Total Headcount by age group - >=56 | Number | 352 | 391 | 446 | 498 | 534 | 98 |
| Total Headcount by employee category - General staff | Number | 1341 | 1333 | 1321 | 1322 | 1309 | 98 |
| Total Headcount by employee category - Middle management | Number | 744 | 768 | 820 | 831 | 843 | 98 |
| Total Headcount by employee category - Senior management | Number | 225 | 230 | 239 | 239 | 236 | 98 |
| Total Headcount by gender - Female | Number | 485 | 484 | 498 | 505 | 511 | 98 |
| Total Headcount by gender - Male | Number | 1825 | 1847 | 1882 | 1887 | 1877 | 98 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average turnover by age group - 26–35 | % | 10.4 | 18.6 | 14 | 14.8 | 13 | 98 |
| Average turnover by age group - 36–45 | % | 4.5 | 6.6 | 3.6 | 6.1 | 7.1 | 98 |
| Average turnover by age group - 46–55 | % | 2.7 | 3.4 | 2.4 | 3.4 | 2.6 | 98 |
| Average turnover by age group - <26 | % | 33.8 | 22.5 | 26.8 | 21.3 | 19.3 | 98 |
| Average turnover by age group - >=56 | % | 3.6 | 3.2 | 2.9 | 3.4 | 4.1 | 98 |
| Average turnover by gender - Female | % | 11.4 | 10.9 | 9.4 | 9 | 9.3 | 98 |
| Average turnover by gender - Male | % | 4.6 | 6.6 | 4.9 | 6 | 5.6 | 98 |
| Average turnover of workforce | % | 2.3 | 4.1 | 104 | |||
| Average turnover of workforce (Hong Kong gas business) | % | 5.1 | 6.4 | 4.8 | 5.8 | 5.7 | 98 |
| Average turnover of workforce (all Hong Kong staff) | % | 6 | 7.5 | 5.8 | 6.7 | 6.4 | 98 |
| Turnover rate by age group 26-35 | % | 2.7 | 6.4 | 104 | |||
| Turnover rate by age group 36-45 | % | 1.9 | 2.5 | 104 | |||
| Turnover rate by age group 46-55 | % | 1.7 | 2.3 | 104 | |||
| Turnover rate by age group <26 | % | 3.5 | 4.6 | 104 | |||
| Turnover rate by age group >=56 | % | 1.8 | 3.5 | 104 | |||
| Turnover rate by gender - Female | % | 1.9 | 2.8 | 104 | |||
| Turnover rate by gender - Male | % | 2.5 | 4.7 | 104 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Accident Frequency Rate (Hong Kong) | 0.24 | 0.22 | 0.29 | 0.19 | 0.15 | 55 | |
| Accident Incidence Rate (Hong Kong) | 4.9 | 4.4 | 5.3 | 4.1 | 3.4 | 55 | |
| Accident incidence rate | Number of reportable accidents per 1000 employees | 4.9 | 4.4 | 5.3 | 4.1 | 3.4 | 97 |
| Accidents – all industrial injuries | Number | 15 | 14 | 19 | 13 | 10 | 97 |
| Fatal Accidents (Hong Kong) | 1 | 55 | |||||
| Fatal accidents | Number | 1 | 1 | 2 | 2* | 97, 103 | |
| Number of Accidents – all industrial injuries (Hong Kong) | 15 | 14 | 19 | 13 | 10 | 55 | |
| Number of Reportable Accidents (Hong Kong) | 12 | 12 | 15 | 12 | 10 | 55 | |
| Occupational diseases rate | Number of incidents per 100000 man-hours | N/A | 97 | ||||
| Reportable accidents | Number | 12 | 12 | 15 | 12 | 10 | 97 |
| Serious gas-related accidents | Number | 12 | 14 | 14 | 13 | 8 | 103 |
| Traffic accident injury rate | Number of traffic accident injuries per 100 vehicles | 1.47 | 1.68 | 1.68 | 3.36 | 2.31 | 97 |
Lost days due to work injury.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Accident frequency rate | Number of accidents per 100000 man-hours | 0.24 | 0.22 | 0.29 | 0.19 | 0.15 | 97 |
| Industrial injury man-days lost | Number of man-days | 194 | 132 | 596 | 576 | 496 | 97, 103 |
| Number of Industrial Injury Person – days lost (Hong Kong) | days | 194 | 132 | 596 | 576 | 496 | 55 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Regular safety inspections – home visits | Number | 1021089 | 1247727 | 1236796 | 1312275 | 1391156 | 97 |
| Trench inspections | Number (sites) | 13675 | 16390 | 14044 | 12606 | 10897 | 97 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| External staff safety training | Number of man-hours | 6181 | 6385 | 4991 | 4612 | 6205 | 97 |
| In-house safety training | Number of man-hours | 17822 | 19726 | 17558 | 19482 | 20208 | 97 |
| Percentage of employees received training (Female) | % | 63.1 | 67.9 | 44.6 | 70.3 | 61.5 | 99 |
| Percentage of employees received training (General staff) | % | 54.2 | 62.1 | 27.7 | 35.6 | 53.0 | 99 |
| Percentage of employees received training (Male) | % | 66.0 | 65.7 | 40.3 | 43.3 | 53.3 | 99 |
| Percentage of employees received training (Middle management) | % | 75.4 | 67.6 | 53.7 | 63.4 | 60.1 | 99 |
| Percentage of employees received training (Senior management) | % | 96.4 | 87.5 | 75.1 | 73.2 | 50.0 | 99 |
| Safety training | Hours | 904211 | 906691 | 979628 | 103 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average training hour | Hours | 13.9 | 9.7 | 8 | 6.6 | 10.5 | 99 |
| Average training hours (Female) | Hours | 15.8 | 14.7 | 9.4 | 9.6 | 7.8 | 99 |
| Average training hours (General staff) | Hours | 6.4 | 7.1 | 6.8 | 3.5 | 13.2 | 99 |
| Average training hours (Male) | Hours | 13.4 | 8.4 | 7.6 | 5.8 | 11.2 | 99 |
| Average training hours (Middle management) | Hours | 21.9 | 12.8 | 8.7 | 10.7 | 7.9 | 99 |
| Average training hours (Senior management) | Hours | 32.6 | 14.1 | 12.6 | 9.5 | 5.9 | 99 |
| Employee Performance and Career Reviews - Female | % | 75.3 | 79.8 | 74.5 | 79.8 | 80.8 | 99 |
| Employee Performance and Career Reviews - General staff | % | 82.2 | 82.2 | 83.6 | 81.9 | 80.2 | 99 |
| Employee Performance and Career Reviews - Male | % | 89 | 87.1 | 88.8 | 87.1 | 86.4 | 99 |
| Employee Performance and Career Reviews - Middle management | % | 93.4 | 91.8 | 90.1 | 92.4 | 82.9 | 99 |
| Employee Performance and Career Reviews - Senior management | % | 85.3 | 83.9 | 82.8 | 82 | 85.2 | 99 |
| Employee Performance and Career Reviews - Total | % | 86.1 | 85.5 | 85.8 | 85.6 | 85.2 | 99 |
| Total training hour | Hours | 32186 | 22611 | 19069 | 15753 | 27907 | 99 |
Number of suppliers by geographical region.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| LPG refilling stations in Hong Kong | stations | 5 | 39 |
| LPG sold by refilling stations in Hong Kong | tonnes | 60000 | 39 |
| LPG taxis and minibuses served by refilling stations in Hong Kong | vehicles | 18000 | 39 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Customer complaints | Number | 16 | 8 | 6 | 13 | 10 | 102 |
| Customer compliments | Number | 6026 | 5894 | 6766 | 6930 | 6017 | 102 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| KPI B7.1 Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases | there were no concluded legal cases regarding corrupt practices | 114 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Confirmed incidents of corruption and actions taken | there were no confirmed incidents of corruption | 107 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Anti-corruption training hour | Hours | 128.75 | 155 | 300 | 200 | 187.8 | 99 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Employees participating in voluntary services | Number | 918 | 994 | 859 | 830 | 852 | 102 |
| Employees participating in voluntary services (Mainland utility business) | Number | 6150 | 7240 | 8341 | 9016 | 8013 | 105 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|---|---|
| Charitable donations made by the Group | HK$ million | 58.6 | 34.2 | 7.1 | 7.1 | 5.1 | 102 |
| Community safety exhibitions | Number | 12 | 12 | 13 | 12 | 12 | 97 |
| Community safety talks | Number | 5 | 10 | 14 | 10 | 7 | 97 |
| Voluntary service hours (Mainland utility business) | Hours | 505722 | 103875 | 82280 | 93701 | 135154 | 105 |
| Voluntary service hours (including employees and customers) | Hours | 72025 | 79551 | 75369 | 75588 | 86455 | 102 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| NOₓ Emissions | tonnes | 149.8 | 123.7 |
| PM10 Emissions | tonnes | 0.27 | 0.31 |
| SOₓ Emissions | tonnes | 98.4 | 89.2 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2005 | 2013 | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 801000 | 725000 | 925000 | 857000 | 851000 | |
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 284000 | 300000 | 378000 | 399000 | 423000 | |
| Total GHG Emissions | tonnes CO2e | 1085000 | 1025000 | 1303000 | 1256000 | 1274000 | |
| Total GHG Emissions Intensity (By Unit Product) | kg CO2e per gas unit | 0.767 | 0.592 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Hazardous Waste (Liquid Waste) | Litres | 28600 | 92857 |
| Hazardous Waste (Solid Waste) | Tonnes | 1134 | 1026 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|---|
| Non-Hazardous Waste Recycled | tonnes | 12.6 | 23.6 | 11.7 | 125.7 | 1803 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Target GHG Emissions Reduction Percentage by 2030 Compared to 2005 | % | 30 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|---|
| Diesel Fuel Consumption | GJ | 8307 | 9602 | 10872 | 93741 | 85037 |
| Gasoline Consumption | GJ | 17569 | 17254 | 15662 | 82948 | 87615 |
| Natural Gas Consumption | GJ | 4862842 | 4973358 | 4934059 | 5534783 | 5357920 |
| Purchased Electricity | GJ | 155191 | 163633 | 167074 | 1713568 | 1622989 |
| Total Direct Energy Consumption | GJ | 6536160 | 6420980 | 6372024 | 17022219 | 16796438 |
| Total Energy Consumption | GJ | 6536160 | 6420980 | 6372024 | 17022219 | 16796438 |
| Total Non-Renewable Fuel Consumption | GJ | 6536160 | 6420980 | 6372024 | 17022219 | 16796438 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|---|
| Discharge of Domestic Wastewater | cubic metres per day | 239 | 241 | 258 | ||
| Recycled Water Usage | Cubic metres | 127379 | 121504 | 112159 | 118187 | 117090 |
| Seawater Discharge | cubic metres per day | 47 | 79 | 62 | ||
| Total Wastewater Discharge | Cubic metres | 2088830 | 1847850 | |||
| Total Water Withdrawal | Cubic metres | 1072647 | 1058317 | 1107688 | 1178242 | 1109774 |
| Water Consumption | Cubic metres | 3731565 | 4078327 | |||
| Water Consumption in Office | Cubic metres | 14006 | 16735 | 15791 | 15631 | 15411 |
| Water Consumption in Production and Operation | Cubic metres | 1058641 | 1041582 | 1091897 | 1162611 | 1094363 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|
| Office Electricity Consumption Reduction Compared to Last Year | GJ | 1185 | 976 | 362 | 161 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Water Consumption Reduction Compared to Last Year | Cubic metres | 462 | -320 |
| Water Consumption Reduction Percentage Compared to Last Year | % | 12.61 | -7.76 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|---|
| Packaging Material Consumption (Paper) | Tonnes | 798 | 824 | 866 | 822 | 889 |
| Packaging Material Consumption (Plastic) | Tonnes | 1 | 1 | 1 | 0.9 | 0.7 |
| Packaging Materials Consumed | Tonnes | 822 | 849 | 892 | 851.9 | 907.7 |
| Usage of Packaging Materials (Wood) | Tonnes | 23 | 24 | 25 | 29 | 18 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Total Investment in Ecological Restoration | RMB million | 170 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|---|
| Number of Female Employees | Number | 485 | 484 | 498 | 505 | 511 |
| Number of Full-time Employees | Number | 2310 | 2331 | 2380 | 2392 | 2388 |
| Number of General Employees | Number | 1341 | 1333 | 1321 | 1322 | 1309 |
| Number of Male Employees | Number | 1825 | 1847 | 1882 | 1887 | 1877 |
| Number of Middle Management Employees | Number | 744 | 768 | 820 | 831 | 843 |
| Number of New Employees | Number | 174 | 182 | 203 | 200 | 198 |
| Number of New Employees (Female) | Number | 63 | 42 | 58 | 56 | 50 |
| Number of New Employees (Male) | Number | 111 | 140 | 145 | 144 | 148 |
| Number of Part-time Employees | Number | 61 | 79 | 110 | 116 | 94 |
| Number of Senior Management Employees | Number | 225 | 230 | 239 | 239 | 236 |
| Number of Total Employees | Number | 42294 | 44257 | 45292 | 46803 | 46772 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|---|
| Turnover Rate of Employees in Hong Kong | % | 6 | 7.5 | 5.8 | 6.7 | 6.4 |
| Turnover Rate of Female Employees | % | 11.4 | 10.9 | 9.4 | 9 | 9.3 |
| Turnover Rate of Male Employees | % | 4.6 | 6.6 | 4.9 | 6 | 5.6 |
| Turnover Rate of Total Employees | % | 6 | 7.5 | 5.8 | 6.7 | 6.4 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2013 | 2014 | 2016 | 2017 |
|---|---|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | Number | 1 | 1 | 2 | 2 |
| Number of Work-related Fatalities | Number | 1 | 1 | 2 | 2 |
| Number of Work-related Fatalities (Hong Kong) | Number | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 194 | 132 | 2272 | 4230 | 2649 |
| Lost Days Due to Work-related Injuries (Hong Kong) | days | 194 | 132 | 596 | 576 | 496 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Total Hours of Safety Training for Employees | Hours | 904211 | 906691 | 979628 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|---|
| Percentage of Employees Trained | % | 54.2 | 62.1 | 27.7 | 35.6 | 53 |
| Percentage of Trained Female Employees | % | 63.1 | 67.9 | 44.6 | 70.3 | 61.5 |
| Percentage of Trained General Employees | % | 54.2 | 62.1 | 27.7 | 35.6 | 53 |
| Percentage of Trained Male Employees | % | 66 | 65.7 | 40.3 | 43.3 | 53.3 |
| Percentage of Trained Middle Management | % | 75.4 | 67.6 | 53.7 | 63.4 | 60.1 |
| Percentage of Trained Senior Management | % | 96.4 | 87.5 | 75.1 | 73.2 | 50 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|---|
| Average Training Hours (Female) | Hours | 15.8 | 14.7 | 9.4 | 9.6 | 7.8 |
| Average Training Hours (General Staff) | Hours | 6.4 | 7.1 | 6.8 | 3.5 | 13.2 |
| Average Training Hours (Male) | Hours | 13.4 | 8.4 | 7.6 | 5.8 | 11.2 |
| Average Training Hours (Middle Management) | Hours | 21.9 | 12.8 | 8.7 | 10.7 | 7.9 |
| Average Training Hours (Senior Management) | Hours | 32.6 | 14.1 | 12.6 | 9.5 | 5.9 |
| Average Training Hours per Employee | Hours | 13.9 | 9.7 | 8 | 6.6 | 10.5 |
| Total Training Hours | Hours | 32186 | 22611 | 19069 | 15753 | 27907 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|---|
| Complaint Growth Rate | Percent | -50 | -25 | 116.67 | -23.08 | |
| Total Number of Customer Complaints | Number | 16 | 8 | 6 | 13 | 10 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|---|
| Total Hours of Anti-corruption Training | Hours | 128.75 | 155 | 300 | 200 | 187.8 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|---|
| Total Public Welfare Donations | HK$ million | 58.6 | 34.2 | 7.1 | 7.1 | 5.1 |
| Total Volunteer Service Hours | Hours | 72025 | 79551 | 75369 | 75588 | 86455 |